Bestcigliquid Reviews 225

Been a customer with these guys for a long time.
Always appreciate that the juice is fresh mixed and takes a couple of days.
I have been let down in the past with missing nicotine shots and juice replaced as the one I have ordered became out of stock. (£10 to take a gamble on something you may not like).
There was a time when delivery was taking a while, so I started to use someone else.

Then I saw a post on facebook advertising next day delivery. I ordered early Wednesday morning and my juice finally arrived the following Tuesday.
Now on the website it says 1-2 days mixing time and Hermes next day take priority and Sat-Sun delivery.
I paid £4.99.
I sent them a email to ask for a refund on the postage on Friday 20th as I feel it's a bit of a con advertising next day delivery.
Still haven't heard anything back.
My order is fine and the juice is lovely as always but I can order from my other guys on a Friday and get my order on a Saturday!
I don't mind waiting but advertising next day and not fulfilling that and then not replying to emails (which is mentioned a lot on here and Facebook page), doesn't really do you guys any favours, when you do produce some awesome juice! Sigh..

Order placed 27/7 and confirmed soon after. Then no sign of life for 3 weeks even after several mails form my side.

17/8 finally being told that the order has been processed but was sent to another address. Also being told that it is sent again but this doesn't show on the tracking app from Hermes.

It is now almost a month and I an still writing mails and get no answers.

I think I don't need to state that I am still waiting for my order after almost one month.

Placed my order on 24/7 with royal mail second class option. After a week I emailed in to the sales team to check on things. Today the items arrived, 12/8 - 18mg shots of nicotine. Unfortunately, they are not the same branding and packaging as the ones on the website, and the Use By Date on them is 27/11/2019

I have always had good service but my order was short of the nicotine. I emailed twice over the last 2 weeks and no reponse. I have however recieved almost daily emails about their latest deal.

Can someone please have a look at the emails coming in?

I made 2 orders the first one was on 12 April till now I didn’t receive it I contact them they said they’ll check it and come back to me from that they didn’t reply my emails.

Don't order from this lot if you're in a rush!
4 10ml bottles of flavours still haven't arrived after 7 days.
I could've walked there and back in a half day, they're only down the road from me.
Last chance saloon, fellas.

Excellent products and excellent customer service
The delivery is not hte quickest but it was free

I would reccomeend them thoroughly

Very customer-oriented company, I like their attitude. Always available to help. I had recently issues with a package, which was lost during shipping and they re-sent it to me with no additional charges. I had tried till now only 3 liquids from their vast selection and I can say that they're excellent. Highly recommended!

Absolutely amazing company. I have used them for years and wouldn’t dream of going anywhere else.

Been purchasing from BCL for a few years now, can't match the quality, price and service anywhere else. Great job BCL!!

Ok this was my first order from BCL and so far so good- prices/choice/discount codes/freebies/quick dispatch, next is trying the goods! Might take a little time before i get to that point to allow the juice to steep, but hopefully they will be as good as everything else!

Great quality eliquid at reasonable prices. Highly recommended.

I've been using bestcigliquid for a long time now never had any issues. Andy and his team go that extra mile to make sure the products are to the standard we expect and even when issues beyond there control happen they always go above and beyond to get the job done and for the discount codes and the extras added to orders I have never seen companies do this to the extent they do. Its a winner for me.

I have been a customer of this company for many years and always been really pleased with them. Delivery was fast and you could ring up and speak to a lady called Lesley who was extremely helpful. Recent order is entirely different. I have been waiting for two weeks, have emailed and asked on Facebook (with order number) and had no response whatsoever. Bitterly disappointed, and so should they be for probably losing a previously loyal customer.

Placed an order on the 26th of may, today the 11th of June still waiting and I am in London.

I entered the wrong postcode on the order, they take three days to process orders, I sent an email alerting them and changed the address on my account.

No acknowledgment of the order, fast forward I chased last week and they replied asking me to give them the address again, I emailed instantly and guess what still no order.

It's unfortunate as they have been recommended to me by three good friends, by vaping forums and YouTube channels.

I was really looking forward to this and have been on their site numerous times looking at what to order next, but this experience doesn't give me much confidence sadly.

Update after contacting via Facebook group,I have been informed it's been returned to sender, this could of all been avoided.

Such a shame as they seem like an ok outifit with a great product, I wil happily amend this review to a positive one, if they can make up for this.

Super fast delivery of products, impeccable service all queries answered rapidly.. Can't fault this company. Should be more businesses that are like this.. Will continue to purchase goods from this company. A* keep up the awesome work!

Placed an order in January and after 10 weeks nothing has arrived. Emailed customer support on a number of occasions and they simply don’t bother to reply, so that’s £30 down the drain. I won’t shop here again, there’s other, better places, to spend my money where I actually get what I paid for.

Good selection of liquid at good price. If you need to contact them use their facebook page as they have issues with email comms recently.