Overall good experience but with some of the games especially. Goones treasure quest 3 You can't change the betting stakes from a £ Also I would like to see my balance shown bigger
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Has been great the last few days easy to use and great supports available who aren't all robots. Made 2 small withdrawals & was in my account in few hours however my most recent withdrawal little bigg... See more
Company replied
Wins and bonuses are pretty slim RTP isn't great, so due to this i can't rate any higher than three at the moment. The only reason I have given it a three is based on some of the promotion's and the s... See more
Company replied
I have done the promotional reward and done a withdrawal now my account isn’t moving correct maswell as every game I play has a long delay when play in the casino games
Company replied
Company details
- Online Casino or Bookmaker
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
BetMGM UK is a premium online betting and gaming brand, brought to you by MGM Resorts International, a global leader in entertainment. At BetMGM UK we bring you the new golden era in betting and gaming entertainment with golden promotions on your favourite sports events, competitive odds, new and exclusive casino games, our supersized jackpot, attractive rewards and bonuses plus, so much more.
Contact info
United Kingdom
- support@betmgm.co.uk
- betmgm.co.uk
3.6
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from BetMGM UK
Hey there,
Thank you for your positive feedback. We are delighted to hear that you are enjoying our sports betting offers. We are committed to providing competitive and valuable promotions across a wide range of sports for all our customers.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Hey there,
Thank you for sharing your feedback. We understand that it is a very disappointing experience when you do not get the wins you were hoping for. We assure all players that game outcomes are determined by a certified Random Number Generator for fairness, and we encourage using our safer gambling tools if you feel they may be helpful.
Kind Regards,
BetMGM.
Deposited via Google pay wallet from my…
Deposited via Google pay wallet from my husbands card. Everything was fine until I won a little and decided to withdraw. Straight away asked for a photo of that card, I have explained that it wont be under my name as I only use it through Google pay walllet. They said its fine, they just want to have a look at it. Ive sent it and got my account suspended immediately, got my initial deposit back but no winnings. It was not even £300 in profit. Imagine winning a lot more. I mean what a shitty casino... I strongly recommend everyone to AVOID them. Not worth a single second of your time...
July 19, 2026
Unprompted review
Reply from BetMGM UK
Dear Ovidijus,
We have received your feedback concerning your account suspension and the payment method used. We recognise how upsetting this situation must be when you are expecting to withdraw your winnings. As a licensed operator, we are required to ensure that all funds originate from a payment source belonging to the account holder, a policy in place to meet legal and security obligations.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM.
Fast pay outs stuck to the bonus…
Fast pay outs stuck to the bonus offered easy to navigate one of the best sites going
July 19, 2026
Reply from BetMGM UK
Dear Arron,
Thank you for your fantastic feedback. We are delighted to hear you value our fast payouts, adherence to bonus offers, and ease of navigation, considering us one of the best sites. We are committed to maintaining these high standards and providing an excellent experience for all our players.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Adrian,
We appreciate you sharing your thoughts on our promotions. It's great to know that our offers stand out positively when compared to others. Our team will continue to work hard on creating unique and rewarding promotions for everyone to enjoy.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Michael,
We appreciate you taking the time to share your comments. It's wonderful to know that you are pleased with our layout. Our team works hard to provide an intuitive and appealing design, and we are committed to maintaining this high standard for all our users.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Hey there,
Thank you for your positive feedback. We are delighted to hear you consistently have a good experience with us. We are committed to maintaining this high standard of service and ensuring every visit is an enjoyable one.
Kind Regards,
BetMGM.
I’m new to this and so far I find it…
I’m new to this and so far I find it easy and safe to play and good fun
July 18, 2026
Reply from BetMGM UK
Dear David,
We appreciate you sharing your initial impressions. It's wonderful to know that you are finding it easy and safe to play, and that you are having fun. Our team strives to provide an accessible and enjoyable environment for everyone, and we hope you continue to have a great time with us.
Kind Regards,
BetMGM.
Fairly quick to get the solution sorted…
Fairly quick to get the solution sorted if there is any delay in your account
July 18, 2026
Reply from BetMGM UK
Dear Isobel,
Thank you for your feedback regarding our problem-resolution process. We are delighted to hear you found our team provides quick solutions when there are any account delays. We are committed to maintaining this level of efficient and helpful service to ensure all issues are handled swiftly.
Kind Regards,
BetMGM.
When i claim free spins and wagered the…
When i claim free spins and wagered the correct amount sometimes I don't receive my free this has happened a few times this is only reason I never gave you five stars
July 18, 2026
Reply from BetMGM UK
Dear Simon,
We appreciate you highlighting this recurring issue with not receiving your free spins after meeting the wagering requirements. It's certainly disappointing when promotions don't work as expected, and we aim to ensure all rewards are honoured.
Our dedicated support team can help by reviewing your account activity to ensure you receive your deserved rewards.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Tyler,
We appreciate you taking the time to share your comments. It is wonderful to know that the accessibility of our platform and the quality of our odds are meeting expectations. Our teams will continue to focus on providing a seamless experience and great value for all customers.
Kind Regards,
BetMGM.
48 hrs after joining ..impressed so far
July 18, 2026
Reply from BetMGM UK
Dear Rishy,
We appreciate you sharing your initial thoughts. It's wonderful to know you've had such a positive start with us. Our team is committed to ensuring a great experience for all new members, and we look forward to your continued enjoyment.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Caolan,
We have received your comments about the response time for withdrawals. We recognise that efficient processing is important to our users. We regularly review our withdrawal procedures to improve efficiency and aim to process all requests as swiftly as possible for your convenience.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Alison,
We appreciate you sharing your comments. It's wonderful to know you find our site user-friendly and benefit from our bonus offerings. Our team will continue striving to provide an accessible and rewarding experience for all our users.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Chetan,
Thank you for your positive feedback. We are delighted to hear you received good service. We are committed to maintaining these high standards and ensuring a positive experience for all our customers.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Brian,
We appreciate you taking the time to share your comments. It is wonderful to know that our efforts to create an intuitive site are being recognised. We are committed to maintaining this high standard of simplicity and ensuring a seamless experience for all our users.
Kind Regards,
BetMGM.
Google offers
July 7, 2026
Reply from BetMGM UK
Dear Simon,
We appreciate your comment about 'Google offers'. We recognise that finding compelling promotions is a key part of the experience. We regularly update our promotions page with exciting opportunities and encourage you to visit it for the latest details on how you can benefit.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Leanne,
We appreciate you taking the time to share your comments. It's wonderful to know you are enjoying our site, particularly the fast payments and good bonuses. Our team will continue working hard to provide an excellent service in all these areas.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Paul,
We appreciate you sharing your comments with us. It's wonderful to hear that our site is easy to navigate. We will continue working to ensure the platform remains simple and straightforward for everyone to use.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Mr. Gurskali,
We appreciate you taking the time to share your kind comments. It's wonderful to know you had a good experience with our service. Our team will continue working hard to provide excellent support.
Kind Regards,
BetMGM.
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