I’ve never had any issues with deposits and withdrawals before, but now that I want to withdraw, I’m seeing a message saying that the money I deposited still needs to be received on your side fi... See more
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I’ve had a good experience with this site overall. They offer a wide variety of games, a nice bonus system, and a rewarding loyalty program. However, payment processing can be slow, taking 3-5 days.... See more
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Unsolicited spam sent from youllooow.firebaseapp.com. My email address has been spammed with garbage like this since details hacked from legitimate websites i used. Have never joined here, never joi... See more
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Good variety of slots that includes the popular providers. Also, they do a good job with their promotional set-up: ranking, levels, missions, currency, store and so on. At last, their team is very eas... See more
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Company details
Written by the company
If you want the best online gaming experience possible, Betspino Casino is the place for you. You will realize what separates this gaming platform from others as soon as you enter its Bonus and Game sections. Despite being a moderately young betting site, it has stood its ground in the iGaming business. Betspino proposes excellent welcome and regular rewards to upgrade players' ongoing achievements and gaming levels. The extensive gaming library with lots of slots on various topics and of different genres is yet another reason to join Betspino. Additionally, there is an extensive sportsbook section on the website. We have collected and handpicked all the most popular titles and payment methods to guarantee the best online gaming experience.
Contact info
3.4
Average
782 reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
i think the service of Betspino is…
i think the service of Betspino is great. There is a lot of viarity in the games. You can play for a little amount of 5 cents until a few hundred euros. The service at Betspino is great. They help you every time and also very fast. Eva gave me the chance to write this review end get a bonus afterwards. I never saw a online casino that did this. I will definitly play more at Betspino
March 9, 2024
Unprompted review
Reply from BETSPINO
Dear Onbekend,
Wow, thank you so much for your incredibly kind words about our service! Your feedback means the world to us, and we're thrilled to hear that you're enjoying your experience with us.
We're delighted that you appreciate the variety of games we offer. Providing a diverse selection ensures that there's something for everyone, regardless of their preferences. It's fantastic to hear that you find our range of betting options accommodating and enjoyable.
We take immense pride in our customer service, so it's wonderful to hear that you've had positive interactions with our team. We strive to provide prompt and helpful assistance whenever it's needed, and it's heartwarming to know that we've succeeded in doing so for you.
Eva and the rest of our team are dedicated to making your experience with us as enjoyable as possible. We're thrilled that Eva gave you the opportunity to share your thoughts through this review and rewarded you for doing so. We believe in showing our appreciation to our players whenever we can.
Thank you for choosing us as your casino of choice. We're excited to continue providing you with top-notch service and entertainment, and we look forward to welcoming you back for more thrilling gaming experiences in the future!
Best Regards,
BetSpino Casino Team
Great casino lots of games and great…
Great casino lots of games and great support
March 8, 2024
Unprompted review
Reply from BETSPINO
Dear RJ,
Your recent review of our casino truly made our day! Thank you for sharing your positive experience with us.
We're absolutely thrilled to hear that you're enjoying the wide selection of games we offer. Providing our players with a diverse and exciting gaming experience is one of our top priorities, and it's fantastic to know that we've hit the mark with you.
Also, we're glad you found our support service helpful. We understand the importance of providing excellent customer service, and we're committed to assisting our players whenever they need us.
If there's anything specific you'd like to see more of or if you have any suggestions for how we can further enhance your experience, please don't hesitate to let us know. Your feedback is invaluable to us as we strive to continuously improve and exceed your expectations.
Once again, thank you for choosing us for your gaming entertainment. We look forward to providing you with more excitement and enjoyment in the future!
Best Regards,
BetSpino Casino Team
Really bad comminication
Really bad comminication ! Live chat is not real , betspino will on this way loses more costumer ! No contact! , my account is bloked cause ! I do tiks 5 times wrong passwoord , yes first i try i forvet my password ! Never received e mail from betspino !
March 4, 2024
Unprompted review
Reply from BETSPINO
Dear Hasan Ayyildiz,
We extend our sincere apologies for the frustration you've experienced regarding the communication and account issues. We understand the importance of seamless communication and are deeply sorry for any inconvenience caused.
We want to assure you that our live chat support is staffed by genuine managers who are dedicated to assisting you with any difficulties you may encounter. However, it appears there may have been a miscommunication or technical issue in this instance, and we're eager to resolve it promptly.
To better understand and address your situation, we kindly ask that you provide us with your account details and any additional information regarding the specific circumstances. This will enable us to investigate the matter thoroughly and provide you with the assistance you require.
We understand the urgency of your situation and are committed to rectifying it as quickly as possible. Your satisfaction is our priority, and we're here to ensure that your experience with us improves.
Thank you for bringing this matter to our attention, and we appreciate your patience and cooperation as we work to resolve it.
Best Regards,
BetSpino Casino Team
Great costumer service
March 3, 2024
Unprompted review
Reply from BETSPINO
Dear Clyde,
Thank you immensely for your kind words regarding our customer service! We genuinely appreciate your recognition of our efforts to provide exceptional support to our players.
At our casino, we strive to create an environment where every interaction leaves a positive and lasting impression. We understand that superior customer service is the cornerstone of a great gaming experience, and we're thrilled that you've noticed our commitment to excellence in this regard.
Your satisfaction is our utmost priority, and we're constantly looking for ways to improve and exceed your expectations. If there's ever anything specific you feel we could do better or any additional services you'd like to see, please don't hesitate to share your feedback with us.
Once again, thank you for your support and for choosing us as your gaming destination. We're honored to have you as part of our community and look forward to continuing to serve you with the highest level of care and dedication.
Best Regards,
BetSpino Casino Team
Good casino fast support
Good casino fast support, highly recommend it!
March 3, 2024
Unprompted review
Reply from BETSPINO
Dear Lorenzo Kroes,
We're delighted to receive your positive feedback about our casino and our fast support service. Thank you for taking the time to share your experience with us!
Providing exceptional customer support is one of our top priorities. We understand the importance of promptly addressing any queries or concerns our players may have, and we're thrilled to hear that you found our support team to be efficient and responsive.
Your recommendation means a lot to us, and we truly appreciate your trust and confidence in our casino. Rest assured, we will continue to strive for excellence in all aspects of our service to ensure that your gaming experience remains enjoyable and hassle-free.
If you ever need any assistance or have further feedback to share, please don't hesitate to reach out to us. We're here to assist you every step of the way.
Once again, thank you for choosing our casino, and we look forward to welcoming you back for more thrilling gaming experiences in the future!
Best Regards,
BetSpino Casino Team
Mark was very helpful and friendly by…
Mark was very helpful and friendly by Betspino livechat, was very quickly helped.
March 2, 2024
Unprompted review
Reply from BETSPINO
Dear Ciapito El,
Thank you for sharing your positive experience with our customer support representative, Mark. We're thrilled to hear that Mark provided you with helpful and friendly assistance during your live chat session.
We prioritize providing prompt and effective customer support to ensure that our players have a seamless gaming experience. Mark is indeed a valuable member of our team, and we're delighted to hear that he was able to assist you quickly and efficiently.
We believe that excellent customer service is key to building trust and satisfaction among our players, and it's feedback like yours that motivates us to continually improve.
If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that your time with us is enjoyable and hassle-free.
Thank you once again for choosing our casino, and we look forward to serving you again soon!
Best Regards,
BetSpino Casino Team
Please dont do it!
Please, dont play here. I did a deposit of 50,- euros and the moment i paid from my bank account, betspino said ‘transaction failed’ but it did go trought my bank account! What is going on? I then contacted the live chat and they immediatly said that i have to contant there ‘vip manager’ end instantly closed the live chat. This is isane, DONT PLAY HERE, PLEASE!
March 1, 2024
Unprompted review
Reply from BETSPINO
Dear Adem Demir,
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the inconvenience you've encountered with your deposit transaction.
Your experience is not reflective of the standard of service we strive to uphold at our casino, and we are deeply concerned by the issues you've described. Rest assured, we take matters like these very seriously, and we are committed to resolving them promptly and to your satisfaction.
We understand the frustration of encountering difficulties with a deposit, especially when it seems to have been deducted from your bank account but not reflected in your casino balance. We assure you that this is not the experience we want for any of our players. However, we would like to note that sometimes there may be delays on the part of the payment provider.
To address your concerns and assist you further, we kindly ask you to reach out to your assigned VIP manager. They are dedicated to providing personalized assistance and will be more than happy to help resolve any issues you may be experiencing.
Once again, we apologize for any inconvenience caused and appreciate your understanding as we work to rectify the situation. Please don't hesitate to contact your VIP manager for immediate assistance.
Best Regards,
BetSpino Casino Team
Best games ewer playd
Best games ewer playd and help frome mark wery good
February 29, 2024
Unprompted review
Reply from BETSPINO
Dear Jozef Kaminski,
We appreciate you taking the time to share your experience with us! It's fantastic to hear that you enjoyed playing our games and that Mark provided you with excellent assistance.
We're dedicated to providing our players with the best gaming experience possible. We continuously strive to offer a wide variety of top-quality games to cater to every player's preferences. It brings us immense joy to know that you found our games to be the best you've ever played!
If you ever have any questions, need assistance, or have feedback to share, please don't hesitate to reach out to us. We're here to ensure that your time with us remains enjoyable and memorable.
Thank you for choosing us, and we look forward to providing you with many more exceptional gaming experiences in the future!
Best Regards,
BetSpino Casino Team
Thanks Jason for helping me
February 28, 2024
Unprompted review
Reply from BETSPINO
Dear Jason Dimitri,
Your gratitude warms our hearts! We're immensely pleased that you found our online casino experience helpful. Your satisfaction is our utmost priority, and we're thrilled to have been able to assist you.
We're dedicated to providing exceptional support to all our players. Whether it's answering questions, resolving issues, or simply being there when you need us, our team is committed to ensuring that your time with us is enjoyable and seamless.
Your appreciation motivates us to continue delivering the best possible service and creating memorable experiences for our players. We're grateful for the opportunity to have been of assistance to you.
Should you ever need anything in the future, please don't hesitate to reach out. We're here for you every step of the way, ready to make your gaming experience as enjoyable as possible.
Thank you once again for your kind words. We look forward to serving you again soon at our casino.
Best Regards,
BetSpino Casino Team
Thank you very much Betspino for allTerry …
Thank you very much Betspino for all the winnings and for all the games you have in the I love you application Terry
February 24, 2024
Unprompted review
Reply from BETSPINO
Dear Adam,
Your recent feedback has truly made our day here at our casino! We extend our sincerest gratitude for your generous praise and for choosing us as your preferred gaming destination.
It brings us immense joy to hear that our casino has provided you with not only thrilling entertainment but also rewarding winnings. Your satisfaction is our top priority, and we're thrilled to have been a part of your winning moments.
Moreover, we're delighted that you've enjoyed the variety of games available on our platform. We strive to offer a diverse selection that caters to all preferences, ensuring that every player finds something they love.
Your support and appreciation inspire us to continue delivering exceptional gaming experiences. If there's ever anything we can do to enhance your experience or if you have any suggestions for improvement, please don't hesitate to reach out. We value your feedback immensely.
Once again, thank you for your kind words and for being a part of the our community. We're honored to have you with us and look forward to many more exciting moments together.
Best Regards,
BetSpino Casino Team
I was completely impressed with their…
I was completely impressed with their professionalism and customer service representative Terry just helped me trough my querry, quick and painless,highly suggest this place for making that extra dollar!
Efficiency and punctuality are hallmarks of their service!!!
Thank you Terry so much for all you did and hope you continue to do amazing work, i think we two are gonna be good friends, thank you for your VIP service !!!
February 24, 2024
Unprompted review
Reply from BETSPINO
Dear Armands Rumba,
We are thrilled to receive your glowing review of our casino! Your words of praise regarding our professionalism and the exceptional assistance provided by Terry fill us with immense pride and gratitude.
Ensuring that every interaction with our customer service team is quick, painless, and effective is a top priority for us. We're delighted to hear that Terry could assist you promptly and efficiently with your query.
Your recommendation of our casino as a place to make that extra dollar means the world to us. We strive to maintain efficiency and punctuality as hallmarks of our service, and it's rewarding to know that our efforts are being recognized and appreciated.
Your words of encouragement and friendship are deeply appreciated, and we look forward to continuing to provide you with VIP service and building a lasting relationship.
Thank you once again for your kind words and for choosing our casino. We value your support tremendously and are committed to ensuring that your experience with us remains nothing short of exceptional.
Best Regards,
BetSpino Casino Team
Dont play
If you want to withdrawal fast guys, Dont play here. Im waiting days for a withdrawal. You can also cancel ur withdrawal at anytime so you will lose all ur money.
February 22, 2024
Unprompted review
Reply from BETSPINO
Dear Ilias,
Thank you for sharing your feedback with us, and we sincerely apologize for any inconvenience you've experienced regarding your withdrawal process.
Ensuring a smooth and efficient withdrawal experience for our players is paramount to us, and we regret that we fell short of your expectations in this instance.
We understand the importance of timely withdrawals, and we strive to process them as quickly as possible. However, we acknowledge that there may be instances where delays occur due to various factors.
If you require further clarification or assistance regarding your withdrawal, we recommend reaching out directly to your personal VIP manager. They will be able to provide you with additional information and support tailored to your specific situation.
Once again, we apologize for any inconvenience you've experienced, and we appreciate your understanding and patience as we work to address this matter.
Best Regards,
BetSpino Casino Team
I was talking to Eva
I was talking to Eva, she was verry kind and help me good in the chat!
February 21, 2024
Unprompted review
Reply from BETSPINO
Dear klant,
Thank you for taking the time to share your experience with Eva from our customer support team. We're thrilled to hear that Eva provided you with excellent assistance during your chat session.
Ensuring that our players receive prompt and helpful support is a top priority for us, and we're delighted that Eva's kindness and efficiency made a positive impact on your experience. We'll be sure to pass along your kind words to her, as recognition of her outstanding service means a lot to us.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure that your time with us is as enjoyable as possible.
Thank you for choosing our casino, and we look forward to serving you again soon.
Best Regards,
BetSpino Casino Team
Reply from BETSPINO
Dear Galin Mihaylov,
Thank you for taking the time to share your positive experience with us on TrustPilot!
Your acknowledgment of our support manager, Marks, fills us with immense pride and gratitude. We greatly appreciate your taking the time to recognize the exceptional service provided by our team member.
Marks is indeed an invaluable asset to our support department, and we are delighted that their dedication and professionalism have left such a positive impression on you. Ensuring that our players receive prompt and helpful assistance is a top priority for us, and it's wonderful to hear firsthand accounts of our team members making a difference in our guests' experiences.
Thank you once again for your feedback and for choosing our casino. We look forward to welcoming you back soon for another enjoyable experience.
Best Regards,
BetSpino Casino Team
Me and my girlfriend both had an…
Me and my girlfriend both had an account on betspino with the same household address when u deposit money it is no problem for them and they take your money. When you withdrawal money the close the account with the pending withdrawals and you lose all your money withdrawals and deposits.
Even if you asked multiply times to close one account without KYC and documents. (05-02-2024) They just closed my girlfriends accounts with KYC documents and withdrawals! (07-02-2024)
14-02
If I did crossed any rules (which I wasn’t aware of). And you guys so strict with your rules how come we could deposit for more than ~5 weeks on both accounts? But as soon as a withdrawal appears of 14.500 in total you guys close the accounts.
If you guys are living by those rules than it would be more than FAIR to refund any deposit since the creation of the second account.
21-02
Yes I understand that now. So refund any deposits made since the creation of the second account on the same household because they all where illegal deposits! That’s how your save environment for every gamer works right.
February 7, 2024
Unprompted review
Reply from BETSPINO
Dear D. Voermans,
Thank you for bringing your concerns to our attention, and we sincerely apologize for any disappointment or inconvenience you have experienced.
We take compliance and fair gaming practices very seriously and understand the importance of transparency and consistency in our policies:
Only one Account per household, IP address and computer device is allowed. If two or more users share the same household, IP address and computer device, Betspino must be informed by the respective Account holders.
If you have any questions or need additional information, please do not hesitate to contact our support team. We are always ready to assist you and address any questions or concerns you may have.
Thank you for taking the time to leave a review about our casino, we appreciate it.
Best wishes,
BetSpino Casino Team
Friendly and always available
Friendly and always available. Nice wheel bonuses
February 18, 2024
Unprompted review
Reply from BETSPINO
Dear Louisa Weijenbergh,
Thank you for your positive feedback! We're thrilled to hear that you've had a pleasant experience with our casino, particularly with our friendly and readily available customer service team.
We're also glad to hear that you've enjoyed our bonuses! We strive to offer exciting rewards and promotions to enhance your gaming experience.
Your satisfaction is our top priority, and we're committed to providing you with excellent service and thrilling gameplay every time you visit us. If you ever have any questions or need assistance, please don't hesitate to reach out to us.
Thank you for choosing our casino, and we look forward to welcoming you back for more fun and excitement soon!
Best Regards,
BetSpino Casino Team
Beste mensen, Dear people
Beste mensen, aandachtig lezen want casino is zeer traag met het verwerken van uitbetalingen, pas na 52 uur werd mijn uitbetaling van in behandeling naar verzonden geupdate. Nu nog afwachten of ik het geld wel echt nog ONVANG. Na ontvangst van mijn 3000 euro met veel geluk!! Wel een leuk casino waar je snel geld van winnen. Als ik mijn geld in ontvangst neem zal ik mijn review gaan updaten.15-02-2024
01-03-2024
Geld heb ik ontvangen na 3 dagen ontvangen en binnen 2 dagen weer terug ingeleverd bij ze om precies te zijn 3000 euro en daarna nog meer verloren ik stond 2500 euro plus en nu sta ik zeker 1500 euro in de min.. ze laten je eerst een prijs winnen en vervolgens pakken ze drie dubbel van je terug. Je hebt van alle slots ook een feak slot waardoor je alleen maar lage future games krijgt en de casino’s jou grote wins voorzichelf pakt. Ik raad jullie aan mensen om hier te gokken want ik weet dat jullie je hebben uitgeschreven bij crucks en daarom hier bij betspino komt gokken.
Dear people, read carefully because the casino is very slow in processing payouts, only after 52 hours was my payout updated from pending to sent. Now we just have to wait and see whether the money is actually RECEIVED. After receiving my 3000 euros with great happiness!! A nice casino where you can win money quickly. When I receive my money I will update my review. 15-92-2024
01-03-2024
I received money after 3 days and returned it to them within 2 days to be precise, 3000 euros and then I lost even more, I was 2500 euros plus and now I am at least 1500 euros in the minus.. they first let you win a prize and then they take three doubles back from you. You also have a fake slot for all slots, so you only get low future games and the casinos promise you big wins. I advise you people to gamble here because I know that you have unsubscribed from Crucks and that is why you come to gamble here at Betspino.
February 15, 2024
Unprompted review
Reply from BETSPINO
Dear Fatih Sengul,
We sincerely apologize for the inconvenience you're experiencing and understand the frustration it may cause. We are committed to resolving this matter promptly to ensure you can enjoy our platform without any hindrance.
To assist you further, could you please provide more details about the specific issue you're facing?
Once we have more information, our team will investigate and work to address the issue promptly. You can reply to this message with additional details, or if you prefer, you can reach out to our customer support team directly via our live chat feature or by email.
We appreciate your understanding and cooperation in resolving this matter. Rest assured, we are dedicated to providing you with the best possible gaming experience.
Best Regards,
BetSpino Casino Team
support Mark
Mark helped me really good with how to withdraw my money!
February 9, 2024
Unprompted review
Reply from BETSPINO
Dear Jort Dolfing,
We greatly appreciate you taking the time to share your experience with us! We're thrilled to hear that Mark was able to provide you with excellent assistance regarding your withdrawal process.
Ensuring a smooth and hassle-free withdrawal experience is a top priority for us, and we're delighted that Mark was able to guide you through the process effectively.
If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to ensure that your experience with our casino remains positive and enjoyable.
Thank you once again for choosing our casino, and we look forward to serving you again soon!
Best Regards,
BetSpino Casino Team
Opzich een leuk casino met leuke…
See Update 4
Opzich een leuk casino met leuke spellen en leuke winstjes.
Alleen is het uitbetalen wel een bende. Ik had 3 withdrawals van ieder 50 euro. 2 van de withdrawals daarvan zijn uiteindelijk uitbetaald. Ik vermoed zelf dat ze er 2 met elkaar verwarren en dat ze daarom dus denken dat de derde ook betaald is. De status van beide withdrawals is gelijk en het tijdstip van de status update ook.
Dus 2 van de 3x 50 euro gekregen. Dat is op zichzelf niet erg maar de klantenservice neemt je niet serieus of snapt mijn zorg niet. Bovendien.. het is toch 50 euro .. die wil ik alsnog krijgen.
Dus let op met je withdrawals: niet te veel van hetzelfde bedrag te snel achter elkaar.
Update: 12-03-2024 nogsteeds de 50 euro niet gekregen en geen gehoor van support. Verder alle uitbetalingen ontvangen.
Update 2: I think I’m finally being taken seriously by support. If this matter gets fixed I’ll up my score to 4 stars.
Update 3: matter has finally been resolved. Took a bit too long if you ask me. But nevertheless solved.
Update 4: it has happened again. This time I withdrew 3x 40 euro in quick succession. I received only 1x 40 euro. It’s been 9 days. Support isn’t listening or wishes to wait weeks before doing anything. The problem is that all 3 withdrawals have the same status and timestamps. It looks like there is a serious bug in their systems somehow.
Update 5: this issue has also been resolved but obviously the process is flawed.
February 8, 2024
Unprompted review
Reply from BETSPINO
Dear Jacco Hoeve,
Thank you for your feedback regarding our casino games and your winnings. We are delighted to hear that you have had an enjoyable gaming experience with us.
We sincerely apologize for any inconvenience you may have experienced with your withdrawals. Upon reviewing your account, we can confirm that all four withdrawal requests of 50 euros each have been successfully approved from our end.
However, we understand your concern regarding the status of one of your withdrawals, and we apologize for any confusion or delay in processing it. We assure you that our team is actively investigating the matter and working towards resolving it as soon as possible.
Regarding your interaction with our customer support team, we regret any miscommunication or misunderstanding that may have occurred. Rest assured, we take all player concerns seriously, and we are committed to providing you with the assistance and support you need.
In the meantime, we recommend reaching out to your bank for further clarification on the status of the pending withdrawal. If you require any additional assistance from our end, please do not hesitate to contact us, and we will do our utmost to assist you promptly.
We appreciate your patience and understanding in this matter. Your satisfaction is our priority, and we are dedicated to ensuring that you receive the outstanding service you deserve.
Thank you for choosing our casino, and we look forward to resolving this issue to your satisfaction.
Best Regards,
BetSpino Casino Team
As soon as you want to withdrawal your…
As soon as you want to withdrawal your money they close your account!!
February 7, 2024
Unprompted review
Reply from BETSPINO
Dear Barry Pooter,
Thank you for reaching out to us with your concerns. We apologize for any inconvenience you may have experienced regarding your account closure.
Upon reviewing the information provided, we regret to inform you that we were unable to locate a registered account matching the details you have provided in our casino database.
To assist you further and address your concerns, we kindly request that you provide us with accurate and up-to-date information regarding your account. Alternatively, if you believe there may have been a misunderstanding or if you require further assistance, please do not hesitate to reach out directly to our customer support team.
Your satisfaction is important to us, and we are committed to resolving any issues or questions you may have regarding your account.
Thank you for your understanding, and we look forward to hearing from you soon.
Best Regards,
BetSpino Casino Team
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