Best Mobile Phone Australia Reviews 

317
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent range of mobile phones and competitive pricing, often highlighting the ability to find unique devices. Many people commend the fast and efficient delivery service, with orders frequently arriving sooner than expected. The purchasing process is generally smooth, supported by responsive communication. However, some customers noted dissatisfaction with customer service, describing it as rude or non-existent after sales, especially regarding lengthy repair processes. A few people also reported receiving substandard or faulty products, experiencing issues like hardware failures. Some were surprised by devices being imports or arriving with non-local chargers.

What people talk about most

Product

Consumers find product to be positive, with many expressing satisfaction with their purchases, such as the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Price

Customers consistently express satisfaction with the pricing, often highlighting that the prices are the best... See more

Customer service

People report ambiguous experiences with customer service, with some finding it great, easy to contact, and... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the speed of delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best mobile shop to purchase mobile phones. when I called the number on their website he answered, and as promised, the phone was shipped via express and it arrived on time as well. I will be buying f... See more

Rated 5 out of 5 stars

Lightning 🌩 fast postage hong kong to Brisbane in 3 days, easy payment excellent website, very happy, thats why the 5 star review

Rated 5 out of 5 stars

Super fast communication. I have bought the oppo n6 before the official Australian launch and for approx $500 cheaper than retail.. Thank you so much super happy with the transaction and the phone

Rated 5 out of 5 stars

Excellent service, very helpful and they were changing stores so he came and met me so I could get my new phone. They went above and beyond with their service. Plus the prices are awesome. And the... See more


Company details

  1. Cell Phone Store

Written by the company

Best Mobile Phone Australia is a pioneering online platform offering a huge collection of unlocked mobile phones from top brands. We have set a benchmark in the industry for selling reliable Xiaomi Australia phones at realizable price and quality. The dual sim phones we sell come with all the specifications you desire at a cheap rate. We have a unique reputation as the provider of Sony phones Australia. We have lakhs of satisfied customers across the country due to our hard work and dedication to bring the best for them. We are one of the recognized platform selling OnePlus Australia mobiles. Every mobile phone lover thinks of our name when they think of buying Samsung mobile phones. Our customer service team is ready to help you pick the right mobile phone as per your requirements. Are you in search of best Android phone? Welcome to our store, we can introduce you to top brands with highly useful specifications.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

317 reviews

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4.3

All reviews

(317)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top-Notch Service and Speedy Delivery: BestMobile.com.au Review

Exceptional service from BestMobile.com.au! I recently purchased the Samsung Galaxy S23 Ultra from them, and I couldn't be happier with the experience. Their online chat feature made communication a breeze, ensuring all my questions were promptly answered. Despite initial concerns about legitimacy, they proved themselves trustworthy by dispatching the phone within two days as promised. The DHL Express delivery was a pleasant surprise, and I received my phone at Day 5, just as they assured. I highly recommend BestMobile.com.au for their excellent service and reliability.

April 8, 2024
Rated 5 out of 5 stars

Great experience!

Very speedy and quick experience…purchasing was fast and the device I was looking for was available and for a more than fair price!

Well done!

April 13, 2024
Rated 5 out of 5 stars

Worry-free experience from start to finish

I wanted to buy a high end phone for the first time. I was a bit apprehensive about local retailers and after I read good reviews in your website, I thought why not give you guys a try. Importantly your company indicated clearly that the phone is a Global Version while others, there was no indication. Excellent service and quick delivery and worry free. Keep up the good work.

April 7, 2024
Rated 5 out of 5 stars

I was sceptical but a great experience...

I am a OnePlus user but of course no official store in Australia. I was sceptical at first but felt assured after a bit of a chat on the website and that I paid through PayPal. My order was posted 3 business days after placing, and arrived 2 days after that. I did have to ask for tracking number which could have been automatically updated really but overall happy with the service. Phone is great and exactly as ordered.

April 4, 2024
Rated 5 out of 5 stars

I haven't received the item yet but the…

I haven't received the item yet but the customer service is really good & instant & they will do their best to get my order on the road today express post guaranteed 3-4 business days. Price was also good & site was really easy to navigate. I'd recommend this seller

April 11, 2024
Rated 5 out of 5 stars

Ordered Vivo X100 Pro Global Version. Received prompt response & quick delivery. Excellent Service.

Ordered Vivo X100 Pro Global Version after live chat confirming availability, global version, delivery time frame. Received prompt response @ live chat from Best Mobile Phone Australia. Ordered online same day. Received order update on email. Order was shipped from Hong Kong via DHL Express shipping with tracking of shipment. Received parcel with quick delivery in 4 days in Australia. Excellent Service. Thank you

April 2, 2024
Rated 5 out of 5 stars

Fast and Reliable

Agger was quick to respond on 1st enquiry and from then on it only took 5 working days after payment (around Easter) from HK to have my Xiaomi 14 delivered to my door. If their warranty (If needed) is as responsive as their sales service then I will give that 5 stars as well. Hopefully that won't be necessary.
Alex

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

Brand New Phones At Low Prices

I will be traveling very soon in less than a week, so I need a brand new phone asap. I've been searching, but most websites and the phone itself are a disappointment. Either they're over priced, refurbished or out of my budget. They have all the 'FAQS' that I need to ease my mind on everything that I need to know about mobile phone related problems/issue that most people would be concerned about. I was really concerned about delivery and the condition of the mobile phone, as most other websites sell mostly refurbished phones and don't have much info on delivery and shipping. It wasn't difficult to find information about delivery and shipping details, as it was quick and easy without the hassle of asking a team member about delivery and shipping. And not to mention that they express delivery for a small fee if you need it soon/now, like myself. Great find, website is fantastic, a recommend for anyone looking for a new phone without the hefty price. Won't be disappointed, happy customer :)
Just waiting for the delivery arrrive

March 26, 2024
Rated 5 out of 5 stars

Great Service and Product

I am satisfactory with the fast, on-time and hassle free delivery. The profession service and nice communication from the Best Mobile is impressive. Also, the great range of the products with high quality and easy online ordering makes the service outstanding.

March 17, 2024
Rated 5 out of 5 stars

These guys are good and its legitimate. Read below!

For any of you who are skeptical like me because of other sites like Reebelo and Ozmobiles bad reviews.
These guys here are legit.
Two guys working hard.
-Always answering the phone so its real office in Melbourne VIC
-Professional and helpful
-No wall like other companies that dont reply to emails and messages for days.
-Immediate dispatch for me! Same night 9pm.
-Was the cheapest price for me.
Obviously not insanely cheaper but Im sure profit is razor thin.

Definitely give these guys a go.
They work hard for your business.

I bought a Vivo X100 Pro off them.

Please do give them ago.
Not fake. Not dodgy, not lazy.

Keep up the great work bestmobilephone.
You deserve everything good that comes your way.

*Updated*
I ordered on a Friday.
It still moves on Weekend because of DHL Premium Express service.
It came on a Tuesday!
From Hong Kong to Brisbane Logan Village Area (considered regional)
That is insane!

They use DHL express premium service.
DHL hand it over to Australia Post Eparcel.

Minh

March 22, 2024
Rated 5 out of 5 stars

Good phone, good price, excellent service and fast delivery

After careful consideration and checking I bought a Xiaomi 13t phone from Best Mobile Phone. They answered my questions about availability clearly and helpfully. After I ordered and paid on Monday afternoon, the phone was quickly dispatched and delivered from Hong Kong to my home on Friday morning that week.
I have bought several impressive Xiaomi phones over the past seven years and this one is very good.
I am pleased to have found bestmobilephone.com.au and would use them again.

March 4, 2024
Unprompted review

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