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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, most reviewers were let down by their experience overall. Customers frequently reported extremely poor customer service, describing it as unhelpful and unresponsive. Many also found the website problematic, citing issues with account management like inability to delete payment details or unexpected closures. Reviewers often felt games were unfair, with poor payouts leading to significant financial losses and concerns about pricing. However, some customers also noted positive experiences, particularly regarding withdrawals and occasional wins. A few people reported instant withdrawals and significant winnings from their deposits, expressing satisfaction.

What people talk about most

Customer service

Users describe negative interactions with customer service, with many reviewers finding the support dreadful... See more

Website

Consumers find the website to be negative, with many reviewers expressing significant dissatisfaction and... See more

Payment

Reviewers mention negative feedback about payment, with many experiencing significant difficulties... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers expressing... See more

Price

People report negative experiences with price, with many reviewers expressing dissatisfaction about losing... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Failed to honour offer after completing all tasks and want a screenshot from the past. Sorry but I don't own a deloreon so lost out on 100 bingo tickets. Also never paid out on a £5 football offer... See more

Rated 1 out of 5 stars

BEWARE !! These cowboys refuse to allow you to delete your debit card details , even when closing the account .. when you complain they quote GRDP and their own T’s and C’s and say they can keep... See more

Rated 1 out of 5 stars

Site really doesn't give anything back. Had huge losses despite changing games and bet size, the more you bet the less you win and when a bonus round finally comes, it doesn't even give you back 10 pe... See more

Rated 1 out of 5 stars

Awful bookmakers restricted me for winning a few bets. What you bet for. When you speak to them all they say Traders decision no reason why. I tried SARS request that didnt work. When they say they... See more


Company details

  1. Online Casino or Bookmaker
  2. Betting Agency
  3. Casino
  4. Gambling House
  5. Gambling Service
  6. Online Sports Betting Vendor

Information provided by various external sources

One of the world's leading online gambling companies. The most comprehensive In-Play service. Deposit Bonus for New Customers. Bet on Premier League and Champions League Football, plus ATP and WTA Tennis. Watch Live Sport. We stream over 100,000 events. Bet on Sports. Play Now on Casino, Poker, Games, Vegas and Bingo.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

702 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(702)

85 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Lost withdrawal

I made a request to withdraw £140 via trustly. Almost a week later I’ve still not had my winnings. I have spoken to 4 different people and they have given me 4 different responses. I have to message them again tomorrow for them to initiate a trace to see where my money has gone. I cannot wait for this to be resolved so I can delete my account

June 28, 2024
Unprompted review
Rated 1 out of 5 stars

This is worst app for betting..

This is worst app for betting..
They don allow to take money you got on betting.. they just close your account without any explanation..worst customer centre
Worst app.. worst service
They just want your money

June 24, 2024
Unprompted review
Rated 1 out of 5 stars

Pretty sad how a once good site with…

Pretty sad how a once good site with great customer service is now up there with the worst. Sad thing is they get away with it due to the volume of customers they have. Probably why they couldn't care less!

June 21, 2024
Unprompted review
Rated 1 out of 5 stars

I wish I could give these no star

I wish I could give these no star. I would a void these. The customer service is disgusting. I raised a complaint and am still waiting for someone to contact me. They have put restrictions on my account for no reason. What's the point having a account when you are not allowed to use it. They controlling and bullys. They don't have a clue how to do their job. Only thing they good at is passing you on someone who also hasn't got a clue how to do thier job.

June 19, 2024
Unprompted review
Rated 1 out of 5 stars

Spent thousands with bet365 finally get…

Spent thousands with bet365 finally get a win on my first acca last month (Excited) go to withdraw part my winnings, only to be told there is delay in processing my withdrawal request made on the 20th of May. It has been over three weeks, and despite multiple follow-ups, I continue to receive vague responses stating that you are waiting for information from their payment provider. Kinda wish I never won.

It is unacceptable that I am being made to wait this long for my rightful winnings. When I place bets, funds are instantly debited from my account, and I do not understand why this efficiency is not mirrored when it comes to withdrawing my money.

I have been patient and have checked back numerous times as instructed, only to be given the same unsatisfactory response. This level of service is not only frustrating but also appears to be a deliberate attempt to delay and stall the payment process in my eyes. Oh and also have been offered my winnings back to my bet 365 account so I can stake it again, I mean who gambles only to keep losing. Unethical to say the least. Won’t be using them again once I get my money.

May 20, 2024
Unprompted review
Rated 1 out of 5 stars

STAY AWAY FROM TERE CONTROLLED SLOTS

STAY AWAY FROM TERE CONTROLLED SLOTS

playing here for years to small wins as low as 5 x and as high as 20 x they are controlling the source code rigged to the max i had 11 bonus rounds on different blueprint gaming games and my max win was 20x kept getting bonus rounds on same slots the wins was getting worst been playing here for years to not even 1 good win 1,1 star rating says it all

May 11, 2024
Unprompted review
Rated 1 out of 5 stars

Bet365 is not honest in their dealings.

Bet365 is not honest in their dealings.
They wanted me to self exclude for no reason. Pending bets that were showing cash out profit margins they wanted to hand back the original stake and the bets not proceed. Like everyone else across the world says customer service is atrocious and certainly not honest. It is amazing that the Coates family is not ashamed of these practices.
What customer service does is ask a range of questions, anyone with half a brain can answer them to give them the right answers but they report the next day based upon your answers we will not reopen your account.
Bet365 needs to grow some balls and be a real bookmaker.

May 9, 2024
Unprompted review
Rated 1 out of 5 stars

This company is a absolute joke,I dont…

This company is a absolute joke,I dont bet massive amounts but enjoy a couple of bets on footy,recently i won £223 on a 50p acca,then about 2 months later got an email saying my account had been closed due to the nature of my business,After several emails with them and appeals they say that unfortunately the decision remains the same even though no one can give me the reason and that is Final What a joke of a company

May 3, 2024
Unprompted review
Rated 1 out of 5 stars

Beware Account blocked and banned for no reason?

Banned for no reason?
Received an email 2 days after opening an account.

'Due to the nature of your business, a decision has been made to close your account with immediate effect.Any existing unsettled bets will remain open on your account and will be settled in the normal way.
If you then require a withdrawal of any remaining balance once all bets have been settled, please contact our Customer Services Team who will assist you with this.'

I had active lotto bets on my account ! I was never able to sign in again to check if I had won or not !

Thankfully I didn't have any funds in my account as I had withdrawal before the ban!

Waste of time! Ticking time bomb before you get your account blocked and closed !

March 1, 2024
Unprompted review
Rated 1 out of 5 stars

I wish I could give no stars !!

I wish I could give no stars !!

Absolute worst betting site I have ever seen. Promotions work until you stop putting in your own money. And then even worse, due to not being online for 12 days exactly within that period they gave me 7 days to log in and use my credit. However, as I have been away (probably trackable for them) they gave me the shortest notice and if I wouldn‘t log in they wipe my account and guess what: it happened: took it all off my account.

Disgusting - just showing, which should have been clear, that they only want people on their page who are constantly using and giving over their money to this big fat company. Grim, this shouldn‘t be allowed by law !!!!!

Absolute nonsense and what used to be fun for me to place bets, quite small, is actually taken away from them.

April 13, 2024
Unprompted review
Rated 1 out of 5 stars

Worst betting company I have ever dealt…

Worst betting company I have ever dealt with, useless customer service, one more incompetent than the other, made a withdrawal on the 18th of March, my bank declined it due to a limit on my bank account, sent them various time the bank statement as a prof of rejection but still a month later they say they haven't received the money back...Avoid guys

April 14, 2024
Unprompted review
Rated 1 out of 5 stars

6 horses challenge

I got four correct winners and bet365 state that I would win a share of a £25,000 prize pool. I won £6, so that means over 4000 people would have at to get 4 correct winners like me. I went on a chat forum and asked if they could let me know how many people got 4 correct and they said no they can't share that information with me. What a disgrace, absolute con artists. There's no way more than 4000 people picked 4 winners.

April 13, 2024
Unprompted review
Rated 1 out of 5 stars

Never again will I put my money in this…

Never again will I put my money in this site. Made 4 deposits of a £100 each day. Not once did I get the bonus round. My highest payout from £400 was 80 pence. I actually closed this account a couple years back but thought I'd give them another go n asked to reopen account. I regret doing this as I'd have gone elsewhere with that £400... I would be guaranteed to withdraw a grand or just over. These people has no intentions of letting anyone win. Closing this account bcos they are even more worse than they were 2 years ago. They are thieves n I will never put another in rotten robbing pockets again. I hope whoever owns this site dies of a very horrible death n the whole family suffers.

April 6, 2024
Unprompted review
Rated 1 out of 5 stars

Greedy company

Actually won a bet tried to withdraw winnings, states online "we try to pay out within 2 hours". Lies my app crashed couldn't get back in till late on. Couldn't place a further bet. Can't speak to a real person. Hard enough to even leave this review. Now saying 3 banking days to receive withdrawal. Funny that when taking your money it's instantaneous. Billion pound company that can't pay bets out. Ask friends if their app was down which it wasn't. Come on now get real. Have had a nightmare day just trying to get app working, still can't speak to anyone and still no money.

April 5, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid greedy and no answers

I was with 365 for a year I would put about 3or4 bets on a week then I get a email saying we have reviewed your account and you are no longer eligible for selected offers and promotions (free bets) I asked why three times but all I got was we did not take this lightly. I closed my account, the owner Denise Coates is the 16th wealthiest Brit £8-79 billion and she stopped my offers and promotions the more money you have the more you want greedy greedy - - - avoid. AVOID.AVOID

January 20, 2024
Unprompted review

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