Overall good experience but with some of the games especially. Goones treasure quest 3 You can't change the betting stakes from a £ Also I would like to see my balance shown bigger
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Has been great the last few days easy to use and great supports available who aren't all robots. Made 2 small withdrawals & was in my account in few hours however my most recent withdrawal little bigg... See more
Company replied
Wins and bonuses are pretty slim RTP isn't great, so due to this i can't rate any higher than three at the moment. The only reason I have given it a three is based on some of the promotion's and the s... See more
Company replied
I have done the promotional reward and done a withdrawal now my account isn’t moving correct maswell as every game I play has a long delay when play in the casino games
Company replied
Company details
- Online Casino or Bookmaker
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
BetMGM UK is a premium online betting and gaming brand, brought to you by MGM Resorts International, a global leader in entertainment. At BetMGM UK we bring you the new golden era in betting and gaming entertainment with golden promotions on your favourite sports events, competitive odds, new and exclusive casino games, our supersized jackpot, attractive rewards and bonuses plus, so much more.
Contact info
United Kingdom
- support@betmgm.co.uk
- betmgm.co.uk
3.6
Average
6K reviews
Asks customers to review
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Disgusting casino i have deposit since…
Disgusting casino i have deposit since Jan 2026 £3,248
I have withdrawn around £1,161.09 today 17/07/2026 i deposit £156 and i haven't hit a single bonuses from 10p to £1.20 bet/stake on this fraudulent casino this has been the same for me for 3 months running on SCAM-BETMGM.
Why have all these casino become insufferable since Mid 2022 onwards and they are all getting worse every time i or you go on this online casinos
July 17, 2026
Unprompted review
Reply from BetMGM UK
Hey there,
Thank you for providing this detailed feedback on your recent experience. We understand that a series of losses and not triggering bonus features can be an incredibly frustrating experience. We assure you all our games operate on a regulated Random Number Generator to ensure fairness, and we encourage using our safer gambling tools if you have concerns.
Kind Regards,
BetMGM.
🤙🏻🤙🏻🤙🏻🤙🏻🤙🏻🤙🏻🤙🏻 absolutely fantastic app
July 17, 2026
Reply from BetMGM UK
Hey there,
We appreciate you taking the time to leave this excellent review. It is wonderful to know that our app is providing such a positive experience. Our team is committed to maintaining this high standard and delivering future enhancements.
Kind Regards,
BetMGM.
Bonuses could be a lot better and game…
Bonuses could be a lot better and game availability
July 10, 2026
Reply from BetMGM UK
Dear Emma,
We appreciate you sharing your thoughts on our bonus offers and the variety of games. It's important to us that our players feel they are receiving excellent value and have plenty of options to choose from. Your comments will be shared with the relevant teams as we continuously strive to improve both our promotions and game selection
Kind Regards,
BetMGM.
Good casino
July 7, 2026
Reply from BetMGM UK
Dear Jeff,
We appreciate you taking the time to share your positive comments. It's wonderful to know you enjoyed your visit to our casino. We're continuously striving to offer an excellent experience and hope to see you playing with us again in the near future.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Hey there,
We acknowledge your comment about the minimum stakes for Goliath and Super Heinz bets. It is certainly understood that players appreciate flexibility in bet sizing. This feedback is valuable and helps us to evaluate the range of betting options and minimum stake requirements available on our platform.
Kind Regards,
BetMGM.
Very friendly and helpful customer…
Very friendly and helpful customer service staff, always there for customers. Outstanding customer service.
July 9, 2026
Reply from BetMGM UK
Dear Peter,
We appreciate you taking the time to provide these positive comments on your customer service experience. It is fantastic to know that our team has provided outstanding and helpful support. Feedback like this is invaluable and reinforces our commitment to putting customers first in all our interactions.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Lewis,
We appreciate you taking the time to share your thoughts on our casino. It's wonderful to know that you find it to be good. This kind of positive input is invaluable as we strive to maintain and enhance our gaming offerings for all customers.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Yuki,
We appreciate you taking the time to share your comments. It is great to know that the site's usability and our offers are being enjoyed. Feedback like this is very encouraging and helps us ensure we continue to provide a user-friendly and valuable service.
Kind Regards,
BetMGM.
It is REALLY like being in mgm in Vegas!
July 16, 2026
Reply from BetMGM UK
Dear Danny,
We appreciate you taking the time to provide this wonderful comment. It's fantastic to know that our platform provides an experience reminiscent of MGM in Vegas, and we're thrilled that you are enjoying it. This feedback is invaluable as we strive to maintain and enhance our service for all customers.
Kind Regards,
BetMGM.
Took £70 out of my account and didn’t…
Took £70 out of my account and didn’t deposit it into my credit!
July 5, 2026
Reply from BetMGM UK
Hey there,
We acknowledge the feedback regarding a missing deposit. It is certainly understood how distressing it is to have funds leave a bank account but not arrive in your playing balance.
Account-specific financial matters require a secure and confidential review, and our customer service team is available to investigate this transaction thoroughly.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Mr. White,
We appreciate you taking the time to report the slow response times on the website. It is certainly understood that site speed is crucial for an enjoyable experience, and delays can be inconvenient. Your comments are valuable and will be shared with the development team to help them identify and address any performance issues.
Kind Regards,
BetMGM.
Feel I have been con
Has a new customer spent well over £10 to get 200 free spins try always to contact customer service no response!! Con won't be back !
July 15, 2026
Reply from BetMGM UK
Dear Kim,
We acknowledge the comments regarding the welcome bonus and the difficulty in contacting support. It is certainly disappointing not to receive an expected offer or to be unable to get timely assistance.
Our Customer Service team will be happy to look into this in more detail for you. Kindly reach out to them at your convenience.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Robert,
Thank you for this positive feedback. We are pleased to hear that our odds and the efficiency of our deposit and withdrawal process are meeting expectations. This kind of input is invaluable as we work to maintain a straightforward and reliable service for all customers.
Kind Regards,
BetMGM.
Amazing gambling site so easy to play…
Amazing gambling site so easy to play well known games prompt payout on all withdrawals I would recommend them no probs
July 16, 2026
Reply from BetMGM UK
Dear Jamnian,
We appreciate you taking the time to share these positive comments. It is wonderful to know that our games and efficient payouts are being well-received. Input like this is very encouraging and is used to help maintain our commitment to providing a high-quality platform.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Hey There,
We appreciate you taking the time to share your positive comments. It's wonderful to know you're enjoying our promotions and finding the platform straightforward to use. This kind of feedback is invaluable as we strive to maintain and enhance our service for all customers.
Kind Regards,
BetMGM.
They have had me in circles about this…
They have had me in circles about this I would not use this site if this gets sorted then I will edit this and say they actually are proper
But as I stated I won £3.500 withdraw got denied then disappeared then they blocked me said safer gambling and I used 2000 pound my own money ! They keep saying someone will b in contact soon! Since 8am it’s now 1pm and have heard nothing! I would say stick to the proper sites ie William hill betfred ext if this is rectified then I will edit this and say how well they delt with my issue ! This is terrible an I hope that they can make this write an realise they are at fault if a proper site ! Because u no there sites out here that if u win big they just shut u down
July 16, 2026
Unprompted review
Reply from BetMGM UK
Hey there,
We acknowledge the feedback regarding a denied withdrawal and a subsequent account restriction. It is certainly understood how distressing and frustrating this situation would be, especially while awaiting a response from support. For data protection and security, we are unable to discuss individual cases publicly but strongly encourage continued contact with our customer service team to reach a resolution.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Hi there Thomas,
Thank you for your feedback.
We understand your profound frustration and disappointment when your problem was not resolved and our support was no help at all.
We are committed to immediately investigating what went wrong with your query to improve our assistance and ensure effective resolutions.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Reply from BetMGM UK
Hi there Aidan,
Thank you for your feedback regarding daily rewards.
We understand how much you appreciate receiving these, as they significantly enhance your overall gaming experience.
We are committed to continuously providing engaging and rewarding incentives for all our players.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
depositing playing and withdrawing all…
depositing playing and withdrawing all very easy to do ty
July 15, 2026
Reply from BetMGM UK
Hi there Michael,
Thank you for your feedback.
We understand that seamless depositing, playing, and withdrawing are crucial for an enjoyable and stress-free gaming experience.
We are committed to continuously delivering these efficient processes and ensuring your continued satisfaction.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Very nice amazing service😍
July 15, 2026
Reply from BetMGM UK
Hi there Muhammad,
Thank you for your fantastic feedback.
We are absolutely delighted to hear you've experienced 'Very nice amazing service', as delivering excellence is our top priority.
We are committed to continuously upholding this high standard and ensuring every interaction with us is just as positive.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
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