While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 52 reviews, most reviewers were let down by their experience overall. Customers frequently reported extremely poor customer service, describing it as unhelpful and unresponsive. Many also found the website problematic, citing issues with account management like inability to delete payment details or unexpected closures. Reviewers often felt games were unfair, with poor payouts leading to significant financial losses and concerns about pricing. However, some customers also noted positive experiences, particularly regarding withdrawals and occasional wins. A few people reported instant withdrawals and significant winnings from their deposits, expressing satisfaction.

What people talk about most

Customer service

Users describe negative interactions with customer service, with many reviewers finding the support dreadful... See more

Website

Consumers find the website to be negative, with many reviewers expressing significant dissatisfaction and... See more

Payment

Reviewers mention negative feedback about payment, with many experiencing significant difficulties... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers expressing... See more

Price

People report negative experiences with price, with many reviewers expressing dissatisfaction about losing... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Failed to honour offer after completing all tasks and want a screenshot from the past. Sorry but I don't own a deloreon so lost out on 100 bingo tickets. Also never paid out on a £5 football offer... See more

Rated 1 out of 5 stars

BEWARE !! These cowboys refuse to allow you to delete your debit card details , even when closing the account .. when you complain they quote GRDP and their own T’s and C’s and say they can keep... See more

Rated 1 out of 5 stars

Site really doesn't give anything back. Had huge losses despite changing games and bet size, the more you bet the less you win and when a bonus round finally comes, it doesn't even give you back 10 pe... See more

Rated 1 out of 5 stars

Awful bookmakers restricted me for winning a few bets. What you bet for. When you speak to them all they say Traders decision no reason why. I tried SARS request that didnt work. When they say they... See more


Company details

  1. Online Casino or Bookmaker
  2. Betting Agency
  3. Casino
  4. Gambling House
  5. Gambling Service
  6. Online Sports Betting Vendor

Information provided by various external sources

One of the world's leading online gambling companies. The most comprehensive In-Play service. Deposit Bonus for New Customers. Bet on Premier League and Champions League Football, plus ATP and WTA Tennis. Watch Live Sport. We stream over 100,000 events. Bet on Sports. Play Now on Casino, Poker, Games, Vegas and Bingo.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

703 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(703)

86 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bet365 are a set of scammers send fake…

Bet365 are a set of scammers send fake notifications to direct traffic to there app, sent me a notification saying id won 250,000 and I haven’t, and then I complained and got some bs answer, as if they hadn’t even read what I’d put

May 18, 2025
Unprompted review
Rated 1 out of 5 stars

AVIOD AT ALL COSTS!!

AVIOD AT ALL COSTS!!! TOTOAL RIP OFF MERCHANTS!!

I’ve put over £1000 with this platform tonight and absolutely nothing back!! Yes I know I’m a fool for betting and I except that and my loses when it comes to online betting. However I’ve NEVER known a site to just take without the opportunity to win some of your money back. Bet 365 will only take every penny without giving you a chance at all!! I’ve never known anything like it!!!

Enjoy my disability benefits 365, now I’m in a world of hurt. My own fault I know just believing I had a small chance, I had some kind of opportunitto to. win most of my money back!!!

I’ve played many sites, Coral, Bet Fred etc. they’ve been fair. Allowing a good win from time to time. Where 365 will totally rape you financially long hard and brutal dry!!!!!!

AVIOD SCAMMERS!!!!

April 17, 2025
Unprompted review
Rated 1 out of 5 stars

Account suspended before even created

Couldn't create account as apparently had one already (not possible), got through to chat who said the creation of account was successful but then account was suspended anyway and I can no longer create an account with them. Absolutely avoid, what a waste of time.

April 5, 2025
Unprompted review
Rated 1 out of 5 stars

Can't login

Can't login, so although I do know my password decided to change it anyway, reset login page is just blank page, tried different browser but still same issue. Tried to contact Bet365 via online chat, but that don't work either, just gets sent to "X" but not working. This website is just too crap for words. Moving to a competitor.

April 3, 2025
Unprompted review
Rated 1 out of 5 stars

Bet365- but we close your account when we want

Awful company, cancelled my account for no reason, AFTER I’d placed that days bets, without refunding the monies staked, before any of the races had begun. No replies to requests for a refund, nor any offer to refund these bets, criminal, I’ll take my case up with the betting ombudsman, and will not recommend this company to anyone. Ill also be lobbying with the relevant groups to get the advertising of such companies on live sports and media restricted or stopped, with my MP and groups in favour of the restriction of these scam artists.

March 29, 2025
Unprompted review
Rated 1 out of 5 stars

I signed up for an account

I signed up for an account, placed 2 bets and within 24 hours my account had been closed with no option to appeal. Apparently the nature of my business led to this decision?! What business? I’m totally confused. I didn’t get my free bet credits either. Awful!

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good
Bets paid swiftly
Free bets issued
Cash outs stress free

Nothing so far and for me the best betting site for ease to use

March 23, 2025
Unprompted review
Rated 1 out of 5 stars

Close your account if you're any decent

I signed up and everything was okay initially. I lost £100 roughly on horse betting, but then got lucky with one horse and catapulted to around £200 in my balance.

That's a meagre amount, I'm sure. I stayed at roughly £150-200 just from small bets on horses and football, to wake up one morning to their "Trading team" deciding to 'restrict' my betting ability. They said I could continue to access my account, and all current bets would be honoured, but this was a lie.

If I tried to access my account it would log me in and show my balance, but then immediately kick me out and claim the 'account details aren't recognised' - a tactic betting sites use to basically block you without deleting the account details.

So, basically they locked me out and have kept £150 of withdrawable cash out of access, despite their e-mails suggesting they wouldn't do exactly that.

Scummy behaviour all round, and as should be obvious, I'm barely £50 in profit, so it's hardly like I was running away with a ton of money (also, never withdrew anything, only ever added money to the account.)

Seek other apps/websites instead, because your money is literally at risk of being seized by them for no disclosed reason ~ their e-mail simply says it's being restricted and offers turned down, they don't state any reason why, so not very clear and above board.

March 17, 2025
Unprompted review
Rated 1 out of 5 stars

First time on this site

First time on this site, lost my deposit and was lucky to win on bonus money (£44) I put on withdrawal via paypal and waited for the money, but they did not withdraw it and in the chat I was told about some checks of the payments department, while the terms and conditions say that withdrawal takes 1-4 hours. But the money is still not there and most likely won't be. The chat was a robot or terrible support.

March 10, 2025
Unprompted review
Rated 1 out of 5 stars

Account closed immediately

Account closed immediately
I went to sign up - I think I held an account with bet365 maybe like 5-8 years ago and placed a few small bets, never more than a couple of quid at a time - went to sign up again and they've said "due to the nature of your business, your account is closed" - no longer welcome to bet with them. What a disgraceful service. They couldn't provide any further info either. I've done nothing wrong!!

March 2, 2025
Unprompted review
Rated 1 out of 5 stars

THIS IS A THEFT WEBSITE OF BETS

THIS IS A THEFT WEBSITE OF BETS. THEY NEVER LIKE PAYING OUT EVEN A FEW POUNDS.

I WON THEY SAID I LOST.MAN CITY FANTACY WENT IN FRONT 3.2 AGAINST B MUNICH. FANTACY. BUT THEY SAID I LOST ON MAN CITY. A DISGRACE.

February 22, 2025
Unprompted review
Rated 3 out of 5 stars

Long time customer but no rewards

Been with these for a few years good app but lousy for rewarding customers with offers for bets. Had no offers for a long time yes have free game to win spins but that is laughable. If want to keep customers try giving better offers or free bets more regular. Other betting companies have better rewards for loyal customers. How about bet365 start doing it

February 18, 2025
Unprompted review
Rated 1 out of 5 stars

I wish could rate bet365.com zero stars I…

If i could rate bet365.com zero stars I would. I literally got an email this morning saying they restricted my account till I call them with affordability checks. I was talking to the agent for over an hour first time and he kept repeating the same questions till the call miraculously disconnected. I didnt receive a call back so I called back after an hour later bearing in mind I'm place on a long hold and spoke to another agent in the Responsible Gambling team who said he wasn't able to assist and someone will call me straight back which nobody did surprise surprise. I emailed the team and Vanessa emailed back saying I should phone for a third time. What is wrong with these people do the not understand customer service. Its an absolutely rediculous company and shouldn't be allowed to operate if they are scared to take a bet.

January 31, 2025
Unprompted review
Rated 1 out of 5 stars

29/1/25 football shambles

After the 29/1/25 .and the cash out shambles .bet 365 has told that it's there terms and conditions. That if there's a fault with the app they take no responsibility. However I noticed on the Web chat .when talking to them .they said certain people were affected. And they apologise. So the question must be asked .why certain people .surely if there's an issue with the app it would have affected everyone using the app .do they mean certain people who had big cash outs were affected .it wasn't an issue for everyone and I'm sure they saved a fortune. And there only reply to me was being referred to the terms and conditions. Which does not say anything about issues with the app for certain app.i won't be using that app in the future. And certainly not happy about there service 0 rating for me .and they didn't even try to help .greedy gits

January 29, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely cheaters

Absolutely cheaters, embarrassing bet platform in the world,,
Don’t use bet365 everyone,
They cheat, I done the bet tonite, one goal left to win nearly £1.000, ten minutes left to finish game, but I couldn’t access my account and my bets to cash in,, they always do this, match finished guess what I could access it 🤮😡🤮👿 but it was too late,,
They cheat, 0 points from me

January 29, 2025
Unprompted review
Rated 1 out of 5 stars

The most embarrassing industry and…

The most embarrassing industry and customer service in living memory. The personal at this shocking company need to remember that if they were not giving out such good offers & prices it could all end tomorrow. To many Charlie large who can pick and choose how they talk to customers. Please read this & gamble elsewhere.

July 10, 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look