Bestpartstore - Great Britain Reviews 

very good store
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Most helpful phone conversation to be sure I had ordered correct parts and good delivery service. Many thanks

Don’t be fooled by the co.uk, this is a German company, I bought a mini mirror, thought it was an ok price, but once they added extra charges, I ended up paying double the cost of the mirror. I thought I was purchasing both mirrors from the description (ALKAR Mirror Glass, outside mirror Left, Right) but only 1 turned up and to top it off the mirror I purchased was out of stock, so they kindly sent me a cheaper mirror, but charged me for the more expensive mirror!!

Order number 11077707

The part they supplied for my somewhat ancient Mercedes ML320 was at a very competitive price and arrived within about a week. Unfortunately they could not supply the hose clamps for it because they are a specific type and manufactured only by Mercedes, however their German Branch I dealt with have kindly given me the Mercedes part numbers so that I can order them from my local dealer, sadly of course at a Mercedes dealership price

Fast service, however received wrong water pump. All the other parts i ordered were correct. haven't had time to attempt return but will do so soon.

the delivery company uk mail made this a terrible purchase. they made no effort to deliver the parcel.Iwaited in 5 times and then had to pick it up from there depot. they addmited they dont have time to deliver to farms.wont buy again if this company delivers.no other parcel company has eny trouble delivering.

I ordered the parts I wanted, immediately got a call to make sure they were the correct parts for my car and was also told I would get the parts in 8-9 days (I live in Cyprus). I got the parts in a nicely packed box without any damage and also in 7 days. Can't ask for more than that. I would definitely use them again in the future.

Purchased a pair of Bilstein shock absorbers for the rear of my c4 grand picasso, no idea that they were coming from Germany as ordered via bestpartstore.co.uk, a little delay in getting them delivered as had to come from Germany. Had this fitted on 28th March, last week, 28th April (one month exactly) after fitting, loud thud heard from rear of car then rattling on bumpy roads, took car back to garage, one of these brand new shock absorbers is leaking and has failed.Garage has never seen this before, are parts counterfeit?
So i contact best part store who tell me i have to make a warranty claim, which could take 4 to 6 weeks!! Garage state I should not drive the car, advised by bestpartstore.co.uk to have faulty one removed (at my expense), purchase a new one and have it fitted (again at my expense) send faulty unit back to Germany for inspection (at my expense) and they will investigate and compensate me for cost of replacement, all this if i still want to be able to drive my car!! With absolutely no guarantee i I will get a penny back grom them. Complete disregard for UK consumer protection laws, what should happen under UK law is an immediate replacement is sent out, and the cost of refitting is covered by the company, not passing the book by saying it is the manufacturers responsibility. Complete breach of UK and EU consumer protection. Misleading UK customers with no mention that company is based in Germany but using a.co.uk website. Very very bad. Update as of 15th May 2018, well despite sending everything they requested, completed warranty form, all invoices, photographs and video clips, they keep sending repeat emails asking for the same information again and again, different customer service agent each time, now i receive a request through trust pilot to furnish them with my order number, despite it being on the waranty form, absolute shower of scammers, to make mattets worse the remaining shock absorber is now making the same noises as the faulty removed one, so I guess even more expense to have that one removed and replaced, they simply cannot be genuine Bilstein but a cheap Chinese counterfeit, two failed in only one month is not just pure coincidence. There is no way that a pair of genuine bilsteins would have done this. I doubt i will see any refund or compensation for the additional expense caused.

Well here is an update to the above, I returned the parts back to Germany at beginning of June, received 2 emails confirming they had been received by Autodoc gmbh trading as bestpartstore.co.uk, No further contact from them, so I have done everything asked of me including returning the parts, over a month later, still no refund or compensation for having to replace and refit alternatives, now they have the parts and are clearly ignoring me, BUYER BEWARE YOU MAY GET FAULTY PARTS AND POSSIBLY NO REFUND OR COMPENSATION, YOU WILL JUST BE IGNORED IN THE HOPE YOU JUST GO AWAY OR REPEATEDLY TOLD TO CALL AGAIN NEXT WEEK

I have no doubt the parts they supply are quality products but 4 days to process an order then to be told that it is being sent from Germany is unacceptable, 8-10 days delivery just isn’t good enough and when I contacted customer service I was being told different information every time.

Great choice of parts. Competitve pricing. Spot on delivery as advised. Excellent quality. Thank you. Highly recommended

Excellent servise

Arrived quickly and exactly as described. Quality part for less money

Terrible service from a German company hiding behind a .co.uk domain which is not apparent until after completing the order. Website cannot accept British style address details and they have my name back to front. Simple order of two track rod ends, and two front springs took a week to arrive, and even then it was wrong with one front spring and one rear spring. Just not worth the effort to return one cheap spring, now sitting on my shelf. Tracking of German end of DPD very poor, I have a UK DPD account so could track easily. Worth noting that I buy print from both Germany and Holland and if ordered before 12.00 arrives by 3.00pm the following day to Somerset UK.

Good supplier. No problems. Would use again.

Was annoyed when the site makes you think its a company based in the UK (.co.uk, UK phone number), when it fact it is a german company.
Last order took 3 weeks to arrive!!
Communication was average.

That being said, parts were good quality

Excellent service. Absolutely no complaint.

extremely pleased with my purchase. needed a rear light cluster. they found a new one, which was dispatched from Germany, much cheaper than buying a second hand one here.