This company was used by my insurance…
This company was used by my insurance (Assura) to avoid coverage and decline reimbursing care.
Edit: the company claims they work with insurances to ensure better care. My insurance uses them to deny care. They also claimed that they called me and I didn’t wish to speak to them but I’ve never received a call from them. Seems very sketchy and dishonest.
Reply from BetterDoc
Dear Ms Badoux,
Thank you for your feedback. We understand that concerns about reimbursement can be unsettling.
Our work with our insurance partners is focused on supporting you in finding doctors whose expertise and experience match your medical needs, with the aim of enabling the best possible care. BetterDoc is not responsible for decisions about coverage or reimbursement of treatment costs. These decisions rest with your insurer and are based on the terms of your chosen insurance model.
When we contacted you by phone, you let us know that you did not wish to discuss the matter or receive further contact from us. We respect your wishes. If you decide that you would like to speak with us again, you are welcome to get in touch. We remain available to answer your questions and support you with the next steps.
Kind regards,
Your BetterDoc team