every interaction with this casino feels like im negotiating for something they owe me. withdrawals cashback bonuses its always a fight to get what was promised
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This whole place has a weird, fly-by-night vibe. I half expect the URL to change next week.
Company replied
They'll blow up your email every day begging you to deposit, but the second you have a real problem, they disappear.
Company replied
I was a bit hesitant about how easy it would be to cash out, given some horror stories I’ve heard. But honestly, it turned out to be pretty straightforward. No endless back-and-forth or extra document... See more
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Company details
Written by the company
We offer… well… the best. At Best Irish Casino, we’re dedicated to bringing players across Ireland an online gaming experience that is fun, fair, and rewarding. Our goal is simple: to create a trusted place where you can enjoy the thrill of casino games with complete peace of mind. From exciting online slots to timeless casino favourites, we provide a wide variety of options for every type of player. Each game we feature is fully licensed, independently tested, and designed to deliver both entertainment and a fair chance of winning. Whether you’re a casual player looking for a few spins or someone who enjoys exploring everything a casino has to offer, you’ll find it here. We also pride ourselves on our player-first approach. That means regular promotions, generous bonus opportunities, and loyalty rewards, combined with fast and reliable payouts. Security and transparency are central to what we do, ensuring that your experience is always safe, straightforward, and enjoyable. At Best Irish Casino, we believe that the best casinos are not only about games — they’re about trust, excitement, and rewarding experiences. With us, you can play confidently knowing you’re in good hands.
Contact info
Ireland
- bestirishcasino.co.uk
2.0
Poor
40 reviews
Replied to 83% of negative reviews
Typically replies within 24 hours
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feels like fighting for scraps
every interaction with this casino feels like im negotiating for something they owe me. withdrawals cashback bonuses its always a fight to get what was promised
April 20, 2026
Unprompted review
I’ve been trying to withdraw a modest…
I’ve been trying to withdraw a modest win for over two weeks now. Every time I upload my ID, they find a "technical reason" to reject it or ask for a different document I’ve already sent. It’s a classic delay tactic to keep your money on the platform. Avoid this place at all costs.
April 9, 2026
Unprompted review
Their “special” Christmas and New Year…
Their “special” Christmas and New Year promotions were just the same reload bonuses with a festive image added. There was no real creativity or added value—it felt like they didn’t put in any effort at all.
April 8, 2026
Unprompted review
something is not right with how it…
something is not right with how it works and when i played the same slot for thirty minutes reels behave different when bet amount goes up
April 8, 2026
Unprompted review
Set a stop
Set a stop, it kept going one more spin. Not huge, but not okay.
April 8, 2026
Unprompted review
This whole place has a weird
This whole place has a weird, fly-by-night vibe. I half expect the URL to change next week.
September 11, 2025
Unprompted review
Reply from Best Irish Casino
Hi Ivy,
Thank you for sharing your thoughts. I’m truly sorry to hear that we’ve given you that impression — it’s the exact opposite of what we want our players to feel. Best Irish Casino is fully licensed and regulated, and we’re committed to operating with transparency, consistency, and long-term reliability.
We’ve been here to provide a safe, entertaining environment for players across Ireland and beyond, and we’re here to stay. I’d love the chance to reassure you further and address any concerns you may have directly — please don’t hesitate to reach out to our support team at [support email/contact link].
Your feedback helps us understand how we’re being perceived, and we’ll continue working to ensure our players feel complete trust and confidence when playing with us.
Kind regards,
Aoife
Head of Customer Satisfaction
Best Irish Casino
I got an email about a "birthday…
I got an email about a "birthday bonus." When I logged in, there was nothing there. Support said it was only for "selected players." Why email me then?
July 22, 2025
Unprompted review
Reply from Best Irish Casino
Hi Amy,
Thank you for bringing this to our attention. I’m really sorry for the disappointment and confusion caused by that birthday bonus email. I completely understand how frustrating it must have been to receive the message, only to find out the offer wasn’t available to you.
To clarify, certain promotions — including birthday bonuses — are sometimes targeted to selected players based on eligibility criteria. However, I agree that if you received an email, it should have been crystal clear whether or not it applied to your account. We’ll be reviewing our communication process with the promotions team to ensure our messages are accurate and avoid this type of situation in the future.
If you’d like, please reach out to us directly at [support email/contact link] so I can personally review your account and see what we can do to make this right for you.
Kind regards,
Aoife
Head of Customer Satisfaction
Best Irish Casino
I set a deposit limit of €50 for the…
I set a deposit limit of €50 for the day. The system let me deposit €50, then immediately take out the limit and deposit another €100. What's the point?
July 15, 2025
Unprompted review
Reply from Best Irish Casino
Hi Julie,
Thank you for raising this — I’m very sorry to hear about your experience with the deposit limit feature. I completely understand your frustration, as deposit limits are designed to give players full control and peace of mind, not to cause confusion.
The way our system works, if you change or remove a deposit limit, it should not allow you to exceed your original limit within the same timeframe. What you describe is not how the feature is intended to function, and I’ve escalated this immediately to our responsible gaming team for urgent review.
Player protection is one of our top priorities, and I appreciate you bringing this to our attention so we can make sure the safeguards are working exactly as they should. Please reach out directly to us at [support email/contact link] so I can personally review your account and ensure your limits are correctly in place.
Kind regards,
Aoife
Head of Customer Satisfaction
Best Irish Casino
The mobile version is completely…
The mobile version is completely broken. The screen is cut in half, making it impossible to actually play anything.
August 9, 2025
Unprompted review
Reply from Best Irish Casino
Hi Virginia,
Thank you for your feedback. I’m really sorry to hear about the issues you encountered with our mobile version — that must have been very frustrating, and I completely understand your disappointment.
Our site and games are designed to be fully compatible across devices, so the screen-cutting problem you describe should not be happening. I’ve already raised this with our technical team so they can investigate and resolve it as quickly as possible.
In the meantime, if you could share details such as your device type and browser with us at [support email/contact link], it would help us get to the bottom of the issue faster and make sure you can enjoy a smooth playing experience again.
We truly value you taking the time to let us know, as feedback like yours helps us improve.
Kind regards,
Aoife
Head of Customer Satisfaction
Best Irish Casino
I finally got a withdrawal approved
I finally got a withdrawal approved, and then they reversed it! Said I had to wager more. It's an absolute scam to keep your money.
August 2, 2025
Unprompted review
Reply from Best Irish Casino
Hi Isabella,
Thank you for your review. I’m very sorry to hear about the frustration you’ve experienced with your withdrawal — I understand how upsetting it must have been to have an approved request reversed.
To clarify, withdrawals can only be reversed if there are still active wagering requirements tied to bonus funds. These requirements are always detailed in the terms and conditions of each promotion, but I do appreciate that it can feel confusing or unfair if the process isn’t completely clear from the start.
We take situations like this seriously and want to make sure you feel supported. If you reach out to us directly at [support email/contact link], I’ll be happy to personally review your account, explain exactly what happened, and ensure you have clear information on when and how you can withdraw.
We’ll also share your feedback with our promotions team, as we are committed to making our terms as transparent and player-friendly as possible.
Kind regards,
Aoife
Head of Customer Satisfaction
Best Irish Casino
The welcome bonus is a proper trap
The welcome bonus is a proper trap. The wagering is so high you'll lose your deposit long before you ever clear it.
August 3, 2025
Unprompted review
Reply from Best Irish Casino
Hi Julie,
Thank you for your review and for being open about your experience with our welcome bonus. I’m very sorry to hear that you found the wagering requirements to be discouraging — that’s never how we want players to feel.
All of our promotions, including the welcome offer, do have terms and conditions that are clearly set out on our site. That said, I completely understand how wagering requirements can feel restrictive, especially if the playthrough feels difficult to achieve. Your feedback is valuable, and I’ve passed it along to our promotions team as we regularly review our offers with fairness and player experience in mind.
In the meantime, if you’d like, please reach out to us at [support email/contact link]. I’d be happy to go through your specific case, explain the wagering in detail, and also point you toward other promotions that might better suit your playing style.
Kind regards,
Aoife
Head of Customer Satisfaction
Best Irish Casino
Clueless support
The support team hasn't got a clue. They either don't understand the problem or just don't care. Probably a bit of both.
August 7, 2025
Unprompted review
Reply from Best Irish Casino
Hi Hortense,
Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience with our support team — that’s not the level of service we want to deliver, and I can completely understand your frustration.
Our goal is always to provide clear, knowledgeable, and caring assistance to every player. If you felt that your concerns weren’t understood or addressed properly, we’ve clearly fallen short in this case. I’ve already shared your comments with our support management team so we can review what happened and ensure further training where needed.
If you’re open to it, I’d like to personally look into your case and make sure your issue is resolved. Please reach out to us at [support email/contact link], and mention this review so it comes straight to my attention.
Your feedback is important in helping us improve, and I appreciate you giving us the chance to do better.
Kind regards,
Aoife
Head of Customer Satisfaction
Best Irish Casino
Shady licensing
I'm pretty sure they don't even have a proper license. It's just some shady offshore registration that means nothing.
August 5, 2025
Unprompted review
Reply from Best Irish Casino
Hi Constance,
Thank you for sharing your concerns. I want to reassure you that Best Irish Casino operates under a valid gaming licence issued by a recognised regulatory authority. We take compliance very seriously, and our licence requires us to meet strict standards around fairness, security, and responsible gaming.
I completely understand how important it is for players to feel confident that they’re playing on a safe and fully regulated platform. If you’d like, we’d be happy to provide you with our licence details and a direct link to the regulator’s website so you can verify this for yourself. Please feel free to reach out to us at [support email/contact link], and I’ll personally make sure you have all the information you need.
Thank you again for raising this — your trust means everything to us, and we’re committed to maintaining it through transparency and accountability.
Kind regards,
Aoife
Head of Customer Satisfaction
Best Irish Casino
The live dealers are miserable and rush…
The live dealers are miserable and rush you through every hand. It makes the whole experience really unpleasant.
August 9, 2025
Unprompted review
Reply from Best Irish Casino
Hi Maeva,
Thank you for sharing your feedback. I’m very sorry to hear that your experience with our live dealers was rushed and unpleasant. We aim to provide a friendly and enjoyable environment at all our tables, and it’s disappointing to know we fell short in your case. I’ll share your comments with our live dealer team to help improve the pacing and overall player experience. Your input is invaluable, and we appreciate you bringing this to our attention.
Warm regards,
Aoife
Head of Customer Satisfaction, Best Irish Casino
I was in a bonus round on Reactoonz and…
I was in a bonus round on Reactoonz and the game froze. When I reloaded, the round was lost and my balance wasn't updated. This has happened twice now, always during a feature.
July 15, 2025
Unprompted review
Reply from Best Irish Casino
Hi Marvin,
I’m very sorry to hear about the issues you’ve experienced with Reactoonz. I completely understand how frustrating it is to lose a bonus round due to a freeze, especially when it affects your balance. Please be assured that we take these technical issues seriously. I encourage you to reach out to me directly with the details of the affected rounds so we can investigate, restore any lost funds if applicable, and work with our development team to prevent this from happening again.
Warm regards,
Aoife
Head of Customer Satisfaction, Best Irish Casino
There's no live chat when you actually…
There's no live chat when you actually need it. What kind of operation are they running? It's a joke.
August 2, 2025
Unprompted review
Reply from Best Irish Casino
Hi Maeva,
I’m very sorry to hear about your experience with our support availability. I completely understand how frustrating it must be when live chat isn’t accessible at the time you need it most. We’re continuously reviewing our support hours to better accommodate all players, and your feedback is very valuable in helping us improve. In the meantime, please reach out to me directly so we can assist with any urgent concerns and ensure your issues are resolved promptly.
Warm regards,
Aoife
Head of Customer Satisfaction, Best Irish Casino
They'll blow up your email every day…
They'll blow up your email every day begging you to deposit, but the second you have a real problem, they disappear.
September 11, 2025
Unprompted review
Reply from Best Irish Casino
Hi Freya,
I’m very sorry to hear about your experience with our communication and support. This is certainly not the standard we aim to provide, and I completely understand how frustrating it must be to feel ignored when you encounter a real issue. Your feedback is taken seriously, and we’ll review it internally to improve our responsiveness and support processes. Please reach out to me directly so we can ensure your concern is addressed promptly and properly.
Warm regards,
Aoife
Head of Customer Satisfaction, Best Irish Casino
The site is so buggy
The site is so buggy. I logged in and my balance had just disappeared. No history, nothing. It's like they're making it up as they go along.
August 8, 2025
Unprompted review
Reply from Best Irish Casino
Hi Janet,
I’m very sorry to hear about the issues you’ve experienced with your account balance. I completely understand how alarming and frustrating this must be. Please be assured that all balances and transaction histories are securely tracked, and what you’ve encountered is not typical of our platform. I urge you to contact me directly so we can investigate your account immediately, restore any missing information, and ensure your experience is corrected as quickly as possible.
Warm regards,
Aoife
Head of Customer Satisfaction, Best Irish Casino
The live chat icon is always popping…
The live chat icon is always popping up, asking if I need help. It's incredibly annoying when you're trying to concentrate on a game.
July 23, 2025
Unprompted review
Reply from Best Irish Casino
Hi Victoria,
Thank you for sharing your feedback. I completely understand how the live chat pop-ups can be distracting while playing. Your input is very valuable, and I’ll make sure our team reviews this feature to make it less intrusive for players who prefer an uninterrupted experience. In the meantime, you can minimize or close the chat icon while gaming, and our support team remains available whenever you need assistance.
Warm regards,
Aoife
Head of Customer Satisfaction, Best Irish Casino
The lack of trusted e-wallets like…
The lack of trusted e-wallets like PayPal or Skrill is a major red flag. I had to use a bank transfer I wasn't comfortable with.
July 26, 2025
Unprompted review
Reply from Best Irish Casino
Hi Lieke,
Thank you for your feedback. I completely understand how important having familiar and trusted e-wallet options can be, and I’m sorry that our current selection caused you concern. We’re continuously reviewing our payment methods to offer more flexibility and security for our players, and your comments are very valuable in helping us prioritize this. In the meantime, our support team can guide you through the safest available options for your deposits and withdrawals.
Warm regards,
Aoife
Head of Customer Satisfaction, Best Irish Casino
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