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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, most reviewers were let down by their experience overall. Customers frequently reported extremely poor customer service, describing it as unhelpful and unresponsive. Many also found the website problematic, citing issues with account management like inability to delete payment details or unexpected closures. Reviewers often felt games were unfair, with poor payouts leading to significant financial losses and concerns about pricing. However, some customers also noted positive experiences, particularly regarding withdrawals and occasional wins. A few people reported instant withdrawals and significant winnings from their deposits, expressing satisfaction.

What people talk about most

Customer service

Users describe negative interactions with customer service, with many reviewers finding the support dreadful... See more

Website

Consumers find the website to be negative, with many reviewers expressing significant dissatisfaction and... See more

Payment

Reviewers mention negative feedback about payment, with many experiencing significant difficulties... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers expressing... See more

Price

People report negative experiences with price, with many reviewers expressing dissatisfaction about losing... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Failed to honour offer after completing all tasks and want a screenshot from the past. Sorry but I don't own a deloreon so lost out on 100 bingo tickets. Also never paid out on a £5 football offer... See more

Rated 1 out of 5 stars

BEWARE !! These cowboys refuse to allow you to delete your debit card details , even when closing the account .. when you complain they quote GRDP and their own T’s and C’s and say they can keep... See more

Rated 1 out of 5 stars

Site really doesn't give anything back. Had huge losses despite changing games and bet size, the more you bet the less you win and when a bonus round finally comes, it doesn't even give you back 10 pe... See more

Rated 1 out of 5 stars

Awful bookmakers restricted me for winning a few bets. What you bet for. When you speak to them all they say Traders decision no reason why. I tried SARS request that didnt work. When they say they... See more


Company details

  1. Online Casino or Bookmaker
  2. Betting Agency
  3. Casino
  4. Gambling House
  5. Gambling Service
  6. Online Sports Betting Vendor

Information provided by various external sources

One of the world's leading online gambling companies. The most comprehensive In-Play service. Deposit Bonus for New Customers. Bet on Premier League and Champions League Football, plus ATP and WTA Tennis. Watch Live Sport. We stream over 100,000 events. Bet on Sports. Play Now on Casino, Poker, Games, Vegas and Bingo.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

703 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(703)

86 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My account got blocked for no reason

My account got blocked for no reason, and no explanation. Didn’t even get a chance to place any bets - literally no idea what I did, because I never got to use my account. Spoke to someone via the chat and was told the decision was final 🤷‍♂️ Take your money elsewhere.

October 1, 2024
Unprompted review
Rated 1 out of 5 stars

After being a bet 365 customer for over…

After being a bet 365 customer for over 5 years with account showing a £569 loss first 12 month period they have now capped my deposit at £250 a month in the run up to biggest jumps meeting at Cheltenham which is utterly useless without even the politeness to email me land explain. needless to say they email me constantly about other markets to bet on ( I only horse racing bet) but can’t inform you about account changes basiky I can’t recommend very poor indeed!

January 19, 2025
Unprompted review
Rated 5 out of 5 stars

My names Shaun nathan and I have been…

My names Shaun nathan and I have been with these guys for 3 years no problems withdrawing when I withdraw its in my bank in like 1 hour just to b clear if u win say a 20k win wire withdraw directly to ur bank as there’s limits wen withdrawing back to ur visa debit card nething over 5k u need to wire it to ur bank and it usualy takes 3 days I’ve Wie transferd 20k 15k 10k and it’s in my bank in 3 days and I’m in nz

January 19, 2025
Unprompted review
Rated 1 out of 5 stars

Banned & spoken to like a child.

Banned & spoken to like a child..
Bet 365 wants customers to win a few quid or lose a few quid.
Win big they ask questions & want docs.
Have a bad loss or 2 and they will treat you like a criminal…

January 16, 2024
Unprompted review
Rated 1 out of 5 stars

Joined bet365 today and aleady have…

Joined bet365 today and aleady have closed the account down. Midway threw games they log you out saying there's a connection error and then when you go back all the money you've played is gone. Seems like a scam to me and would advice everyone to stay away. I wish I had looked at the reviews before I had joined

January 8, 2025
Unprompted review
Rated 1 out of 5 stars

I withdrew money from my bet365 account…

I withdrew money from my bet365 account into a new account with a company called Pockit. Once my money was in my Pockit account Pockit froze my account then closed it. I received an email from Pockit saying they returned the money to bet 365 and now bet365 are refusing to return the money to me. Bet365 are asking the impossible as Pockit is A Scam. I’ve sent the withdrawal statements from my bet365 to Pockit showing the money going out of my account and also shown them the email I received from Pockit saying they were returning it to the sort code and account number of bet 365. Because of the document they want from me from Pockit which I can’t get, bet365 are now keeping my money. Surely that is theft!!!

January 7, 2025
Unprompted review
Rated 1 out of 5 stars

Closed account for no reason

Ever time they update the app it signs you out, I’ve changed my password and when signing back in it doesn’t recognise it, got an email from them and they have closed my account, I had money in and I know I won’t get that back, this is the second time they closed my account and no saying why they did it, they will be reported to the gambling commission, and also to the trading standards.

December 30, 2024
Unprompted review
Rated 1 out of 5 stars

Just randomly close your account when…

Just randomly close your account when they want. Completely useless, would rather set my money on fire than give it to them. Having to argue to get my unsettled antepost bets refunded.
Would rather give them zero stars. Avoid.

December 21, 2024
Unprompted review
Rated 1 out of 5 stars

Can't withdraw

Deposited £100, then placed a few bets and won £75. When I tried to withdraw the money, my account got frozen without any explanation. I contacted support multiple times, but they just gave me generic responses and kept delaying my withdrawal. After 3 weeks of waiting, I still haven't received my money. Those hidden restrictions should be transparent!

November 2, 2024
Unprompted review
Rated 1 out of 5 stars

Dreadful betting site

Dreadful betting site! Don't win for heavens sake like I did and withdrew around 80 quid twice!
Only to receive a message that due to nature of my business (whatever that is???) (was it winning a few quid by any chance?) They were stopping me receiving free games, promotions, etc, and basically they did not know when these would be available again?? So, the way I see it is, you can deposit money and lose, but win a few quid on slots is a no no in my opinion . Very sad way to treat punters in my opinion! Needless to say, I put the last of my winnings on an accumulated football bet, it did not win, I wasn't bothered about that, just wanted to leave nowt in my wallet before closing my account!
Definitely will not be back!

November 20, 2024
Unprompted review
Rated 1 out of 5 stars

GREATEST SCAMMERS OF THEM ALL.BET 365……

GREATEST SCAMMERS OF THEM ALL.BET 365……
PLEASE PLEASE PEOPLE READING THESE REVIEWS do not take the bait from a tiny tiny few reviews that are probably “fake” and obviously “plants” by someone from that fraudulent scamming bunch of thieves masquerading as a betting company.My advice to potential customers is simple….COUNT UP ALL THE REVIEWS and it will lead you to an honest and well informed decision and if you go and STILL join them then I am sorry but you deserve everything crooked and illegal that will most certainly come your way.
I read one “fake” review that mentioned they(bet365) have the best odds…WELL OF COURSE THEY HAVE THE BEST ODDS YOU FOOL….THEY NEVER PAY OUT ON THEM…but of course as an employee (or friend)of the company you would already know that. AVOID….AVOID…AVOID
Stupid people who issue these licenses for money are complicit…..At least make it LOOK like you checked these shonky companies beforehand.
Australian authorities in gambling regulations have always been known to adore the mighty dollar though and nothing has changed there.

September 20, 2024
Unprompted review
Rated 1 out of 5 stars

ooking for Advice – My Bet365 Account was Locked Due to a Mistake


Hello everyone! I hope someone here can offer advice or share any similar experiences.

Recently, I created an account on Bet365 and mistakenly deposited funds using my husband’s account instead of my own Paysafecard account. Because of this error, Bet365 immediately locked my account, as their rules don’t allow using someone else’s account for deposits. They refunded the funds to me, but the account remained locked.

After that, I opened a new account, but it was also locked since it was linked to my previous one. I reached out to customer support and explained that it was an honest mistake, but unfortunately, they weren’t willing to restore my access.

Has anyone had a similar experience and managed to regain access to their Bet365 account? Is there anything else I can try or someone specific I could contact? I’d be grateful for any advice or guidance.

Thank you in advance to everyone who shares their experiences or points me in the right direction!

November 10, 2024
Unprompted review
Rated 1 out of 5 stars

Needs shutting down this site abs…

Needs shutting down this site abs disgusting new customer spent almost £200 like an idiot got no special play or scatters nothing at all then message popped up saying I received a bonus which just vanished so went on chat to be told I had gambling problem when it was my first time playing on there and then passed to 4 different people to be told my account has been blocked so no bonus which I earned nothing and no chance to win my money back disgusting !!!! I'm so angry but just get blocked 😠 customer service is shambles never again

November 2, 2024
Unprompted review
Rated 1 out of 5 stars

for 2 hours for something that could of…

for 2 hours for something that could of been done in 2 mins and not only do they not honour your wish they give you something which you did not want and now I understand why betting companies have low stars, give us your money and we will treat you like dog crap. Other than that they are ok just somethings go around the block to many times.

October 24, 2024
Unprompted review
Rated 4 out of 5 stars

Have to admit I like dealing with…

Have to admit I like dealing with bet365.

Customer service excellent whenever I have a complaint.

Plenty of offers.

I would give it 5 if they stopped doing Slots… which are an appalling idea and should be banned!

October 23, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible terrible terrible!!

Terrible terrible terrible!!! Don't play slots on this casino.. money drainer, you'll see a "bonus" once every few hundred spins, and it'll give u ##### all. Avoid at all cost!

October 22, 2024
Unprompted review
Rated 1 out of 5 stars

If I could give Zero stars I would

If I could give Zero stars I would. On Saturday I placed a football accumulator. All my selections won with only one game to play. If Arsenal had won it would have returned £1388. At no point was I offered an early cash out. This they claim was due to technical issues. No apology. My Son has had quite a few wins on horses. His account has been restricted. They don't stop you betting if you lose. A completely immoral company.

October 19, 2024
Unprompted review

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