BEST Removals & Storage Reviews 

446
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, polite, and exceptionally helpful, working hard and efficiently. They noted the team's careful handling of belongings and that nothing was too much trouble, making stressful moves smooth and easy. The excellent service is frequently commended for its punctuality and organizational skills. Reviewers found the pricing very competitive and fair, leading to a highly recommended experience. People appreciated the overall smooth process, from quotation to delivery, and the peace of mind provided by the team's reliability and communication.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, with many highly recommending the company for its excellent and... See more

Price

Customers consistently note positive experiences with price, often highlighting that the quotes received were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used them before so that says everything! From the moment I rang and spoke to Diane, her customer service is outstanding, handled all my queries and talked me through the process. We used best... See more

Company replied

Rated 5 out of 5 stars

First time I’ve ever moved and was quite nervous after hearing a lot of horror stories about things getting damaged. Best removals turned up at the arranged time, 2 very helpful men soon had the van l... See more

Company replied

Rated 5 out of 5 stars

Best removals moving team were absolutely incredible! The team worked so hard to take down the furniture, empty my 4 bedroom house and move it all into my new home, putting everything in it's place... See more

Company replied

Rated 5 out of 5 stars

Easy quotations, quick query responses and rapid moving men when it came to actually moving my things from one house to another. They were prompt and delivered as promised. Would definitely use them a... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Moving Supply Store
  4. Self-Storage Facility
  5. Storage Facility

Written by the company

BEST Removals & Storage is a leading removal company in Manchester, specialising in both large and small house removals and secure storage in Manchester and Stockport and beyond. We provide local removals, long-distance removals and professional packing services tailored to your move. If you’re searching for reliable house removals in Manchester or flexible storage in Manchester, our experienced and friendly team is here to help. From local removals and long-distance moves to full packing, fragile packing and secure short and long term storage, we tailor every move to suit your needs. We’re known for being reliable, easy to deal with and committed to making your move as smooth and stress-free as possible. With over 600 five-star reviews across various platforms, we’re proud to deliver stress-free removals and outstanding customer service every time. BEST Removals & Storage was formerly a PODS franchise before becoming independent.


Contact info

5.0

Excellent

TrustScore 5 out of 5

446 reviews

5-star
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1-star

No recent history of asking for reviews

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5.0

All reviews

(446)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service both on the phone when booking and trying to sort out dates and also lovely men packing and unpacking

July 3, 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Portia, thank you for taking the time to write us a review, it really is appreciated. I'm delighted you were so happy with the customer service we provided.

All the best in your new home!

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Excellent friendly service

Excellent friendly service. The pod was ideal for us as we were unsure ow long we would need storage and it was so flexible and gave us the opportunity to pack and unpack at our leisure.

July 3, 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Morning Katie, thank you for the kind review. I'm delighted you were so happy with the team and the service we provided.

All the best,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

My overall experience so far with PODS…

My overall experience so far with PODS from telephone conversations to the actual pick up of my possessions has been a efficient, friendly and professional service. I would recommend this company highly.

July 2, 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Linda, thank you for your kind review, it really is appreciated!

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Great product

Great product, had it over winter with gear for a house renovation. No condensation, dry, secure. Really helpful staff and delivery driver.Definitely Worth the price and would recommend to anybody.

June 30, 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Sarah, thank you for the kind review! I'm delighted having one of our PODS containers helped manage your renovation project.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Great service on time

Great service on time, professional & the guys were a great help. Would definitely use again

June 27, 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Thank you for the kind review Derek.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Fantastic service

Fantastic service from the start from the PODS team. I opted for the loading service and the guys were polite and helpful and everything was stored within an inch of their life and securely. Made very good use of the space and have been very impressed. Would highly recommend.

June 24, 2021
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Reply from BEST Removals & Storage

Hi Steven, thank you for using PODS and for taking the time to leave us a review. I'm delighted you were happy with the team that completed your loading into storage and the service so far.

We'll see you on the other side!

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

This company was such a find - very helpful!

This company was such a find, by using PODS we significantly reduced the risk of damage that comes with double handling of items that would’ve been a concern with using separate removals and a self storage unit. The service was excellent, staff very helpful and always tried to accommodate us for dates etc. The team were very fast and efficient whilst remaining professional for both the loading and offloading service and very considerate when unloading our furniture into our new home. I’d definitely recommend, in fact I have already done so to a couple of work colleagues who have similar circumstances to ourselves and requiring storage services.

June 24, 2021
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Reply from BEST Removals & Storage

Hi Katherine, thank you for taking the time to write such a lovey review about the PODS service and the team. I will pass on your comments and we really appreciate the recommendations.

All the best in your new home!

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Excellent service from PODS

Excellent service. Was under pressure to book a pod at very short notice and also with a short turn around time. PODS satisfied our needs and offered support as required. All worked great with our move

June 17, 2021
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Reply from BEST Removals & Storage

Thank you for the kind review David. I'm delighted we were able to help you out at such short notice and that everything went well.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Excellent service the lads were…

Excellent service the lads were fantastic that loaded for us and couldn't have been more helpful. Great job

June 16, 2021
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Reply from BEST Removals & Storage

Hi Roger, I'm delighted you were so happy with the team that loaded you into storage, I will pass on your comments to them.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Diane from PODS Moving & Storage was…

Diane from PODS Moving & Storage was extremely helpful and very knowledgeable. She guided us through the whole process.

The delivery & collection driver was efficient and friendly and the whole process was very impressive.

The POD was invaluable during our renovation. Having storage onsite was definitely the best choice for us.

We were delighted with the service and would recommend PODS to anyone.

Thank you so much! 😊

June 16, 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Jayne, thank you for taking the time to write your review. It's always great to get such lovely feedback and I'll make sure the team see your comments.

I'm delighted the PODS storage concept worked well for you during your renovation project 🙂

All the best,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

I had never heard of PODs before but…

I had never heard of PODs before but after a friend gave me a leaflet, I decided to try them for my house removal. Helen was extremely helpful on the telephone, the paperwork was easy to follow. The POD was delivered exactly on time, we loaded it over several days, which is very easy as it is ground floor access. The POD was delivered to my new address and unpacked by the delivery guys. I have been very impressed.

June 16, 2021
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Reply from BEST Removals & Storage

Hi Barbara, thank you for taking the time to write a such a lovely review. I'm delighted you were so happy with the team and the PODS service.

We wish you all the best in your new home!

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Took some stress out of moving!

Moving house was really stressful and didn’t go to plan hence I needed storage but putting my stuff in storage with pods was really easy. The guys packed up and then unpacked efficiently and were really friendly. They really tried to be as helpful as possible. Would use them again but hopefully will never need to!

June 15, 2021
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Reply from BEST Removals & Storage

Hi Kate, thank you for taking the time to write a review. I'm delighted you were so happy with the service and the team.

All the best in your new home!

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Excellent service from Pods

Excellent service from Pods. From initial enquiry, through to loading service - everything has been spot on and communication has been great. Pods couldn’t do enough for us and have removed a lot of the stress out of what has been a difficult time for us. Just hope the unload goes just as well, which I’m sure it will.

June 14, 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Victoria, thank you for taking the time to write a review. I'm delighted you have been so happy with the service you have received from the team so far. We will see when you are ready to have everything delivered back.

All the best,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Pods are really great

Pods are really great! they make the whole stressful process of moving house so much easier. They arrange a time for the pod to be dropped off and then they collect it when you arrange with them for it to go. It can also go to storage which is a brilliant option if you are not moving straight into your new home. They are really easy to get hold of on the phone and deal with any questions or issues in a really professional manner. I can't fault them, I'd use them again but I'm not planning on moving, so in that case I recommend them to everyone else who is moving!

June 10, 2021
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Reply from BEST Removals & Storage

Hi Elaine, thank you for taking the time to write such a detailed and lovely review. I'm delighted you were so happy with the service the team provided.

All the best in your new home!

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Great company that take the stress and…

Great company that take the stress and strain out of moving as well as looking after my storage for almost 3 years. Great staff throughout from the phone lines to the removal guys. I would highly recommend. Thank you Pods team

June 4, 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Sandra, thank you for the kind review. We were delighted to look after your belongings for so long.

All the best,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

I came across PODs via a leaflet…

I came across PODs via a leaflet through the door during my conveyancing. This way of house moving was unfamiliar to me, I was only aware of the traditional method of hiring removal men to arrive on the day of moving.
PODs offers flexibility. I asked for the Pod to arrive 3 days before move date to allow me to start packing up my belongings and store in the pod. This made moving day less stressful in terms of moving my belongings. The Pod is picked up on moving day and transported to the new address. Although my belongings were not insured whilst they remained in the pod (separate insurance needs to be sought, unless your current home insurance covers it. Mine didn’t. PODS were more than helpful in directing me to another insurer who did) the POD and it’s contents are however insured by PODs during transportation on moving day.
The beauty of Pods is that the hire is for at least 4 weeks, so your are not in a rush to remove all your belongings once moved. I was able to decorate a couple of rooms in my new home and then move the furniture into those rooms.
The only downside to the pod is, I was told it was big enough for a 3 bedroom house with shed house move. It wasn’t and I had to organise a van hire. That said, I would definitely recommend PODS it’s a much cheaper alternative to the traditional style of house moving.

May 25, 2021
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Reply from BEST Removals & Storage

Hi Neesha, thank you for taking the time to write such a detailed review, it really is appreciated. I'm delighted we were able to help make your move less stressful and give you time to move into your new home gradually.

All the best and kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

From making that first call to PODS the…

From making that first call to PODS the service has been excellent. From receptionist to the guys that moved and dismantled the furniture and put it all back together again.( excellent) thank you all!

May 17, 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Madge, thank you for leaving a review about the service we provided. I'm delighted you were so happy with everything.

All the best in your new home.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

A life saver .... we loved our Pod

A life saver, we were renovating our house and needed to store are things. From the moment I rang the office I new I was dealing with professionals. Helen was amazing for organising the swift delivery.
, next day , and as for the delivery driver, he manoeuvred the pod with laser precision in to position!
Having the pod on the drive meant we could access our things as we needed which we did frequently.
Billing simply and as we wanted to slow moving are things back we kept on delaying pick up , we loved the pod!

May 15, 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Thank you for the kind review, it really is appreciated.

Kind regards, PODS

Rated 5 out of 5 stars

Would definitely recommend pods…100%

Would definitely recommend pods brilliant service from start to finish very professional and all staff really helpful and polite, we stored all our furniture for nearly six months and everything that has now been unpacked is in excellent condition.

May 6, 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Derek, thank you for the glowing review, it really is appreciated! I'm delighted you were so happy with the service and the team.

All the best

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Items from storage delivered perfectly and stress free

Our items have been in storage for 5 months and we finally got our new home and arranged for it to be delivered. We were given an option of a couple of dates all convenient and quick, the pod arrived on time and was unloaded efficiently and the lad friendly. Everything was in the same condition as when it was loaded and the whole process has been stress free. Would highly recommend.

April 30, 2021
Unprompted review
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Joanne, thank you for taking the time to write a review. I'm delighted you were so happy with the service the team provided and that you would "highly recommend" PODS.

All the best in your new home.

Kind regards,

Scott Cassidy
Managing Director

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