Beth Chatto's Plants & Gardens Reviews 134

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting the healthy and robust plants that often include unusual varieties not found elsewhere. Many consumers highlight the careful and secure packaging, ensuring plants arrive in perfect condition. The ordering process is frequently described as straightforward, with an easy-to-use website and efficient delivery services that keep customers informed. However, some customers experienced issues with packaging, finding it excessive and sometimes leading to plants being damaged or crushed during transit. A few other people also felt that some plants arrived looking sad or with dead leaves, requiring extra care to recover.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising the high quality and health of the... See more

Quality

Customers consistently express satisfaction with the quality of plants received. Reviewers frequently... See more

Order

People report positive experiences with their orders. Many customers are impressed with the plants and the... See more

Website

Clients share positive opinions on the website, consistently praising its ease of use and organization. Many... See more

Delivery service

Consumers find the delivery service to be positive. Reviewers consistently praise the prompt and swift... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve bought a range of plants in the last six months, Hakonechloea, Penisetum, Dicentra, thymes, numerous epimediums and ferns etc. I lost a Ceratostigma over the winter during a hard frost (should ha... See more

Company replied

Rated 5 out of 5 stars

Our Lavandula dentata plants from The Beth Chatto Gardens arrived this morning, skilfully packed in robust cardboard, so they were in perfect condition. And they are beautiful plants, obviously caref... See more

Company replied

Rated 5 out of 5 stars

really good choice of plants not always found elsewhere. I took advantage of the sale prices which were generous. Plants arrived well packaged and protected and are in such good condition, I'm very pl... See more

Company replied

Rated 5 out of 5 stars

For a start, the website is beautful, with helpful suggestions as to what plants might go together. The plants themselves, look well nurtured, both on line and 'in person'; there's a sense that these... See more

Company replied

Rated 2 out of 5 stars

Astounded to see that the ten plants in 1 litre pots I ordered arrived in a massive box. When I opened it there was more than a black bin liner's worth of scrunched up paper inside, weighing down... See more

Company replied

Rated 5 out of 5 stars

Have membership to the wonderful Beth Chatto Gardens! Highly recommend to visit such a joyful environment! Spring time is always a favourite time of year to enjoy a fantastic variety of Plants to choo... See more

Company replied

Rated 5 out of 5 stars

Tje plants I have bought from Beth Chatto s garden by post have always been first class in condition and delivery. You can often find more unusual varieties unavailable elsewhere. I ordered a few b... See more

Company replied

Rated 5 out of 5 stars

I ordered 16 plants in January, many of them in the half price sale. They arrived beautifully packaged as usual, but with almost half showing no above soil growth at all, which worried me a bit…I sho... See more

Company replied

Rated 5 out of 5 stars

I recently bought some plants from here and was extremely happy with my order. The plants were carefully and effectively wrapped and in sustainable packaging. They were in good condition because altho... See more

Company replied

Rated 5 out of 5 stars

This was my first order from Beth Chatto's Plants & I have been very impressed. Ordering on the website was straightforward & I was pleased to see that most plants were in 1 lire pots rather than the... See more

Company replied

Rated 5 out of 5 stars

Lovely healthy plants, all doing well since planting out. Well packaged, and the packaging was easy to recycle. I love the interesting range of plants, they have so many varieties I haven't seen befor... See more

Company replied

Rated 5 out of 5 stars

I was a little shocked when my plants arrived because they looked so small. However, when I started planting out I could see that they had strong and healthy root systems. Usually when I plant somethi... See more

Company replied

Rated 5 out of 5 stars

I have been using Beth Chatto's Plants ever since moving into our new house in Herefordshire, three years ago. I wanted a really traditional herbaceous look, plenty of bee-friendly flowers,... See more

Company replied

Rated 5 out of 5 stars

I have ordered several perennial plants from Beth Chatto this spring for my new cut flower bed. I am really delighted with all the plants: they arrived promptly, well packaged and in good condition.... See more

Company replied

Rated 5 out of 5 stars

I have brought a few plants from this company this year and often find plants that I cannot find easily elsewhere. The website is a fantastic resource, Unfortunately very soon after planting 2 of my... See more

Company replied

Rated 5 out of 5 stars

Beth Chatto plants are always healthy, robust plants. I completely forgot about some for weeks after I planted them out, but they were doing fine...despite the fact that there had been hardly any rain... See more

Company replied

Rated 5 out of 5 stars

Beth Chatto nursery (and their garden) are among my absolute favourites. A brilliant independent nursery with plants that are clearly grown with love PLUS plants that are difficult to find anywhere. H... See more

Company replied

Rated 5 out of 5 stars

I love this company. The plants are fantastic quality and always packed and delivered with great care. Everything I’ve ordered has grown beautifully. Also love the gardening tips and weekly newsletter... See more

Company replied

Rated 5 out of 5 stars

We purchased a special pack of plants for Bees, Bugs and Butterflies from Beth Chatto to start off our brand new wildlife garden. Now into their third season, the bees, bugs and butterflies love them!... See more

Company replied

Rated 5 out of 5 stars

I very much appreciate the scope and variety of the plants presented for sale and which include species which are rarely stocked by mainstream garden centres. Providing an ecological context is also u... See more

Company replied

Rated 5 out of 5 stars

I am always excited when I receive an order from the Beth Chatto plant nursery. I had waited several months for the Alstroemerias to be propagated and received a email letting me know they were availa... See more

Company replied

Rated 5 out of 5 stars

I have placed two orders with this nursery now. Both have survived the winter and are growing well in the garden. I would be happy to continue ordering from Beth Chatto as I have been very happy with... See more

Company replied

Rated 5 out of 5 stars

Had a small problem with some snowdrop bulbs but after contacting by email it was sorted out quickly and much to my benefit as well. Otherwise excellent quality.

Company replied

Rated 5 out of 5 stars

kept up to date on status of order and delivery. given a time slot for delivery. when plant arrived they were packed really well ,very health, i was very impressed with the care that had been taken to... See more

Company replied

Rated 5 out of 5 stars

Excellent mature Origano plants for ground cover in my new rose bed. Carefully packaged and swiftly delivered. Thank you.

Company replied

Rated 5 out of 5 stars

A lovely, easy website to use and efficient, helpful, responsive customer service from people who care. Plants have almost always been excellent. The single time I had an issue I was sent replacements... See more

Company replied

Rated 5 out of 5 stars

5 Pennisetum orientale arrived in good shape, were planted a day later and now, several days on, look very happy.

Company replied

Rated 5 out of 5 stars

I have really enjoyed ordering from Beth Chatto over the last few months and will continue to do so. They have a marvellous selection of unusual and charming plants. I found them after researching alt... See more

Company replied

Rated 5 out of 5 stars

Lovely specimens with good root systems arrived before i was expecting them -- will buy from beth chatto again

Company replied

Rated 5 out of 5 stars

Lovely gardens, and plants for sale well organised, with helpful staff easy to find and plants in very good condition.

Company replied

Rated 5 out of 5 stars

Always a lovely selection of unusual plants. Very user friendly website. Plants arrive well packaged and healthy.

Company replied

Rated 5 out of 5 stars

The catalogue has a large variety of choice. The plants I ordered arrived well packaged. They were healthy and of a good size and are doing well in the garden. I would thoroughly recommend Beth Chatt... See more

Company replied

Rated 5 out of 5 stars

Bought plants for sensory garden which we maintain. Plants arrived in excellent condition and safely packed. Thanks to the team!

Company replied

Rated 5 out of 5 stars

I have ordered plants several times from Beth Chatto, they are always 1st class plants, delivered promptly, and very well packaged. Thank you.

Company replied

Rated 5 out of 5 stars

Excellent quality of plants and packed securely so that they arrived in great condition although the courier did not deliver on the correct day. Would recommend.

Company replied

Rated 5 out of 5 stars

Great quality plants, heathy and well packed. Arrived in excellent condition. Would definitely order again.

Company replied

Rated 5 out of 5 stars

Plants beautifully packed. All plants healthy and a good size. Very pleased. Website easy to use and very informative.

Company replied

Rated 5 out of 5 stars

Excellent plants, always well packaged and very helpful. Great customer service, very helpful with any plant queries.

Company replied

Rated 5 out of 5 stars

Excellent quality plants beautifully packed and arrived in perfect condition. Wide range of plants not easily obtained elsewhere and lots of helpful information for the gardener.

Company replied

Rated 5 out of 5 stars

I’ve been delighted with all the orders I have received. The plants are healthy, of good size and well packaged. They have thrived upon being planted in my garden

Company replied

Rated 5 out of 5 stars

Quality plants, delivered efficiently & well tracked, arriving as per delivery instructions. Very pleased with the service, indeed.

Company replied

Rated 5 out of 5 stars

Excellent, healthy plants, sensibly packed so they arrived in good condition.

Company replied

Rated 5 out of 5 stars

Really impressed by the plants and staff when ordering online. The plants are good quality, and well packaged. I had a problem with one of them which I flagged up, and it has been replaced withou... See more

Rated 5 out of 5 stars

Always easy and safe to buy from Beth Chatto they have everything in there garden

Company replied

Rated 5 out of 5 stars

Super, well grown plants and such helpful (and patient!) staff. Many thanks for my order.

Company replied

Rated 5 out of 5 stars

My two Benton Irises just arrived. Beautiful, healthy plants, perfectly packaged. Thank you for such wonderful plants, safely arrived!

Company replied


Company details

  1. Garden Center
  2. Gardener

Written by the company

The gardens and plants of award winning plantswoman Beth Chatto OBE VMH. Beth took a challenging landscape and transformed it into inspirational gardens based on her mantra: right plant, right place. Plants are propagated and tended until ready for sale. They're carefully selected, packaged and delivered all over the UK; from Beth's garden to yours.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

134 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great plants in great condition.

I was a little shocked when my plants arrived because they looked so small. However, when I started planting out I could see that they had strong and healthy root systems. Usually when I plant something from a pot its growth stalls and I have to wait a while to see if it will restart or not. This time all the plants just seemed to burst straight into vigorous growth, confirming that the healthy roots are what matter!

May 1, 2025
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Robert,
Thank you for your wonderful feedback and for confirming the importance of a strong root system. It's all about the roots!

All the best
Leanne

Rated 5 out of 5 stars

BRILLIANT, ROBUST, HEALTHY PLANTS, AGAIN, & AGAIN..& AGAIN!

I have been using Beth Chatto's Plants ever since moving into our new house in Herefordshire, three years ago.

I wanted a really traditional herbaceous look, plenty of bee-friendly flowers, all year-round colour, form & texture. I was replacing a rather over-the-hill 'Dry Garden' planting, utterly out of keeping with our location and rich soils. Beth Chatto's catalogue offered me dozens of top choices ~ geums, bergenias, astilbes, astrantias for example.

The plants have been universally big, meaty stock, robustly full of life and health, and offering the super colour, variety and year-round interest I needed. Trouble is, I cannot keep away!

The site is lovely and easy to use, endlessly helpful, even more endlessly tempting! Oh, and they offer an excellent alert service, notifying you when that must-have plant is back available.

Fantastic nursery, for the newbie and the old hand alike. Thank you for the great service and being totally reliable.

May 1, 2025
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Wow, thank you so much for your fantastic review!
'Robustly full of life and health'...I love that!

Thank you for your support, it means a lot to us.

All the best
Leanne

Rated 5 out of 5 stars

5 Pennisetum orientale arrived in good…

5 Pennisetum orientale arrived in good shape, were planted a day later and now, several days on, look very happy.

May 6, 2025
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Alan,
Thank you for taking the time to leave us a review, we really do appreciate it.
Enjoy your fountain grass and their wonderful fluffy seedheads later in the year!

All the best
Leanne

Rated 5 out of 5 stars

My top online nursery.

Beth Chatto plants are always healthy, robust plants. I completely forgot about some for weeks after I planted them out, but they were doing fine...despite the fact that there had been hardly any rain. I do appreciate the plastic-free packing too.

April 1, 2025
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Lucy,
Thank you for your support and lovely words! You never know what the great British weather has to throw at us, so we always strive to give our plants the best possible start and will only send strong plants ready to face the great outdoors!

All the best
Leanne

Rated 5 out of 5 stars

A top five nursery

I’ve bought a range of plants in the last six months, Hakonechloea, Penisetum, Dicentra, thymes, numerous epimediums and ferns etc. I lost a Ceratostigma over the winter during a hard frost (should have kept in the greenhouse and planted in spring, mea culpa) but everything else doing brilliantly. Fantastic range, healthy plants and great selections of species. Top five nursery for sure.

March 1, 2025
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Daniel,
Thank you for your wonderful review and support. It's great to read that your plants are settling in well.

All the best
Leanne

Rated 5 out of 5 stars

Quality

Excellent plants, always well packaged and very helpful. Great customer service, very helpful with any plant queries.

April 10, 2025
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Jacqui,

Thank you for your support and review, it really means a lot to us.

All the best
Leanne

Rated 5 out of 5 stars

Excellent mature Origano plants for…

Excellent mature Origano plants for ground cover in my new rose bed. Carefully packaged and swiftly delivered.
Thank you.

May 1, 2025
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Robert,
Thank you for your wonderful feedback on our plants and delivery, we really do appreciate it.

All the best
Leanne

Rated 5 out of 5 stars

Excellent

Excellent, healthy plants, sensibly packed so they arrived in good condition.

April 8, 2025
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Malcolm,
Thank you for taking the time to leave us a review, we really do appreciate it.

All the best
Leanne

Rated 5 out of 5 stars

Always easy and safe to buy from Beth…

Always easy and safe to buy from Beth Chatto they have everything in there garden

May 1, 2025
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Barry,
Like you have said, on a visit to the garden you will see our range of plants growing in the different conditions of Beth's Garden - the perfect chance to see their growth habit and any standout combinations.
Thank you for your review.

All the best
Leanne

Rated 5 out of 5 stars

Quality plants

Quality plants, delivered efficiently & well tracked, arriving as per delivery instructions. Very pleased with the service, indeed.

May 1, 2025
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi John,
Thank you for your support and for taking the time to leave us a review, it means a lot to us.

All the best
Leanne

Rated 5 out of 5 stars

I very much appreciate the scope and…

I very much appreciate the scope and variety of the plants presented for sale and which include species which are rarely stocked by mainstream garden centres. Providing an ecological context is also useful.

May 15, 2024
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Christopher,
Thank you for taking the time to leave us a review.
We are always working to build on Beth's ecological and sustainable approach, so including ecological credentials from Dr Chris Gibson will help provide our customers with even more information when selecting the right plant for the right place.

All the best
Leanne

Rated 5 out of 5 stars

Delighted with plants!

I have ordered several perennial plants from Beth Chatto this spring for my new cut flower bed. I am really delighted with all the plants: they arrived promptly, well packaged and in good condition. They are all now thriving in my garden! I will definitely be ordering from Beth Chatto plants again.

April 15, 2025
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Linda,
Thank you for your wonderful review and support, it means a lot to us. It's great to read that your plants are now thriving in their new home.

All the best
Leanne

Rated 5 out of 5 stars

Happy growing

For a start, the website is beautful, with helpful suggestions as to what plants might go together. The plants themselves, look well nurtured, both on line and 'in person'; there's a sense that these are the offspring of plantspeople and not a factory farm. The postage may seem a little steep, but all is safely packaged and in recyclable material. My plants arrived in perfect condition. Bravo.

April 11, 2025
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Tish,
We worked hard to make the new look website beautiful, easier to navigate and a great plant reference tool, so it's great to read that we're on the right track!
Thank you for taking the time to leave us a review.

All the best
Leanne

Rated 5 out of 5 stars

I ordered 16 plants in January

I ordered 16 plants in January, many of them in the half price sale. They arrived beautifully packaged as usual, but with almost half showing no above soil growth at all, which worried me a bit…I should not have doubted!
They are all now looking extremely healthy and the last reluctant one, a hosta, is emerging. Wonderful stock. I would not buy online from anyone else.

January 6, 2025
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Sue,
Thank you for taking the time to leave us a review! It's great to read that your plants have now woken up from their winter dormancy and are strong and happy.

All the best
Leanne

Rated 5 out of 5 stars

Beth Chatto nursery is hard to beat

Beth Chatto nursery (and their garden) are among my absolute favourites. A brilliant independent nursery with plants that are clearly grown with love PLUS plants that are difficult to find anywhere. Highly recommend!!

May 1, 2025
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Thank you for your wonderful review Benny. Our plants are certainly grown with love and care and we know they will be given the same treatment in their new home!

All the best
Leanne

Rated 5 out of 5 stars

Excellent customer service

A lovely, easy website to use and efficient, helpful, responsive customer service from people who care. Plants have almost always been excellent. The single time I had an issue I was sent replacements immediately.

April 7, 2025
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Mrs Batten,
Thank you for your feedback and support, we really do appreciate it. Every customer is important to us, so if there are ever any issues with an order, we will do everything we can to quickly rectify and improve.

All the best
Leanne

Rated 5 out of 5 stars

Great quality plants

Great quality plants, heathy and well packed. Arrived in excellent condition. Would definitely order again.

March 13, 2025
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Steff,
Thank you for taking the time to leave us a review and for your support. We hope your plants are settling in well!

All the best
Leanne

Rated 5 out of 5 stars

Have membership to the wonderful Beth…

Have membership to the wonderful Beth Chatto Gardens! Highly recommend to visit such a joyful environment! Spring time is always a favourite time of year to enjoy a fantastic variety of Plants to choose for an appropriate open space, big or small areas. All of which are nurtured by excellent, knowledgeable kind and very caring Staff. Thank you

April 22, 2025
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Kirsten,
Thank you for your wonderful review and for your continued support, we really do appreciate it. Visiting the garden through the seasons is the best way to see how the different areas change and how plants behave.
We hope to welcome you to the gardens again soon.

All the best
Leanne

Rated 5 out of 5 stars

Healthy good sized plants

The catalogue has a large variety of choice. The plants I ordered arrived well packaged. They were healthy and of a good size and are doing well in the garden.
I would thoroughly recommend Beth Chatto Plants

March 21, 2025
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Ann,
Thank you for taking the time to leave us a review, it's wonderful to read that you would recommend us to others and were happy with your order.

All the best
Leanne

Rated 5 out of 5 stars

Delighted! all the orders…

I’ve been delighted with all the orders I have received. The plants are healthy, of good size and well packaged. They have thrived upon being planted in my garden

April 30, 2025
Unprompted review
Beth Chatto's Plants & Gardens logo

Reply from Beth Chatto's Plants & Gardens

Hi Charlotte,
Thank you for your support and for taking the time to leave us a review - it means a lot to us.
It's always lovely to receive such great feedback on our plants and careful packaging.

All the best
Leanne

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look