Best Use Auto Parts LLC Reviews 

It was an overall great experience. Sofia always kept me updated in a timely fashion even when the snow storm came and the shipment got pushed back. She made sure I knew what was happening and what to expect. So ten out of ten experience.

Easy and fast. Sofia kept us up to date on all aspects of our transaction. If I ever need another motor will definitely use them again.

So far, it has been a fantastic experience. Sofia Bloom captain in touch with me through the delay due to snow and ice. I have not installed it yet, but I don’t foresee that being a problem. Would definitely recommend using them.

The engine came in a week and Sofia helped with keeping up with the order being delivered

Quick answers and service very knowledgeable and Sofia was very helpful with questions I had and keeping me updated on tracking and the status of everything

My experience with BEST USED AUTO PARTS was so GREAT because from start to finish the personnel were very professional, courteous, respectful, knowledgeable, and helpful. The company's name fits the company's employees' character, though it's named BUAP because of the quality of their parts is what I believe; I can't speak on the quality of my engine just yet because it just delivered, but I CERTAINLY WILL. HOWEVER, I feel confident that unless it was damaged during transport that it will be GREAT as well as Suzzane and Frank. Along with it being named because of the parts they sell they are the BEST PEOPLE!! the company should be named BEST AUTO PARTS AND PEOLPLE! Frank called me to follow up on my process, and to be sure that I was being supported along the way. Suzzane followed up with me every day to make sure that I didn't have any questions and if so, she was MORE the willing to make sure that all of my needs were meet. Suzzane tracked my shipment until it was delivered as scheduled. It was ABSOLUTELY A GREAT HELP to me as my job can get demanding sometimes, and I couldn't keep track of it like I would have liked. Suzzane was the one that knew the engine that I purchased from was delivered, she called to inform me. They treat you like family, and they have me as a customer/business family member for LIFE!

The updates were very precise. The customer service was exceptional.

From ordering to customer service everything was great. Sofia was there to answer any shipping questions quickly and professionally. We are happy with our experience so far. Our motor was delivered to our shop yesterday so hopefully installation goes just as well!

Ordered a motor for my 2001 Audi a4, upon receiving the motor I noticed almost every single piece of plastic/rubber was broken or cracked. It looked like they hacked the motor out with a saw, threw it on the ground(the oil filter was also smashed) and putting it on a pallet was just an afterthought. I paid for the most premium lowest mile option with full history which I never received. So I called the company and was told “the mechanics probably didn’t want me to use those parts” and for the history, they seemed confused on that part and offered to “send a picture of the odometer of the vehicle the motor was pulled from” with no proof it’s the actual car it came from. Would not do business again.

Update: yes of course I would expect to replace such parts, but you would think some kind of care would be taken in removing the motor after paying a premium price for a lower mileage option, assuming it’s in better condition overall. As previously stated I received absolutely no documentation. Nothing in my email and nothing with the motor itself, that was the main reason I even reached out to your customer service reps who should absolutely be retrained. I’m still waiting on this “picture of the odometer” that your rep promised me. This is absolutely ridiculous and I would just like the history of the motor I purchased and was promised.

Sofia was helpful and notified me every step of the way where my product was and any changes!!

Your team was very professional and full of information. John and Sofia are very good at what they do. You plan on keeping them. Probably should give them a raise too. Thankyou!

I was going through a lot of trouble trying to find a new motor for my car. I found this place by accident and I’m glad it happened that way. Started receiving help in chat and immediately was interested in a motor they had for my car. Motor had low miles and got a discount as well from the special they had running at the time. I got the motor very fast and I had excellent customer service from Suzzane and Sofia every step of the way. I had help and updates from the second I hit buy all the way to the motor arrived at my mechanics shop! Looking forward to getting to drive my car again! Thanks to everybody at Best Use Auto Parts.

The communication has been a pleasant surprise, it's hard to get status updates from anywhere nowadays. Thank you for keeping me in the loop. Excellent customer service.

Great service, Sofia was helpful and quick to respond.

I got a call this morning from them told him I already got a transmission and didn’t need their services. After I hung up he called back 22 times harassing me over not needing a transmission. We are dealing with a death in the family and I told him that but he just kept calling. This is a rotten way to run a business,And I will never do Business with them again. Neither should anyone else!

Suzanne really helped ease anticipation through this delivery process. She was able to make The whole experience feel slick and easy. It came a lot quicker than expected. Thank you thank you thank you

Definitely a 5 start review, really helpful employee and fast delivery. I want to say also thank you to all the employees that helped me. Especially Suzzane🙏🏼

The assistant Ms. Sofa and staff are great. Kept me informed about status on delivery. Service is great. AAA+++

Excellent customer service, especially the service provided by Sofia.

Best used sold me a bad transmission. Tom Pace promised me he was going to pay for the mechanic shop to remove the bad trannny. In a NUT shell my automobile has been sitting at Cobb automotive for past 5 months.

He does not keep his word and this has placed me in the worst financial nightmare. I had to pay 2200 to the repair shop to install a bad transmission.

I have text messages from Tom Pace stating that his word is bond and he would not leave me high and dry. Well See for yourself and call Cobb Automotive In Oxford Alabama at 256 835 7505 and ask them how long a 2014 Infinity QX60 have been there.

Their next step is to place a lien on my SUV. All of this thanks to me Trusting Best Use Auto Parts and Tom Pace.

February 4th Response.

Best used auto parts response is false. I have voice recordings..emails..text messages from Tom Pace stating that their company would accept financial responsibility for the mechanic shop fee to remove transmission.

Again Call Cobb Automotive in oxford alabama.. They are a reputable shop that has been operating for decades..and the best excuse this company can come up with is they Did Not properly install it.

Beware of BEST USED. There are reputable companies online that sales used transmissions outside of this company. Please do your research.