Beth Chatto's Plants & Gardens Reviews 134

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting the healthy and robust plants that often include unusual varieties not found elsewhere. Many consumers highlight the careful and secure packaging, ensuring plants arrive in perfect condition. The ordering process is frequently described as straightforward, with an easy-to-use website and efficient delivery services that keep customers informed. However, some customers experienced issues with packaging, finding it excessive and sometimes leading to plants being damaged or crushed during transit. A few other people also felt that some plants arrived looking sad or with dead leaves, requiring extra care to recover.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising the high quality and health of the... See more

Quality

Customers consistently express satisfaction with the quality of plants received. Reviewers frequently... See more

Order

People report positive experiences with their orders. Many customers are impressed with the plants and the... See more

Website

Clients share positive opinions on the website, consistently praising its ease of use and organization. Many... See more

Delivery service

Consumers find the delivery service to be positive. Reviewers consistently praise the prompt and swift... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve bought a range of plants in the last six months, Hakonechloea, Penisetum, Dicentra, thymes, numerous epimediums and ferns etc. I lost a Ceratostigma over the winter during a hard frost (should ha... See more

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Rated 5 out of 5 stars

Our Lavandula dentata plants from The Beth Chatto Gardens arrived this morning, skilfully packed in robust cardboard, so they were in perfect condition. And they are beautiful plants, obviously caref... See more

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Rated 5 out of 5 stars

really good choice of plants not always found elsewhere. I took advantage of the sale prices which were generous. Plants arrived well packaged and protected and are in such good condition, I'm very pl... See more

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Rated 5 out of 5 stars

For a start, the website is beautful, with helpful suggestions as to what plants might go together. The plants themselves, look well nurtured, both on line and 'in person'; there's a sense that these... See more

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Rated 2 out of 5 stars

Astounded to see that the ten plants in 1 litre pots I ordered arrived in a massive box. When I opened it there was more than a black bin liner's worth of scrunched up paper inside, weighing down... See more

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Rated 5 out of 5 stars

Have membership to the wonderful Beth Chatto Gardens! Highly recommend to visit such a joyful environment! Spring time is always a favourite time of year to enjoy a fantastic variety of Plants to choo... See more

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Rated 5 out of 5 stars

Tje plants I have bought from Beth Chatto s garden by post have always been first class in condition and delivery. You can often find more unusual varieties unavailable elsewhere. I ordered a few b... See more

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Rated 5 out of 5 stars

I ordered 16 plants in January, many of them in the half price sale. They arrived beautifully packaged as usual, but with almost half showing no above soil growth at all, which worried me a bit…I sho... See more

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Rated 5 out of 5 stars

I recently bought some plants from here and was extremely happy with my order. The plants were carefully and effectively wrapped and in sustainable packaging. They were in good condition because altho... See more

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Rated 5 out of 5 stars

This was my first order from Beth Chatto's Plants & I have been very impressed. Ordering on the website was straightforward & I was pleased to see that most plants were in 1 lire pots rather than the... See more

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Rated 5 out of 5 stars

Lovely healthy plants, all doing well since planting out. Well packaged, and the packaging was easy to recycle. I love the interesting range of plants, they have so many varieties I haven't seen befor... See more

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Rated 5 out of 5 stars

I was a little shocked when my plants arrived because they looked so small. However, when I started planting out I could see that they had strong and healthy root systems. Usually when I plant somethi... See more

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Rated 5 out of 5 stars

I have been using Beth Chatto's Plants ever since moving into our new house in Herefordshire, three years ago. I wanted a really traditional herbaceous look, plenty of bee-friendly flowers,... See more

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Rated 5 out of 5 stars

I have ordered several perennial plants from Beth Chatto this spring for my new cut flower bed. I am really delighted with all the plants: they arrived promptly, well packaged and in good condition.... See more

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Rated 5 out of 5 stars

I have brought a few plants from this company this year and often find plants that I cannot find easily elsewhere. The website is a fantastic resource, Unfortunately very soon after planting 2 of my... See more

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Rated 5 out of 5 stars

Beth Chatto plants are always healthy, robust plants. I completely forgot about some for weeks after I planted them out, but they were doing fine...despite the fact that there had been hardly any rain... See more

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Rated 5 out of 5 stars

Beth Chatto nursery (and their garden) are among my absolute favourites. A brilliant independent nursery with plants that are clearly grown with love PLUS plants that are difficult to find anywhere. H... See more

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Rated 5 out of 5 stars

I love this company. The plants are fantastic quality and always packed and delivered with great care. Everything I’ve ordered has grown beautifully. Also love the gardening tips and weekly newsletter... See more

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Rated 5 out of 5 stars

We purchased a special pack of plants for Bees, Bugs and Butterflies from Beth Chatto to start off our brand new wildlife garden. Now into their third season, the bees, bugs and butterflies love them!... See more

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Rated 5 out of 5 stars

I very much appreciate the scope and variety of the plants presented for sale and which include species which are rarely stocked by mainstream garden centres. Providing an ecological context is also u... See more

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Rated 5 out of 5 stars

I am always excited when I receive an order from the Beth Chatto plant nursery. I had waited several months for the Alstroemerias to be propagated and received a email letting me know they were availa... See more

Company replied

Rated 5 out of 5 stars

I have placed two orders with this nursery now. Both have survived the winter and are growing well in the garden. I would be happy to continue ordering from Beth Chatto as I have been very happy with... See more

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Rated 5 out of 5 stars

Had a small problem with some snowdrop bulbs but after contacting by email it was sorted out quickly and much to my benefit as well. Otherwise excellent quality.

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Rated 5 out of 5 stars

kept up to date on status of order and delivery. given a time slot for delivery. when plant arrived they were packed really well ,very health, i was very impressed with the care that had been taken to... See more

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Rated 5 out of 5 stars

Excellent mature Origano plants for ground cover in my new rose bed. Carefully packaged and swiftly delivered. Thank you.

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Rated 5 out of 5 stars

A lovely, easy website to use and efficient, helpful, responsive customer service from people who care. Plants have almost always been excellent. The single time I had an issue I was sent replacements... See more

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Rated 5 out of 5 stars

5 Pennisetum orientale arrived in good shape, were planted a day later and now, several days on, look very happy.

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Rated 5 out of 5 stars

I have really enjoyed ordering from Beth Chatto over the last few months and will continue to do so. They have a marvellous selection of unusual and charming plants. I found them after researching alt... See more

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Rated 5 out of 5 stars

Lovely specimens with good root systems arrived before i was expecting them -- will buy from beth chatto again

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Rated 5 out of 5 stars

Lovely gardens, and plants for sale well organised, with helpful staff easy to find and plants in very good condition.

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Rated 5 out of 5 stars

Always a lovely selection of unusual plants. Very user friendly website. Plants arrive well packaged and healthy.

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Rated 5 out of 5 stars

The catalogue has a large variety of choice. The plants I ordered arrived well packaged. They were healthy and of a good size and are doing well in the garden. I would thoroughly recommend Beth Chatt... See more

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Rated 5 out of 5 stars

Bought plants for sensory garden which we maintain. Plants arrived in excellent condition and safely packed. Thanks to the team!

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Rated 5 out of 5 stars

I have ordered plants several times from Beth Chatto, they are always 1st class plants, delivered promptly, and very well packaged. Thank you.

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Rated 5 out of 5 stars

Excellent quality of plants and packed securely so that they arrived in great condition although the courier did not deliver on the correct day. Would recommend.

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Rated 5 out of 5 stars

Great quality plants, heathy and well packed. Arrived in excellent condition. Would definitely order again.

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Rated 5 out of 5 stars

Plants beautifully packed. All plants healthy and a good size. Very pleased. Website easy to use and very informative.

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Rated 5 out of 5 stars

Excellent plants, always well packaged and very helpful. Great customer service, very helpful with any plant queries.

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Rated 5 out of 5 stars

Excellent quality plants beautifully packed and arrived in perfect condition. Wide range of plants not easily obtained elsewhere and lots of helpful information for the gardener.

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Rated 5 out of 5 stars

I’ve been delighted with all the orders I have received. The plants are healthy, of good size and well packaged. They have thrived upon being planted in my garden

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Rated 5 out of 5 stars

Quality plants, delivered efficiently & well tracked, arriving as per delivery instructions. Very pleased with the service, indeed.

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Rated 5 out of 5 stars

Excellent, healthy plants, sensibly packed so they arrived in good condition.

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Rated 5 out of 5 stars

Really impressed by the plants and staff when ordering online. The plants are good quality, and well packaged. I had a problem with one of them which I flagged up, and it has been replaced withou... See more

Rated 5 out of 5 stars

Always easy and safe to buy from Beth Chatto they have everything in there garden

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Rated 5 out of 5 stars

Super, well grown plants and such helpful (and patient!) staff. Many thanks for my order.

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Rated 5 out of 5 stars

My two Benton Irises just arrived. Beautiful, healthy plants, perfectly packaged. Thank you for such wonderful plants, safely arrived!

Company replied


Company details

  1. Garden Center
  2. Gardener

Written by the company

The gardens and plants of award winning plantswoman Beth Chatto OBE VMH. Beth took a challenging landscape and transformed it into inspirational gardens based on her mantra: right plant, right place. Plants are propagated and tended until ready for sale. They're carefully selected, packaged and delivered all over the UK; from Beth's garden to yours.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

134 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Plants for bees, bugs and butterflies

We purchased a special pack of plants for Bees, Bugs and Butterflies from Beth Chatto to start off our brand new wildlife garden. Now into their third season, the bees, bugs and butterflies love them!

April 30, 2025
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Thank you so much for your review Jenny and for bringing a bit of Beth's garden into your own!

All the best
Leanne

Rated 5 out of 5 stars

Excellent quality plants

I am always excited when I receive an order from the Beth Chatto plant nursery. I had waited several months for the Alstroemerias to be propagated and received a email letting me know they were available. The plants arrived beautifully packed and in excellent condition.

April 14, 2025
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Anne,
Thank you for your lovely review and support! It's great to read that you were able to get the alstroemerias you wanted.

All the best
Leanne

Rated 5 out of 5 stars

Excellent! I recently bought some plants from here…

I recently bought some plants from here and was extremely happy with my order. The plants were carefully and effectively wrapped and in sustainable packaging. They were in good condition because although dormant when they arrived, they have grown on really well now they are planted out in the garden. They arrived quickly and I wouldn’t hesitate to buy further plants from the Beth Chatto Nursery and to recommend it to others.

March 18, 2025
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

It always means a lot hearing that our customers wouldn't hesitate to recommend us to others.
Thank you for your support and for taking the time to leave us a review.

All the best
Leanne

Rated 5 out of 5 stars

Simply the best

Excellent quality plants beautifully packed and arrived in perfect condition. Wide range of plants not easily obtained elsewhere and lots of helpful information for the gardener.

April 1, 2025
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Lynn,
We always strive to produce and send out only the best quality, robust plants, so hearing back from our customers that we have achieved exactly that is fantastic!

All the best
Leanne

Rated 5 out of 5 stars

Lovely healthy plants

Lovely healthy plants, all doing well since planting out. Well packaged, and the packaging was easy to recycle. I love the interesting range of plants, they have so many varieties I haven't seen before. My new garden is a mix of sunny gravel and shade so Beth Chatto's categories of plants are perfect for me. So much inspiration for tricky places.

April 16, 2025
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Laura,
Thank you for your support and review, it means a lot to us.
We're always on the look out for and trialing new varieties, especially the more unusual ones, so really appreciate your feedback.

All the best
Leanne

Rated 5 out of 5 stars

Problem sorted

Had a small problem with some snowdrop bulbs but after contacting by email it was sorted out quickly and much to my benefit as well. Otherwise excellent quality.

February 16, 2025
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Stephen,
I'm glad to hear that your issue was sorted swiftly and you can now look forward to a wonderful display of snowdrops next year!
Thank you for taking the time to leave us a review.

All the best
Leanne

Rated 5 out of 5 stars

Wonderful plants

Always a lovely selection of unusual plants. Very user friendly website. Plants arrive well packaged and healthy.

April 30, 2025
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Thank you for taking the time to leave us a review, it really means a lot to us.

All the best
Leanne

Rated 5 out of 5 stars

Bought plants for sensory garden which…

Bought plants for sensory garden which we maintain. Plants arrived in excellent condition and safely packed. Thanks to the team!

April 30, 2025
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Margaret,
Thank you for choosing us for your plants! We really appreciate you taking the time to leave us a review.

All the best
Leanne

Rated 5 out of 5 stars

I love this company

I love this company. The plants are fantastic quality and always packed and delivered with great care. Everything I’ve ordered has grown beautifully. Also love the gardening tips and weekly newsletters - really pleased I moved to using this company.

April 30, 2025
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

What a lovely opening sentence! We love our customers!
It's great to read that you enjoy the weekly newsletters and tips - we are keen to share as much of what we do as possible so our customers know just how much love and care goes into the garden and producing plants.

All the best
Leanne

Rated 5 out of 5 stars

Excellent quality of plants and packed…

Excellent quality of plants and packed securely so that they arrived in great condition although the courier did not deliver on the correct day. Would recommend.

April 17, 2025
Unprompted review
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Reply from Beth Chatto's Plants & Gardens

Hi Rupert,
Thank you for your support and for taking the time to leave us a wonderful review, we really do appreciate it.

All the best,
Leanne

Rated 5 out of 5 stars

I have placed two orders with this…

I have placed two orders with this nursery now. Both have survived the winter and are growing well in the garden. I would be happy to continue ordering from Beth Chatto as I have been very happy with the quality of the plants and the recyclable packaging.

January 20, 2025
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Angela,
It's great to read that your plants are settling well in their new home.
Thank you for taking the time to leave us a review.

All the best,
Leanne

Rated 5 out of 5 stars

Lovely gardens and excellent plant shop

Lovely gardens, and plants for sale well organised, with helpful staff easy to find and plants in very good condition.

April 12, 2025
Unprompted review
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Reply from Beth Chatto's Plants & Gardens

Hi Amanda,
Thank you for taking the time to leave us a review, we really do appreciate it.
We hope you'll be able to visit us again soon.

All the best
Leanne

Rated 2 out of 5 stars

Disappointed

I’ve bought some perennial plants from this company in the autumn.
Brunnera which supposed to be in 1 litre pot came in 9cm pot, eaten by slugs. It is small but seems to be growing in the ground now.
Other plants looked poor. Japanese anemone did not survive in the ground planted in the early spring.
Viola is still recovering after being planted, it might not survive too.

Would never deal with them again.

November 13, 2024
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Alena,
I'm very sorry to hear that you are disappointed with your order from us, it's very important to us that our customers are happy with their plants.

So that we are aware of any issues and can rectify quickly, we would always recommend contacting us as soon as you receive your order if there is anything you are unhappy with.

We would also recommend planting your plants as soon as you receive them as they will always be happiest when in the ground instead of staying in their pots over winter.

Our brunnera aren't sold in 9cm pots, perhaps you are thinking of the viola? It is also worth noting that herbaceous plants in autumn will have started their dying back process (plants naturally retreat below the soil to wait out the winter, reemerging in spring full of energy and ready to perform for the year ahead before repeating the process). This information should have been included with your delivery on a slip, but we apologise if this was missing from the box.

Please email us with your order number and any photos if possible, and we will be able to take a look and rectify any issues you have.

Kind regards
Leanne

Rated 5 out of 5 stars

Ordering from Beth Chatto’s was easy…exciting

Ordering from Beth Chatto’s was easy and had the plants I was looking for, unusual plants that other nurseries don’t stock yet are perfect for our change in weather pattern. The plants were lovingly packed by Jo who took the utmost care that every plant was going to arrive in perfect condition. The plants themselves are first rate good healthy plants which no doubt will do well in our garden. We look forward watching the plants develop and blossom next year!
The only disappointment was the postage to our address in Moray which was to be huge, luckily there was no postage to our son’s address in Aberdeenshire, where the plants were sent to.

November 1, 2024
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Gwynne. Thank you so much for taking the time to leave us such a wonderful review. It's really helpful for others to know what they can expect when ordering from us. I will pass on your kind words to Jo and the rest of the team.

All the best
Leanne

Rated 5 out of 5 stars

Super satisfied customer

I ordered 8 plants: a selection of Japanese Anemones, Rudbekia and Phlox approx. 10 days ago. They arrived yesterday in excellent condition, all beautifully packed to avoid any soil spillage or crushing and in a strong box. I have bought from this nursery in the past, sometimes unusual plants not available elsewhere, and have never been disappointed. Have recommended to the rest of my family.

October 11, 2024
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Heather. We really do appreciate you taking the time to leave us a review. It's always lovely to hear that our customers are happy and will recommend us to others.

All the best
Leanne

Rated 5 out of 5 stars

Great selection of unusual and not so…

Great selection of unusual and not so unusual plants. Excellent quality and always very well packed.

August 1, 2024
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Thanks for your review Kevin, we really do appreciate it.
All the best
Leanne

Rated 5 out of 5 stars

Happy Customer

Very happy with my plant order. The delivery was quick and you can tell they were all packaged with love. There is a big selection of unusual cultivars and varieties to choose from here. I will be ordering again in the future.

July 17, 2024
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Dox,
Thank you for your wonderful review, it means a great deal to us to hear back from happy customers.

All the best
Leanne

Rated 5 out of 5 stars

Plants for sun and shade

I have been using the nursery quite regularly since discovering them about 15 months ago. The plants always arrive well packaged and grow strongly when planted out. I have tried other online nurseries over the years and they often require potting on for months or just die. I strongly recommend Beth Chatto for all of your plant needs.

August 15, 2024
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi John,
Thank you for taking the time to leave us a review, it means a lot to us.
Our plants are grown in tune with nature which makes them perfectly adapted to face whatever the Great British weather has to throw at them once planted out!
Thanks again for your support.

All the best
Leanne

Rated 5 out of 5 stars

Good plants

I've been very pleased with the plants I've received, always in good condition and healthy, thank you.

July 4, 2024
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Christine, thank you for taking the time to leave us a review, we really do appreciate it.

All the best
Leanne

Rated 5 out of 5 stars

More unusual excellent plants, arrived in best condition.

We visited Beth Chatto’s Garden and Nursery on my birthday last year in August and really loved it, just wished I lived a little closer so could visit more often. The nursery does stock plants that are rarer and more special than a lot of other nurseries. I bought an Agastache when I visited and have just ordered 3 more to continue a theme in a newly planted up border. The packaging, quality and prompt arrival of the plants was faultless and they are now in their new home.
Keep doing what you’re doing, we love a family run nursery couldn’t be better.

August 7, 2024
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Steve and Rose,
Thank you so much for taking the time to leave us a review. It's always wonderful receiving great feedback from happy customers to pass onto the rest of the team who all work so hard.

All the best
Leanne

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