The service I received from Kurt was above and beyond the call of duty. I requested a refund as I had not signed up for the monthly subscription or was unaware that I had. The resolution was quick a... See more
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Trustpilot is here to help you shape and improve the world. We do it by giving you a powerful, open-to-all review platform where you can share and discover experiences, and connect with businesses to... See more
They keep emailing me to delete my review in exchange for a refund. I told them I would only delete it after I received the refund. They then sent me an email claiming they refunded me $10.28 USD, but... See more
Allways got a response to my emails ( Phoebe) Was so looking forward to my delivery of my laptop I did all that was required of me Still never received the laptop I have sent a email asking w... See more
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Hasn’t replied to negative reviews
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Kenny reached out to assist and…
Kenny reached out to assist and provided helpful support.
Issue addressed
Helpful good and communication on time
Helpful good and communication on time
Alero is in touch and helping to resolve the issue.
The company responded quickly and efficiently to my request.
Andy is an excellent agent
Andy was fast and super efficient in resolving a problem with my account and membership!
very promptly
Alero is good man and resolve all the…
Alero is good man and resolve all the problems thank you so much alero
Stay away! They only want your money!!
Take a moment to reflect on all the positive reviews regarding a refund process and then ask yourself, why all these refunds in the first place?
Then look at scam detector website and check their assessment of this website
I fully concur with all the negative reviews here. I too was scammed out of money without my knowledge and their support promised me a refund by exception only if I submitted a favourable Trustpilot review!
They told me what to say and how to evidence it back to them!!
Their "VIP" membership relates to a limited stationery website with standard offerings (not designer) at inflated prices on bulk buy options only!
Outwith a business, who needs 20+ marker pens in one purchase?
I thought I was signing up to a loyalty scheme for something completely different, but during the process, must have inadvertently clicked on something as I then received a notification that my 1 Euro payment to bestpaperclip.com was successful
I knew this was dodgy but what saved me was that I had used a temporary virtual card so it no longer existed and I asked the bank to refund the charge
Just as well as 3 days later, I received a welcome email that my trial had concluded and having viewed my usage patterns (I had no activity to date!) they decided to upgrade me to their VIP package which has a recurring charge of 21Euros per fortnight!
I tried to cancel but got an error that I could not change anything within the first 24 hours! Support then came back to me and said I had started a 2 week cancellation period that day! I then got several more messages saying the same, thus continuing to push my end date out even further, and remember folks, it is all chargeable until you leave!!
When I complained further I got the semi-apologetic response re leaving a favourable trustpilot review, which was word for word identical to the others you will see posted here!
So in short, stay away and if you ever see a random charge appear, action it right away as after 3 days, they lock you into a recurring repayment scheme!
I only escaped due to using a temporary card
Refund
Is it good that your giving a refund and cancelling my membership.Thank You
Good service And there was a issue…
Good service And there was a issue which was
Sorted by Elsa
Edith contacted me
The service I received from Kurt was…
The service I received from Kurt was above and beyond the call of duty. I requested a refund as I had not signed up for the monthly subscription or was unaware that I had. The resolution was quick and professional being courteous at all times and in a timely manner. I would highly recommend this company.
Trustpilot is here to help you shape…Trustpilot is here to help you shape and improve the world. We do it by giving you a powerful, open-to-all review platform where you can share and discover experie
Trustpilot is here to help you shape and improve the world. We do it by giving you a powerful, open-to-all review platform where you can share and discover experiences, and connect with businesses to help them improve.
Good and fast service
Sammy helped me from beginning to end…
Sammy helped me from beginning to end and helped me solve my issues! the VERY best support!
they refund my money and im so thankful…
they refund my money and im so thankful for being responsive bestpaperclip,
Accidentally signed up for the…
Accidentally signed up for the subscription by mistake, I got in contact with customer service support.
And we’re helpful in addressing the issue and I am completely satisfied with the result. Thank you for your assistance.
Prompt response and very efficient
Prompt response and very efficient.
Much appreciated Kenny & Team
Good site and perfect plan
Excellent service
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