Best Mobile Phone Australia Reviews 

317
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent range of mobile phones and competitive pricing, often highlighting the ability to find unique devices. Many people commend the fast and efficient delivery service, with orders frequently arriving sooner than expected. The purchasing process is generally smooth, supported by responsive communication. However, some customers noted dissatisfaction with customer service, describing it as rude or non-existent after sales, especially regarding lengthy repair processes. A few people also reported receiving substandard or faulty products, experiencing issues like hardware failures. Some were surprised by devices being imports or arriving with non-local chargers.

What people talk about most

Product

Consumers find product to be positive, with many expressing satisfaction with their purchases, such as the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Price

Customers consistently express satisfaction with the pricing, often highlighting that the prices are the best... See more

Customer service

People report ambiguous experiences with customer service, with some finding it great, easy to contact, and... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the speed of delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best mobile shop to purchase mobile phones. when I called the number on their website he answered, and as promised, the phone was shipped via express and it arrived on time as well. I will be buying f... See more

Rated 5 out of 5 stars

Lightning 🌩 fast postage hong kong to Brisbane in 3 days, easy payment excellent website, very happy, thats why the 5 star review

Rated 5 out of 5 stars

Super fast communication. I have bought the oppo n6 before the official Australian launch and for approx $500 cheaper than retail.. Thank you so much super happy with the transaction and the phone

Rated 5 out of 5 stars

Excellent service, very helpful and they were changing stores so he came and met me so I could get my new phone. They went above and beyond with their service. Plus the prices are awesome. And the... See more


Company details

  1. Cell Phone Store

Written by the company

Best Mobile Phone Australia is a pioneering online platform offering a huge collection of unlocked mobile phones from top brands. We have set a benchmark in the industry for selling reliable Xiaomi Australia phones at realizable price and quality. The dual sim phones we sell come with all the specifications you desire at a cheap rate. We have a unique reputation as the provider of Sony phones Australia. We have lakhs of satisfied customers across the country due to our hard work and dedication to bring the best for them. We are one of the recognized platform selling OnePlus Australia mobiles. Every mobile phone lover thinks of our name when they think of buying Samsung mobile phones. Our customer service team is ready to help you pick the right mobile phone as per your requirements. Are you in search of best Android phone? Welcome to our store, we can introduce you to top brands with highly useful specifications.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

317 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(317)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

I bought the Xiaomi cellphone on the…

I bought the Xiaomi cellphone on the website. The company emailed me and told me the colour I chose was not available anymore. They sent me the grey one instead. The phone was sent out in next day. Shipping was fast. Love the phone. Pretty happy with the purchase. Will definitely come back again.

March 7, 2024
Unprompted review
Rated 1 out of 5 stars

'On-line Dubious phone' company

Bought an Oppo Find N3 from the company 'Best Mobile Phone'. After 3 weeks one of the internal screens started to flicker. I wrote to them and returned the phone (undamaged) to them. They didn't even reply to my emails until I asked my Solicitor to send them a stern letter. They just returned the phone with an obvious scratch to the frame and accused me of sending them a self inflicted damaged phone. I am in the process of reporting them to ACCC. I am not a racist, but the people who answered the phone were from India, and kept giving me different mobile no. to ring and different addresses. Sadly, this is a most dodgy company, and I would rather pay more for the phone from a far more reputable company

March 11, 2024
Unprompted review
Best Mobile Phone Australia logo

Reply from Best Mobile Phone Australia

Dear Michael,

Hi, We don't mind a 1-star review as long as you give full information.
WE LET PEOPLE DECIDE WHO IS DUBIOUS AND DODGY

You emailed on 20th Jan and said you are facing a problem with your phone.
You got replied in under 2 hours with a return address and confirmed you have a warranty and it will be repaired or replaced with a new one. as long as the cause of damage is not caused by physical damage.

Then it took you 11 days to send the phone back, and you filed for a dispute the same day you sent the phone back to PayPal. before even we can inspect the phone.
so we told you we have a warranty, we told you it will be repaired or replaced as long as damage is not caused by physical force, AND YET YOU FILE DISPUTE BEFORE WE CAN INSPECT IT?
NOW LET PEOPLE DECIDE WHO IS BEING DUBIOUS and DODGY.
PayPal being an international company listened to both parties for weeks and decided in favour of you.
You have filed a dispute in PAYPAL. We were replying to you in PAYPAL.
So don't say you were not getting replies.

We still wish you the best.
We will be waiting for ACCC representatives to contact us and will be fully ready to tell our side of the story.
Like customers, we sellers have rights too.

My Indian colleague who answered your call happens to be an Australian citizen.
Yes, Indian-origin people do live and work in Australia.
He gave another number due to him being in a meeting.
.
Best Regards
Team Best Mobile AU

Rated 5 out of 5 stars

Great company

Great communication and company. Was abit worried ordering my phone as there's a Chinese rom and a global rom when it said product was coming from Hong Kong, but all went well and received the Australian/Global model. Highly recommended

February 1, 2024
Unprompted review
Rated 3 out of 5 stars

Generally happy but why a China charger plug?

Happy with my Xiaomi 13tPro phone so far. However, the 120W brand charger that came with it has a China plug, not an Australian one. Come on guys, you're selling products on an Aussie market, you could at least include an adaptor. Now have to find one and being remore that will take me forever.

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Super fast delivery!

Super fast delivery!! ordered a phone on Friday morning, got delivered on Monday morning!!
Great service by the online chat representative. Highly recommended.

February 2, 2024
Unprompted review
Rated 1 out of 5 stars

The product was out of stock

The product was out of stock. Told me it would restock in 1-2 weeks. 2 weeks of radio silence and only replied 2 days after I sent an email to ask after I had waited for so long. Said the product would "dispatch tomorrow" and then did not get back to me again. It has been over 3 weeks since I placed and paid for my order, but still no product in sight. I even sent messages via Whatsapp but did not receive any helpful information either, and was ignored 3 times for a week. Terrible customer service. What a waste of time.

January 29, 2024
Unprompted review
Rated 4 out of 5 stars

Great Price

Very Happy with my purchase, Purchased the Pixel 8 Pro 512 GB for $1750 NZD shipping was extra since the product comes from Hong Kong. Cheapest by a long shot, phone is the global version so it's unlocked. I do find it struggles with reception a bit and 5G in NZ. Company is an online company so I was very sceptical at the start of the purchase thinking it could be a scam. But I was very stoked with the outcome in the end, purchase took about 11 days to arrive to NZ. Product also comes with a free car charger with multiple plug in points. Would 100% purchase from this company again.

December 30, 2023
Unprompted review
Rated 5 out of 5 stars

excellent store

excellent store, I ordered a z fold 5 256gb but unfortunately they didn't have it when I made the purchase, in compensation they upgraded me to 512gb, and the delivery time was fast, only 2 weeks at Christmas time. Excellent customer service, very fast using WhatsApp. very happy original equipment, it will be my smartphone purchase store.

December 20, 2023
Unprompted review
Rated 5 out of 5 stars

Smooth ordering process

Smooth ordering process. Even though the mobile I ordered was out of stock initially, I was updated about the status and fedex delivery was very fast. got the phone within 7 business days.
Response on the queries were fast too. Hope they continue with the same level of service & quality.

December 20, 2023
Unprompted review
Rated 5 out of 5 stars

A one stop shop

This is my one stop shop for all phones Sony. As a loyal user, and considering how hard they can be to find especially since stopping main sales in Australia, I have just purchased my 5th phone from this company. I have a bad habit of smashing phones which sux for me but luckily this site is probably the cheapest around, delivery is always about 5-7 day turn around and they don't give you BS stories if something is wrong or out of stock. Very honest, very reliable. I'll be back for my 6th Sony when and if I smash this one. Thanks beastmobile!! You guys rock!!!

December 12, 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful support

Recently had a fantastic experience with the company's chat support. Not only were they quick to respond, but they also went above and beyond by sending me the case I needed for free. Their exceptional customer service has definitely earned them a glowing review in my book. Kudos to the team for making my experience a positive one!

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Very impressed.

Great price on Sony Xperia 1V - not available in Australian Stores
Agger was great and replied quickly. Phone was sent quickly and packed very securely. :D

Alan

September 29, 2023
Unprompted review
Rated 5 out of 5 stars

Everything was straight-forward, Simple and clear! First time ordering from Best Mobile Australia,  I called the phone number provided on the website I had a few questions regarding my purchase which

Everything was straight-forward, Simple and clear! First time ordering from Best Mobile Australia, 
I called the phone number provided on the website I had a few questions regarding my purchase which were answered very clearly and professionally. Full marks to customer support! I put in the order and got an order confirmation, and a few hours later I got an email my order was shipped. ( Pleasantly surprised as I was told it takes 1 to 2 business days to ship the order) 
Got my order 3 days later. Never experienced someone offering free shipping can be this fast. 
The product matches with the advertisement. Good communication.Very good prices. Very fast shipping.

September 28, 2023
Unprompted review
Rated 5 out of 5 stars

Great place to buy "Special" phone.

Great place to buy "Special" phone that you can't get in retail store. Just order oppo x6 pro !!! Thanks Agger for aftersale help. Would be nice if this website have "Express" option in delivery section. Will definitely buy again in the future.

September 25, 2023
Unprompted review
Rated 1 out of 5 stars

Nokia105 4G Mobile : Instruction Guide was a Disaster

I am 84 year old non-tecky, wanted simple new Mobile. The Instruction Guide was impossible. Even my Grandson - top in Computers at Grammar School could not understand.
Contacted Nokia Consumer Help several times, could not get mobile to work.

September 16, 2023
Unprompted review
Best Mobile Phone Australia logo

Reply from Best Mobile Phone Australia

Dear Terence,

First We don't sell Nokia phones, So you clearly bought from some other seller.

2nd I see your location as Great Britain, where we only sell in Australia, 
So clearly either it's a FAKE REVIEW from competitors or you have mistaken the Seller as we don't sell Nokia phones.

Rated 5 out of 5 stars

Great customer service,  2nd order with…

Great customer service,  2nd order with these guys, first time I ordered  S23 while the phone was on the way. I changed my mind and I called them and asked for a return. They were nice enough to tell me just don't open the sealed box and I could send back the phone for a full refund. 

This week ordered my 2nd phone, the Samsung S23 Ultra, and got it in 4 days. The delivery was quick and the best thing is that they have their number listed. You can call them and if it's busy you can just WhatsApp them and they will answer all the questions. full stars for great and quick service. See you soon with my 3rd purchase!

September 18, 2023
Unprompted review
Rated 5 out of 5 stars

Honor Magic 5 pro

I'm so happy with my order Honor Magic 5 pro. My order was shipped on Friday and I've got the delivery on Wednesday. I'm surprised how quickly delivered from China. Will buy from those guys again. Thank you

August 30, 2023
Unprompted review

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