BEST Removals & Storage Reviews 

446
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, polite, and exceptionally helpful, working hard and efficiently. They noted the team's careful handling of belongings and that nothing was too much trouble, making stressful moves smooth and easy. The excellent service is frequently commended for its punctuality and organizational skills. Reviewers found the pricing very competitive and fair, leading to a highly recommended experience. People appreciated the overall smooth process, from quotation to delivery, and the peace of mind provided by the team's reliability and communication.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, with many highly recommending the company for its excellent and... See more

Price

Customers consistently note positive experiences with price, often highlighting that the quotes received were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used them before so that says everything! From the moment I rang and spoke to Diane, her customer service is outstanding, handled all my queries and talked me through the process. We used best... See more

Company replied

Rated 5 out of 5 stars

First time I’ve ever moved and was quite nervous after hearing a lot of horror stories about things getting damaged. Best removals turned up at the arranged time, 2 very helpful men soon had the van l... See more

Company replied

Rated 5 out of 5 stars

Best removals moving team were absolutely incredible! The team worked so hard to take down the furniture, empty my 4 bedroom house and move it all into my new home, putting everything in it's place... See more

Company replied

Rated 5 out of 5 stars

Easy quotations, quick query responses and rapid moving men when it came to actually moving my things from one house to another. They were prompt and delivered as promised. Would definitely use them a... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Moving Supply Store
  4. Self-Storage Facility
  5. Storage Facility

Written by the company

BEST Removals & Storage is a leading removal company in Manchester, specialising in both large and small house removals and secure storage in Manchester and Stockport and beyond. We provide local removals, long-distance removals and professional packing services tailored to your move. If you’re searching for reliable house removals in Manchester or flexible storage in Manchester, our experienced and friendly team is here to help. From local removals and long-distance moves to full packing, fragile packing and secure short and long term storage, we tailor every move to suit your needs. We’re known for being reliable, easy to deal with and committed to making your move as smooth and stress-free as possible. With over 600 five-star reviews across various platforms, we’re proud to deliver stress-free removals and outstanding customer service every time. BEST Removals & Storage was formerly a PODS franchise before becoming independent.


Contact info

5.0

Excellent

TrustScore 5 out of 5

446 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(446)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We used pods recently for our house…

We used pods recently for our house move. Highly reccomended, and have reccomended also to family/friends. Made the process very easy and less stressful. The price is miles better than movers, and the staff are very accommodating and helpful with collection/drop off times.
Would definitely use pods again, if I ever move again :) thanks.

April 23, 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Daniel, thank you for the review. I'm delighted we were able to make your house move easier and less stressful and that you'd be more than happy to recommend us.

All the best in your new home.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

The same two movers came to take my…

The same two movers came to take my goods into storage and bring it back again.
They were very friendly and efficient. All my stuff was in good condition, no sign of damp or damage. Thankyou for looking after me. Would happily recommend to other potential customers.

April 18, 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Morning Ann, thank you for taking the time to write a review, it really is appreciated. I'm so pleased you were happy with the service provided and that you would be happy to recommend PODS.

Kind Regards,

Scott Cassidy
Managing Director

P.S. You will never get any damp issues storing in our facility 🙂

Rated 5 out of 5 stars

Took the rush out of moving day…

Took the rush out of moving day and allowed flexibility incase anything went wrong with the exchanging of keys. Hassel free and good customer care. Would recommend to anyone planning a house move.

April 15, 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Frank, thank you for the great review. I'm delighted you were happy with the service the team provided.

All the best in your new home.

Kind Regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Fab service from The PODS Team

Fab service from The PODS Team, would highly recommend this company for both leading up to moving house and transitioning at your leisure into a new one. Took away the stress of doing it all in a day. Thank you for the prompt, efficient and professional service.

April 7, 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Tracy, thank you for taking the time to leave us a review, its much appreciated. I'm delighted you were so happy with the service the team provided.

We wish you all the best in your new home!

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Highly Recommended

I cannot recommend PODS highly enough. Their service took a lot of the stress out of moving and having the ability to have them store the pod between pickup and delivery was a huge benefit.

The flexibility they offer is brilliant and every member of the team we dealt with was friendly, professional and helpful.

April 5, 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Chris, thank you for the glowing review. I'm delighted you were so happy with the service the team provided.

Kind regards

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

All the storage arrangements were met…

All the storage arrangements were met by your office and the staff were excellent

March 30, 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

H Marilyn, thank you for taking the time to leave a review. I'm delighted you were happy with the service the team provided.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Diane and Helen who helped with the booking were both really helpful and clear on the process. We had a move into storage for 3 weeks before unpacking the new house also. All the guys were professional and careful, good with communication, and did a great job with rebuilding bunks and wardrobes. Highly recommend.

March 28, 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Hannah, thank you so much for taking the time to leave such a glowing review. I'm delighted you were so happy with the service the team provided.

All the best in your new home.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

What a fantastic service

What a fantastic service. The whole principle is amazing. Arrived on time and the lads were polite and certainly professional in what they did. Reviewed the job and and told us exactly what would happen. They laid carpet protector throughout before starting. Needed 2 containers as organised and before we knew it the first one was expertly packed. They told us how long it would take them to return and they were back as advised. Loaded up and away in no time. Would certainly recommend them.

March 27, 2021
Unprompted review
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Brian, thank you for taking the time to leave a such a detailed review, it really is appreciated.

I'm delighted you were so happy with the service the team provided so far and that you would be happy to recommend PODS.

We will see you when you are ready to have everything returned out of storage.

All the best,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Staff very helpful and went over the…

Staff very helpful and went over the top to help with my whole move. Very polite and always answered the phone on time and questions. Highly recommend.

March 25, 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Ricky,

Thank you for the review and also for the box of chocolates, the girls really appreciated them 🙂

All the best,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, ultimate professionals and done so quickly we were taken a back at their efficiency!!
Would use again in a heartbeat

March 7, 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Sam & Sarah, thank you for the lovely review!

I'm thrilled you were so happy with the service you received from the team and I'll be sure to pass on your comments.

All the best.

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Very easy convenient way to move house…

Very easy convenient way to move house without the rush of packing on the completion date.
Helpful staff
Rental at a reasonable price.

February 24, 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Garry, thank you for the kind review. We wish you all the best in your new home.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Finding the right facility for storing …

Finding the right facility for storing our belongings was a big decision . Nothing ticked all the boxes until I came across PODS.
From my first telephone call to the drop off at my new home the service was seamless, efficient and professional.
Would I use them again, yes 100%
Highly recommend

February 19, 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Thank you for the kind review Andrew, it really is appreciated!

All the best in your new home.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Fantastic service and product

Fantastic service and product.

I could not have moved without your help.

It’s becoming increasingly difficult to find good customer service.

These guys have renewed my faith.
A good product at a fair price.

Thankyou again.

February 18, 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi David, I'm delighted we could help and you were so happy with the level of customer service we provided.

All the best in your new home.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

A very professional and friendly…

A very professional and friendly service
Will definitely use again for my next move 👍
Can highly recommend

February 16, 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Thank you for the review, Leonie! We'll see you on your next move 🙂

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Great service and communication…

Great service and communication throughout the move.

February 15, 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Terry, thank you for the review, its much appreciated!

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Great service & solution

Great service. Perfect solution for us, less panic on moving day.

February 13, 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Thank you for the review Alex. I'm glad we made your move less stressful.

All the best in your new home.

Kind regards

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Does exactly what it says on the tin

Does exactly what it says on the tin. Can't get in narrow or shallow driveways but will fit most roads and not averse to partial parking on pavement. Happy chappy drivers. Didn't come with cones or lighting if you are thinking of overnight parking.
We put the bulky heavy furniture in storage having sold our house and moved to temporary accommodation whilst new house purchase completed. Of course took longer than expected so overran the 4 week rental twice. No problem, money taken from credit card automatically and when finally delivered only took rental for the two weeks overstay. Unless you intend keeping the pod on a highway for an extended period I wouldn't bother pestering the Local Authority for permission. Bear in mind they don't deliver/pick up on Saturday/Sunday but it takes a lot less time to unload and can deliver in morning and pick up in afternoon.

February 8, 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Mike, thank you for taking the time to write such a great and detailed review.

We always aim to try and build a solution around the customers needs! Whether thats delivering to a customers driveway, the roadside (permits permitting) or even loading and unloading for the customer. I'm glad the same delivery and collection service worked well for you.

All the best in your new home.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Fab choice

Booked at short notice and nothing was too much trouble. Would definitely use again - not that I ever want to move again! Have to say the delivery driver was amazing and so so helpful.

February 6, 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Valarie, thank you for writing a review and I'm delighted we could help with your house move.

I will pass on your comments to the driver, Jordan.

All the best in your new home.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Great service

Great service, kind and thoughtfull staff, highly recommend. Have now used PODS for 2 house moves and will most likely use them again in the future.

February 5, 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Karima, thank you for taking the time to write such a lovely review.

I'm delighted we have been able to help you with your last two house moves and we'll happily assist in the future.

All the best in your new home!

Kind regards,

Scott Cassidy
Managing Director

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look