I Have contact support team for 6 weeks i Have no answer !!! Deposits with European VISA or Mastercard îs not working
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Review summary
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Reviews shaping this summary
Last update 6th July: Problem solved happily. Old issues: Just opened a BetInAsia account for Sharp exchange betting 3 days ago, deposited $300 USDT but only received $297. I've never seen any... See more
Company replied
( this review is for every better that hesitates to use BIA because of the 1 star comments) I am using BIA for over a month, firstly i thought its a scam and i would lose money but for a month i have... See more
Company replied
My Mame Is Riccardo Mazzoli. I must apologize with Betinasia. I diden't check properly,the payment has arrived.
Company replied
Company details
Written by the company
BetInAsia is a betting brokerage that offers the BEST ODDS and liquidity on a wide range of betting markets and products, provided by the most reputable Asian bookies and betting exchanges. Most popular payment options are available without fees. Winning players are welcome and never limited!
Contact info
3.1
Average
224 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Trustful bookie
Perfect service and the most reliable and trustworthy bookie on the market these days. Will never suspend your winning account
April 7, 2025
Unprompted review
Reply from BetInAsia
Hello Plamen,
Thank you for the amazing review! We’re thrilled to hear you’re enjoying the experience and really appreciate your kind words about our service. Being reliable and fair to our players is at the heart of what we do, and it's great to know that stands out to you.
We look forward to continuing to provide you with the top-tier service you deserve. Thanks again for your trust and loyalty!
Best regards,
Team BetInAsia
betinasia stole my deposit and is not crediting it to my account
6ae97ce94b8300c914ef3a12393f74c776ab91df155ec45436d60b2d022e747a
ef27fc733438272e9f28bd91a7f480b011699bd931cffacabb50a25b0023c9e8
here is the hash of transactions of my deposit and withdrawal to my accounts, the broker claims he has no information from the provider and is dragging out the time in every possible way, although my deposit at the same hour was sent by the provider. i think they are scammers?
March 13, 2025
Unprompted review
Reply from BetInAsia
Hello Sir,
Thank you for sharing your experience!
We understand your frustration and appreciate your patience while this was being resolved. As we have already explained in our email correspondence, the delay was due to an issue on the crypto provider’s side, not on our end. However, we’re pleased to confirm that the issue was successfully resolved and your deposit has already been added to your account, as you are aware.
We always strive for a smooth experience, and while external processing delays can sometimes occur, we remain committed to resolving any issues as quickly as possible. We believe it’s only fair to turn this review into a positive one at this point and look forward to our mutual cooperation for many years to come.
Best regards,
Team BetInAsia
long Time Windraw !!!!
long Time Windraw !!!!! longer and longer waits for Payouts! on live chat they keep repeating the same rule... we have a lot of clients or we are already taking care of your payout..... I don't know if they have financial problems?
March 15, 2025
Unprompted review
Reply from BetInAsia
Hello Sir,
We appreciate your feedback and understand your concerns. In order to provide a proper response, we requested additional information through the trustpilot platform, but we have not received any further details from you.
We can assure you that we successfully process payouts and service thousands of customers on a daily basis worldwide. While occasional delays can occur due to high demand or standard verification procedures, we remain committed to ensuring all transactions are handled as efficiently as possible.
If you require further assistance, we encourage you to reach out to our support team, and we’ll be happy to assist you.
Best regards,
Team BetInAsia
Always received all payments
Always received all payments. Great odds. Would recommend their black product.
March 5, 2025
Unprompted review
Reply from BetInAsia
Hello Sir,
Thank you for your wonderful review! We're thrilled to hear you're enjoying our services—from our reliable payments and competitive odds to our BetInAsia - BLACK product. Your recommendation truly means a lot to us, and we’re excited to continue delivering an exceptional experience for years to come.
Best regards,
Team BetInAsia
First time using BetInAsia
First time using BetInAsia. Very happy with their services. Good exchanges with great odds and liquidity. My first withdrawal was super fast. Used SOL and had the money in my wallet in less than 2m. For sure will keep using their services.
March 10, 2025
Unprompted review
Reply from BetInAsia
Hello Hugo,
Thank you for taking the time to share your feedback! We're thrilled to hear that your first experience with BetInAsia was a great one—from enjoying our competitive odds and liquidity to having a super fast withdrawal. Your feedback means a lot to us, and we look forward to provide you with exceptional service for many more years to come!
Best regards,
Team BetInAsia
Account suspended
Hello .everytime when you winning and withdraw amounts. They starting to suspend account and start investigation .i am tired of this .i think betinasia not want pay money .6849 euro fund still in my balance .
February 21, 2025
Unprompted review
Reply from BetInAsia
Hello Kamal,
Thank you for sharing your concerns with us.
We understand that security checks can be frustrating, but please rest assured that they are a standard procedure essential for maintaining a secure and fair environment for all our customers. These measures are also necessary to ensure compliance and are required by our third-party partners and providers.
Your funds remain safe, and our team is dedicated to complete the necessary procedure with all parties involved as soon as possible. If you need further assistance or an update, please reach out to our support team.
Thank you for your patience and understanding.
Best regards,
Team BetInAsia
The best
Fast deposit, fast withdraws (Like 2 mins the last times) and help within minutes everytime. I have used them for years and there is never any problems.
February 15, 2025
Unprompted review
Reply from BetInAsia
Hi Sebastian,
Thanks for your fantastic review! We're thrilled to hear you've had such a smooth experience with deposits, withdrawals, and our support team. It's great to have you with us for years, and we appreciate your trust.
Here’s to many more years to come!
Best regards,
Team BetInAsia
Step in right direction
I had written negative review earlier, but since my funds have been successfully transferred I think it is only fair that I changed it. I need to point out that I have been able to talk with agents all the time, and while I was frustrated by generic nature of their responses and how much time passed for simple transfer, communication was stable. I dont really know what its like to be an agent and work with some exchange and then not to work with them, I guess its complicated with some customers stuck in between. Well, I have some more open bets and bet enquires with them, we will see about all that, but thanks goes to bia and support for closing this chapter.
February 4, 2025
Unprompted review
Reply from BetInAsia
Hello Mario,
Thank you for updating your review and demonstrating such fair play. We truly value your constructive feedback and sincerely appreciate your patience and understanding throughout the process.
While we recognize the situation was frustrating, we’re pleased to have resolved it successfully. Our focus remains on continually enhancing the overall experience for our customers. Should you need further assistance or have any additional inquiries, please don’t hesitate to reach out.
Once again, thank you for your trust and support.
Best regards,
Team BetInAsia
kérdéses
I registered half a year ago, so far everything has been fine, but since yesterday I have not been able to log in. They say that they are checking something and the account will be closed until then. They could not give a time for the length of the investigation, I am eagerly awaiting the developments, which I will share. I have been a betfair VIP for 20 years, and it is still there did not occur.
February 1, 2025
Unprompted review
Reply from BetInAsia
Hello Uli,
Thank you for sharing your feedback. We’re glad to hear that you’ve had a positive experience with us so far.
Regarding your current concern, we’ve already reached out to you through Trustpilot requesting additional details about your account so we can provide proper feedback or investigate your concern further. Unfortunately, we haven’t received the necessary information yet.
Please feel free to reach us at support@betinasia.com, we’re committed to ensuring transparency and addressing any concerns promptly.
Best regards,
Team BetInAsia
Unfair Account Closure and Fund Confiscation
I have been a long-time user of BetInAsia and initially trusted their platform for its transparency and professionalism. However, I am deeply disappointed with their recent decision to confiscate funds from my account without a clear and justifiable explanation.
The issue stems from a transfer of funds from a partner platform, ReelCrypto, where there were alleged verification issues. While I acknowledge there may have been discrepancies during ReelCrypto’s KYC process, it’s important to note that these funds had already been withdrawn into my BetInAsia account and approved on their own KYC process. At the time of transfer, my account was in full compliance with BetInAsia’s requirements.
I strongly believe that BetInAsia’s decision to confiscate these funds is both disproportionate and inconsistent with their Terms and Conditions, which do not explicitly state that partner platform findings can retroactively affect funds already withdrawn and held on BetInAsia. Furthermore, the lack of transparency regarding how BetInAsia accessed documents submitted to ReelCrypto raises serious concerns about privacy and data-sharing practices.
I have made every effort to address this matter directly with BetInAsia’s support team. I am willing to cooperate fully to resolve this matter amicably. I look forward to BetInAsia taking the necessary steps to restore trust and provide a resolution.
December 21, 2024
Unprompted review
Reply from BetInAsia
Hello Nordin,
Thank you for sharing your feedback regarding your experience with BetInAsia.
After a thorough review of the matter, we have acted in accordance with our commitment to ensuring compliance and the security of our platform. As part of this process, we uphold strict standards to protect our users and maintain the integrity of our operations.
BetInAsia remains dedicated to providing a secure environment and adhering to anti-fraudulent activities, anti-money laundering, and anti-impersonation, with all decisions guided by our Terms and Conditions and privacy obligations.
This matter has been carefully reviewed, and the decision has been concluded.
Best regards,
Team BetInAsia
I have a winning bet that is now 8 days…
I have a winning bet that is now 8 days old.
I have emailed at least 20 times and get the same auto response that the relevant department is looking at it.
Be WARNED
They don’t pay all winnings bets
December 18, 2024
Unprompted review
Reply from BetInAsia
Hello Sir,
Thank you for your feedback. Unfortunately, we cannot locate any customer account under the name "DRL," as stated in your Trustpilot review. Additionally, no further details were provided upon our request through Trustpilot, leaving us unable to identify you as a genuine customer of BetInAsia and address your concerns specifically.
Your satisfaction is important to us, and we encourage you to provide more information or reach out directly at support@betinasia.com. Once we have the necessary details, we will be happy to assist you further.
Kind regards,
Team BetInAsia
Bad Chat Experience
New Customer wanting to get some information about Sharp Exchange and the commission rates. The customer service representative Cleyr just continually avoided the question and used cut and paste replies. She kept telling me I will find out the information when I sign up. Why would anyone sign up without the information they needed. Bad experience and felt like they were trying to hide something. Why she could not be honest and upfront rather then tell me everything except what I wanted to know. They lost a possible new customer from bad service.
December 20, 2024
Unprompted review
Reply from BetInAsia
Hello Paul,
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience you experienced while seeking information about Sharp Exchange. Your feedback is important to us, and we understand how frustrating it can be not to receive clear answers at first. However, we are glad to have resolved your queries and provided the requested information via email afterward.
This situation seems to have been a misunderstanding on our part, and we regret that it led to a negative impression of our service. At BetInAsia, we are committed to treating our customers with great care and providing transparent and helpful support. Your concerns highlight an area where we can improve, and we will use your feedback to ensure our team delivers even better experience moving forward.
We truly value the opportunity to assist potential customers like you and hope to acquire your trust in the future. If you have further questions or need clarification, please feel free to reach out—we are here to help.
Looking forward to hearing from you.
Best regards,
Team BetInAsia
The best sports betting broker of this…
The best sports betting broker of this entire world! Great support, hard work ing to solve the problems asap, are really passionate dedication of this platform! I like it!!!
December 16, 2024
Unprompted review
Reply from BetInAsia
Hello Adi,
Thank you being a member of our distinguished betting community and for taking the time to share your feedback! 🌟
Our team is truly dedicated and passionate about delivering the best experience, and it’s rewarding to hear that you consider us the best sports betting broker.
If you ever need further support or have suggestions to make your experience even better, don’t hesitate to reach out.
Here is to many years of cooperation to follow!
Best regards,
Team BetInAsia
A very suspicious platform.
A very suspicious platform.
Three days ago, when I woke up and logged into my Sharp Exchange account, I noticed that almost all my money was gone, specifically 653 euros. I couldn’t understand what had happened, so I checked my bets. I couldn’t believe what I was seeing. A bet was placed in my account while I was asleep, one that I didn’t place.
It makes no sense that someone hacked into my account and placed a bet on my behalf because they wouldn’t gain anything from doing so. Therefore, the only logical explanation is that Sharp made a mistake and took my money.
When I contacted them, they told me it wasn’t their mistake and that they are not responsible for incorrect bets, without even analyzing the numerous facts I had presented to them.
November 23, 2024
Unprompted review
Reply from BetInAsia
Hi Marko,
Thank you for sharing your concerns.
At BetInAsia, we take account security and the integrity of our platform very seriously. We truly understand your position and want to assure you that your experience matters to us deeply.
Unfortunately, as mentioned in our email correspondence, after thoroughly investigating your case, we found no evidence of system errors directly attributable to Sharp Exchange. While we understand that this outcome is not what you hoped for, we must emphasize the importance of adhering to account security measures, including using the official login URL and enabling the 2FA feature available to all accounts. These steps are crucial in significantly reducing the risk of unauthorized activity.
As outlined in our Terms and Conditions under the "Liability" section, users are responsible for safeguarding their credentials and securing their accounts against potential misuse. While we work diligently to provide a secure platform, protecting account details is a shared responsibility.
Once again, we sincerely regret the inconvenience you have experienced and thank you for your understanding and patience.
Kind regards,
Team BetInAsia
Betinasia general
Their new exchange, sharpxch does not show account balance in ''account statement menu''. Having an account there is like having a bank account, but you cannot see how much money do you have, where it went, where it came. In addition, their partnership broke with orbitexch, I had positions open at there, which I did not intend to keep open until the end of the season. They did not close these positions on my request and did not transfer that money to my account. If they break their partnership with orbitexch, they should take responsibility and help their customers. In addition, they failed to provide an account statement from their new exchance(sharpxch) with visible account balances between transactions, even when I requested it.
Stay well away from this place.
October 31, 2024
Unprompted review
Reply from BetInAsia
Hello Indrek,
Thank you for sharing your experience with us.
We assure you that we fully understand the importance of ease of use when managing your account on Sharp Exchange. Dedicated to delivering exceptional service and taking our customer needs and expectations into consideration, please note that our team is actively working on enhancing the account statement menu to provide clearer balance details between transactions.
Regarding your positions on Orbit Exchange, as mentioned in our email correspondence, take note that your bets will be settled accordingly, and any remaining balance will be transferred to your main BetInAsia wallet.
Once again, we appreciate your feedback, as it helps us enhance our services. Thank you for your patience and understanding—we’re committed to turning this experience into a positive one and regaining your trust.
Kind regards,
Team BetInAsia
My money was stolen of my account
BetInAsia was using a platform called OrbitX. The platform switched to SharpExchange. They changed all the accounts and provided base passwords to users. They gave me a new base password for my account, and they transferred the funds. A week later, two bets were placed with my money, but I wasn’t the one who placed them. I immediately contacted support to ask what was going on. They told me it was under investigation. Now, it’s been six weeks without any update or progress on the matter. They keep telling me it’s still being processed, and the team hasn’t acted yet. I don’t understand how a betting site can leave someone waiting for six weeks like this. I’ve used most of the betting sites in my region. Betfair closed in my area, which is why I started using their platform since it was the closest alternative. Despite everything, I’m extremely disappointed with how they’re handling my issue. I don’t believe this message will help my case, but I think I understand that I’ve lost 450 euros.
Edit: 2h after replying this review, they sent me an email saying:” Upon a long, thorough, and detailed investigation regarding this situation, the investigation of your Sharp Exchange account has finished, and unfortunately, as we were informed, they were not able to retrieve any funds. "
This is a total scams. Don’t use their service, your money is at risk.
September 29, 2024
Unprompted review
Reply from BetInAsia
Hi Christopher,
Thank you for reaching out and sharing your experience. We understand your frustration, and we’re genuinely sorry for the inconvenience and extended delay you’ve encountered. Please rest assured that your case is being handled with care, as we strive to ensure a thorough investigation. Although this process has taken longer than expected, our team is actively working to bring this matter to a resolution. Your patience is greatly appreciated, and we will continue to keep you informed of any updates as soon as they are available, through your open email ticket. Thank you for your understanding as we work to address this issue.
Best regards,
Team BetInAsia
They have a good team working 24/7
They have a good team working 24/7! Great support and resolving problems!
Thanks a lot
September 24, 2024
Unprompted review
Reply from BetInAsia
Hi Ivan,
Thank you for taking the time to share your positive experience with us! We're pleased to hear that our customer support met your expectations. Should you require any further assistance, please do not hesitate to contact us.
Thanks again for choosing us!
Best regards,
Team BetInAsia
Great and solid support
Great and solid support, they have a quick team to help you out, deposits and withdrawals are fast also.
September 21, 2024
Unprompted review
Reply from BetInAsia
Hello Screenwiki,
Thank you for taking the time to share your positive experience with us! Our goal is always to provide our players with the best possible service on the market, and it's wonderful to know we hit the mark.
Thanks again for choosing us!
Best regards,
Team BetInAsia
great site,has alot of betting option…
great site,has alot of betting option for football and on ps3838 insane offer for esport bet also,withdrawals sometimes are instant and sometimes takes 12-15 hours,i use skrill for deposit and withdrawal,super satisfied
August 28, 2024
Unprompted review
Reply from BetInAsia
Hello Dino,
Thank you for your positive feedback! We're thrilled to hear that you're enjoying the wide range of betting options we offer. Your satisfaction is our priority, and it's great to know that you're happy with our services.
We also appreciate your patience regarding withdrawals. While we aim to process them as quickly as possible, there can be occasional delays due to various factors. We’re continuously working to improve our processes to ensure a smoother experience for all our customers.
Thanks again for choosing us, and if you ever have any questions or need assistance, please don’t hesitate to reach out.
Kind regards,
Team BetInAsia
Professional & exceptional Customer…
Professional & exceptional Customer Support, highly recommended.
August 21, 2024
Unprompted review
Reply from BetInAsia
Hi Pouria,
Thank you for your positive feedback. We're pleased to hear that our customer support met your expectations. Providing exceptional service is a priority for us, and your recommendation is greatly appreciated. Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Team BetInAsia
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