Overall good experience but with some of the games especially. Goones treasure quest 3 You can't change the betting stakes from a £ Also I would like to see my balance shown bigger
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Has been great the last few days easy to use and great supports available who aren't all robots. Made 2 small withdrawals & was in my account in few hours however my most recent withdrawal little bigg... See more
Company replied
Wins and bonuses are pretty slim RTP isn't great, so due to this i can't rate any higher than three at the moment. The only reason I have given it a three is based on some of the promotion's and the s... See more
Company replied
I have done the promotional reward and done a withdrawal now my account isn’t moving correct maswell as every game I play has a long delay when play in the casino games
Company replied
Company details
- Online Casino or Bookmaker
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
BetMGM UK is a premium online betting and gaming brand, brought to you by MGM Resorts International, a global leader in entertainment. At BetMGM UK we bring you the new golden era in betting and gaming entertainment with golden promotions on your favourite sports events, competitive odds, new and exclusive casino games, our supersized jackpot, attractive rewards and bonuses plus, so much more.
Contact info
United Kingdom
- support@betmgm.co.uk
- betmgm.co.uk
3.6
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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48 hrs after joining ..impressed so far
July 18, 2026
Reply from BetMGM UK
Dear Rishy,
We appreciate you sharing your initial thoughts. It's wonderful to know you've had such a positive start with us. Our team is committed to ensuring a great experience for all new members, and we look forward to your continued enjoyment.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Caolan,
We have received your comments about the response time for withdrawals. We recognise that efficient processing is important to our users. We regularly review our withdrawal procedures to improve efficiency and aim to process all requests as swiftly as possible for your convenience.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Alison,
We appreciate you sharing your comments. It's wonderful to know you find our site user-friendly and benefit from our bonus offerings. Our team will continue striving to provide an accessible and rewarding experience for all our users.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Chetan,
Thank you for your positive feedback. We are delighted to hear you received good service. We are committed to maintaining these high standards and ensuring a positive experience for all our customers.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Brian,
We appreciate you taking the time to share your comments. It is wonderful to know that our efforts to create an intuitive site are being recognised. We are committed to maintaining this high standard of simplicity and ensuring a seamless experience for all our users.
Kind Regards,
BetMGM.
Google offers
July 7, 2026
Reply from BetMGM UK
Dear Simon,
We appreciate your comment about 'Google offers'. We recognise that finding compelling promotions is a key part of the experience. We regularly update our promotions page with exciting opportunities and encourage you to visit it for the latest details on how you can benefit.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Leanne,
We appreciate you taking the time to share your comments. It's wonderful to know you are enjoying our site, particularly the fast payments and good bonuses. Our team will continue working hard to provide an excellent service in all these areas.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Paul,
We appreciate you sharing your comments with us. It's wonderful to hear that our site is easy to navigate. We will continue working to ensure the platform remains simple and straightforward for everyone to use.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Mr. Gurskali,
We appreciate you taking the time to share your kind comments. It's wonderful to know you had a good experience with our service. Our team will continue working hard to provide excellent support.
Kind Regards,
BetMGM.
Overall good experience
Overall good experience but with some of the games especially. Goones treasure quest 3
You can't change the betting stakes from a £
Also I would like to see my balance shown bigger
July 18, 2026
Reply from BetMGM UK
Dear James,
Thank you for your feedback regarding game functionality, specifically with Goonies Treasure Quest 3 and your balance display. We understand that clear betting options and easily visible account information are important for a smooth experience. Your suggestions will be passed to our development team for review as we continuously work to improve our platform and game offerings.
Kind Regards,
BetMGM.
When you give me my reward said opt in…
When you give me my reward said opt in bet n play 10 pound get free spins when dibe these two time never given me29 spins so u lied
July 18, 2026
Reply from BetMGM UK
Dear Jayne,
We have received your feedback about not receiving your free spins after opting into the promotion. We recognise it is disappointing when a bonus doesn't get applied as expected after meeting the requirements.
We kindly ask you to get in touch with our support team, who can check the specific offer terms and ensure your account is credited correctly.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Hey there,
Thank you for your positive feedback. We are delighted to hear you find our platform offers a good feeling and that our deposit and withdrawal processes are easy to use. We continuously strive to make transactions as smooth and straightforward as possible, and we appreciate you highlighting these key aspects.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Merlena,
We have received your comments about the site and your perception of the play value. It's certainly disheartening to feel that your gaming experience hasn't met expectations. All our games are regulated to ensure fairness, and we encourage anyone with specific concerns about their gameplay to contact our support team for a more detailed review.
Kind Regards,
BetMGM.
I have done the promotional reward and…
I have done the promotional reward and done a withdrawal now my account isn’t moving correct maswell as every game I play has a long delay when play in the casino games
July 17, 2026
Reply from BetMGM UK
Hey there,
We appreciate you sharing your experience regarding your account's behaviour and the delays you're encountering in casino games. It's certainly not the experience we want for our players. To allow us to look into these specific issues, kindly reach out to our dedicated support team, who will be able to assist you further.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Paul,
Thank you for your positive feedback. We are very pleased to hear that you had an excellent experience. We are committed to maintaining this high standard of service for all our customers.
Kind Regards,
BetMGM.
Brilliant site!
July 17, 2026
Reply from BetMGM UK
Dear Loren,
Thank you for sharing your positive feedback. We are delighted to hear that you are enjoying your experience on our site. We are committed to maintaining a high standard and will continue working to provide a brilliant platform for all our users.
Kind Regards,
BetMGM.
The site is easy to navigate
The site is easy to navigate. I particularly like the freebies on offer, the Golden Wheel being a great example of high win rates compared to other sites. There is numerous offers like the Golden Silks that offers great boosts to horse bets. The innovative offers on multiple sports is unique to this site. All told, a fun experience for small punters like me
July 17, 2026
Reply from BetMGM UK
Dear Mark,
We truly appreciate you taking the time to provide such comprehensive and positive comments. It's wonderful to know that you find the site easy to navigate and particularly enjoy our unique offers, including the Golden Wheel and Golden Silks. Your feedback highlights what makes our platform enjoyable, and we are committed to maintaining these innovative features and a fun experience for everyone.
Kind Regards,
BetMGM.
Very good and trust worthy
July 17, 2026
Reply from BetMGM UK
Dear Adam,
We appreciate you taking the time to share your positive comments. It's wonderful to know you have such confidence in us. We are always striving to provide excellent service and earn your trust, and we look forward to continuing to do so.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Hey there,
We appreciate you taking the time to share your positive comments. It's wonderful to know you find our games brilliant. We are committed to providing an excellent and diverse range of games for all our players and look forward to your next visit.
Kind Regards,
BetMGM.
Not great
Too many bugs, issues with loading pages, etc...
And the racial bias in advertising is not great.
July 17, 2026
Reply from BetMGM UK
Dear Laurent,
We appreciate your feedback about the app's performance and your observations on our advertising. We recognise that a seamless experience is crucial, and we aim for our advertising to be welcoming to all. We are actively investigating the reported technical issues, and your comments on advertising will be shared with the relevant team for review to uphold our commitment to diversity.
Kind Regards,
BetMGM.
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