Haven’t heard a thing about my order in about a month, no order confirmation nothing, but it did charge my card and there is no way to get ahold of them tried calling just put on hold, tried email has... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve been a customer for awhile now, and my dogs love your products and have benefited from them. However, my last order has never arrived and I’m not able to reach customer service using an email or... See more
Unfortunately, my picky border collie is having nothing to do with eating the chews no matter how I disguise them (Boost Bites and Vitality Bites). So, I'm not really sure if they work or not. Howev... See more
I emailed the company in reference to the orders that I did not received for October and November. The company replied quickly. I now have both my orders. Thank you so much for the wonderful custom... See more
Company replied
Company details
Written by the company
Essential, Functional Products Your Pets Will Love. Our all-natural supplements are cold-pressed to preserve flavor and effectiveness. Proudly Made In the USA 🇺🇸 All purchases guaranteed or your money back
Contact info
4607 Lakeview Canyon Road, #252, 91361, Westlake Village, United States
- (805) 203-6854
- hello@bestfriendswellness.com
- bestfriendswellness.com
3.6
Average
146 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Haven’t heard a thing about my order in…
Haven’t heard a thing about my order in about a month, no order confirmation nothing, but it did charge my card and there is no way to get ahold of them tried calling just put on hold, tried email hasn’t responded. So I do not recommend buying for this place unless you want to be robbed of your money.
December 12, 2024
Unprompted review
No response
I’ve been a customer for awhile now, and my dogs love your products and have benefited from them. However, my last order has never arrived and I’m not able to reach customer service using an email or phone. No response and no voicemail box to leave a message. I’m confused
October 9, 2024
I never received my September…
I never received my September subscription order but was charged. Now I am cancelling because my dog is deceased.
July 4, 2024
Making my order
Making my order, then recieving it. My sadie had been without her vitamins for 2 weeks. Once she was back on them. She is now feeling & acting much better.
Thankyou
Lora
July 3, 2024
Good company but...My experience with this company was…
My experience with this company was great. Unfortunately, my little dog thinks he's Gordon Ramsey and won't eat the probiotic chews.
April 29, 2024
Reply from Best Friend's Essentials
Thank you for taking the time to review our products. We're glad to hear that you had a great experience with our company. We understand that it can be frustrating when pets are a little picky about their food. We're sorry to hear that your little furry friend wasn't interested in trying our probiotic chews. We would love to speak with you further about this. Our team will have a representative reach out to you soon. We appreciate your feedback and hope to have the opportunity to help your furry friend in the future. If you have any other questions or concerns, please feel free to contact us at hello@bestfriendsessentials.com and include your order number or email that was used to place your order. Don't forget that we offer a 180-day money-back guarantee and provide a prepaid return label to customers that want to process returns. Thank you again for choosing Best Friends Essentials!
I have subscription with best friends…
I have subscription with best friends and they have never failed to get my items to me exactly on time. My dogs eat their products like a treat no need to hide it in their food. I recommend these to friends and family
April 9, 2024
Reply from Best Friend's Essentials
Thank you so much for taking the time to leave us a review! We are thrilled to hear that our products are meeting the needs of your furry friends. Your recommendation to friends and family means the world to us and we truly appreciate your support. It's feedback like this that makes all of the hard work worthwhile. If you ever need anything, please don't hesitate to reach out to us at hello@bestfriendsessentials.com. Thank you again for choosing Best Friends Essentials!
Picky Pup.
It will be great to get my pup to eat the chews. He is so picky. I'm working on it though. They came in the mail pretty quick and wasn't a scam.
April 8, 2024
Reply from Best Friend's Essentials
Thank you for taking the time to leave a review! We're thrilled to hear that your pup is enjoying our chews. We understand that some pets can be picky, but we're glad to hear that you're working on it. Our team works hard to ensure that all orders are shipped quickly and are legitimate. We appreciate your business and hope to continue providing you with high-quality products in the future.
Because my dog king is very picky about…
Because my dog king is very picky about what he eats. But the first time he tried it he's been hooked on them.
April 1, 2024
Reply from Best Friend's Essentials
Thank you for taking the time to leave a review! We are thrilled to hear that your dog King enjoys our supplements. Feedback like this makes all of our hard work worthwhile. If you ever have any questions or concerns, please feel free to reach out to us at hello@bestfriendsessentials.com with your order number or email used to place the order. Thank you again for your support!
Reply from Best Friend's Essentials
Thank you for your 5-star review. We're thrilled to hear that our all-natural supplements are making a positive impact on your dog's wellbeing. Your feedback is truly appreciated and it's customers like you that make our hard work worthwhile. If you ever need anything, don't hesitate to reach out to us at hello@bestfriendsessentials.com. Thank you again!
Waiting With Bated Breath to See How Boost Bites Work
Only 3 stars because I just received your package yesterday & I'm looking forward to starting to dose my dog beginning on the 1st (April 1st). I've been using another product (WINPRO) to help with my dog's licking himself from paw to tail. It's not terrible but I'm worried he may be experiencing discomfort as I'm not sure what's causing the licking.
WINPRO hasn't worked but at least it was expensive. :)
I didn't mean to purchase as much of your products as I did but while checking out your site offered me a good deal (it was kind of a pop-up offer) on something called Vitality Bites. I was fine purchasing the Vitality Bites but your site was a little confusing and the way to navigate past the offer was not clear so I wound up purchasing two Vitality Bites for a total nut of $120 plus. I hope the Vitality Bites work (heck I hope the Boost Bites work to cure the licking) as I am a dog lover and my guy is too sweet. :)
I hope to revisit your site in a couple of months with a glowing review of your product.
Thanks!
Clint
March 25, 2024
Reply from Best Friend's Essentials
Thank you for sharing your experience with our products, Clint. We are committed to resolving any issues you may have encountered and we apologize for any confusion during the checkout process. If you have any billing or shipping concerns, please rest assured that our team is currently investigating the issue and will respond promptly at the email address you used to place your order. Additionally, we understand that it can be frustrating when pets are finicky about their food. While some dogs see results right away, it's important to note that our product can take up to 90 days of consistent use to achieve desired results. If you have any further questions or concerns, please feel free to contact us at hello@bestfriendsessentials.com and include your order number or email that was used to place your order. We offer a 180-day money-back guarantee and will provide a prepaid return label to customers that want to process returns.
This did not help my little dog at…
This did not help my little dog at all!!! Also I keep getting them in the mail and I did not reorder them!!! I sent the last one back and do not want any more of this stuff.
March 21, 2024
Reply from Best Friend's Essentials
Thank you for your review. We are sorry to hear that our product did not work for your dog. We are committed to resolving any issues you have and would appreciate the opportunity to speak with you further. Our team is currently investigating any shipping or billing issues, and we will respond to the email address you used to place your order. If your pet was not interested in trying the product, we understand that it can be frustrating. We would love to speak with you further about this and will have a representative reach out to you soon. Please feel free to contact us at hello@bestfriendsessentials.com and include your order number or email that was used to place your order. We offer a 180-day money-back guarantee and will provide a prepaid return label to customers that want to process returns.
Everything is always on time
Everything is always on time. My dogs love them and it helps so much with their allergies and gut
March 15, 2024
Reply from Best Friend's Essentials
Thank you so much for taking the time to leave a review! We're thrilled to hear that your dogs love our supplements and that they've helped with their allergies and gut. Feedback like this is what fuels our passion for providing natural, high-quality products for pets. If you ever have any questions or concerns, please don't hesitate to reach out to us at hello@bestfriendsessentials.com with your order number or email address. And don't forget, we offer a 180-day money-back guarantee and will provide a prepaid return label if you ever need to process a return. Thank you again for your support!
Seems pretty good stuff
Seems pretty good stuff. Only problem I ordered two somehow and an only thru 1/2 jar of the 1st Jar and received another already. What I got it for was reciting ear infections in my dog. Will see how he tars over some time.
March 11, 2024
Reply from Best Friend's Essentials
Thank you for your positive review! We're glad to hear that our all natural supplements are helping your dog's ear infections. Your feedback means a lot to us and makes all of our hard work worthwhile. If you have any further questions or concerns, please don't hesitate to contact us at hello@bestfriendsessentials.com with your order number or email used to place your order. And don't forget, we offer a 180 day moneyback guarantee and will provide a prepaid return label to customers that want to process returns. Thank you again for choosing Best Friends Essentials!
Reply from Best Friend's Essentials
Thank you for taking the time to share your positive experience with our all natural supplements for dogs. It's feedback like this that makes all of our hard work worthwhile. We appreciate your business and hope to continue providing high-quality products for your furry friend. If you have any further questions or concerns, please feel free to contact us at hello@bestfriendsessentials.com with your order number or email used to place your order. Thank you again for choosing Best Friends Essentials.
I bought it because my dog was licking…
I bought it because my dog was licking her paws raw she is doing so much better alot less licking ty will keep ordering
March 7, 2024
Reply from Best Friend's Essentials
Thank you for taking the time to leave a review! We're glad to hear that our product has helped your furry friend. Feedback like this is what makes all of our hard work worth it. If you have any questions or concerns, please don't hesitate to reach out to us at hello@bestfriendsessentials.com with your order number or email used to place the order. We offer a 180-day money-back guarantee and will provide a prepaid return label if you need to process a return. Thanks again for choosing Best Friends Essentials!
Great product
Great product. My Rottweiler, Ozzie, gets such relief from itching and scratching. Great company, highly recommend!!
March 4, 2024
Reply from Best Friend's Essentials
Thank you for taking the time to leave a review! We are thrilled to hear that our all-natural supplements are working well for your dog. It's feedback like this that makes all of our hard work worthwhile. We appreciate your business and look forward to serving you and your furry friend again in the future. If you have any questions or concerns, please don't hesitate to contact us at hello@bestfriendsessentials.com. Thank you again!
The product works great for our great…
The product works great for our great Pyrenees and the shipping has improved greatly
February 28, 2024
Reply from Best Friend's Essentials
Thank you for taking the time to share your positive experience with our all-natural supplements for dogs. We are thrilled to hear that the product has been effective for your Great Pyrenees and that you've noticed an improvement in our shipping process. Your feedback is greatly appreciated and motivates us to continue providing the best possible service to our customers. Thank you again for choosing Best Friends Essentials.
Took order right away..shipped faster…
Took order right away..shipped faster then was told and products were very good..
February 26, 2024
Reply from Best Friend's Essentials
Thank you for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with our all natural supplements for dogs. Feedback like this is what makes all of our hard work worthwhile. If you have any questions or concerns in the future, please don't hesitate to contact us at hello@bestfriendsessentials.com. Thank you again for your support!
The package came out in reasonable…
The package came out in reasonable time, but I hope I am able to see results quickly!!
February 5, 2024
Reply from Best Friend's Essentials
Thank you for taking the time to leave a review! We're glad to hear that you received your package in a reasonable time frame. We hope that you see results soon and please don't hesitate to reach out to us at hello@bestfriendsessentials.com if you have any questions or concerns. Your feedback is greatly appreciated and it's feedback like this that makes all of our hard work worthwhile.
Boost Bites
Delivery was very fast. I can't rate their effectiveness as I have only been giving them for three days. My dogs were a little hesitant to try them at first but took them freely the second time. Time will tell if it omproves their allergies.
February 7, 2024
Reply from Best Friend's Essentials
Thank you for taking the time to leave a review! We are thrilled to hear that your delivery was fast and your dogs are starting to enjoy our supplements. It's feedback like this that makes all of our hard work worthwhile. Please feel free to reach out to us at hello@bestfriendsessentials.com if you have any questions or concerns. And don't forget, we offer a 180 day moneyback guarantee and will provide a prepaid return label to customers that want to process returns. Thank you again for choosing Best Friends Essentials!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.