Ordered glasses, well made frames. Lens totally useless, do not work as advertised. Paid advertised price and today had another charge of £29.95 which I have not auyhorised authorised. Disgraceful ac... See more
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Review summary
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Based on these reviews
The order and tracking had minor delays. Glasses arrived and are well made and ok looking. When on they did not work as advertised, not on phone, computer, and across the room. Made no sense bu... See more
Company replied
RIP OFF- Glasses were not right- Besyner sent me a mailing label to return them- my package was returned as they were "refused by addressee" as per USPS label .....then was told I would get a refun... See more
Company replied
I ordered 1 pair of glasses which duly arrived and were completely useless I was unable to focus either at distance or close up. I put this down to a bad choice on my part.However what is more concern... See more
Company replied
2.3
Poor
150 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Tried to cancel as soon as I bought the…
Tried to cancel as soon as I bought the knife sharpener, which is a piece of junk. Now they have charged my CC for a bogus membership, which I have emailed twice, not to proceed with, and have not heard back from these guys. Next step, contact CC company.
February 20, 2026
Unprompted review
Reply from Besyner
Hi Antoine,
Your concerns have been noted.
Order cancellations and membership enrollments are processed according to the terms presented during checkout. If a membership was activated, it would have been disclosed prior to completing the purchase.
Your case will be reviewed, including your cancellation request and email correspondence. A member of our team will reach out to you directly to address the charges and provide further assistance.
Regards,
Customer Support
Besyner
Great
Our experience was made especially great due to Angeline. We were billed for 2 monthly fees we didn't want. She removed them from our account and told us when that would be done. The credit amount will be taken off from our next credit card payment.
She was so pleasant to work with and I felt we pretty much became online friends! She deserves a raise, lol!!
February 19, 2026
Unprompted review
Reply from Besyner
Hi Max,
Thank you for sharing your experience.
We’re pleased to hear that Angeline was able to resolve the billing concern promptly and clearly explain the credit process. Ensuring charges are corrected and properly reflected on the next statement is important, and we’re glad that was handled efficiently.
We’ll make sure your feedback is shared with her and the team. Recognition for strong service always matters, and we appreciate you taking the time to acknowledge her support.
Regards,
Customer Support
Besyner
Very unhappy
I wanted to order a single pair of multifocal glasses, for au$29.99. By the time I could extract myself from the payment process I was down over au$100. And I thought I was smart enough to spot a scam!!!
Although I cancelled the order immediately and before money was taken from my account and I was told the order was cancelled, they still took my money.
February 20, 2026
Unprompted review
Reply from Besyner
Hi Paul,
Thank you for your feedback.
Our pricing and any optional add-ons are clearly displayed during the checkout process before payment is finalized. There is no hidden billing, and customers have the opportunity to review their order summary prior to completing the transaction.
That said, we take concerns about unexpected charges seriously. Your case will be reviewed in detail, and a member of our team will reach out to you shortly to go over the breakdown of the charges and offer appropriate assistance.
Regards,
Customer Support
Besyner
They keep telling me my package is on…
They keep telling me my package is on the way. It's been three weeks and I still haven't received the item I ordered. Their own tracking device says the shipment is ready, but never been shipped! I think there are scam outfit!!!
February 6, 2026
Unprompted review
Reply from Besyner
Hi Bill,
Thank you for bringing this to our attention.
Your order is not being ignored, and we take claims like this seriously. Tracking statuses can sometimes reflect “shipment ready” while the carrier is still awaiting physical movement or scanning, which can cause delays in visible updates. This does not mean the order was not processed.
We are escalating your case for a manual review. A member of our team will reach out to you shortly to provide specific details on your shipment and offer further assistance to resolve this matter.
Regards,
Customer Support
Besyner
You used my credit card without my…
You used my credit card without my consent
February 12, 2026
Unprompted review
Reply from Besyner
Hi Jerry,
Thank you for bringing this to our attention. We take matters involving payment authorization very seriously.
Our team will review this immediately, and a member of our support team will be reaching out to you shortly to gather any additional details and ensure this is resolved as quickly as possible.
We appreciate your patience while we look into this.
Regards,
Customer Support
Besyner
Thinly disguised Scam
Advertises a pair of readers but in fact is more like a multilevel marketing scam. You order the glasses and when you check out you get inundated with "offers" - anything to get you to spend more money.
Besyner claims that the over-the-top marketing is legit but it sure is annoying at best and misleading at worst. Buy 2 pairs, buy three pairs, and on and on and on. After you checkout you discover that they have charged you for a $29.99/month VIP "Membership". Besyner claims that the buyer has to clearly select the membership, but that sure wasn't my experience.
AVOID
February 10, 2026
Unprompted review
Reply from Besyner
Hi George,
Thank you for your feedback.
We take concerns like this very seriously. Our offers and optional VIP membership are clearly presented during checkout, and enrollment requires an active selection by the customer. We do not add memberships without consent. That said, we understand how additional offers during checkout can feel overwhelming, and we are continuously working to make the experience clearer and more streamlined.
If you were enrolled in the VIP Membership and did not intend to be, we want to resolve this promptly. Please contact our support team with the subject line ATTN: Trustpilot Review, and include the name and email address used for your order so we can review your account, clarify the charges, and ensure everything is handled appropriately.
We appreciate the opportunity to address your concerns directly and assist you further.
Regards,
Customer Support
Besyner
No clear and easy return instruction…
No clear and easy return instruction like walmart , Amazon , Paypal , Home depot, CVS , Lowe's ...I can go on .
I bought a Knife sharpener advertised made Japan but actually made in , you guess it : CHINA .
The so call" Knife sharpener " is a child toy at best .
The funny thing is I just received a reply from Besyner says in part "
" Please provide the requested details at your earliest convenience. Once we have received and reviewed them, we will reach out via phone or email " But THEY DON'T PROVIDE ME ANY BLIB BLIB DETAILS AND WHY DON'T THEY REACH OUT TO ME BY PHONE OR EMAIL NOW EVEN I PHONED AND EMAILED THEM MANY TIMES . STAY AWAY FOLKS , IT A F...G SCAM
February 9, 2026
Unprompted review
Reply from Besyner
Hi lan,
Thank you for your feedback.
Our return process differs from large retailers and returns are handled on a case-by-case basis. To proceed, we require specific details related to your order so we can review the request appropriately.
Regarding the knife sharpener, the product is designed to Japanese specifications; however, manufacturing may take place in different locations. This information is consistent with our product disclosures.
Please provide the requested details at your earliest convenience. Once we have received and reviewed them, we will reach out via phone or email with the next steps.
Regards,
Customer Support
Besyner
I ordered a knife sharpener
I ordered a knife sharpener. It arrived. It was not working. I presented a video to them. They sent another. The second one works. The instructions sheet could be a bit more detailed.
February 5, 2026
Unprompted review
Reply from Besyner
Hi Michael,
Thank you for sharing your experience.
We’re glad to hear the replacement sharpener is working properly and appreciate you providing the video, which helped us resolve the issue quickly. Your feedback regarding the instruction sheet is noted, and we will share it with our product team as we work to improve clarity and detail.
If you have any additional questions or need assistance, please feel free to reach out.
Regards,
Customer Support
Besyner
So far so good
So far so good. It came a little late but was not upset. I hope to finish this week sharpening everything.
February 9, 2026
Unprompted review
Reply from Besyner
Hi Bryan,
Thank you for the update.
We’re glad to hear everything is going well so far, and we appreciate your patience with the delivery timing. We hope the sharpener performs well as you finish sharpening your items this week.
If you have any questions or need assistance, please don’t hesitate to reach out.
Regards,
Customer Support
Besyner
Placed order for glasses
Placed order for glasses. Never got them. Not able to track shipment. No response from vendor. No answer to my emails.
February 2, 2026
Unprompted review
Reply from Besyner
Hello,
Thank you for contacting us regarding your order.
We have received your message about the glasses order, including the issues with shipment tracking and communication. At this time, we are reviewing the matter.
Please provide your order number and any relevant purchase details. We will reach out to you once we have the order details.
Regards,
Customer Support
Besyner
They offer a 30 day return and will not…
They offer a 30 day return and will not have a real person contact me. If I open a new request then the AI support bot starts all over again and says it will have a live person contact me back and nobody ever does.
February 3, 2026
Unprompted review
Reply from Besyner
Hi James,
Our 30-day return policy remains in effect and is processed through our support ticket system. Initial messages may be handled by automated intake to gather required details, after which a live agent reviews the request.
Opening multiple requests can restart the intake process and delay agent assignment. To ensure proper handling, please continue communication within a single ticket. A customer service representative will contact you by phone to resolve this issue and provide next steps.
Regards,
Customer Support
Besyner
Charged to much
They also somehow charged me more than I ordered…but I did call and ended up cañcelling the order the gentleman on phone was very nice and professional and try to explain what it happened but they should not be able to add to your account without your approval so beware if it sounds too good to be true it probably is
February 2, 2026
Unprompted review
Reply from Besyner
Hi Judy,
Thank you for your feedback.
Our records confirm that the order was canceled during your phone call, and no additional charges were processed after the cancellation. Any pricing or optional offers associated with the order are clearly disclosed during checkout and require customer confirmation before being applied.
We appreciate your note regarding our phone representative and will continue to ensure our processes remain transparent and compliant.
If you have any questions about the charges shown prior to cancellation, our support team can provide a detailed breakdown upon request.
Regards,
Customer Support
Besyner
Knife sharpener
As of today I have received my 3 sharpeners, 2 for a gift and mine is working, no issues. Thank you.
January 28, 2026
Unprompted review
Reply from Besyner
Hi Francine,
Thank you for the update.
We’re glad to confirm your order was delivered successfully and that the knife sharpeners are functioning as expected. We appreciate you taking the time to share your experience.
If you need assistance in the future, our support team is available.
Regards,
Customer Support
Besyner
They charged me more than what I…
They charged me more than what I thought I was getting. I left them a message to call me back because of this matter. They haven't returned my phone call. I misplaced their phone number, so I need to find it so I can resolve this matter. What a headache.
January 25, 2026
Unprompted review
Reply from Besyner
Hi Yvonne,
We have reviewed your concern regarding the charges on your order. Pricing and any applicable add-ons are presented during checkout prior to order confirmation.
We have sent you an email to review the order details and work toward resolving this matter. Our support team is available to confirm the charges and assist further as needed.
Please respond to the email we sent so we can proceed with resolution, or contact our customer support team with your order information for assistance.
Regards,
Customer Support
Besyner
Customer Service Solved my issues.
Customer Service addressed the issues and charges. I have updated the review to reflect that
December 20, 2025
Unprompted review
Reply from Besyner
Hi James,
We have located the order associated with this review. The VIP membership referenced was disclosed during checkout, including the monthly fee and billing terms, and required customer confirmation prior to enrollment.
Our support team has already reached out directly to review the concern and work toward resolution. The membership can be canceled at any time, and refunds are processed in accordance with our published policy.
For any additional questions or verification, the customer may continue corresponding with our support team so the matter can be resolved based on the documented transaction details.
Regards,
Customer Support
Besyner
I ordered 2 pair of socks on December…
I ordered 2 pair of socks on December 12, 2025. In spite of the representation at the time of order, the socks did not come in time for Christmas. I have now been charged $30.85 for a VIP membership, which I did not request and do not want. Upon my objection, Besyner tells me that the funds have already been processed and cannot be undone. They*graciously* offered to cancel my (nonexistent) membership.
THIS IS FRAUDULENT.
January 7, 2026
Unprompted review
Reply from Besyner
Hello Karen,
We have reviewed your concern and have already sent you an email with the details to address and resolve this issue. Please check your inbox, including your spam or junk folder.
All information regarding the order, the charge, and the resolution steps are included in that email. Please reply directly to it so we can proceed accordingly.
Regards,
Customer Support
Besyner
The knife sharpner was nothing but…junk
The knife sharpener was not of very good quality. I have returned it and the company is going to send me a refund back to my account. I appreciate them doing this but it still was a long process to get to this point. Thank you.
December 8, 2025
Unprompted review
Reply from Besyner
Hello William,
We have reviewed your message and have already sent you an email with the details needed to address and resolve this matter. Please check your inbox, including your spam or junk folder.
All return and resolution instructions are outlined in that email. If you need to proceed further, please reply directly to that message so the case can be handled accordingly.
Regards,
Customer Support
Besyner
Besyner
I ordered a knife sharpener one month ago. I have communicated with the company several times and they cannot provide any real information. I believe this is a scam. It has been one month.I have not received my product and the tracking number.They provided has not been updated in weeks.
January 7, 2026
Unprompted review
Reply from Besyner
Hello Kamil,
We have reviewed your order and have sent you an email with the details and next steps to resolve this matter. Please check your inbox (and spam/junk folder) for our message.
All order information, tracking updates, and resolution options have been provided in that email. If you do not see it, you may reply directly to the email so we can proceed accordingly.
Regards,
Customer Support
Besyner
I ordered a knife sharpener from…
I ordered a knife sharpener from Besyner for $49.99. It arrived late and stopped working after 2 minutes. When I contacted them I got a run around and finally they agreed to refund my money if after returning the item they determined it to be deficient. I have returned the item but haven't had word from them since. Noe I see they have charged my account $29.99 which I was not aware of and did not approve. I just contacted them and haven't heard back yet. I just want to warn people about doing business with this company!
December 10, 2025
Unprompted review
Reply from Besyner
Hi Cedric,
Thank you for bringing this to our attention.
We take matters like this seriously and aim to ensure a clear and reliable shopping experience for our customers.
For further review and prompt resolution, please reach out to our support team at support@besyner.com
or call +1 (877) 308-4145. Our team will be able to look into the details and provide clarification.
Regards,
Customer Support
Besyner
Monthly scam
When I bought something, I was enrolled in a membership. I knew nothing about. It was on my bill only after they got my credit card information. It was listed as a VIP membership with no charge. I had no idea what it was and ignored it because there was no charge. A month later my card gets charged a $34 fee for membership. I didn’t know what it was. I never asked for it. I never checked any box for it. I had no idea it was being slipped in on the bill. Be careful it will be added whether you check a box or not. You will not be able to aquire a refund after they collect without legal action. And, if you want to cancel it, it is not a simple process because they have it set up through a different company. I recommend extreme caution doing business with this company.
December 19, 2025
Unprompted review
Reply from Besyner
Hi T J,
Thank you for sharing your experience. We can review your VIP membership and assist with cancellation or any billing questions you have.
Please contact our support team at support@besyner.com so we can help you directly and clarify any charges.
Regards,
Customer Support
Besyner
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