Bestdirect Reviews 250

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers had a great experience with this company. Many customers are very satisfied with the products, often finding them to be of excellent quality and exactly as described. Reviewers frequently highlight the ease of ordering and the efficiency of the delivery service, with items arriving quickly and well-packaged. The overall service is consistently praised for being great, with many people appreciating the communication regarding their deliveries. However, some people were dissatisfied with the product quality, noting that some items were cheaply made or not as expected. A few other people also felt that the delivery was slow or that they received the wrong item, and some experienced issues with returns or faulty products.

What people talk about most

Product

People report positive experiences with product, often highlighting its quality and functionality. Many... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers expressing disappointment, noting... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the ordering process.... See more

Service

Reviewers mention positive feedback about service, with many highlighting great and outstanding service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Product arrived via Evri in good time. Product not as good as I expected having watched on the Bedt Direct channel!

Rated 4 out of 5 stars

Unfortunately the product wasn't suitable for us, so I returned it. Still waiting to hear if product has been received and awaiting refund.

Company replied

Rated 4 out of 5 stars

Well delivery was a long time but the item I bought was great

Company replied


Company details

  1. Home Goods Store
  2. Fitness Equipment Store

Written by the company

Shop with Best Direct online, pioneers in unique and innovative products for the Home, Cleaning, Kitchen, DIY and Health & Fitness. The lowest prices on the Internet one click away.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

250 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Super fast excellent product

Excellent quality thank you

March 2, 2026
Bestdirect logo

Reply from Bestdirect

Thank you for your kind feedback. We're delighted to hear that you’re happy with the excellent quality.

We truly appreciate your support and look forward to serving you again in the future.

Rated 5 out of 5 stars

Exercise machine

Fast delivery and good price

March 3, 2026
Bestdirect logo

Reply from Bestdirect

Thank you for your kind feedback. We're delighted to hear that you were happy with the fast delivery and good price.

We truly appreciate your support and look forward to serving you again in the future.

Rated 5 out of 5 stars

They look after their customers

quick postage & packed well

February 25, 2026
Bestdirect logo

Reply from Bestdirect

Thank you for your review! We’re glad to hear that you feel well looked after. Providing great service to our customers is always our top priority. We really appreciate your support.

Rated 5 out of 5 stars

Great walking stick,keeps you upright…

Great walking stick,keeps you upright rather than stooped. Delivered on time.Would highly recommended.

January 30, 2026
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Reply from Bestdirect

Thank you for your review! We’re delighted to hear the walking stick is helping you stay upright and that your delivery arrived on time. We really appreciate your recommendation.

Rated 5 out of 5 stars

The goods I received were very good…

The goods I received were very good delivered by a good man who arrived on time respected my property and was pleasant thanks bestdirect good work

February 25, 2026
Bestdirect logo

Reply from Bestdirect

Thank you for your kind words! We’re glad your order arrived on time and that you were happy with the delivery. We really appreciate your support!

Rated 5 out of 5 stars

I was informed at all stages about my…

I was informed at all stages about my delivery and I am very satisfied.

January 15, 2026
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Reply from Bestdirect

Thank you for your feedback! We’re glad to hear you were kept informed and are very satisfied with your delivery.

Rated 5 out of 5 stars

Faulty cooker quickly replaced

Within a couple of days of receiving my Chef-0-matic 2 door oven the on/off switch stuck. When I reported this my complaint was received with friendly courtesy and efficiently dealt with. Arrangements were made for the faulty item to be collected and its replacement arrived quickly.

February 12, 2026
Bestdirect logo

Reply from Bestdirect

Hi, thank you for your feedback.
We’re sorry about the initial issue, but we’re glad our team could resolve it quickly and efficiently.

Rated 2 out of 5 stars

Box left on ground outside porch door…

Box left on ground outside porch door which was unlocked. Just a good job that it was not raining heavily.

February 12, 2026
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Reply from Bestdirect

Thank you for bringing this to our attention.

We’re very sorry to hear about the way the package was delivered. This is not the level of service we expect from our delivery partners. We will be raising a formal complaint with the carrier to ensure this situation is reviewed and does not happen again.

We truly hope that, despite this delivery issue, you are satisfied with the product itself and that it meets your expectations. Your experience matters to us, and we appreciate you taking the time to share your feedback.

If you need any assistance or have questions about the product, please don’t hesitate to contact our support team.

Kind regards,
Best Direct

Rated 5 out of 5 stars

Air compressor

Saw this item on telly and thought just got to have one to make life easier.

February 9, 2026
Bestdirect logo

Reply from Bestdirect

Thank you very much for your review!

We’re delighted to hear that you decided to give the air compressor a try and that it caught your attention. We hope it makes your day-to-day tasks easier and more convenient, just as intended.

Thank you for choosing us and for sharing your experience.

Kind regards,
Best Direct

Rated 5 out of 5 stars

Good service

Good service

February 9, 2026
Bestdirect logo

Reply from Bestdirect

Thank you for your kind feedback!

We’re pleased to hear that you’re happy with our service. Your support is greatly appreciated.

Kind regards,
Best Direct

Rated 5 out of 5 stars

Received an excellent service from…

Received an excellent service from placing the order to my query being resolved quickly by a member of the customer care team , it’s a 10 from Jen

February 5, 2026
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Reply from Bestdirect

Thank you so much for your wonderful review!

We’re delighted to hear that you received excellent service from start to finish and that our customer care team was able to resolve your query quickly. Your kind words truly mean a lot to us.

Thank you for taking the time to share your experience.

Kind regards,
Best Direct

Rated 5 out of 5 stars

Very pleased with the Puripods

Very pleased with the Puripods. Work well and good value for money from this business. Arrived sooner than expected and well packaged.

February 5, 2026
Bestdirect logo

Reply from Bestdirect

Thank you for your feedback!

We’re glad to hear you’re pleased with the Puripods and that everything arrived quickly and well packaged.

Kind regards,
Best Direct

Rated 5 out of 5 stars

Settee covers

Great products and prices 😃
Also great delivery too ...
Thank you Bestdirect 5 Stars

January 30, 2026
Bestdirect logo

Reply from Bestdirect

Thank you for the 5 stars! 😃
We’re delighted you’re happy with our products, prices, and delivery.

Best regards,
Best Direct Team

Rated 1 out of 5 stars

Wrong item

Deliverd the wrong item.

January 28, 2026
Bestdirect logo

Reply from Bestdirect

We’re sorry to hear about this and understand your frustration. Our goal is for you to receive exactly what you ordered.

We can see that you purchased the 3.6 METERS – STARLYF TELESCOPIC HYDROCLEANER. Please let us know which product you received and contact our customer support team at support@csbdirect.co.uk
so we can take care of this right away with a replacement.

Rated 5 out of 5 stars

Customer service were polite and…

Customer service were polite and helpful throughout putting my mind at ease thank you

January 28, 2026
Bestdirect logo

Reply from Bestdirect

Thank you for your kind words!

We’re pleased to hear our customer service team was polite and helpful and helped put your mind at ease.

Kind regards,
Best Direct Team

Rated 5 out of 5 stars

Perfect purchase of pump

Perfect purchase of pump. Excellent price. Very fast delivery. Perfect purchase

January 15, 2026
Bestdirect logo

Reply from Bestdirect

Thank you for choosing us and for sharing your experience! We’re glad you’re satisfied with the product, the price, and our fast delivery. Your feedback means a lot to us.

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