Beth Chatto's Plants & Gardens Reviews 134

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting the healthy and robust plants that often include unusual varieties not found elsewhere. Many consumers highlight the careful and secure packaging, ensuring plants arrive in perfect condition. The ordering process is frequently described as straightforward, with an easy-to-use website and efficient delivery services that keep customers informed. However, some customers experienced issues with packaging, finding it excessive and sometimes leading to plants being damaged or crushed during transit. A few other people also felt that some plants arrived looking sad or with dead leaves, requiring extra care to recover.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising the high quality and health of the... See more

Quality

Customers consistently express satisfaction with the quality of plants received. Reviewers frequently... See more

Order

People report positive experiences with their orders. Many customers are impressed with the plants and the... See more

Website

Clients share positive opinions on the website, consistently praising its ease of use and organization. Many... See more

Delivery service

Consumers find the delivery service to be positive. Reviewers consistently praise the prompt and swift... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve bought a range of plants in the last six months, Hakonechloea, Penisetum, Dicentra, thymes, numerous epimediums and ferns etc. I lost a Ceratostigma over the winter during a hard frost (should ha... See more

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Rated 5 out of 5 stars

Our Lavandula dentata plants from The Beth Chatto Gardens arrived this morning, skilfully packed in robust cardboard, so they were in perfect condition. And they are beautiful plants, obviously caref... See more

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Rated 5 out of 5 stars

really good choice of plants not always found elsewhere. I took advantage of the sale prices which were generous. Plants arrived well packaged and protected and are in such good condition, I'm very pl... See more

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Rated 5 out of 5 stars

For a start, the website is beautful, with helpful suggestions as to what plants might go together. The plants themselves, look well nurtured, both on line and 'in person'; there's a sense that these... See more

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Rated 2 out of 5 stars

Astounded to see that the ten plants in 1 litre pots I ordered arrived in a massive box. When I opened it there was more than a black bin liner's worth of scrunched up paper inside, weighing down... See more

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Rated 5 out of 5 stars

Have membership to the wonderful Beth Chatto Gardens! Highly recommend to visit such a joyful environment! Spring time is always a favourite time of year to enjoy a fantastic variety of Plants to choo... See more

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Rated 5 out of 5 stars

Tje plants I have bought from Beth Chatto s garden by post have always been first class in condition and delivery. You can often find more unusual varieties unavailable elsewhere. I ordered a few b... See more

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Rated 5 out of 5 stars

I ordered 16 plants in January, many of them in the half price sale. They arrived beautifully packaged as usual, but with almost half showing no above soil growth at all, which worried me a bit…I sho... See more

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Rated 5 out of 5 stars

I recently bought some plants from here and was extremely happy with my order. The plants were carefully and effectively wrapped and in sustainable packaging. They were in good condition because altho... See more

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Rated 5 out of 5 stars

This was my first order from Beth Chatto's Plants & I have been very impressed. Ordering on the website was straightforward & I was pleased to see that most plants were in 1 lire pots rather than the... See more

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Rated 5 out of 5 stars

Lovely healthy plants, all doing well since planting out. Well packaged, and the packaging was easy to recycle. I love the interesting range of plants, they have so many varieties I haven't seen befor... See more

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Rated 5 out of 5 stars

I was a little shocked when my plants arrived because they looked so small. However, when I started planting out I could see that they had strong and healthy root systems. Usually when I plant somethi... See more

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Rated 5 out of 5 stars

I have been using Beth Chatto's Plants ever since moving into our new house in Herefordshire, three years ago. I wanted a really traditional herbaceous look, plenty of bee-friendly flowers,... See more

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Rated 5 out of 5 stars

I have ordered several perennial plants from Beth Chatto this spring for my new cut flower bed. I am really delighted with all the plants: they arrived promptly, well packaged and in good condition.... See more

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Rated 5 out of 5 stars

I have brought a few plants from this company this year and often find plants that I cannot find easily elsewhere. The website is a fantastic resource, Unfortunately very soon after planting 2 of my... See more

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Rated 5 out of 5 stars

Beth Chatto plants are always healthy, robust plants. I completely forgot about some for weeks after I planted them out, but they were doing fine...despite the fact that there had been hardly any rain... See more

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Rated 5 out of 5 stars

Beth Chatto nursery (and their garden) are among my absolute favourites. A brilliant independent nursery with plants that are clearly grown with love PLUS plants that are difficult to find anywhere. H... See more

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Rated 5 out of 5 stars

I love this company. The plants are fantastic quality and always packed and delivered with great care. Everything I’ve ordered has grown beautifully. Also love the gardening tips and weekly newsletter... See more

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Rated 5 out of 5 stars

We purchased a special pack of plants for Bees, Bugs and Butterflies from Beth Chatto to start off our brand new wildlife garden. Now into their third season, the bees, bugs and butterflies love them!... See more

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Rated 5 out of 5 stars

I very much appreciate the scope and variety of the plants presented for sale and which include species which are rarely stocked by mainstream garden centres. Providing an ecological context is also u... See more

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Rated 5 out of 5 stars

I am always excited when I receive an order from the Beth Chatto plant nursery. I had waited several months for the Alstroemerias to be propagated and received a email letting me know they were availa... See more

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Rated 5 out of 5 stars

I have placed two orders with this nursery now. Both have survived the winter and are growing well in the garden. I would be happy to continue ordering from Beth Chatto as I have been very happy with... See more

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Rated 5 out of 5 stars

Had a small problem with some snowdrop bulbs but after contacting by email it was sorted out quickly and much to my benefit as well. Otherwise excellent quality.

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Rated 5 out of 5 stars

kept up to date on status of order and delivery. given a time slot for delivery. when plant arrived they were packed really well ,very health, i was very impressed with the care that had been taken to... See more

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Rated 5 out of 5 stars

Excellent mature Origano plants for ground cover in my new rose bed. Carefully packaged and swiftly delivered. Thank you.

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Rated 5 out of 5 stars

A lovely, easy website to use and efficient, helpful, responsive customer service from people who care. Plants have almost always been excellent. The single time I had an issue I was sent replacements... See more

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Rated 5 out of 5 stars

5 Pennisetum orientale arrived in good shape, were planted a day later and now, several days on, look very happy.

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Rated 5 out of 5 stars

I have really enjoyed ordering from Beth Chatto over the last few months and will continue to do so. They have a marvellous selection of unusual and charming plants. I found them after researching alt... See more

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Rated 5 out of 5 stars

Lovely specimens with good root systems arrived before i was expecting them -- will buy from beth chatto again

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Rated 5 out of 5 stars

Lovely gardens, and plants for sale well organised, with helpful staff easy to find and plants in very good condition.

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Rated 5 out of 5 stars

Always a lovely selection of unusual plants. Very user friendly website. Plants arrive well packaged and healthy.

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Rated 5 out of 5 stars

The catalogue has a large variety of choice. The plants I ordered arrived well packaged. They were healthy and of a good size and are doing well in the garden. I would thoroughly recommend Beth Chatt... See more

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Rated 5 out of 5 stars

Bought plants for sensory garden which we maintain. Plants arrived in excellent condition and safely packed. Thanks to the team!

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Rated 5 out of 5 stars

I have ordered plants several times from Beth Chatto, they are always 1st class plants, delivered promptly, and very well packaged. Thank you.

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Rated 5 out of 5 stars

Excellent quality of plants and packed securely so that they arrived in great condition although the courier did not deliver on the correct day. Would recommend.

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Rated 5 out of 5 stars

Great quality plants, heathy and well packed. Arrived in excellent condition. Would definitely order again.

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Rated 5 out of 5 stars

Plants beautifully packed. All plants healthy and a good size. Very pleased. Website easy to use and very informative.

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Rated 5 out of 5 stars

Excellent plants, always well packaged and very helpful. Great customer service, very helpful with any plant queries.

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Rated 5 out of 5 stars

Excellent quality plants beautifully packed and arrived in perfect condition. Wide range of plants not easily obtained elsewhere and lots of helpful information for the gardener.

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Rated 5 out of 5 stars

I’ve been delighted with all the orders I have received. The plants are healthy, of good size and well packaged. They have thrived upon being planted in my garden

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Rated 5 out of 5 stars

Quality plants, delivered efficiently & well tracked, arriving as per delivery instructions. Very pleased with the service, indeed.

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Rated 5 out of 5 stars

Excellent, healthy plants, sensibly packed so they arrived in good condition.

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Rated 5 out of 5 stars

Really impressed by the plants and staff when ordering online. The plants are good quality, and well packaged. I had a problem with one of them which I flagged up, and it has been replaced withou... See more

Rated 5 out of 5 stars

Always easy and safe to buy from Beth Chatto they have everything in there garden

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Rated 5 out of 5 stars

Super, well grown plants and such helpful (and patient!) staff. Many thanks for my order.

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Rated 5 out of 5 stars

My two Benton Irises just arrived. Beautiful, healthy plants, perfectly packaged. Thank you for such wonderful plants, safely arrived!

Company replied


Company details

  1. Garden Center
  2. Gardener

Written by the company

The gardens and plants of award winning plantswoman Beth Chatto OBE VMH. Beth took a challenging landscape and transformed it into inspirational gardens based on her mantra: right plant, right place. Plants are propagated and tended until ready for sale. They're carefully selected, packaged and delivered all over the UK; from Beth's garden to yours.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

134 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I’m so glad I ‘found’ Beth Chatto

I’m so glad I ‘found’ Beth Chatto, which has become almost the only nursery I buy from these days. Following Beth, I have developed a dry garden, and the plants (many of them!) I have bought from Beth Chatto have been almost universally very good (arriving well packaged) and have taken well and thrived. I buy almost all of my plants online from Beth Chatto. Sometimes the wait time for them to become available is quite long, but the alerts work well, and the wait is worthwhile. All in all, I highly recommend Beth Chatto.

August 2, 2024
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

We are glad you found us too! Thank you for such a wonderful review Nicholas. I too have just created my very own dry garden in the front of my house full of Beth Chatto treasures and had lots of lovely comments from passers by.

All the best
Leanne

Rated 5 out of 5 stars

Visit To Beth Chattoe Gardens

First class experience from location, gardens, facilities and staff.

Staff were superb.

July 10, 2024
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Stephen,
We think our staff are superb too!
We hope to welcome you back to the Gardens soon.

All the best
Leanne

Rated 5 out of 5 stars

Beautiful, unusual plants

Beautiful, healthy plants, very securely packaged for posting. I was on a waiting list for my plants and was delighted with the whole process, from the ease of requesting the plants to receiving them.

August 1, 2024
Unprompted review
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Reply from Beth Chatto's Plants & Gardens

Hi Rachel,
Thank you for taking the time to leave us a review, we really do appreciate it.
It's always lovely to hear that our plants have arrived safely!

All the best
Leanne

Rated 5 out of 5 stars

Super plants

The strong and healthy plants arrived in first class condition as they were very well packaged. I planted them out promptly and they are thriving.

July 2, 2024
Unprompted review
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Reply from Beth Chatto's Plants & Gardens

Thank you Samantha.
Our plants are grown as nature intended, not forced in anyway which makes them robust and ready to cope with whatever the Great British weather has to throw at them!

All the best
Leanne

Rated 5 out of 5 stars

Beth Chatto plants are the best

Beth Chatto plants are the best! Beautifully packaged so they travel well in transit. Healthy robust plants that thrive. Fabulous collection to choose from. Thank you Beth Chatto gardens. Value for money.

August 6, 2024
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Thank you so much for taking the time to leave us a review Gail, it means a lot.
Our packing team work hard to carefully package up your precious cargo to ensure they arrive safely, so it's always lovely to read great feedback.

All the best
Leanne

Rated 5 out of 5 stars

Great service and great plants!

Plants always arrive well packed and in excellent condition. I have bought plants before and they are all thriving.

July 23, 2024
Unprompted review
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Reply from Beth Chatto's Plants & Gardens

Hi CJ,
Thank you for taking the time to leave us a review, we really do appreciate it.

All the best
Leanne

Rated 5 out of 5 stars

A go to supplier particularly for the less usual plants

As well as more familiar varieties Beth Chatto also grows some more unusual varieties. They provide good advice on growing conditions required and their website is such a valuable source of information. You do often have to wait for stock to become available but plants are grown ethically and peat free and carefully packaged and despatched so that they arrive safely. Maybe not always the cheapest but I like that they offer decent sized plants as I find these establish so much better - you get what you pay for. Definitely one of my ‘go to’s’ for online plants

August 6, 2024
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Thank you for your wonderful review, it really means a lot to us.
As you have said, our plants are grown in peat free compost and lovingly cared for to ensure they arrive ready to be planted straight out into your garden.

All the best
Leanne

Rated 3 out of 5 stars

NO CASH PAYMENTS

The gardens are absolutely beautiful and so well maintained. The woodland trail and butterfly search is a great way to get kids involved.
What let in down was NOT excepting cash payments anywhere on site.
To not give the customer a choice and forced to use card was a huge no for our family.

July 24, 2024
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Natalie,
Thank you for taking the time to leave us a review. It's great to read that you enjoyed the garden and the children's activities we are running throughout the summer holidays.
In response to your comment about our policy of card only payments, as a small business, the handling of cash on a daily basis adds so much extra time to our already busy day. We would love to be able to offer both options as we do understand your frustration, but counting cash, discrepancies, trips to the bank, etc, are incredibly time consuming and sometimes stressful for our staff.
I hope that explains our reasoning a little more.

All the best
Leanne

Rated 5 out of 5 stars

Good quality and size plants

Good quality and size plants. Would use again

July 7, 2024
Unprompted review
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Reply from Beth Chatto's Plants & Gardens

Hi Janice,
Thank you for taking the time to leave us a review, we really do appreciate it.

All the best
Leanne

Rated 5 out of 5 stars

Top quality plants

Top quality plants, many unobtainable elsewhere, propagated on site at this beautifully run Nursery. Have been buying here for years, both personally and as a professional. Can't praise them highly enough. Website and delivery also excellent. Very helpful on the phone and efficient email notifications for out of stock items. Very good value for plants which never fail if treated properly on receipt.

June 28, 2024
Unprompted review
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Reply from Beth Chatto's Plants & Gardens

Hi,
Thank you so much for your wonderful review and thank you for your continued support- we really do appreciate it.

All the best
Leanne

Rated 5 out of 5 stars

Quality

Visited the lovely and inspiring gardens while on a coach holiday last year so unable to buy plants at the time. Have subsequently bought on line. Yes , a little dearer for the plants and p&p but you get what you pay for…quality that has been packaged well and I wanted a specific snowdrop that was hard to find elsewhere. Look forward to my next purchases.

February 7, 2024
Unprompted review
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Reply from Beth Chatto's Plants & Gardens

Hi Jenny,
Thank you for your wonderful review! I'm glad that you were able to find the snowdrop that you wanted.

All the best
Leanne

Rated 5 out of 5 stars

Lovely garden and amazing nursery

Lovely garden and amazing nursery. The majority of plants for sale are propagated on site and whilst slightly more expensive since than some nurseries I have found their quality second to none

May 25, 2024
Unprompted review
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Reply from Beth Chatto's Plants & Gardens

Hi Dane,
Thank you for taking the time to leave us a review, we really do appreciate it.

All the best
Leanne

Rated 5 out of 5 stars

Always good quality plants and a…

Always good quality plants and a fantastic range.

May 21, 2024
Unprompted review
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Reply from Beth Chatto's Plants & Gardens

Hi Kev,
Thank you for your review, we really do appreciate you taking the time to leave us one.

All the best
Leanne

Rated 5 out of 5 stars

Second to none

I've ordered & received plants from BC on a number of occasions over several years and their quality has always been excellent, including appropriate packaging, plant information & customer service. I've no hesitation in recommending Beth Chatto, in my experience they're first class.

April 18, 2024
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Clive,
Thank you for your wonderful review, it means a lot to us!

All the best
Leanne

Rated 5 out of 5 stars

The best plant website

The best plant website. The p & p is quite expensive but the quality of the plants is worth it.

July 2, 2024
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Philippa,
Thank you for taking the time out of your day to leave us a review, we really do appreciate it. A lot of work goes into not only producing quality plants, but also making sure the website is as user friendly as possible to ensure visitors receive all the information they need. So to receive such great feedback makes it all worth it!

All the best
Leanne

Rated 5 out of 5 stars

Not a bad word to say

I've ordered three lots of plants and they've been in tip top condition. The postage and packing might be more than some others, but the plants are packed very well indeed, so justifying the few extra pounds.

June 28, 2024
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi MDH,
Thank you for your review and for your continued support for our independent family business. We work hard to make sure our plants are packed as well as possible. After months of creating and nurturing our plants, it would be a shame to fall at the last hurdle and pack them poorly risking damage.

All the best
Leanne

Rated 5 out of 5 stars

My second purchase from this company

My second purchase from this company. As before, excellent communication regarding delivery which arrived within the 1hour time slot. Plants were in good condition and well packed.
The origanum had been pruned but I know from past experience it will soon pick up and flower. My plants that survived neglect from last autumn to this June were the ones I bought from Beth Chatto last year, the “right plant, right place “ philosophy works, and a bit of pruning is a small price to pay for plants that establish better ( pruning = stronger root system) , perform better and work with climate change.
I have learned a lot from Beth Chatto’s books as I am disabled and need a low maintenance garden. Will use again.

June 25, 2024
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Karen,
Thank you for your extensive review. It's always great to get feedback from our customers and it's useful for future customers to understand our process and to know that they will be receiving the best quality plants.

All the best
Leanne

Rated 4 out of 5 stars

Unpleasant surprise initially, but quickly rectified by Customer support.

I had a very negative experience on receiving the plants, but customer support got in touch and rectified things quickly. In my book, this is good enough. So I'm updating this review to reflect my overall experience. Thanks again to Gill from Customer Services.

June 25, 2024
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Lyubomir,
I understand that Gill from customer services contacted you and offered a full refund on those plants you were unhappy with. We always urge customers to contact us as soon as possible if they are unhappy with any aspect of their order so we can try to resolve quickly.
We aim to dispatch our plant orders within a week, but due to an influx of orders, our dispatch time unfortunately increased to two weeks.
It would seem that you were also unhappy with an order from another plant nursery as we received one of your returns by mistake. In our opinion, the plants you were returning were strong and healthy and a shame for them to be going back and forward in the post unnecessarily.

All the best
Leanne

Rated 1 out of 5 stars

Plants poor quality

Plants poor quality, late in arriving and sometimes damaged.

May 21, 2024
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Caroline,
I'm very sorry to hear that. Did you contact customer services to try to resolve the issue?
If your issue hasn't been resolved, please contact us at customer@bethchatto.co.uk and we will do our best to help.

All the best
Leanne

Rated 3 out of 5 stars

Beth Chatto Dismal Service

Dismal service. I ordered and paid for some plants. After more than two weeks they had still not come. I contacted Beth Chatto and they had just been forgotten. They offered me free postage off a future order. When I decided to buy a plant from them, I couldn’t because they demanded a minimum spend of £21 and I only wanted one plant. Their remedy was worthless. I feel I’ve been treated with contempt.

They have now agreed to refund me the postal costs, which has improved them in my eyes.

May 19, 2024
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Jonquil,
Thank you for taking the time to update your review. I'm happy that the issue was resolved and you received your plants plus a refund on p&p.

All the best
Leanne

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