bet365 Reviews 

6,833
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 979 reviews, most reviewers were let down by their experience overall. Many customers found the website to be problematic, experiencing issues like freezing pages and account accessibility problems. People were also dissatisfied with the payment process, citing difficulties with withdrawals, suspended accounts, and funds being removed without notice. The customer service was frequently described as unhelpful, with long wait times, automated responses, and agents unable to provide clear answers or solutions. The service itself received negative feedback, with many feeling that their loyalty was not rewarded and that the company was only interested in high-spending customers. Additionally, some people mentioned that the prices had become less favorable, with reduced margins compared to previous offerings. Conversely, a small portion of people felt satisfied with the smooth payouts and fast withdrawals, describing it as one of the best experiences.

What people talk about most

Website

People report negative experiences with the website, with many describing it as problematic and "awful" due... See more

Payment

Customers had negative experiences with payment, frequently reporting issues with withdrawals and account... See more

Customer service

Reviewers mention negative feedback about customer service, with many expressing frustration over unhelpful... See more

Service

Clients share negative opinions on service, with many reviewers describing it as pathetic and the worst they... See more

Price

Users describe negative interactions with price, with many reviewers expressing dissatisfaction with the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I would never put my money in this scam site. My son played there and out of nowhere they suspended his account with his money and refuse to open even tho he has provided two kinds of identification,... See more

Rated 1 out of 5 stars

After 17 years of being a loyal customer to bet365, I've closed my account, the fact that your bet could win & be settled as a loss "in accordance with their rules" isn't technically gambling because... See more

Rated 1 out of 5 stars

This company is a scam. I placed a BET on the APP WEST HAM VS LEEDS FINAL SEASON GAME and was litellaly watching my BET thinking if i should cash out. Once west ham score second goal,app froze as... See more

Rated 1 out of 5 stars

I joined following an offer for free bets after depositing and betting certain amount - even after following all their steps, there is still no sign of the offer. I have spent a lot of time through t... See more



Contact info

1.3

Bad

TrustScore 1.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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1.3

All reviews

(6,833)

1,227 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They stole restricted my account and didn't allow me to withdraw my money.

I deposited money into my account, but shortly after, restrictions were placed on my account, preventing me from withdrawing the money. I contacted customer support and spent the entire day going back and forth with them, trying to resolve the issue and recover my money, but they never provided a solution.
In my opinion, this is nothing less than theft.

June 24, 2026
Unprompted review
Rated 1 out of 5 stars

This casino is a scam stay away if you…

This casino is a scam stay away if you value money 250 dollars and they took it all back.if they say the games arent rigged thats bs..everytime you do win they are waiting for you to get back just so they can get those winnings back and then some.

June 23, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM

I been on this site a while now takes thousands off you and pays nothing back.
I thought this site would be fair on pay outs,but no,so if you want to lose lots of money then carry on playing

June 23, 2026
Unprompted review
Rated 4 out of 5 stars

It’s a very good app the one thing I…

It’s a very good app the one thing I can’t be having is regular messages ie your frequently betting and time spent on said app is above normal..Now that is funny..I can bet as much as I want and spend as much time as I choose doing what I enjoy..The irony is I set a monthly deposit limit because they insisted I do..Their not even my main betting platform probably 3 rd or 4th…

June 22, 2026
Unprompted review
Rated 1 out of 5 stars

To Whom It May Concern,I am writing to…

To Whom It May Concern,I am writing to express my absolute frustration and deep disappointment with Bet365’s registration process and appalling customer service.I attempted to create a brand new account from Toronto, Ontario. I have NEVER owned a Bet365 account before. To ensure compliance and verify my identity immediately, I provided my official Ontario Driver’s License. Despite having zero issues with my identity, address, or legal eligibility, your automated system blocked my registration, claiming I already had an account.To make matters worse, your support agent "Jake S" sent a completely unhelpful, generic template email stating my account was closed permanently, without providing a single reason or offering any human intervention to investigate the error.As a legally resident in Ontario who provided valid government-issued ID, being treated like a fraudster by an automated bot with zero explanation or resolution is completely unacceptable. If your system cannot differentiate between a new legitimate customer and a duplicate account, and your support team refuses to actually look into it, then your service is broken.I will be taking my business to your competitors who actually value real customers and respect Ontario's gaming regulations. This is hands down the worst onboarding experience I have ever encountered.Disgusted

June 21, 2026
Unprompted review
Rated 1 out of 5 stars

Be blocked from this site for years &…

Be blocked from this site for years & never told the reason why lol I contacted customer service on many occasions absolutely useless , I got the same crap every time ! It a management decision & can’t be reversed still not told a reason give your head a wobble 365

June 1, 2026
Unprompted review
Rated 1 out of 5 stars

Won a bet - so they closed my account and kept the winnings

Won a bet - they closed my account and won't transfer my balance - why? because I complained and waited 40 minutes on a chat without response, and because I used their safer gambling tools to block the casino side of their website. Taking legal action Tuesday.

June 20, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible company

After being with this company for many years they decide to just cancel our accounts as we are married and live together. Appears you can’t have separate accounts at the same address. We need to divorce and live separately- absolute nonsense!!

June 19, 2026
Unprompted review
Rated 1 out of 5 stars

i left the site just to leave a review…

i left the site just to leave a review the website fkng sucks ur telling me i cant copy and paste any info ???????? and the ui sucks cant even open tabs to a new window u have tom open it then dupliicate why are they trying to make things difficult .

June 14, 2026
Unprompted review
Rated 1 out of 5 stars

Immediately closed my account

First attempt to bet so I opened an account and even before I could login it was closed. No explanation, no ability to reopen, and apparently no ability to have my data removed.

June 20, 2026
Unprompted review
Rated 1 out of 5 stars

What a dirty company

What a dirty company. They will take your money no problem, authenticate your ID no problem. Then placed a 100% restriction on my account and will not refund me. I was authenticated at 9am today and at 9:10 "with careful consideration restrictions have been placed on your account. You can remain a part of the community but will not be able to use services!" I open up a chat and Colin C says "sorry no refunds"

June 20, 2026
Unprompted review
Rated 1 out of 5 stars

Impossible to contact

I have had an online betting account withis company. Today having placed some bets on the2026 World football cup, I was suddenly informed by email that my account is blocked. No reason wqs given and although I have spent 2 hours trying to contact them to contact them, I have been unaable to. Their telephone is not answered except by a female to say that they are not able to take calls. I have funds with this company and am extremely disappointed by their lack of support and communication. Please assis me in dealing with this problem

June 20, 2026
Unprompted review
Rated 1 out of 5 stars

Had my account restricted (not allowed…

Had my account restricted (not allowed to gamble) just because I have adhd & am dyslexic, they had a councillor guy ring me & because I didn’t want to have a conversation with him about my so called disabilities they have restricted my account!

June 17, 2026
Unprompted review
Rated 1 out of 5 stars

Disgusting casino!

Disgusting casino!! Absolutely terrible! I haven’t hit a bonus and or won anything in an unbelievably long time! Please don’t play the games! You will regret it

June 20, 2026
Unprompted review
Rated 1 out of 5 stars

Literally the worst customer support…

Literally the worst customer support ever spoken too. 7 chat's in 1 week just to get the bank verified. All of them with a different story and different e-mailadres for verification, no results every single time. Getting responses like 'Can you confirm why you tried to deposit using someone else IBAN'. When nothing is even desposited. Waste of time, terrible interactions.

June 20, 2026
Unprompted review

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