Absolute trash company. Can't understand a word their spam callers say. You might as well talk to a wall because no matter how many times you tell them the same thing they don't listen and keep call... See more
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Receiving calls almost daily verifying the same information previously given. After reviewing their complany information, we should only be getting contacted every 90 days. This has not been the cas... See more
Company replied
Complete and Utter Waste of Time - I verified that two of my providers use "Better"Doctor and if I didn't have clients who needed services, I would leave just because of this site. CAQH requires verif... See more
Company replied
Data mining scam......and a poor one at that. It makes zero sense to even claim they are working on behalf of Optima as Optima (and every other insurer on the planet) already has a provider direct... See more
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Company details
Written by the company
BetterDoctor® is a division of Quest Analytics® and we are dedicated to providing reliable provider network and provider verification services. Our extensive client list includes over 425 national and regional health plans, as well as partnerships with the Centers for Medicare & Medicaid Services (CMS) and various state regulatory bodies. By using our online portal for validation, you play a crucial role in ensuring compliance with state and federal regulations for provider directory accuracy. Thanks to your participation, provider directories stay up to date, enabling patients to find you easily. Additionally, our streamlined processes enhance health plan internal processes related to provider network management. Join us in improving healthcare networks by validating your information through our user-friendly online portal. Together, we can make a positive impact on the healthcare landscape.
Contact info
9225 Indian Creek Pkwy, 66210, Overland Park, United States
- 1 (844) 668-2543
- support@betterdoctor.com
- betterdoctor.com
1.4
Bad
34 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Absolute trash company
Absolute trash company. Can't understand a word their spam callers say. You might as well talk to a wall because no matter how many times you tell them the same thing they don't listen and keep calling with the same question.
February 11, 2026
Unprompted review
Reply from Quest Analytics BetterDoctor®
Hi Matt,
Thank you for sharing your feedback. We understand you may wonder why we ask healthcare practitioners like you to verify information. It’s because healthcare regulations for provider directories mandate provider verification of directory data every 90 days. We reach out to healthcare practitioners like you on behalf of our healthcare payer sponsors to help them and you stay compliant with federal and state requirements.
If phone calls aren’t the best method for you, we can also send verification requests by fax or email, and you’ll be able to update your information through our easy‑to‑use online portal instead of by phone.
We’re glad to assist with any adjustments to ensure the process works smoothly for your practice. You can email us at support@betterdoctor.com or call 1‑844‑668‑2543, Monday through Friday, 8 AM–5 PM CT.
For more information regarding the No Surprises Act, and your obligations to verify your practice information every 90 days, please review our No Surprises Act FAQs: https://questanalytics.com/provider-data-accuracy-resource-hub/no-surprises-act-faq/
If you have additional questions about BetterDoctor, please visit our FAQ page: https://questanalytics.com/how-we-help/betterdoctor/betterdoctor-faq/
For more information about who we are and how we help, please visit our website: https://questanalytics.com/how-we-help/betterdoctor/
Sincerely,
BetterDoctor Support Team
Harassment?
Receiving calls almost daily verifying the same information previously given. After reviewing their complany information, we should only be getting contacted every 90 days. This has not been the case. I feel like we are being harassed.
February 2, 2026
Unprompted review
Reply from Quest Analytics BetterDoctor®
Hello Christine,
Thank you for bringing this to our attention. To clarify our process, we will start sending validation requests 30 days before your next attestation due date to allow you enough time to complete your attestations. Once you have validated your data for a particular 90-day period, we will remove you from all scheduled reminders for the remainder of that period.
That said, you should not be receiving daily calls, and we’re sorry to hear this has been your experience. We would be more than happy to look into this further and ensure everything is working as intended. Please reach out to our support team so we can investigate and resolve this for you. You can email us at support@betterdoctor.com or call 1‑844‑668‑2543, Monday through Friday, 8 AM–5 PM CT.
We’re here to help and appreciate the opportunity to make this right.
Sincerely,
BetterDoctor Support Team
Complete and Utter Waste of Time
Complete and Utter Waste of Time - I verified that two of my providers use "Better"Doctor and if I didn't have clients who needed services, I would leave just because of this site. CAQH requires verification once a year. WorstDoctor gives a constant bombardment for quarterly updates. I literally just finished one and I had to do another. Do you think that we're out here moving offices every two months???? Make these annual reviews and maybe you'll have something. Until this this is another waste of providers time and resources.
October 22, 2025
Unprompted review
Reply from Quest Analytics BetterDoctor®
Hello Matthew,
BetterDoctor® is a division of Quest Analytics®, and we are dedicated to providing reliable provider network and provider verification services. Our extensive client list includes over 425 national and regional health plans, as well as partnerships with the Centers for Medicare & Medicaid Services (CMS) and various state regulatory bodies. The goal is to improve the flow and quality of accurate provider data, so members can quickly get the care they need when they need it.
Healthcare regulations for provider directories mandate provider verification of directory data every 90 days. We reach out to healthcare practitioners like you on behalf of health plans to help them and you stay compliant with federal and state requirements.
Verifying your information will remove you from receiving any further communications for that 90-day cycle.
For more information regarding the No Surprises Act, and your obligations to verify your practice information every 90 days, please review our No Surprises Act FAQs: https://questanalytics.com/provider-data-accuracy-resource-hub/no-surprises-act-faq/
If you have additional questions about BetterDoctor, please visit our FAQ page: https://questanalytics.com/how-we-help/betterdoctor/betterdoctor-faq/
For more information about who we are and how we help, please visit our website: https://questanalytics.com/how-we-help/betterdoctor/
Sincerely,
BetterDoctor Support Team
Fraudulent charge…
A charge was made on my checking account for $34.98.
I immediately contact this company.
And received this email...
For better assistance, please provide more information about the charge. Could you provide the first 6 and last 4 digits of your card, the name on the card and if you have another email address.
I replied NO.
And made a claim with the Federal Trade Commission. Who replied that they do not pursue claims!
Who else can I contact?
August 3, 2025
Unprompted review
Reply from Quest Analytics BetterDoctor®
Hello Carol,
There is no charge for providers to validate their information with our online tool, and the BetterDoctor® Support Team would never ask for credit card information.
BetterDoctor is a division of Quest Analytics®, and we are dedicated to providing reliable provider network and provider verification services. Our extensive client list includes over 425 national and regional health plans, as well as partnerships with the Centers for Medicare & Medicaid Services (CMS) and various state regulatory bodies. The goal is to improve the flow and quality of accurate provider data, so members can quickly get the care they need when they need it.
By using our online portal for validation, providers play a crucial role in ensuring compliance with state and federal regulations for provider directory accuracy. Thanks to their participation, provider directories stay up to date, enabling patients to find them easily. Additionally, our streamlined processes enhance health plan internal processes related to provider network management.
If you have additional questions about BetterDoctor, please visit our FAQ page: https://questanalytics.com/how-we-help/betterdoctor/betterdoctor-faq/
For more information about who we are and how we help, please visit our website: https://questanalytics.com/how-we-help/betterdoctor/
Sincerely,
BetterDoctor Support Team
Called me on an urgent line
Today they called me on my urgent line during my off hours. Meaning I get notified that a patient is in crisis. If I am out of the service area, which I often am on my off time, I would need to hike into service area to return the call. They said it was an automated call. Auto presses 1 for urgent matter??? Liars!!
August 4, 2025
Unprompted review
Reply from Quest Analytics BetterDoctor®
Hello Sheryl,
Thank you for bringing this to our attention. We understand how important it is to keep the urgent line reserved strictly for crisis situations, and we sincerely apologize that you received a non-urgent call during off hours. We’ve reinforced our training and processes on how to handle automated voicemail messages and urgent line usage to prevent future misrouting.
We appreciate you taking the time to share your feedback, it helps us to improve and ensure these mistakes do not happen again.
Sincerely,
BetterDoctor Support Team
Reply from Quest Analytics BetterDoctor®
Hello Jeff,
BetterDoctor® is a division of Quest Analytics® and we are dedicated to providing reliable provider network and provider verification services. Our extensive client list includes over 425 national and regional health plans, as well as partnerships with the Centers for Medicare & Medicaid Services (CMS) (https://questanalytics.com/news/quest-analytics-centers-for-medicare-andmedicaid-services-cms-renew-contract/) and various state regulatory bodies.
We ask healthcare practitioners to verify their practice information because healthcare regulations for provider directories mandate provider verification of directory data every 90 days.
If you have additional questions about BetterDoctor, please visit our FAQ page: https://questanalytics.com/how-we-help/betterdoctor/betterdoctor-faq/
For more information about who we are and how we help, please visit our website: https://questanalytics.com/how-we-help/betterdoctor/
Sincerely,
BetterDoctor Support Team
Weekly Faxes - SCAM ALERT
Get weekly faxes claiming they are affiliated with Priority Health. If you type in the url, it brings you to a landing page, not a real site. Total scam. Agree with the others! They need to be shut down!
May 12, 2025
Unprompted review
Reply from Quest Analytics BetterDoctor®
Hello Amber,
BetterDoctor® is a division of Quest Analytics® and we are dedicated to providing reliable provider network and provider verification services. Our extensive client list includes over 425 national and regional health plans, including Priority Health. They shared information regarding their partnership with us on their website. You can review that here: https://www.priorityhealth.com/provider/manual/standards/keeping-your-data-up-to-date
Healthcare regulations for provider directories mandate provider verification of directory data every 90 days. We reach out to healthcare practitioners like you on behalf of Priority Health to help them and you stay compliant with federal and state requirements.
Verifying your information in our online portal will remove you from receiving any further communications for that 90-day cycle.
If you are having trouble accessing our online portal, please contact our support team who will be able to assist you. You can email them at support@betterdoctor.com or call 1-844-668-2543 from 8 AM – 5 PM CT.
If you have additional questions about BetterDoctor, please visit our FAQ page: https://questanalytics.com/how-we-help/betterdoctor/betterdoctor-faq/
For more information about who we are and how we help, please visit our website: https://questanalytics.com/how-we-help/betterdoctor/
Sincerely,
BetterDoctor Support Team
I get faxes weekly
I get faxes weekly, sometimes more than once saying AETNA must verify my credentials. THIS IS A SCAM and is not AETNA or any other company that is legitimate. Someone needs to investigate and have them shut down and arrested.
April 29, 2025
Unprompted review
Reply from Quest Analytics BetterDoctor®
Hello Dana,
BetterDoctor® is a division of Quest Analytics® and we are dedicated to providing reliable provider network and provider verification services. Our extensive client list includes over 425 national and regional health plans, including Aetna Better Health.
Healthcare regulations for provider directories mandate provider verification of directory data every 90 days. We reach out to healthcare practitioners like you on behalf of Aetna Better Health to help them and you stay compliant with federal and state requirements.
Verifying your information in our online portal will remove you from receiving any further communications for that 90-day cycle.
If you have additional questions about BetterDoctor, please visit our FAQ page: https://questanalytics.com/how-we-help/betterdoctor/betterdoctor-faq/
For more information about who we are and how we help, please visit our website: https://questanalytics.com/how-we-help/betterdoctor/
Sincerely,
BetterDoctor Support Team
NUMEROUS REQUESTS VERIFY INFORMATION
THEY HAVE SENT ME NUMEROUS REQUESTS TO VERIFY MY INFORMATION FOR AETNA BETTER HEALTH BUT MY COMPUTER SOFTWARE BLOCKED ME FROM RESPONDING INDICATING IT WAS FORBIDDING ACCESS SUGGESTING THIS IS A PHISHING WEBSITE.
December 13, 2024
Unprompted review
Reply from Quest Analytics BetterDoctor®
Hello Marvin,
BetterDoctor® is a division of Quest Analytics® and we are dedicated to providing reliable provider network and provider verification services. Our extensive client list includes over 425 national and regional health plans, including Aetna Better Health.
Healthcare regulations for provider directories mandate provider verification of directory data every 90 days. We reach out to healthcare practitioners like you on behalf of Aetna Better Health to help them and you stay compliant with federal and state requirements.
Verifying your information in our online portal will remove you from receiving any further communications for that 90-day cycle.
If you are having trouble accessing our online portal, please contact our support team who will be able to assist you. You can email them at support@betterdoctor.com or call 1-844-668-2543 from 8 AM – 5 PM CT.
If you have additional questions about BetterDoctor, please visit our FAQ page: https://questanalytics.com/how-we-help/betterdoctor/betterdoctor-faq/
For more information about who we are and how we help, please visit our website: https://questanalytics.com/how-we-help/betterdoctor/
Sincerely,
BetterDoctor Support Team
I work for a Nursing Home and they have…
I work for a Nursing Home and they have called numerous times.
They do not speak English and very demanding.
January 10, 2024
Unprompted review
Reply from Quest Analytics BetterDoctor®
Hello Norma,
BetterDoctor® is a division of Quest Analytics®, and we are dedicated to providing reliable provider network and provider verification services. Our extensive client list includes over 425 national and regional health plans, as well as partnerships with the Centers for Medicare & Medicaid Services (CMS) and various state regulatory bodies. The goal is to improve the flow and quality of accurate provider data, so members can quickly get the care they need when they need it.
Healthcare regulations for provider directories mandate provider verification of directory data every 90 days. We reach out to healthcare providers like you on behalf of health plans to help them and you stay compliant with federal and state requirements.
All of our call agents speak English. Verifying your information over the phone will remove you from receiving any further phone calls for that 90-day cycle.
If you have additional questions about BetterDoctor, please visit our FAQ page: https://questanalytics.com/how-we-help/betterdoctor/betterdoctor-faq/
For more information about who we are and how we help, please visit our website: https://questanalytics.com/how-we-help/betterdoctor/
Sincerely,
BetterDoctor Support Team
I got mail from this company eluding to…
I got mail from this company eluding to the fact they "work" for Pacific Source and that I am required to update my information with them. I looked up reviews and all are bad that this company is not legit. I looked up the address on the letter 2443 Fillmore St #308, San Francisco, CA and this is a UPS store with apartments above it. This appears to be an unsafe data mining operation-Definitely not legit!
November 30, 2023
Unprompted review
Reply from Quest Analytics BetterDoctor®
Hello T. Cole,
BetterDoctor® is a division of Quest Analytics®, and we are dedicated to providing reliable provider network and provider verification services. Our extensive client list includes over 425 national and regional health plans, including PacificSource. They shared information regarding their partnership with us on their website. You can review that here: https://pacificsource.com/article/pacificsource-teams-data-validation-experts-betterdoctor-updated-may-19-2022
Healthcare regulations for provider directories mandate provider verification of directory data every 90 days. We reach out to healthcare providers like you on behalf of PacificSource to help them and you stay compliant with federal and state requirements.
Regarding the address you mentioned - we use the UPS store in San Francisco specifically to manage returned mail from our outreach efforts. BetterDoctor was originally founded in San Francisco, which is why that location was selected for logistical convenience. This is a common practice for businesses that need a secure and centralized way to receive undeliverable mail. That said, we are actively reviewing this process and exploring different options for returned mail handling.
Our current business operations are based in Overland Park, Kansas, and we are committed to transparency and trust in all our communications.
If you have additional questions about BetterDoctor, please visit our FAQ page: https://questanalytics.com/how-we-help/betterdoctor/betterdoctor-faq/
For more information about who we are and how we help, please visit our website: https://questanalytics.com/how-we-help/betterdoctor/
Sincerely,
BetterDoctor Support Team
Why do they fax me? Who are they?
Why do they fax me? They can not even say, who they are, why should I "validate" any information on me, CS does not even listen! We have enough unprofessional AI already!
October 17, 2023
Unprompted review
They just popped up out of nowhere.
They just popped up out of nowhere - they do not even exist, along with the email address they state.
A real site that does exist is BeyondOrganicDoctors.com, totally different and legit.
March 10, 2023
Unprompted review
If I could give them zero stars I…
If I could give them zero stars I would! I have no clue who they are and they constantly hound you for information. I asked them to remove my information from their site and I was told no since it was public information. So I let them know the information listed was incorrect and asked them to correct it. Again I was told no. I blocked their emails, and it worked for a while. Now they are back to hounding me by email again! There should be some law again this harassment!
October 3, 2022
Unprompted review
Have no idea who they are and why they…
Have no idea who they are and why they constantly asking me questions every year. in the beginning I made the mistake of giving my email and phone number... if you don't fill our their stupid questionnaire, they just spam you til you do... I looked them up and seems they don't really do anything except collect data... I don't need my data collected ...
August 2, 2022
Unprompted review
Betterdoctor.com is a provider database…
Betterdoctor.com is a provider database collection service selling your sensitive provider information. They try to make you think Medicaid, Medicare, or insurance companies are using them to validate your credentialing information. They are not.
We started getting these constant faxes that we need to validate and update our provider information. Fax literally says "you must confirm this information to be accurate." I called the phone number on the bottom. I spoke to their rep and asked what insurance plan is demanding me to update my information through their company. The rep said we contract with over 400 insurance companies and Medicaid and Medicare. I said I do all the credentialing and I have never had any insurance company send me anything about your company or that they will be using their company to update provider information. Rep said its most likely through Medicaid and Medicare because they do not inform providers of the change. I said ok.
I then contacted reps from Medicaid and Medicare who confirmed, no they have no affiliation with betterdoctor.com and they do not use them for any provider update or validation of information.
Called rep back at betterdoctor.com, I said I was told by your fax and rep that I am required to validate and update our provider information using your company for 400 insurance carriers, Medicaid, and Medicare. I contacted Medicare and Medicaid and I was told they have no affiliation with betterdoctor.com. I told the rep that I do not know how your business legally demands provider information under the lie that you represent insurance or Medicaid/Medicare programs. I said this seems very fraudulent and I want the constant faxes and contact from your company to stop immediately. Rep said yes sir and said she would take us off their list with no denial that they are doing nothing but scamming sensitive provider information basically for a database so they can sale ads and scam providers into purchasing other products to "advertise."
Call rep and demand to be taken off their scam list.
February 7, 2022
Unprompted review
I HATE THEM SO MUCH
I'm a massage therapist and only am contracted with one healthcare company directly. BetterDoctor faxes my office every week, claiming that I need to verify my information for an insurance company I have never been contracted with. They claim can't remove this from their records, that I have to contact the company (PacificSource) directly. So I contacted PacificSource, and they said I have to contact another company Uprise, who credentials mental health professionals. I am not a mental health professional! Uprise credentialing department phone# goes straight to voice mail and cuts you off before you can leave all the info they request. I left them 5 messages but they have never called back. This is WRONG. They should not be allowed to do this. As if this is not bad enough, BetterDoctor keeps merging me and my office roommate into one business, although we are not. We have corrected this in the past but they keep shoving our data together. You can see they are a datamining scam company by the way they answer: "Oh gee, we really are contracted by insurance companies, really we are, although we can't tell you which ones."
January 26, 2022
Unprompted review
Waste of time.
Sick of receiving these faxes to update my information. Just another ridiculous addition to the already ridiculous amount of paperwork that is associated with insurance billing. I have just completed the last one I intend to complete. If an insurance company kicks me off their provider list then so be it.
May 31, 2021
Unprompted review
I wish they would just leave me alone!
I just attempted to call and investigate as to what insurance company was using this company. I was told that there was only one individual who could help me and she was on a call. I am beyond tired of receiving these faxes requesting me to update my information!
April 15, 2021
Unprompted review
Shady company practices
Betterdoctor sent me a fax with the name of an insurance I am paneled with on top, as though that is who the correspondence was from. Reading further, it is yet another request to 'update' my profile that doesn't exist. Really gross they are now pretending to be affiliated with insurance panels to pressure practitioners into participating.
March 27, 2021
Unprompted review
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