Very disappointed
In the very beginning I was really impressed with this company, I explained my situation and what I wanted in detail, the main reason I contacted this company which I saw in social media claiming to best, I wanted a new gym floor with 2 platforms which would complement the 2 new power rack.
It then agreed, and remember the platforms was the reason I went with this company, I was even sent picture, all these conversations I have.
On the 30th of April 2025, 2 fitters turned up as agreed, I had cancelled clients as wanted in interruptions, unfortunately they run out of flooring, the drop mats were too big, leaving a trip hazard, and guess what, no platforms.
I started to call the company and make contact with my contact, but unfortunately, he was off work dealing with personal Issues.
So, after many promises to ring me back, messages left, I finally was messaged saying that there was a misunderstanding, and the platforms were not part of the transaction, imagine my frustration, as I have the conversations on my phone, and this was the only reason I contacted your company.
I didn’t appreciate being called a liar, and told I was confused, I was not confused, they took no accountability for the mistake, even with evidence of the conversation, no contact, nothing.
So, I’m currently in talks with another company to try and complete the rest of my gym, a company that sticks to its word, take accountability when they mass up, instead of making the customer feel like they’re going mad.
Not a company I would ever recommend, I looking at a second gym, this will be the last company I will approach.
I have just reviewed your reply, and again I find it strange how I’m now being made out to be disrespectful, at no time or anytime was I disrespectful to anyone, I was being passed from one person to the next, and I was on a time deadline, which you were fully aware.
So I’m happy to be portrayed the baddy in you story, I was patient and nothing but respectful to you and your company.
But I’m not shocked by your reply, let’s just leave it at that.
April 29, 2025
Unprompted review