bet365 Reviews 6,631

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,048 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the website, finding issues with login, account closures, and features not working as expected. Customers also frequently reported problems with payments, including difficulties with withdrawals, blocked funds, and accounts being suspended after making a profit. The customer service was often criticized for being unhelpful, slow, and relying on automated responses. Reviewers also expressed dissatisfaction with the pricing and overall service, citing concerns about unfair practices, altered bets, and a general feeling of being scammed. Some people mentioned that the company would not pay out winnings or would restrict accounts without clear explanations.

What people talk about most

Website

Reviewers express widespread dissatisfaction with the website. Many customers report issues such as accounts... See more

Payment

Customers consistently express dissatisfaction with payment processes. Many reviewers report significant... See more

Customer service

Clients express significant dissatisfaction with customer service, often describing agents as unhelpful,... See more

Price

Users describe negative interactions with price, frequently reporting that they spent significant amounts of... See more

Service

Customers had negative experiences with service. Many reviewers reported issues such as accounts being... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Signed up over 10 years ago and couldn't remember my login details, was on their chat function for over 20 minutes where they were asking for my old telephone number, how did I pay 10 years ago!? Wast... See more

Rated 1 out of 5 stars

What a scamming company bet 365 is. I won some money and they closed my account. Told me I had to set up a new account with a different email and different phone number. So they are telling me to buy... See more

Rated 1 out of 5 stars

As far as I see stats on other websites are different than on their one ( for example shots nearly always higher on b**3** and shots on target very often lower) as they use other sources as far as I k... See more

Rated 1 out of 5 stars

Lost a fortune on this year's Gold Cup, Hey ho. Got £70 left in my account, CAN NOT WITHDRAW IT! App simply won't let me, says "please contact us". Automated telephone message, "We no longer a... See more



Contact info

1.3

Bad

TrustScore 1.5 out of 5

7K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Stay away

Stay away you'll have one good win and won't win anything for a while, stay away

May 19, 2026
Unprompted review
Rated 1 out of 5 stars

They are the worst casino in the…

They are the worst casino in the history. I don’t know what they have going on there, but they changed my bet and everything and then they wouldn’t refund me and they had it on auto spin and everything so that’s the worst casino in the world do not ever go there online or anything

May 19, 2026
Unprompted review
Rated 1 out of 5 stars

… I’d vote less than 1 star if I could…

… I’d vote less than 1 star if I could … BET365 should be avoided …the website/app are often out of order/not accessible … as you can see if you look at all the other comments … If you try to contact them to sort it, they are rude and hugely unhelpful… I enjoy betting on golf but because I often can’t access my account “mid-round” I miss out on cashing out or making other adjustments… I’m not sure if their app/website architecture is just so out of date that it can’t handle the number of users but either way the money they make every year you’d think they could sort it. I’d strongly recommend finding an alternative provider …

May 17, 2026
Unprompted review
Rated 1 out of 5 stars

Worst company I have ever gambled with…

Worst company I have ever gambled with chances of winning on slots are near to none, I have spent thousands with this company and will not be continuing to do so.

I would suggest using other vetting platforms before wasting money and time with this company.

May 17, 2026
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam, deposited money, earn a bet, then they closed my account citing incorrect details, witbout giving any further info

May 17, 2026
Unprompted review
Rated 1 out of 5 stars

Always find a way not to pay winning…

Always find a way not to pay winning bets.

Roulette guaranteed if you cover all bar 1 number...that 1 number will drop in 3 times in a row.

Slots are terrible..what ever you deposit you will get probably 2% win rate.

Absolute con of a site..stay away

May 17, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible experience

Horrible experience. Yesterday I signed in and today already restricted my account. Had chatt with helpline answered all questions honestly, it take 45 minutes of questioning like i am some big gambler . I make lost of 140£ and they wanted me to self-exclude for period of time. What is wrong with them!!! Keep away from this site

May 16, 2026
Unprompted review
Rated 1 out of 5 stars

Hello

Hello, I played on bet365 and I was given an ACTSTA code while I was playing and the live chat people don't want to do anything. I'm angry that they took me out while the game was starting to give me something.

May 16, 2026
Unprompted review
Rated 1 out of 5 stars

takes all ur money and leaves u with 0,30 every bet.

takes all ur money and leaves u with nothing! every bet u see is calculated to fail or go against u in every way- even the ¨boosted¨ bets are fake and made by 365bet themselves which should not be legal either way. In the end the¨house¨ wins or should i say it takes all u put in and runs and put limits on ur acc while ur away... actually sicko site

May 15, 2026
Unprompted review
Rated 1 out of 5 stars

Stay away!

Just a very awful company. Avoid them as much as possible. They are criminals who provide zero help.

I can’t stress this enough.

May 15, 2026
Unprompted review
Rated 1 out of 5 stars

This company is false advertising there…

This company is false advertising there promotions so you deposit iv complete many offers and there requirements and they do not honor it im getting sick of being scammed this company used to be good until they started doing illegal advertisements they got into trouble for now they take it out on there customers. Shame on bet365 iv been on this website for over 20 years and it just became sickening i will be going to a different place to bet from now on because i do not like being scammed.

May 15, 2026
Unprompted review
Rated 1 out of 5 stars

Before it was something else but right…

Before it was something else but right now bet365 it’s the most worse betting site in the world, they are getting every money from people around the world casino it’s 99% with 1% really bad it’s shame for people who spent money in casino to bet365 , what about the free games worse and more worse idiot free games they are doing everything to get money from everyone.

May 15, 2026
Unprompted review
Rated 1 out of 5 stars

Losers

Used to be a leader for racing punters with some exclusive incentives but in recent years as fallen far behind the field and is lazy getting some odds published. Thank goodness for Betfair.

May 15, 2026
Unprompted review
Rated 1 out of 5 stars

If I could leave 0 stars that's where…

If I could leave 0 stars that's where they would be. Complete trash. Skumbags. They don't allow wins. It's never happens to me anyway. I used to be a everyday player. But when they don't pay then it seems to make you think about why your enriching these crooks. That's being nice from what I wanna say. But ya don't waste your money with these pos. Foreal skumbags.

May 14, 2026
Unprompted review
Rated 1 out of 5 stars

bet $10 get $50 bonus bet scam

bet $10 get $50 bonus bets but its really get 200% in bonus bets it said $50 multiple times. unfortunately i never had a bad experience with them and trusted the app. when you build trust nobody will read the terms and conditions... obviously losing money and had to scam a bunch of people not sure how long its been going on. going to uninstall and never use again, and will leave reviews about this on every platform I can. blatant scam, class action lawsuit incoming for sure they're robbing people getting ready to pay for those lawsuits.

May 13, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute scum..don't touch the slots

Absolute scum..don't touch the slots, honest review.
Had hundreds upon hundreds and only won once in a year of playing..£28, literally been depositing up to 4 times a day and each slot game is rigged to the max..I'm not new to gambling and know when something is very off!! Shame on you..

May 12, 2026
Unprompted review
Rated 1 out of 5 stars

Abysmal company they shouldn't be allowed to operate

Abysmal company they shouldn't be allowed to operate.
I went on their website today to check some odds and asked me to log in so I went to join as at this point didnt think I had an account with them, got though putting details in just for it to say I may have an account already to my surprise so I try recover it and it said to contact customer service qouting code LL01, the web chat who are like robots just repeating themselves constantly, they said my account after review was closed with immediate effect, amd wont be reactivated I also cant sign up for a new one, they had no information to why leaving even more confused and frustrated they literally treat you like ive you have done something wrong, I man why wouldnt a company let you sign up? Why wouldnt they want to clear up what was wrong? Far as im concerned someone could of made an account in my details and im having this issue for no good reason, i hardly ever bet and know ive done no wrong so I dont know why bet 365 treat people so wrongly.
Poor customer service no phone numbers to speak to anyone, chat wont put you on to manager, they just miss treat you and give you no reason for it. Im forced now to make an official complaint via resolver.
Horrible company who treat people like dirt they do what they want and dont care about customers especially autistic ones who are let so confused by their actions. I for one will never use them in future and will make sure I tell everyone I know not to use this despicable company, they are so unprofessional and unhelpful.

May 12, 2026
Unprompted review

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