Better Bidders Inc. Reviews 630

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their durability and attractive designs. Many people commend the staff for their outstanding service, noting their helpfulness, responsiveness, and ability to meet tight deadlines. The ordering process is frequently described as smooth and stress-free, with consumers appreciating the personalized attention to their specific needs. However, some customers also noted issues with product quality, describing ill-made cuts, inconsistent finishes, and incorrect placement of numbers on their items, leading to disappointment. A few other people also felt that the material was not as expected, being cardboard instead of hard plastic, raising concerns about long-term durability. Additionally, some reviewers experienced issues with order confirmation and had to follow up repeatedly for status updates.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the excellent quality,... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and professionalism. Many... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Order

Consumers generally express satisfaction with their orders. Many praise the smooth and stress-free ordering... See more

Service

Reviewers mention positive feedback about service, highlighting great experiences and outstanding products.... See more

Based on these reviews

Rated 5 out of 5 stars

Better Bidders the place to go for auction paddles! The quality is fantastic - we only replace paddles because people like the paw print shape and take them home. John has always been a pleasure... See more

Rated 5 out of 5 stars

We ordered custom bid paddles from Better Bidders for our “Ruts for Dinner” fundraiser, and they were absolutely perfect! The team created a unique bear paw shape that fit our wildlife sanctuary the... See more

Rated 5 out of 5 stars

I had a great experience working with John at Better Bidders. The product turned out great, thanks to the time and care that John put into the order coordination. I highly recommend Better Bidders for... See more

Rated 5 out of 5 stars

Better Bidders was very easy to work with, responded quickly and even quick shipped our items to make sure they arrived in time for our event. I highly reccomend Better Bidders and their auction padd... See more


Company details

  1. Event Management Company
  2. Business to Business Service

About Better Bidders Inc.

Written by the company

We are Better Bidders™, and we've created live-auction products that bring life and fun to auctions. If you are looking for professional auction paddles for your live auction event then you've come to the right place!

Since 2003, John Murphy has personally produced thousands of orders for his more than 4,000 (mostly) non-profit customers' fundraising gala events and paddle raises. Born from a desire to bring better tools to the marketplace for fundraising, our paddle products stand above others in unique, detailed designs, superior reusable plastics, a wide breadth of plastic options, a "missing-paddle" fill-in service, and a personal, "can do" approach to bringing your paddle ideas come to life.

At every step of your journey John is your one and only point of contact. He is it. And he does it all. No big, faceless, promotional products company or other inexperienced sign or print shop that "can" make a paddle, but rather a veteran in the live auction fundraising space with years of creative ideas, best practices, and applied knowledge beyond all others.

Trusted by Christie's Auction House, Sotheby's, and nearly every other major auction house, we bring quality and our personal touch to everything we do.

Reach out to us and find out for yourself!

John Murphy, Owner

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

630 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’d give 10 stars if I could

I’d give 10 stars if I could. Great business, FAST shipping, very pleased with the product. Owner is a great guy!

May 23, 2024
Unprompted review
Better Bidders Inc. logo

Reply from Better Bidders Inc.

Thanks Joshua! I'm glad we could work it out... 12 football paddles with text on them is a very small order, but I always want to make it financially possible for my customers. Just goes to show you you'll never know unless you ask. Hope they come in handy for your football draft!

Rated 2 out of 5 stars

communication wasn't strong

communication wasn't strong, product is good

May 16, 2024
Better Bidders Inc. logo

Reply from Better Bidders Inc.

Ouch! Well, while I CAN'T agree with your sentiment here (or the pretty hurtful rating tbh) I WILL say that our communication was spot on, every time, and without delay. Though you're probably referencing the high cost of shipping and rush charge on your order, (I think you thought maybe the $100 was the shipping cost?) I DO have it noted in our order confirmation email and on the order confirmation itself, that rush charges are NOT shipping) Also, I discounted BOTH rush and shipping to the tune of $385 ($185 on the rush charge and $100 on the shipping) as a courtesy (because I'm a nice guy and I can do that). 2-day express shipping on a (large, heavy, 640 ValuePRO paddle order) 64lb package isn't cheap (like around $600) so I completely understand your frustration. We don't typically include the cost of S&H on our order confirmations or estimates because it DOES take a bunch of time to estimate and calculate. Additionally, we DON'T ever charge more than the promised shipping method, even if we had to ship it more quickly because we were behind. But I'm going to take all of this to heart and now make a point of calculating shipping ahead of time (or a close estimate) for larger orders like yours so that there aren't any surprises when the receipt comes. I think that's fair and probably a good transparent business practice anyway. Lord knows everything has gotten so stupid expensive these days, including shipping! So thank you for spurring on that change. You said you won't do business with us again in the future, but I hope you'll feel better that you affected a change here in how we do business. Thanks again-- John

Rated 5 out of 5 stars

10/10 customer service

BetterBidders despite not having the shape we wanted, accommodated us and created the custom paddle for us! Exactly what we were looking for. We look forward to working with them again.

May 15, 2024
Better Bidders Inc. logo

Reply from Better Bidders Inc.

Hi Roxana - having a sneaker-shaped paddle for your event makes perfect sense as your event IS the "Sneaker Ball", right? Happy to make you YOUR sneaker paddle. I think that's now our 3rd style. Thanks for letting us help make your event that much better! - John

Rated 5 out of 5 stars

Highly recommend!

Quick turnaround, great communication, high quality product!

May 6, 2024
Better Bidders Inc. logo

Reply from Better Bidders Inc.

Thanks Giana - that's what we always strive for! John

Rated 5 out of 5 stars

Helpful and easy to work with

Better Bidders has been great to work with. When we realized we needed more fill-in paddles for our event this year, John was responsive, helpful, and easy to work with and the paddles arrived right on time. Thanks again!

April 24, 2024
Rated 5 out of 5 stars

Repeat customer

Repeat customer. They are efficient and very reliable. On time and our paddles arrive looking great! This is our second year ordering :) We are very happy with their product.

July 26, 2023
Rated 5 out of 5 stars

Fundraising Auction

I worked with Better Bidders for a fundraising auction. John was extremely helpful in describing the various materials used to make their auction paddles and also sent samples. No other printing company I had researched was able to specify exactly where my money was going and the product I could expect in return. John laid everything out on the front end and was directly involved from design to execution. The paddles arrived on time, and the packaging for shipping left no chance of damage along the way. I could not have been more pleased with how they turned out and would highly recommend this company above all others.

March 26, 2024
Rated 5 out of 5 stars

John is extremely efficient and fast! I got my rush order just in time.

John had lots of options, once speaking to him he was able to design and send me my order with just days time. So appreciated for meeting my hectic and crazy deadline with custom paddles!

February 20, 2024
Better Bidders Inc. logo

Reply from Better Bidders Inc.

I really try to find the best fit and paddle solution for my customers, and knowing we really DO have many options makes it easier on our end to get you what you need to meet your budget AND help make the most $ for your cause. I hope to work with you again. - John

Rated 5 out of 5 stars

They were so helpful with my order

They were so helpful with my order. The whole process was quick and easy. They even helped me rush my order to make my event deadline! Would definitely use them again and recommend

February 19, 2024
Better Bidders Inc. logo

Reply from Better Bidders Inc.

Glad we were able to make it work for you Sarah! The process will be even easier (and better, I promise) with our new website coming out in about 3 months. Thanks again! -John

Rated 5 out of 5 stars

Great experience

Great experience. The paddles are exactly what we were looking for and will be using for years to come.

February 20, 2024
Better Bidders Inc. logo

Reply from Better Bidders Inc.

Thanks Sheri! Yes, your PremiumPRO3 oval paddles will certainly last you a good while. And don't forget to let us know when some go missing as we'll easily fill them in for you-- John

Rated 5 out of 5 stars

Responsive, accurate, affordable

John is responsive and personable. While this paddle business is everyday, run of the mill for him, he gets that for the end user, it may be their first rodeo. He responds to specific inquiries, sends samples, and ensures you understand the ins and outs to make well informed decisions.
There is no upsale attempts and the product is accurate to what you agree upon.
Finally, this is affordable. Regardless of whether you have a small event or huge black tie event; there are options for you.
If you're on the fence about who to use for paddles...jump on in and let John take care of you.

February 20, 2024
Better Bidders Inc. logo

Reply from Better Bidders Inc.

Thank you Ed for your kind words. We appreciate you recognizing what we strive to achieve here every day! Look forward to working with you again- John

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look