Best Mobile Phone Australia Reviews 

332
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers had a great experience with this company. Many customers frequently praise the remarkably fast delivery times and note that their packages arrive securely, often well before the expected date. People are also very pleased with the overall quality of the purchased items, highlighting smooth online transactions and helpful communication from the team. Some reviewers were not happy with the customer service support, mentioning major difficulties in reaching out through phone calls and experiencing unhelpful responses. A few consumers also pointed out lengthy delays when needing device repairs or dealing with faulty products that required multiple complicated fixes.

What people talk about most

Product

Reviewers mention positive feedback about product, expressing that the phone was excellent and arriving with... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Customer service

People report ambiguous experiences with customer service, as some reviewers express appreciation for... See more

Response time

Users describe ambiguous interactions with response time, as some reviewers experience super fast... See more

Service

Consumers find service to be positive, highlighting fast delivery and responsive communication. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

At first, I wasn't sure about them. But communication has been great, though they did not follow up on the delivery time frame.. I found myself picking my package up. Considering how much they h... See more

Rated 4 out of 5 stars

I was a little confused when I got the email about my Phone being shipped without a tracking number. The email I got from DHL had a company I did not know SEVEN OCEANS LIMITED. And the first time c... See more

Rated 4 out of 5 stars

NO communications at all from company when I enquired online about date of estimated delivery. Order placed on 12 January 2026, phone delivered by DHL from Hong Kong by 16 January 2026.

Rated 4 out of 5 stars

I ordered the Oppo Find X9 Ultra Global Version and it was delivered super fast . Ordered on Friday and it was in my hands by the following Wednesday. Would’ve been a Tuesday but the Monday was... See more


Company details

  1. Cell Phone Store

Written by the company

Best Mobile Phone Australia is a pioneering online platform offering a huge collection of unlocked mobile phones from top brands. We have set a benchmark in the industry for selling reliable Xiaomi Australia phones at realizable price and quality. The dual sim phones we sell come with all the specifications you desire at a cheap rate. We have a unique reputation as the provider of Sony phones Australia. We have lakhs of satisfied customers across the country due to our hard work and dedication to bring the best for them. We are one of the recognized platform selling OnePlus Australia mobiles. Every mobile phone lover thinks of our name when they think of buying Samsung mobile phones. Our customer service team is ready to help you pick the right mobile phone as per your requirements. Are you in search of best Android phone? Welcome to our store, we can introduce you to top brands with highly useful specifications.


Contact info

4.1

Great

TrustScore 4 out of 5

332 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.1

All reviews

(332)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No means of inquiry at all

No means of inquiry at all. I tried making inquiries through the channels they've provided for the last week, and no answer, but I was successful with Kogan and wanted to buy a couple of phones since I do reviews.

June 1, 2026
Unprompted review
Rated 1 out of 5 stars

One of the worst retailers I have ever had

I should have listened to the people who put their bad experiences for this online retailer. Only thing I am happy about this purchase is that the phone arrived from Hong Kong quickly. Bought a Motorola RAZR 6o ultra. Few weeks later after the purchase, the phone screen had an issue. After contacting many times and lengthy waits, finally sent the phone for repairs. They asked me to send everything that was originally in the phone box and I've sent everything. They said they would refund the postage. It took about 2 months as I remember to get the postage reimbursed. I didn't receive any update about the phone for a very long time. After multiple contact attempts, I received the phone and the charger without SIM tray pin, phone case and documents ( manual etc). I am still waiting even after 6 months for the missing items to arrive and they still haven't. Very unprofessional responses from the customer service. Not even a "Hello", " How are you". No greeting at all. One of the worst customer service ever in my life and I will never recommend or buy anything from them again. I have reported them to NSW Fair Trading and awaiting their response. Moreover, they will not answer calls at all. Only text or WhatsApp Messages and email. I'm not sure how they have good reviews and it is a big doubt that I still have. On the whole, try finding a reputable physical store than buying an expensive item from this type of online retailer. When I asked about whether they are a an Australian business that actually operates here, they sent me a photo of a street view asking me does this looks like overseas? That photo could be from anywhere. Looks like they just have a website based in Australia but the goods are coming from Hong Kong. Good day!

UPDATE- NSW Fair Trading contacted me and said they tried to contact this trader however, they never responded to Fair Trading either. It's shocking for customers that they bought something from a business who never responds to the Government Regulatory body. Do not buy from this company.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

The people at Best Mobile went out of their way to ensure my phone was able to be picked up on time. Great service

March 23, 2026
Rated 5 out of 5 stars

Super fast communication

Super fast communication. I have bought the oppo n6 before the official Australian launch and for approx $500 cheaper than retail..
Thank you so much super happy with the transaction and the phone

March 31, 2026
Rated 5 out of 5 stars

Happy customer

Phone calls are not answered immediately but once you get through they are are very helpful and honest. I am happy with their service.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Speedy Fast delivery for an online…

Speedy Fast delivery for an online shop! ordered on Sunday and received it by that same week on Wed. Package was well packed and good service. Would recommend. Although wasn't sure of the name of the company Seven Oceans

March 26, 2026
Rated 4 out of 5 stars

I was a little confused

I was a little confused when I got the email about my Phone being shipped without a tracking number.
The email I got from DHL had a company I did not know SEVEN OCEANS LIMITED.
And the first time customer discount was auto hidden by your menu so I did not get to use it, after all I did buy a $1000 plus item the discount option could have been on the cart page.

March 26, 2026
Rated 1 out of 5 stars

There is zero customer service after…

There is zero customer service after sales. I have sent my defective phone for warranty repair and there is literally no active communication on the vendor's end. I have been without this phone for six weeks now and if someone is answering the phone to me, this person is usually rude.

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely rubbish

Absolutely rubbish, they don't bother to even care about customers. I waited for 2 weeks for the phone, then got a refund with absolutely no communication

March 20, 2026
Unprompted review

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