Bestrealdoll Reviews 

260
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, realistic appearance, and accurate representation from website images. Excellent customer service is frequently highlighted, with staff noted as helpful and quick to address inquiries. Many also appreciate the fast, discreet, and well-packaged deliveries, often receiving items sooner than expected. However, some customers noted significant order fulfillment issues, including items not arriving, being misdelivered, or experiencing problems with dispatch after payment. A few also reported receiving products not as advertised, sometimes defective or incorrect. Additionally, some reviewers found dolls unexpectedly heavy, impacting usability.

What people talk about most

Product

Customers had positive experiences with product, often praising the dolls as beautiful, realistic, and of... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the high quality... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many reviewers praising fast shipping,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many customers reporting positive... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as amazing, second to none,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time purchasing a sex doll...very happy with the product, quality is good,details are fantastic,very realistic! I will definitely recommend buying merchandise from this company! The product look... See more

Company replied

Rated 4 out of 5 stars

Bestrealdoll is the best company if you want to buy it sex dolls l'v already bought two from them and you will undoubtedly be amazed when your doll arrives l highly recommend bestrealdoll the dolls ar... See more

Company replied

Rated 4 out of 5 stars

Thank you for the doll. She is okay and body is nice. I'm giving 4 stars because you guys offered for a free item to be sent, which I appreciate. Thank you guys, and look forward to purchasing another... See more

Company replied

Rated 4 out of 5 stars

My doll It’s great! It feels like a real and she surprises me a couple days before my birthdays 😅 Thank you so much and stay working like this because you can make people happy 🤗🙏🏻✌🏼

Company replied


Company details

  1. Sex Toy Store

Written by the company

BestRealDoll’s story started in June 2017 when Andy Smith, a well-known sexologist from Germany, set up his own doll research and development company in Hong Kong, China. Andy had previously led a laboratory team to develop dolls that were comfortable and easy to use, more flexible and changeable, and more wear-resistant. However, after several trips and inspections, he discovered that China has the world's leading and most reliable doll production. Here he could push the bounds of doll production, application and development to create more advanced ideas and designs. To stay focused on his founding purpose, the doll brand he created was named BestRealDoll. Since its foundation in 2017, BestRealDoll sales and reviews have proved that Andy Smith achieved his goal of producing the most realistic sex dolls. In 2018-2019, BestRealDoll expanded with branches in North America, Asia and Europe.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

260 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(260)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Very satisfied!

Ok so I didn’t know if this was a scam or not. A competing doll site even says “you’ll never find a good doll for $500.”

But my doll came in 5 days and it’s perfect! Exactly as described, kissable soft, looks great, very posable, this won’t be the last doll I buy from bestrealdoll!

October 11, 2024
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order and trust. We have different dolls with different prices. We will continue to do our best. By the way, we will launch a lot of new dolls in the following two weeks. Feel free to have a check. If you have any questions, feel free to contact us. Thanks

Rated 5 out of 5 stars

Thank You!!

Thank you BestRealDoll! I wanted to wait to write a review, until my whole transaction was complete. I'm amazed as to how quick I received my item, and most of all, how great their customer service was (Thank you Vita!). I'm extremely happy with my purchase and how easy it was to put together. Absolutely beautiful! I will definitely be back, too! Thank You Again!! (:

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent quality for the price

My doll arrived about a week ago. She came in a long box, which told me that little assembly was involved. I was right-- only the head needed to be attached, yay!

Even though the box was a little damaged by the folks at FedEx, she was in perfect condition when I opened it. Bestrealdoll did an excellent job of packing my darling sweetheart. Kudos to them!

If this is your first doll, I would recommend Bestrealdoll 100 percent.

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

The advertising of the dolls are very…

The advertising of the dolls are very accurate you get what you see and customer service is always there to help with any question you may have and the ordering and delivery process is fast and easy, Best Real Doll your company is awesome

August 23, 2024
Unprompted review
Rated 1 out of 5 stars

Scammers, DO NOT BUY

Had ordered a doll on 25 June 2024
Got a label for shipment on 16-July 2024 at UPS.
Now it's 20-Sept 2024 and still got nothing.
They gave me a ship to follow but that wasn't the ship that has my package and is on it's way to other destinations.
Got this reported at the police, at my bank, at iDEAL and at UPS.

Watch out peeps, they are scammers and laugh at you after payment on their website chat.

And no, you can't set this straight anymore. You lied and laughed at me on your website. You will hear from other parties now.
I tried couple of times but you would not listen.
Now it's at the government. I already gave you multiple times option to resolve this but you didn't and started laughing. Hope that your bank account will be blocked.

You lied again just now. That's not my tracking number and not the correct order number. Now you just guessing. Stop trying so hard. It's already at the police and government. Now you lie again about some other order or a fake order that is send to me. Second time already.
You're too late. You had thought of this before I went to the police and government.
I warned you when I ordered it. Now you gonna feel it too.

Date ordered : 25 June 2024
It's now : 21-September 2024
That's over 62 day's already.
Now you come to say that shipping day's is 40 and then 2 weeks on top of it. That makes it lower then 62 day's.
I read more scams about your site. Police and government is after you now.

No not 40 working day's. Ships that are under way not gonna stop for the weekend.
Ports also don't stop working.
STOP LYING.

Yes and it's still a scam.
Head is hard as a rock. Mouth can't be opened.
butt is closed.
This is not what I expected.
You should communicate with your customers aboutt things.
The tongue that costs me money can't even go in the mouth.
And the tongue is just 1 cm
This is garbage.
Everything about it is garbage
Tit's are hard as a rock too.
I still let the police do their job, this is a scam.
This is not what you sell to people for 1387,73 euro's
I said this already to ya and you didn't reply back to this complain.
If people knew this before buying, they never buy one.
AND THAT's CALLED A SCAM
I already knew it when you started about the no refund policy on customized dolls. But it's a customization of your own things.
I didn't customize anything. YOUR A SCAM. YOU STOLE MY MONEY

June 25, 2024
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

I’m very sorry to hear about your experience, and we want to address this issue immediately. Could you please provide me with your order number so I can investigate this further?

Rest assured, we take this situation seriously and will work to resolve it. We’ll be here to assist you throughout the process.

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I'm truly sorry to hear how you feel about your experience with us. I want to assure you that we take these concerns very seriously. We would never intentionally mislead or disrespect any customer. If there was any miscommunication or misunderstanding, it certainly wasn’t our intention, and we deeply regret that it has caused you frustration.

After reviewing your review, your order number may be #8286 (tracking number: 1Z66W6166870858777, as you reviewed with another name, we didn't know your order number at first time ). The shipment has arrived at the port and the customs process is now complete. Typically, delivery to the courier is arranged about a week after arrival. We expect the tracking information to be updated around the 25th or 26th of this month.

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Sorry, your order number should be #8286. The shipping method you selected was
Ocean Freight when you placed the order. The tracking number is 1Z66W6166870858777 by UPS. For customized orders, Delivery Time = Production Time (1-2 weeks)+ Shipping Time (Average 40 working days by ocean shipment to the Netherlands). We expect the tracking information to be updated next Tuesday.

Please kindly note that all customized orders should be confirmed by customers first before shipping out, which also takes some time for confirmation. In addition, customs clearance also takes some time, we can not control the customs clearance time. Please wait with patience and check the tracking information next week. Thanks

40 WORKING days. Not natural days. Please check again.

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Please wait with patience and check the tracking information next week. Have a nice weekend :)

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Your package is in transit now. Please check https://www.ups.com/track?loc=en_US&requester=ST&trackNums=1Z66W6166870858777/trackdetails

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Update on Sep 30, 2024
According to the tracking info, your order was delivered on Delivered On
Thursday, September 26 at 12:01 P.M. Thanks

Rated 5 out of 5 stars

As This was my first doll I didn't know…

As This was my first doll I didn't know what to expect but she blew me away. Great customer service and quick shipping, only took 5 days to arrive in new york from California. The free 2nd tpe head they sent with the body exceeded my expectations by alot. The hard silicone head came a few days later just like they said it would and it is fantastic, she's beautiful. Don't hesitate to order from here they are the real deal. She is everything I was hoping for and much much more. Beware she is heavy! I love it it adds to the realism but thank you bestrealdoll for making this a flawless experience!

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great people excellent products

My experience with Bestrealdoll is outstanding. First their websites is easy to navigate and no pop ups distracting your shopping experience. But most importantly the employees are responding quickly and are very helpful. Last but not least, the quality of their love doll and accessories are great quality and fully customized to your needs. Bestrealdoll is an honest business with hardworking people to meet your needs.

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great dolls have the kindsie and the…

Great dolls have the kindsie and the Lilly one. Great additions to the gaming room. And bed room. Best real doll has Great communication. And you are getting what's in the picture. Super life like dolls. Very happy. Don't hesitate this is the place to come to. Thanks again. Be shopping soon again.

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

I ordered a doll and its quality was…

I ordered a doll and its quality was amazing, it shipped quick and was discrete and the best prices I could find for dolls. With pretty decent tech support however they are located in Hong Kong so it’s a pit of a time zone difference but other that 20/20

March 12, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful

Wonderful! Website is simple and uncomplicated to pick my first love doll! Lots of great choices and reasonable prices compared to other sites I visited! Customer service…GREAT! I would receive prompt email response from Vita @ BestRealDoll! That means a whole lot to me getting my questions answered and Vita’s professionalism and knowing how to communicate and understand effectively. 15% discount! Wow! Loved that! Loved the free beautiful additional TPE head that came with the doll that arrived in a week! Didn’t have to wait long like other sites I visited that had longer wait. The silicone head that I ordered arrived a week after but was happy with the free TPE head til silicone head arrived. Very happy with the doll I ordered! Looks and feels fantastic! The silicone head was very nice. Realistic hair, eyebrows and eyelashes. A real beauty. Honestly I want to get a second doll through BestRealDoll in the near future.

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

Most affordable BBW dolls of any website!

I've searched almost every nook and corner of a proper love doll website and this company is the best seller.
Nobody else has affordable HIGH QUALITY in stock sex dolls for more than 50% - 70% off!!!
My purchase was a 110lbs+ BBW love doll that was in stock and ready to be shipped. She came 2 weeks later (California to Florida) in above average condition and receiving the package went smoothly. To clarify how blessed the company's discount are... I payed only $747 from a doll originally at ($1,899)!!! I'm still shocked how much I both saved and the quality i got for it. Her name is Abby (Doll's Name in Website) an exclusive doll within best real doll company. She's the biggest and thickest bbw doll on their site with their huge discount imo. I've searched practically everywhere trying to find the brand or the doll herself with no luck. I can assure you, the doll you'll buy is exactly as shown in preview pictures.
This company is the most recommended to buy in stock dolls for a massive freaking discount. I'll definitely purchase another doll and be on the lookout for more beautiful products.

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product at a great price!

Excellent product at a great price! It far surpassed my expectations! The wig had some knots in it when it arrived but they immediately sent out a replacement. Great customer service experience. Will definitely order from them in the future!

August 24, 2024
Unprompted review
Rated 5 out of 5 stars

She came in as said fast delivery

She came in as said fast delivery. She feels so real and really enjoyed playing with her. I’ve had plenty of women and it’s very very close the real thing. In some ways better.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

This company is fantastic and 100%…

This company is fantastic and 100% deserves more love in my opinion. My experience with customer service has been excellent, timely and satisfactory replies to all my queries. Shipping was great with a caveat: received my doll in a timely manner (one week after placement of my order). However, the silicone doll head that I ordered for my tpe bodied doll was delayed one week. Once I received her, she looked very close to what I saw in the product description, very close. You must understand the pics you see on any site, even the high priced ones vary. Professional photo shoots are very much a thing. Anyway, not only did I receive the original silicone head (very beautiful and life-like), I also received a second silicone head, again very beautiful and life-like. Joints can be slightly stiff at first, but nothing abnormal. Man for the price I'm blown away truly. I feel like I received a high end doll (two actually if you include the second silicone head) for 50% off. Actually strike that, this IS a high end doll for 50% off. This company deserves far more respect. I will definitely do business with them again.

July 30, 2024
Unprompted review
Rated 5 out of 5 stars

Experience was great

Experience was great, delivery in Europe very fast and private, Silicon Head actually the most impressive to me, was like the picture .. yes.. 100% recommend

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

I recently purchased my first doll and…

I recently purchased my first doll and the experience was second to none! Customer service was prompt, communication was very timely and the product was better than images and information. Shipping was on time. Would recommend above all competitors! I will absolutely purchase from BestRealDoll again!

August 2, 2024
Unprompted review

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