At first, I wasn't sure about them. But communication has been great, though they did not follow up on the delivery time frame.. I found myself picking my package up. Considering how much they h... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Best Mobile Phone Australia is a pioneering online platform offering a huge collection of unlocked mobile phones from top brands. We have set a benchmark in the industry for selling reliable Xiaomi Australia phones at realizable price and quality. The dual sim phones we sell come with all the specifications you desire at a cheap rate. We have a unique reputation as the provider of Sony phones Australia. We have lakhs of satisfied customers across the country due to our hard work and dedication to bring the best for them. We are one of the recognized platform selling OnePlus Australia mobiles. Every mobile phone lover thinks of our name when they think of buying Samsung mobile phones. Our customer service team is ready to help you pick the right mobile phone as per your requirements. Are you in search of best Android phone? Welcome to our store, we can introduce you to top brands with highly useful specifications.
Contact info
Suite 44/ Level 4, 80 Market Street, 3205, South Melbourne, Australia
- +61406896481
- online@bestmobilephone.com.au
- bestmobilephone.com.au
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item bought arrived and I was able to…
Item bought arrived and I was able to pick it up from office. Thank you.
Top Customer Service and Fast Shipping…
Top Customer Service and Fast Shipping with best price.
No means of inquiry at all
No means of inquiry at all. I tried making inquiries through the channels they've provided for the last week, and no answer, but I was successful with Kogan and wanted to buy a couple of phones since I do reviews.
Best place to buy Sony Xperia
Very responsive service. Love that they sell Sony Xperia phones. Happy with my purchase.
I live in Perth and these guys are best…
I live in Perth and these guys are best mobile made it easy for me to pick up my new phone and I'm so happy
One of the worst retailers I have ever had
I should have listened to the people who put their bad experiences for this online retailer. Only thing I am happy about this purchase is that the phone arrived from Hong Kong quickly. Bought a Motorola RAZR 6o ultra. Few weeks later after the purchase, the phone screen had an issue. After contacting many times and lengthy waits, finally sent the phone for repairs. They asked me to send everything that was originally in the phone box and I've sent everything. They said they would refund the postage. It took about 2 months as I remember to get the postage reimbursed. I didn't receive any update about the phone for a very long time. After multiple contact attempts, I received the phone and the charger without SIM tray pin, phone case and documents ( manual etc). I am still waiting even after 6 months for the missing items to arrive and they still haven't. Very unprofessional responses from the customer service. Not even a "Hello", " How are you". No greeting at all. One of the worst customer service ever in my life and I will never recommend or buy anything from them again. I have reported them to NSW Fair Trading and awaiting their response. Moreover, they will not answer calls at all. Only text or WhatsApp Messages and email. I'm not sure how they have good reviews and it is a big doubt that I still have. On the whole, try finding a reputable physical store than buying an expensive item from this type of online retailer. When I asked about whether they are a an Australian business that actually operates here, they sent me a photo of a street view asking me does this looks like overseas? That photo could be from anywhere. Looks like they just have a website based in Australia but the goods are coming from Hong Kong. Good day!
UPDATE- NSW Fair Trading contacted me and said they tried to contact this trader however, they never responded to Fair Trading either. It's shocking for customers that they bought something from a business who never responds to the Government Regulatory body. Do not buy from this company.
Great service
The people at Best Mobile went out of their way to ensure my phone was able to be picked up on time. Great service
Super fast communication
Super fast communication. I have bought the oppo n6 before the official Australian launch and for approx $500 cheaper than retail..
Thank you so much super happy with the transaction and the phone
Happy customer
Phone calls are not answered immediately but once you get through they are are very helpful and honest. I am happy with their service.
Speedy Fast delivery for an online…
Speedy Fast delivery for an online shop! ordered on Sunday and received it by that same week on Wed. Package was well packed and good service. Would recommend. Although wasn't sure of the name of the company Seven Oceans
I was a little confused
I was a little confused when I got the email about my Phone being shipped without a tracking number.
The email I got from DHL had a company I did not know SEVEN OCEANS LIMITED.
And the first time customer discount was auto hidden by your menu so I did not get to use it, after all I did buy a $1000 plus item the discount option could have been on the cart page.
There is zero customer service after…
There is zero customer service after sales. I have sent my defective phone for warranty repair and there is literally no active communication on the vendor's end. I have been without this phone for six weeks now and if someone is answering the phone to me, this person is usually rude.
Absolutely rubbish
Absolutely rubbish, they don't bother to even care about customers. I waited for 2 weeks for the phone, then got a refund with absolutely no communication
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








