Now I'm nearing the age of 50!, I felt my body needed a little help. After taking the Betterman supplements for a few weeks I definitely noticed more energy in my workouts. Actually, more energy in... See more
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Review summary
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Reviews shaping this summary
I had a natural testosterone of 11.5 nmol/L i started taking the bettermans natural testosterone supplement and now my testosterone is at 16.2 nmol/L. After only 2 months of taking this supplement, it... See more
Bought the testosterone supplement a few weeks ago and really impressed so far. Delivery was quick and I noticed a boost in energy and better sleep within just a few days. Still early days, but the r... See more
Been using Lean Look and Neuro Ignite products from Betterman - Both have been working great! Less snacking, more focus, no crash. Fast delivery and great customer service. Will buy again. 👍
Company details
Written by the company
At Betterman Labs we’re committed to helping men combat the effects of declining testosterone with science-backed, clinically formulated supplements. Whether you're experiencing low energy, decreased libido, or reduced muscle mass, our products are designed to help you restore your hormonal balance, reclaim your vitality, and feel like yourself again.
Contact info
Eterna Labs Ltd, 20-22 Wenlock, N1 7GU, London, United Kingdom
- support@bettermanlabs.co.uk
- bettermanlabs.co.uk
Tried to contact in every way but no…
Tried to contact in every way but no answer don’t bother with them
June 14, 2022
Reply from BetterMan Labs
We are sorry to hear you had a poor experience Warren. We want to clarify that this feedback and experience relates to a period prior to 2025, before the company was acquired by new owners, Eterna Labs Limited
From what we understand, during that time the former owner experienced severe disruption due to COVID-related warehouse closures. Since acquiring BetterMan Labs, Eterna Labs have completely rebuilt fulfilment, customer service, and supply chains. Our customer service is UK based and works 7 days a week.
We’re sorry for the experience you had and would welcome the opportunity to help and makes things right - if you’d like to contact our current team at support@bettermanlabs.com
Quick dispatch of items.
Service is good and quick dispatch. Lost one star as on the website it’s very hard (if not impossible) to order the hair tonic. It always directs you the supplements. I can’t remember how I do it now but I know I always have problems.
June 3, 2022
Even 1 star is too much for this…
Even 1 star is too much for this rip-off company! avoid!
June 1, 2022
Unprompted review
This will never make the website
This will never make the website. Terrible customer service and they owe me money.
June 1, 2022
Useless
Ordered mid April. A few days later I get an email saying I’d get the package in a couple of days. Mid May I begin to wonder where the package is so I email better man….I get no reply. I email again a few days later…..no reply. I’ve now had to file a dispute with PayPal and, so far, no reply from better man.
Brilliant.
May 21, 2022
Reply from BetterMan Labs
Hi Andy, Thank you for sharing your feedback. We’d like to clarify that your experience relates to a period before 2025, prior to BetterMan Labs being acquired by new owners, Eterna Labs Limited.
Since then, the business has been completely rebuilt, with new UK-based fulfilment, a 7-day customer support team, and far more reliable delivery and service standards. We’re genuinely sorry for the experience you had at the time.
We’d really welcome the opportunity to support you under the current team and show you how different the experience is today. If you’re open to it, please contact us at support@bettermanlabs.com
and we’ll be happy to help.
Kind regards,
The BetterMan Labs Team
Not happy I'm still waiting for the t…
Not happy I'm still waiting for the t boost I payed for...your customer feed back is rubbish.if you dnt send me my months t boost I will report you ok.and the 1st one I bought is alot potent then 2nd so I'm not happy bout that either.sort this out plz.
May 19, 2022
Reply from BetterMan Labs
Hi Steven, Thank you for sharing your feedback. We’d like to clarify that your experience relates to a period before 2025, prior to BetterMan Labs being acquired by new owners, Eterna Labs Limited.
Since then, the business has been completely rebuilt, with new UK-based fulfilment, a 7-day customer support team, and far more reliable delivery and service standards. We’re genuinely sorry for the experience you had at the time.
We’d really welcome the opportunity to support you under the current team and show you how different the experience is today. If you’re open to it, please contact us at support@bettermanlabs.com
and we’ll be happy to help.
Kind regards,
The BetterMan Labs Team
Would give zero stars if I could placed…
Would give zero stars if I could placed an order in march still hasn't been delivered and when asked for a refund none given this place is a joke
May 17, 2022
Unprompted review
One delivery never arrived
One delivery never arrived, emailed twice, second email to cancel monthly supply. No one bothered to reply, eventually I put a block on my card. Hopefully they will not attempt to take money this month.
Not impressed with product or customer service.
May 14, 2022
Reply from BetterMan Labs
We are very sorry to hear you had a poor experience Carl. We want to clarify that this feedback relates to a period prior to 2025, before the company was acquired by new owners, UK based Eterna Labs Limited.
Since acquiring BetterMan Labs, Eterna Labs have completely rebuilt fulfilment, UK customer service, and supply chains.
We’re sorry for the experience you had and would welcome the opportunity to help if you’d like to contact our current team at support@bettermanlabs.com
Trying to cancel an order that I…
Trying to cancel an order that I haven't ordered but you send it and charge me anyway
May 13, 2022
Reply from BetterMan Labs
Hi Jon, we are very sorry to hear you had a poor experience. We want to clarify that this feedback and experience relates to a period prior to 2025, before the company was acquired by new owners, UK based Eterna Labs Limited.
Since acquiring BetterMan Labs, Eterna Labs have completely rebuilt fulfilment, customer service, and supply chains.
We’re sorry for the experience you had and would welcome the opportunity to help if you’d like to contact our current team at support@bettermanlabs.com
Terrible customer service
Terrible customer service, been trying to get in contact with them about my order for over 3 weeks, no one has attempted to contact me and explain why I haven't received my order for over 6 weeks. When it should of been next day. Just awful service.
May 12, 2022
Reply from BetterMan Labs
We are very sorry to hear you had a poor experience. We want to clarify that this feedback/experience relates to a period prior to 2025, before the company was acquired by new owners, UK based Eterna Labs Limited.
Since acquiring BetterMan Labs, Eterna Labs have completely rebuilt fulfilment, UK (human!) customer service, and supply chains.
We’re sorry for the experience you had and would welcome the opportunity to help if you’d like to contact our current team at support@bettermanlabs.com
Well if I had received the product I…
Well if I had received the product I would be in a position to comment,I'm just wondering if its a scam site as I have had no emails or notification of delivery, if you are a genuine site then please deliver my product....if your not then I will hunt you down via face book and get you closed down
May 11, 2022
Reply from BetterMan Labs
We are very sorry to hear you had a poor experience Dave. We want to clarify that this feedback relates to a period prior to 2025, before the company was acquired by new owners, UK based Eterna Labs Limited.
Since acquiring BetterMan Labs, Eterna Labs have completely rebuilt fulfilment, customer service, and supply chains.
We’re sorry for the experience you had and would welcome the opportunity to help if you’d like to contact our current team at support@bettermanlabs.com
I would give it zero if it was an…
I would give it zero if it was an option. They took my money, did not deliver. Did not even dispatch.
They failed to reply to my enquiry/complaint emails.
6 weeks later no response. No goods. No refund.
Do not order from these fraudsters.
May 11, 2022
Unprompted review
Reply from BetterMan Labs
We are very sorry to hear you had a poor experience Lance. We want to clarify that this feedback/experience relates to a period prior to 2025, before the company was acquired by new owners, UK based Eterna Labs Limited.
Since acquiring BetterMan Labs, Eterna Labs have completely rebuilt fulfilment, customer service, and supply chains.
We’re sorry for the experience you had and would welcome the opportunity to help if you’d like to contact our current team at support@bettermanlabs.com
Still owed two lots of booster sent an…
Still owed two lots of booster sent an email no response just about to cancel my subscription .
May 10, 2022
Reply from BetterMan Labs
We are very sorry to hear you had a poor experience Jonathan. We want to clarify that this feedback relates to a period prior to 2025, before the company was acquired by new owners, UK based Eterna Labs Limited.
Since acquiring BetterMan Labs, Eterna Labs have completely rebuilt fulfilment, customer service, and supply chains.
We’re sorry for the experience you had and would welcome the opportunity to help if you’d like to contact our current team at support@bettermanlabs.com
Always loved this company and their…
Always loved this company and their products but since their so called flood earlier in the year something is radically wrong.
Nobody answering messages or emails. My money being taken but no delivery of goods.
Going to have to block my bank card as probably never get money back. How do companies get away with this?
May 9, 2022
Reply from BetterMan Labs
We are very sorry to hear you had a poor experience Dave. We want to clarify that this feedback and experience relates to a period prior to 2025, before the company was acquired by new owners, UK based Eterna Labs Limited.
Since acquiring BetterMan Labs, Eterna Labs have completely rebuilt fulfilment, customer service, and supply chains.
We’re sorry for the experience you had and would welcome the opportunity to help if you’d like to contact our current team at support@bettermanlabs.com
Paid for a subscription and have had…
Paid for a subscription and have had last two months payment taken from my account - no products sent and despite emails to request a refund of funds ie £40 not even courtesy of an acknowledgment let alone a response or refund
May 8, 2022
Reply from BetterMan Labs
We are very sorry to hear you had a poor experience Andrew. We want to clarify that this feedback relates to a period prior to 2025, before the company was acquired by new owners, UK based Eterna Labs Limited.
Since acquiring BetterMan Labs, Eterna Labs have completely rebuilt fulfilment, customer service, and supply chains.
We’re sorry for the experience you had and would welcome the opportunity to help if you’d like to contact our current team at support@bettermanlabs.com
Been waiting 4 weeks for my order…
Been waiting 4 weeks for my order contacted them 6 times no response absolutely rubbish
May 7, 2022
Reply from BetterMan Labs
We are very sorry to hear you had a poor experience Lea. We want to clarify that this feedback relates to a period prior to 2025, before the company was acquired by new owners, UK based Eterna Labs Limited.
Since acquiring BetterMan Labs, Eterna Labs have completely rebuilt fulfilment, customer service, and supply chains.
We’re sorry for the experience you had and would welcome the opportunity to help if you’d like to contact our current team at support@bettermanlabs.com
Used to be a great company now miss…
Used to be a great company now miss orders and don't reply to emails ever don't know what's happened
May 7, 2022
Reply from BetterMan Labs
We are very sorry to hear you had a poor experience Stephen. We want to clarify that this feedback relates to a period prior to 2025, before the company was acquired by new owners, UK based Eterna Labs Limited.
Since acquiring BetterMan Labs, Eterna Labs have completely rebuilt fulfilment, customer service, and supply chains.
We’re sorry for the experience you had and would welcome the opportunity to help if you’d like to contact our current team at support@bettermanlabs.com
Ordered on 13th April not received my…
Ordered on 13th April not received my order sent many emails and messages no reply used to be really good now just taking money and not sending goods or answering peoples messages I suggest you do not order from this company beware
May 7, 2022
Unprompted review
Reply from BetterMan Labs
We are very sorry to hear you had a poor experience back in 2022. We want to clarify that this feedback relates to a period prior to 2025, before the company was acquired by new owners, UK based Eterna Labs Limited.
Since acquiring BetterMan Labs, Eterna Labs have completely rebuilt fulfilment, customer service, and supply chains.
We’re sorry for the experience you had and would welcome the opportunity to help if you’d like to contact our current team at support@bettermanlabs.com
Haven’t received my order and it’s been…
Haven’t received my order and it’s been 5wks! Emailed everyday this week to chase but have been ignored.
May 6, 2022
Unprompted review
Reply from BetterMan Labs
Hi James, We are very sorry to hear you had a poor experience in 2022 . We want to clarify that this feedback relates to a period prior to 2025, before the company was acquired by new owners, UK based Eterna Labs Limited.
Since acquiring BetterMan Labs, Eterna Labs have completely rebuilt fulfilment, customer service, and supply chains.
We’re sorry for the experience you had and would welcome the opportunity to help if you’d like to contact our current team at support@bettermanlabs.com
IT HAS BEEN OVER A MONTH A STILL DID…
IT HAS BEEN OVER A MONTH A STILL DID NOT RECEIVE MY PRODUCTS !!!!!
May 5, 2022
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