Betano took 100gbp off me for a jimmy white match that never took place. When I contacted them about this they doubled down on it saying both players had taken a shot. I finally got to speak to Gina o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The site itself deserves three stars at best - bonus funds that cannot be used, and ridiculous wagering accounts - the £50 welcome bonus is not all it seems (i got my £20 free slots bonus up to £120... See more
Company replied
Excellent site, very easy to use and customer service is also excellent Jim to be specific, reassuring me that my withdrawal will be processed within 24 hours (my first withdrawal) I would have gav... See more
Company replied
Ana was excellent. I stupidly didn’t read the T&Cs on the welcome offer well enough and cashed out early, which meant my qualifying bet didn’t earn my free bets. I proceed to bet another qualifying be... See more
Company replied
Company details
- Online Sports Betting Vendor
- Betting Agency
- Casino
- Gambling House
- Gambling Service
- Online Casino or Bookmaker
Written by the company
We’re a leading digital sports betting operator, with a focus on cutting-edge technology and responsible gaming. We’re trusted by and work with some of the biggest names in the sporting world. We’re partners with multiple European football clubs, including Aston Villa, and have a global presence as Official Sponsors of both UEFA Euro 2024 and the CONMEBOL Copa America. Not only that, but we’re operated by BVGroup, and this partnership combines our existing expertise with BVGroup’s technology, skill and responsibility as a gaming operator. Enjoy a range of fantastic features, including in-play betting, boosts and exclusive casino games, all supported by our dedicated Customer Support team. The Game Starts Now!
Contact info
Suite 2, World Trade Center, Bayside Road, GX11 1AA, Gibraltar, Gibraltar
- help@betano.co.uk
- betano.co.uk
3.4
Average
355 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jim on the Chat was good
Jim on the Chat was good, got removed from promotions for no reason though and won’t tell me why
June 7, 2025
Unprompted review
Reply from Betano UK
Thank you for your kind words Gavin, we will be sure to pass you feedback on to Jim. If you should ever need any further assistance, please don't hesitate to get in touch
Reply from Betano UK
Thank you for your kind words , we will be sure to pass you feedback on to Gina. If you should ever need any further assistance, please don't hesitate to get in touch
Ana was extremely helpful.
Ana was extremely helpful.
I opted in as a new customer and mistakenly placed a bet on a sports bet instead of football.
She kindly assisted me with the welcome bonus manually and was super helpful
June 3, 2025
Unprompted review
Reply from Betano UK
Thank you for your 5* review, we will be sure to pass your feedback on to Ana for you. If you should ever need any further assistance, please don't hesitate to get back in contact with us!
my first review was 5 stars as the site…
my first review was 5 stars as the site was great until today i tried logging in to find they’ve closed my account with my consent, they also haven’t provided a reason for the closure so ill now be updating the 5stars to a 1 star.
June 1, 2025
Unprompted review
Reply from Betano UK
Hi, we are sorry to hear that your account has been closed. Please contact help@betano.co.uk
fast reponce from live chat
fast reponce from live chat, Active and fresh daily promos/free and adding funds promos, and a great selection of games, if anyone is looking for a new Casino site to play, from Sports to slots, Betano is one of the choices i would look into
Best of Luck all
May 30, 2025
Unprompted review
Reply from Betano UK
Thank you for your 5* review. If you should ever need any further assistance, please don't hesitate to get back in contact with us!
Sheigh is a wonderful employee of this…
Sheigh is a wonderful employee of this establishment and deserves the best
May 29, 2025
Unprompted review
Reply from Betano UK
Thank you for your 5* review, we will be sure to pass your feedback on to Sheigh for you. If you should ever need any further assistance, please don't hesitate to get back in contact with us!
Great customer service
Sheigh was really helpful with my welcome offer and I have no troubles getting credited. Thank you Sheigh
May 29, 2025
Unprompted review
Reply from Betano UK
Thank you for your 5* review, we will be sure to pass your feedback on to Sheigh for you. If you should ever need any further assistance, please don't hesitate to get back in contact with us!
I've been using them for over a year
I've been using them for over a year, but I'll have to move elsewhere because I don't think it's fair if you place a bet on a player and he's substituted in the 5th minute due to injury, the bet is marked as lost.
May 25, 2025
Unprompted review
Reply from Betano UK
We are sorry to hear you're not happy with our sports rules. We do appreciate all feedback given.
Great Staff and Great App
Love the app, great promo's and lots of interesting stuff as well as good odds. Needed a bit of support with sorting one out and Jim was great, friendly, professional and efficient. Would definitely recommend.
May 25, 2025
Unprompted review
Reply from Betano UK
Thank you for your lovely review, we will be sure to pass your feedback on to Jim for you. If you should ever need any further assistance, please don't hesitate to get back in contact with us!
Reply from Betano UK
Thank you for your lovely review, we will be sure to pass your feedback on to Pablo for you. If you should ever need any further assistance, please don't hesitate to get back in contact with us!
been playing on this site now for about…
been playing on this site now for about a week and my experience has been great, great selection of games to choose from they offer many offers to choose from too.
May 24, 2025
Unprompted review
Reply from Betano UK
Thank you for you 5* review and lovely feedback
Bonus
Made a mistake when trying to get a bonus but Louis who I spoke to credit me it and was very helpful.
May 24, 2025
Unprompted review
Reply from Betano UK
Thank you for your lovely review, we will be sure to pass your feedback on to Louis as well. If you should ever need any further assistance, please don't hesitate to get back in contact with us
Login problem
Had a problem logging in, and Edward on live chat helped me solve the issue in no time at all. Great service.
May 19, 2025
Unprompted review
Reply from Betano UK
Thank you for your lovely review, we will be sure to pass your feedback on to Edward as well. If you should ever need any further assistance, please don't hesitate to get back in contact with us
Received incredibly speedy and…
Received incredibly speedy and proficient help from Annamaria, who resolved my issue speedily and completely. Very happy with the customer service
May 19, 2025
Unprompted review
Reply from Betano UK
Thank you for your kind words Nim, we will be sure to pass your feedback on to AnnaMaria. If you should ever need any further assistance, please don't hesitate to get in touch.
Thank you pablo
Spoke to someone called pablo he was amazing really friendly and helpful he kept me informed and solved my problem efficiently 10/10
May 17, 2025
Unprompted review
Reply from Betano UK
Thank you for your kind words Tylet, we will be sure to pass your feedback on to Pablo. If you should ever need any further assistance, please don't hesitate to get in touch.
Reply from Betano UK
Thank you for your kind words Thomas, we will be sure to pass your feedback on to Levente. If you should ever need any further assistance, please don't hesitate to get in touch.
Gina - betano custmer service live chat
My query was dealt with by 'Gina' who was extremely professional, polite, and most of all willing to see things from my perspective, even going out of her way to speak to her superior to ensure I was treated fairly and my issue was resolved I cannot understate how happy I am with how my issue was dealt with by Gina cannot fault her, consider employing more staff like her. - overall I'd give her a 9/10 thanks again Gina.
May 15, 2025
Unprompted review
Reply from Betano UK
Thank you for your kind words Barry, we will be sure to pass you feedback on to Gina. If you should ever need any further assistance, please don't hesitate to get in touch
The support agent Edward helped me…
The support agent Edward helped me today no problems sorted it within 5 mins and could even have a little laugh with you via the live chat
May 14, 2025
Unprompted review
Reply from Betano UK
Thank you for your 5* review, It is greatly appreciated. We will be sure to pass this feedback along to Edward for you. Should you require any further assistance, please do not hesitate to contact us.
Very good customer service
Very good customer service, solved my issue very quickly and professionally
May 14, 2025
Unprompted review
Reply from Betano UK
Thank you for your 5* review, It is greatly appreciated. We will be sure to pass this feedback along for you. Should you require any further assistance, please do not hesitate to contact us.
Brilliant and amazing staff
May 12, 2025
Unprompted review
Reply from Betano UK
Thank you for your 5* review, It is greatly appreciated. We will be sure to pass this feedback along to Edward for you. Should you require any further assistance, please do not hesitate to contact us.
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