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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, most reviewers were let down by their experience overall. Customers frequently reported extremely poor customer service, describing it as unhelpful and unresponsive. Many also found the website problematic, citing issues with account management like inability to delete payment details or unexpected closures. Reviewers often felt games were unfair, with poor payouts leading to significant financial losses and concerns about pricing. However, some customers also noted positive experiences, particularly regarding withdrawals and occasional wins. A few people reported instant withdrawals and significant winnings from their deposits, expressing satisfaction.

What people talk about most

Customer service

Users describe negative interactions with customer service, with many reviewers finding the support dreadful... See more

Website

Consumers find the website to be negative, with many reviewers expressing significant dissatisfaction and... See more

Payment

Reviewers mention negative feedback about payment, with many experiencing significant difficulties... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers expressing... See more

Price

People report negative experiences with price, with many reviewers expressing dissatisfaction about losing... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Failed to honour offer after completing all tasks and want a screenshot from the past. Sorry but I don't own a deloreon so lost out on 100 bingo tickets. Also never paid out on a £5 football offer... See more

Rated 1 out of 5 stars

BEWARE !! These cowboys refuse to allow you to delete your debit card details , even when closing the account .. when you complain they quote GRDP and their own T’s and C’s and say they can keep... See more

Rated 1 out of 5 stars

Site really doesn't give anything back. Had huge losses despite changing games and bet size, the more you bet the less you win and when a bonus round finally comes, it doesn't even give you back 10 pe... See more

Rated 1 out of 5 stars

Awful bookmakers restricted me for winning a few bets. What you bet for. When you speak to them all they say Traders decision no reason why. I tried SARS request that didnt work. When they say they... See more


Company details

  1. Online Casino or Bookmaker
  2. Betting Agency
  3. Casino
  4. Gambling House
  5. Gambling Service
  6. Online Sports Betting Vendor

Information provided by various external sources

One of the world's leading online gambling companies. The most comprehensive In-Play service. Deposit Bonus for New Customers. Bet on Premier League and Champions League Football, plus ATP and WTA Tennis. Watch Live Sport. We stream over 100,000 events. Bet on Sports. Play Now on Casino, Poker, Games, Vegas and Bingo.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

702 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.3

All reviews

(702)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't use bet365

Don't use bet 365. Infact don't use any. I watch my brother going mad over his cashouts today like many others. There's a saying "the bookie always wins" that's why they have millions and your crying over £5 bet.
Trust me stay clear you will notice they offer no refunding of bets or compensate.
Somewhere in small writing will be rules.
If you do bet go inside the bookie put 5 pound on sit when pen paper study do ot once a month.
Still remember
The bookie always wins.

October 20, 2024
Unprompted review
Rated 1 out of 5 stars

So for the 2nd time in 2 months bet 365…

So for the 2nd time in 2 months bet 365 has had technical issues with their website. During the football coupons today their was yet another technical hitch. I'm not a big gambler and do about 6 coupons on a Saturday with both teams to score and oon average about 20 quid a week. So during the first half the technical issue started. I do a six fold on 8 teams with both teams to score. So within the first half 2 of them were doing pretty well and boom cash out disappeared. Of course a technical hitch seen to that. And although I got 7 out of 8 teams I would have had a higher cash out due to waiting on one goal which was just after first half. So the bet will now be settled in accordance with their rules which will be less than what I would have received in a cash out. It is now 2 n half hours after games finished and still awaiting credits for coupons. Are they purposely doing this to avoid paying out money and I would hate to think of other people who had bet builders on who could have cashed out on their bets and coupons. We are being robbed of our winnings. The glitches seem to be on a Saturday mostly but are quick enough to take your money. Not amused but again I will be complaining to be fobbed off by a crap response from their customer service and the online chat had an absolute cheek to send me something about responsible gambling. My cash outs get me my coupons for the next week lol

October 19, 2024
Unprompted review
Rated 1 out of 5 stars

No, sir, you can't bet on something that might win.

"Hi, I'd like to place £1000 bet on a 2/5 shot". "Sorry, we are so terribly concerned about the financial welfare of our customers that we can't accept that bet". "Oh, really, because I've wagered that much on novelty bets, interest bets and your casino without such concerns being raised". "Ahem, yes, well ..." A bookmaker in name only. A sorry excuse for one in all truth.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Bet365 is head and shoulders the best…

Bet365 is head and shoulders the best traditional on line sportsbook site. Better odds, more in play options, more cash out options etc etc.

There's a reason they're constantly rated the best. Totally ignore 95% of the poor reviews on here, they're from clueless casino junkies that will never realise you can't win on these games.

If you want a betting account, not a degenerate casino account, then this is the only one to have.

September 25, 2024
Unprompted review
Rated 1 out of 5 stars

New customer

New customer. Account suspended for second time in a week. but wont give me any information for 24 hours. completely bizarre company. wont be using going forward.

September 22, 2024
Unprompted review
Rated 1 out of 5 stars

Sinister Bet365 shame on you

Did have a good relationship between me and this company. As far as betting goes I have no complaint, until! I complained about a Roulette wheel tab on the main betting page that had been added without being asked. Firstly it's in the way of what you're looking at. Also I kept brushing my hand on it, I'm quite arthritic, and shooting off into a Roulette page. And then said it was an unnecessary temptation for other customers. From there they restricted my account, under the heading of customer Gamble Aware. They subjected me to well over an hours interrogation of personal questions. Because I dared to question their actions. Even after the interrogation they still restricted my account. There is something very wrong when a Gambling company uses the customer care heading to bully someone. I'm not a heavy gambler. I rarely use the casino or horse racing. I have a weekend flutter on the football. So there is no earthly way they could think I need to have a cozy chat. This has deeply affected me, maybe I'm a bit of a softy at heart. Very sinister to use the Gamble Aware to put people in there place. On that basis I would now not trust this company. Make your own mind up. They don't even respond to complaints on here. Devious.

September 20, 2024
Unprompted review
Rated 1 out of 5 stars

Do not update the app

Latest update is terrible. Multiple log in requests, no page refresh. Can't move back and forward between races as the information doesn't load. Awful, gone from best to worst in one update

September 20, 2024
Unprompted review
Rated 1 out of 5 stars

Unpaid winner

I placed a bet on Ollie Watkins to have a shot on target in the young boys v Aston villa game. After no shots Watkins had a shot which hit the defender in the 6 yard box and was heading in. Thinking I have won my bet it was settled as a loser. I complained to Bet 365 and they said they go by opta and they said there was no shots on target. I have watched this several times and this should have been settled as a winner. I don't mind losing when it's the right outcome but when you win you expect to be paid out. Be careful when placing bets on shots in target because these guys obviously don't know where the goalposts are.
Cowboys!! Have since closed my account with these guys. Once bitten, won't be returning!

September 17, 2024
Unprompted review
Rated 1 out of 5 stars

Very slow app or not working.

The app is extremely slow and for several times is not given access on your account. I put the corect password for 50 times and nothing. Free games are blocked and I try everything I even restart the phone but for nothing good.
Very slow site.

September 14, 2024
Unprompted review
Rated 1 out of 5 stars

Greedy Company

I was with Bet365 for 2 years playing slots but now they have become impossible to bonus on low stakes so have closed my account. Greedy company.

September 3, 2024
Unprompted review
Rated 1 out of 5 stars

Worst betting site ever

Worst betting site ever. Never win on the slots, money grabbers. Odds are totally against every player. Walk away now or be skint.

August 29, 2024
Unprompted review
Rated 1 out of 5 stars

Bet365 Scam of the Week.

I deposited £20 and played it up to £100, left it on the account and the next day I got it up to £200 and then spent through £100 trying to get another win before withdrawing. For some reason this was enough of a reason for them to “worry about my gambling frequency” and take my loyalty offers from me, including offers that I have wagered money for and will not be reimbursed. All from a £20 deposit that wagered a few hundreds. Absolute joke that they can use a safety system put in place to stop people from gambling above their paycheck to effectively shadow ban you when you’re winning too much money on their site. This also happened when I won over £400 from them a couple of weeks ago so now my account is forever doomed to get shadow banned again any time I hit a win. Crazy to think that a company this large scale would bother to try and bait people in with all these loyalties and offers just to take em off you if you have withdrawn too much money from them.

August 9, 2024
Unprompted review
Rated 1 out of 5 stars

Can any body help advice me basically I…

Can any body help advice me basically I in years never had one withdrawal here and on coral recently they both let me deposit while I was over deposit limit that they forced on me so I in 5 years tried one withdrawal they have self excluded me basically I was only allowed to deposit lose even allowed to deposit while they shouldn’t made me force there limit they chose to do this not on 875 deposits loses but when 5 pound first ever withdrawal is it me they should be fined

August 5, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid avoid avoid

Do not use there slots ever!! It's an awful experience, 😖 read all the rest of the reviews!! Please avoid this company 🙏

July 10, 2024
Unprompted review

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