Better Batt Reviews 1,885

First off it was really easy to make the order on their website. I emailed with a query and not long after I received an email in return providing me with an answer (thanks Elcana). Thereafte... See more

Better Batt contacted me to make sure I understood the lead times for my battery which was coming from China. I was kept informed every step of the way how my battery order was progressing. I really... See more

Ordered a Deebot X1 Battery from them. After I placed the order, I got an email from Sunshine Hiwatig stating that the shipping will be delayed by 30 days, and asked whether I would still wan... See more

Better Bat Elcana Elic did a super job guiding me step by step starting with ensuring i received thew right items and following up to quide me on how to use it, very patiently. Thank you Elcana and th... See more

Great customer service, great product, great price. I purchased an item that needed to be shipped from international warehouse so it took longer to received. However they explained to me the situation... See more

After placing an order, Better Batt emailed to point out that it might take 30 days for the items to ship. Because we’re sailing we would have departed the delivery address before the items arrived. I... See more

No matter how long the order takes to be delivered, the customer service has been great which is what I value the most. I have been updated consistently about the order status without having to ask. E... See more

I placed an order with Better Batt and then saw that my address had added unnecessary, outdated directions, on the order I had placed. I emailed Better Batt straight away and my address was corrected... See more

My laptop battery was dying so I ordered a new one from BetterBatt. Unfortunately, I ordered the wrong battery and needed to return it. I phoned BetterBatt and they helped me with their return process... See more

Betterbat are awesome. I have (my fault) ordered the incorrect batteries. They were extremely quick to offer a replacement battery, arranged for return freight and their batteries all appear to be rea... See more

I cannot speak highly enough about the customer service I received. Better Batt were helpful sorting out my returns and finding the right battery for my camera - all in a very responsive and persona... See more

I received a faulty battery for a ring stick up cam which was not charging because of the charging port was loose. I explained it to the Better Batt team and I was sent a replacement the very next day... See more

I was truly impressed with Better Batt (Shine) and to the extent I felt genuinely cared for as a customer. The communication was absolutely wonderful. I will definitely look to Better Batt for all rel... See more

I ordered a battery from here and it works completely fine, and the support team was really good (special thanks to Elcana) they helped me out straight away.

Eclana was so helpful and pointed out a key detail I missed when shopping. I was able to change my order effortlessly with super quick delivery.

Batterbat have a huge range of batteries, especially for older laptops and cameras. They are always helpful if I need help sorting out the battery.

product ordered but was on back order. have cancelled order and got credit the same day. Betterbatt.com.au customer service helped where i can find that product. thank you

Better Batt kept us in the loop with our order from the moment we ordered to the time we actually received the order. Excellent service.

They told me in advance that it would take 30 days to ship the battery I bought. Very informative and necessary when the wait is that long. Excellent work.

I ordered Texas Instrument calc battery. The battery sent was completely different voltage, power and watts. When I called to complain Glen replied thar they have pictures just for reference and act... See more

Recently bought a charger for an OM Systems TG-7 camera. On the fourth attempt to charge a battery, one of the charger pins broke and the charger wouldn't charge at all. Was in northern Indonesia at t... See more

I placed an order on Friday before 12pm (20/5) The delivery was supposed to arrive next business day (that would be Monday). It didn’t arrive until 12pm Thursday. As I wasn’t home, the drive... See more

I placed an order on 30 July, clearly shown as in stock. After weeks of silence and chasing, I was told it would take another 2–3 weeks. Then, after almost a month of waiting, they finally admit... See more

Do Not. I repeat DO NOT use this company. I rang to make sure they had my battery and charger in stock as I needed them within 3 days and I was assured that they would be dispatched that day if I plac... See more

Waiting 5 weeks for a battery for a baby monitor and still not here.

On Sunday 18th January 2026 I purchased these for $52.98. On Wednesday 21st January 2026 I just received an empty box with nothing inside it so I chatted to customer support who are refusing to replac... See more

Better Batt's support was outstanding right from the start. They are obviously willing to go to any lengths to ensure their customer receives excellent service. Their assistance in making sure I r... See more

Ordering was easy. Plenty of communication and the products arrived quickly with no fuss. Thanks Better Batt.

Ordered online, received great communication, tax invoice, and battery arrived sooner than expected. We'll be shopping with you again. Thanks.

Very helpful staff. Kept me informed throughout my order and followed up to ensure products meet my needs.

Better Batt were exceptional with their customer service. Initially the new laptop battery was delivered quickly and at a good price. Unfortunately the battery started quickly loosing charge after a m... See more

Returns was very easy. I could speak with someone (Han) straight away about it and she was so helpful and nice. She also replied to my emails me straight away every time. Great communication and servi... See more

From when I identified that the supplied battery was incorrect and no alternative existed, Better Batt made the return and refund process very simple. Thank you Better Batt.

Gen @ Better Batt helped me efficiently and speedily as to how to add to a previous order.

Was able to find a battery that no one else seamed to have or get, was happy to wait for it. Great customer service and support along the way

Better Batt have a wide range and good prices. When my battery was delayed they sorted out the problem quickly.

Elcana listened to my issue, and processed my product return and refund well.

Good range of well-catalogued products, competitively priced. Fast and efficient delivery of correct product.

fast and reliable service prompt delivery any installation query handled by phone

Quick response to question, follow up communication outstanding. Batteries are great, was worth the wait.

Easy to deal with. All done on line. Received item in a few days. They checked to make sure it was correct part. A friend fitted the new battery. All working fine. Thanks. Cheers. Steve Gray.

Outstanding customer support. The measure of a company is not when things go right but instead how they respond when things go wrong. Top marks to Better Batt for outstanding customer support and a wa... See more

Fantastic customer service Very knowledgeable and helpful staff Highly recommend and trust this company.

VERY fast reply, helpful and informative, courteous. Great service.

Fast delivery, high quality product and service!!

Excellent communication about delay in provision. Batteries were as described. Would use again.

friendly, helpful and quick response

Great fast and clear customer communications. Thank you.

Prompt and helpful