CLOSED 2020 - Better Furniture Great Yarmouth Reviews 

Awful after sales service, not that you could call it service.
Faulty table and they tried to blame me and rude with it.
Then took a long time to reply.
Eventually had to resort to an independent report and claimed money back from Credit card. Will never use again.

Purchased sliding door wardrobes and three tall drawer units, service from start to finish was brilliant. The lady who served us went out of her way to help and the lads who delivered and fitted were outstanding very helpful and friendly. If there was one niggle it would be that the delivery arrived without having had a call from the guy (I think the boss) who said he'd let me know nearer the time when to expect delivery...luckily we were in. All in all couldn't fault them so really surprised at such negative comments.

Purchased a lovely dining set but on arrival the quality of the finish on the chairs was poor. Customer service is poor, generally taking weeks to respond

We paid £2700 for 2 settees and a chair from Better Furniture and within a year had issues with the items and alerted the company. After a visit from their delivery drivers they would not engage with us at all.
We had to resort to an independent survey which concluded that the items fell short of acceptable quality we have now received a full refund from our card provider. This company should be avoided. There are Better companies out there who need your business.

We purchased a table last year & I’ve only just got round to writing the review.

We had a broken table delivered firstly, followed by a ‘temporary’ table which didn’t even fit in the room as it was too large.

We then had a second temporary table delivered.

Eventually after being told it would be another 6 weeks & a few complaints later, the actual table arrived the following week. A big time difference to what was originally proposed.

Although we eventually got the table, the chairs that were ordered with it didn’t even fit underneath properly which makes for an awkward and uncomfortable meal.

No point trying to raise concerns or queries with this company though- absolutely useless.

My first trip out shopping today, had appointment slot at Better Furniture not sure what to expect but it was well organised, santizers at door, no pressure when looking but plenty of assistance when needed.
Furniture unusual and really reasonable. I left after spending a lot of money. Thanks Ashley and well done Better Furniture for making it an enjoyable experience in difficult times.

Spent several thousand pounds, very helpful when taking the money, and all items received. One set of drawers clearly faulty but have been told it won't be replaced as it's a 'natural' fault in the wood! Now left with something that doesn't look good, and they won't let me return! Customer service takes around a week on average to answer emails, and the last one they haven't replied to at all. Won't be going back.

Absolutely brilliant. Such super products- far superior to the chain stores. Really helpful, friendly advice from staff who clearly care about their customers. Prompt delivery from two lovely chaps and an issue with a missing item resolved within 45 mins. Absolutely superb service. We won’t go anywhere else from this point onwards. Thrilled with the dining set too!

Did not rate when purchased wardrobes although great service. Recently contacted as broke glass on one of draws. Amazing, replied within 24 hrs and new draw on order at very reasonable price.

Have bought bed and sofa bed-the latter because Habitat failed to deliver 3 times. On both occasions great product at fair price, helpful service staff and delivered at promised time and date. Would definitely recommend .