Bethatgirluk Reviews 

Ordered some leggings which never came. I sent two emails to customer services and never heard back. Luckily my bank refunded me but AVOID!

I placed a few orders with this company. I did receive the items. However the last 2 there have been delays and now with my current order placed nearly 4 weeks ago has received not confirmation of shipping. Tried to contact in several ways all of it goes ignored. Comments on social media get deleted. I would not recommend this company at all. I am now having to contact my bank due to no correspondence to try and get my money back.

Lovely clothes and very good quality, however absolutely awful customer service
Took over 2 weeks for my parcel to even be shipped and sent multiple emails and instagram messages which were ignored! Had my parcel delivered and one of my items which cost £40 for a jacket was missing, have of course emailed them again and sent more messages which again have been ignored, even commented on an instagram post which was then deleted. Really disappointed as the clothes are gorgeous it’s just a shame as it doesn’t fill me with much confidence having wasted money and not having the item sent to me :(

Do not buy from this company. My parcel received but they had sent the wrong size so I sent them back first class signed for. Parcel was received on 21 Feb. Still haven’t received a refund or alternative size. Have messaged seven times but no reply. Comments are deleted from social media when comments made. Cannot actually speak to anyone. Not a great way to run a company.

Ordered an item, 2 weeks later, still nothing turned up. Messaged on Instagram 3 days in a row, filled out a contact form on the website and commented on social media posts all to be ignored. Only got a response after I went to my public fitness account and posted a story to warn other people and she had the cheek to say I hadn't tried to contact them LOL. Took another week of very delayed responses before she agreed to a refund. However, I am still waiting for this to show in my bank...
I had multiple people come forward stating they had the same issue and that she would delete their comments on social media posts to try hide the fact she is doing this to so many customers. Would not recommend at all.

It's a scam.... Takes your money but doesn't send the items ... Ignores your messages - deletes comments off her insta posts
Majority of her followers are bought/fake so it gives the impression of a popular business.

AVOID

Items haven't been sent asked to cancel after royal mail tracking sayin for over a week we are expecting your parcel now it's sayin oops we can't track this item so taking it's been cancelled no refund though and messages still ignored

Never received confirmation email for my order then wore the trousers once and the whole seam unravelled as well as a hole! Contact on email several times with non response as well as instagram and still have no refund or replacement. Really disappointing!

Received my item and it was already faulty had a hole in them
Tried to contact her through insta and email and no answer at all !

TERRIBLE CUSTOMER SERVICEEEE!!! She told me it would take 2 days for my order to arrive, 2 months later… STILL NOTHING!! I emailed her, opened a chat on her website, and messaged her on Instagram (where I could see she had seen it) and still nothing. I then went to my bank to try and get my money back (over £100) and they thankfully did… SHE THEN DECIDED TO POP UP and disputes my claim! She sends me sassy emails saying she will be getting the money back so expect it gone! And I’m still having to deal with it all now!

For someone running a business, this is not the way it’s done. I feel like such an idiot being so overly nice and understanding towards her and I’ve just been totally mugged off and she doesn’t have an ounce of remorse… do yourself a favour, pay the extra and go to gymshark.

Ordered mid June, had a message come through from royal mail that postage hadnt been paid which i had paid for, so i had to pay that again and end of august i still havent had anything. Be that girl have refunded me for postage but i have emailed numerous times and messaged on socials (which have been read) to just get a refund and i dont want the product. And have had nothing back!! Avoid

AVOID!!! Took weeks and weeks to receive my order and then heard absolutely nothing after I sent the return back. Messages are ignored. I've lost out on £20. So disappointed.

DO NOT BUY
my parcel was said to be shipped same day i was so excited next thing i know royal mail never actually received it and no one responded to my emails so i messaged the owner’s instagram, every single message left on opened took me two months to get my money back from my bank and nothing from the business, never received anything of any sort or any even apology

NO NO NO NO! DO NOT BUY.
WORST CUSTOMER SERVICE EVER. Had missing and damaged items on my order so sent a nice message asking for a resolution. NOTHING. She will ignore your messages and block all of your comments being seen to other people on her social media. Takes your money and then it’s a gamble if you will get your items or not. Purchase through PayPal so you can open a case when she scams you. FIX YOUR BUSINESS LUCY!!!!!

DO NOT USE THIS COMPANY!!
DO NOT USE THIS COMPANY!!! Awful customer service! I brought 3 pairs of leggings but needed to return them to get a size bigger. I new they had be returned and received by bethatgirluk on 28th March. I didn’t hear anything from them so I sent an email to ask for an update. I then messaged on instagram but I was being ignored. I left comments under their posts and somebody just kept deleting the comments! I was owed £50! Times are hard for everyone at the moment and they are ripping people off and keeping their money. Awful company! Luckily I disputed this with my bank so they can take it up with them now!

Absolute scam if you want to return anything. Doesn’t reply to emails, doesn’t reply to instagram messages when she knows your wanting to return. Absolute money grabbing rat! AVOID THIS BRAND

like many others, returned a parcel, requesting refund but she’s just reading off or ignoring my messages. didn’t answer website chat, didn’t answer email, took 6 messages to reply on instagram (the quickest and easiest way of communication apparently) and then read me off. absolutely joke. told everyone to avoid this company as the risk isn’t worth it.

I’ve loved this brand for awhile now after seeing it on TikTok awhile ago I had to order, the clothes are so cute and comfy. My orders take no time to be shipped and I have had no problems with the clothes since getting them months ago. Would highly recommend the sports bras for back day

If I could give 0 I would. Awful customer service. I had a missing pair of leggings in my order and I’ve tried contacting her for over a month now. I had one response which took me commenting on her page to get a response. She said it would be sent out and with me within 2 days it’s now been over 2 weeks and no response. No tracking number so she obviously hasn’t sent them.

I have had multiple orders from this company but not one has been without trouble, multiple times order items have been missing. The final order I made resulted in the order never been received there were a total of six messages sent over the space of three weeks, where were read and ignored. In the end I had to contact my bank in order to have the issue resolved. Yes the quality is great but definitely not worth all of the issues and terrible customer service.