Best Use Auto Parts LLC Reviews 

337
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being knowledgeable, helpful, and providing excellent communication throughout the process. Many consumers found products to be in good condition and as advertised, with efficient delivery ensuring timely arrival. The overall service and customer support are consistently highlighted as excellent, leading to high satisfaction and repeat business. However, some customers noted receiving products with significant damage or defects, such as blown engines, cracked oil pans, or broken plastic parts. A few other people also felt customer service was unhelpful when issues arose, with reports of refusal to assist, blaming the customer, or failing to provide promised information. Some also experienced discrepancies with product mileage or condition compared to what was advertised.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Staff

Reviewers highlight positive aspects of staff, with many customers praising specific employees for their... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast shipping times, with... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First engine they sent arrived quickly even though it was around Christmas time, but our mechanic refused it because it was dirty. They promptly sent another one which he installed. It has been runni... See more

Rated 4 out of 5 stars

I haven’t installed the unit yet but it was delivered to my house with no extra cost. Showed up on a pallet and appears to be in good condition. Has the detent cable and all the electrical connections... See more

Rated 4 out of 5 stars

The motor I purchased from these guys is as they said it was and very good condition and is well worth the money. Also Sofia kept me informed of everything all the way through and was very helpful tha... See more

Company replied

Rated 5 out of 5 stars

Excellent Service!! STEVE was very Knowledgeable, Patient, Kind & Helpful, When we decided to purchase an Engine!…. Good Quality & for a Good Price!! He Always Followed Up & Our Family is Very Bless... See more


Company details

  1. Used Auto Parts Store
  2. Auto Accessories Wholesaler
  3. Auto Market
  4. Auto Parts Store

Written by the company

Being Nationwide Dealers for Automobile Industry Over 11 years We, as a Business have Successfully delivered high-end Quality Products at Affordable Prices With unlimited inventory to choose from. Over twenty five thousand+ Happy Customers. The team at Best Use Auto Parts knows that every product counts, to make the entire shopping experience rewarding and fun as possible with Big Discounts and ongoing Offers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

337 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(337)

128 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ellie was awesome

Ellie was awesome. She helped me through the whole process. Worked we with me and my credit. It was an easy process and I love my car.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

This company really works with you

This company really works with you, it gives you the option to put money down if need and helps you come up with a plan for those costly repairs , im greatful to sophia who helped maintain communication through this ordeal of getting a transmission for our car. Thank you!

March 5, 2026
Unprompted review
Rated 4 out of 5 stars

The motor I purchased from these guys…

The motor I purchased from these guys is as they said it was and very good condition and is well worth the money. Also Sofia kept me informed of everything all the way through and was very helpful thank you very much appreciate you guys as help

March 5, 2026
Unprompted review
Best Use Auto Parts LLC logo

Reply from Best Use Auto Parts LLC

Thank you for your kind feedback. We’re glad to hear that the engine met your expectations and that you were satisfied with its condition and value.

It’s also great to know that Sofia was able to assist you and keep you updated throughout the process. We’ll be sure to pass along your appreciation to her.

We truly appreciate your support and thank you for choosing Best Use Auto Parts LLC.

Rated 1 out of 5 stars

LIARS AND DISHONEST

LIARS, AND THEY TAKE YOU MONEY FOR FAULTY TRANSMISSION.

DON'T BUY FROM THEN!!!!!
IF YOU DO ASK THEN TO ACCEPT PAYPAL.

February 27, 2026
Unprompted review
Best Use Auto Parts LLC logo

Reply from Best Use Auto Parts LLC

We’re sorry to hear about the concerns you’ve raised and understand how frustrating this situation can be. Please be assured that our warranty team is currently reviewing your case and working on the matter.

They are carefully going through the details and will be in touch with you shortly to help move toward a resolution. Our goal is to address the issue as quickly and fairly as possible.

We appreciate your patience while our team completes the review and works to get this resolved.

Rated 5 out of 5 stars

I was personally extremely impressed by SOFIA and her high level professionalism .This company has to be proud and blessed to have her as part of their team

I was personally extremely impressed by their service and customer service.
I have to say a lady by the name of SOFIA helped throughout the process.
Her service is first class and if this company is to stay in business it is people like SOFIA that will make this happen.
Thank you Sofia for excellently representing your company your courtesy and high professionalism was well appreciated and l will definitely be buying parts from there some more

February 28, 2026
Unprompted review
Rated 1 out of 5 stars

They say they test their engines but …

They say they test their engines but I would not trust them. The engine I purchased was advertised as a good engine with less than 60k miles. I had it installed. It had a fairly loud tick in the valve train. It also had a cracked oil pan that had been covered in RTV so it was hardly noticeable. Long story short 3 months later (only 200 miles) the engine threw a connecting rod due to main bearing failure. They don't want to speak with my mechanic and they won't offer me any help because it has been 3 months..... STAY AWAY!!!!!

Response to follow-up. They never offered me a discount. I would never buy from them again anyway. Dishonest business in my opinion.

February 28, 2026
Unprompted review
Best Use Auto Parts LLC logo

Reply from Best Use Auto Parts LLC

We’re sorry to hear about your dissatisfaction and regret that the situation led to this review.

As explained during the call, the issue was reported after the warranty period had already expired, including the coverage provided by our warehouse. Because of this, we were unable to proceed with the claim under the warranty terms.

Even though the warranty had expired, we still reached out by email and offered a substantial discount on a replacement unit as a goodwill effort to assist you.

We always try our best to support our customers and remain available should you wish to discuss the matter further with our team.

Rated 5 out of 5 stars

This was my 1st time using this company…

This was my 1st time using this company and I can honestly say it was fairly smooth. Sofia Bloom kept me informed on my tracking details every step of the way. She even reached out after I received my package to check and see if anything was broken or out of order. Overall, not a bad experience at all for me. Thanks again, Sofia Bloom!

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

We are still in the process of putting…

We are still in the process of putting the transmission in but so far the experience has been good all around Sofia bloom has been in constant contact so i like that if this transmission is good I will definitely recommend so to be continued...........

February 26, 2026
Unprompted review
Rated 4 out of 5 stars

Sofia is great, and helpful!

Sofia, was great and kept me updated!

February 26, 2026
Unprompted review
Best Use Auto Parts LLC logo

Reply from Best Use Auto Parts LLC

Thank you for taking the time to share your feedback. We’re very happy to hear that the motor met your expectations and that you found it to be in great condition and worth the investment.

We’re also glad to know that Sofia was able to keep you informed throughout the process and provide helpful support. We’ll be sure to share your kind words with her and the team.

We truly appreciate your business and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Suzanne was very helpful getting…

Suzanne was very helpful getting information for me and ensuring I got the correct ABS brake module. She kept me well informed of the progress of my order and ensured it reached me in a timely manner. It actually arrived early. She was very professional and helpful.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered my 2.o ltr 4 cylinder first…

I ordered my 2.o ltr 4 cylinder first of February.
Immediately Sofia was set as my customer support representative.
I received up to date notices on my engine progress.
Sofia sent me pictures of the engine on a pallet once the field crew had recovered it.
Sofia kept me up to date with shipping tracking information.
Sofia let me know the date of expected arrival and I was glad to hear it.
I was able to notify the shop manager in a timely manner.
Thank you Sofia.
V/R,
Richard Gordon

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

It was Great doin business with them

I recently bought a car part from them, and my experience was excellent. Sofia (there representative) kept me updated at every single step until the part arrived, which gave me a lot of peace of mind. She was very kind, quick to respond, and extremely helpful throughout the entire process. I truly appreciate her professionalism and outstanding customer service. Highly recommended!

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Suzzane had great communication!

Her customer service was outstanding—friendly, efficient, and genuinely helpful. She made what could have been a stressful situation quick and easy. It’s clear she truly cares about helping customers get back on the road without any hassle.

Highly recommend working with Suzzane for any auto parts needs!

February 17, 2026
Unprompted review
Rated 1 out of 5 stars

After spending so much time replacing…

After spending so much time replacing my motor with this company’s used motor I find out it is blown up and I spent another 180$ for a mechanic to tell me this. Would not recommend doing business with them at all

February 12, 2026
Unprompted review
Best Use Auto Parts LLC logo

Reply from Best Use Auto Parts LLC

We’re sorry to hear about your experience and would like the opportunity to look into this further. At this time, we’re unable to locate your order based on the information provided in the review.

Please share your order number, or reach out to us directly at support@bestuseautoparts.com or call 833-388-2378. Our team will review the details and work with you to rectify and resolve the issue as quickly as possible.

We take concerns like this seriously and are committed to assisting our customers.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look