They resolved my issue in probably less than a half hour total. They responded to my emails and my concerns. I would have given five stars if there had not been an issue at all, but I think perhaps th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Initially I had my subscriptions purchased directly at BetterMe. At some point I renewed via AppStore subscription. As result my Calisthenics plan and training history disappeared. I opened case with... See more
Company replied
I wish that I could use my BetterMe subscription but I didn't.. due to lack of my timing and my laziness. The Customer service response was a bit lengthy and time taken process but if ending is good... See more
Company replied
i was unable to start my class due to family member getting sick. betterme customer service heard me and gave me a free extension anytime when i was ready to come back to resume my class. i came back... See more
Company replied
Company details
Written by the company
Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.
Contact info
United States
- betterme-calisthenics.com
4.3
Excellent
359 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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I had issues with the app after I…
I had issues with the app after I installed it. I couldn't log in or reset my password. I contacted their team and they got back to me within minutes to sort it out. Great customer service despite a not so great start with the app
May 1, 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Marie,
Thank you so much for leaving your comment about our service.
We are always glad to help with any questions and requests 😊️
Kind regards, team BetterMe
Amazing customer service
i was unable to start my class due to family member getting sick. betterme customer service heard me and gave me a free extension anytime when i was ready to come back to resume my class. i came back after 2 years and they still honoured it.
April 28, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hi Marvin,
We are so pleased to know that you've enjoyed your recent communication with our team 😊️
Your satisfaction is our priority. And we are glad that we could help you effectively.
Once you are ready to be back, feel free to reach out to us at any time.
Kind regards, team BetterMe
Excellent customer service..I signed up…
Excellent customer service..I signed up for a discounted trial and this converted to a full membership at the end of the trial period.. in the meanwhile, I totally forgot about this app and never used it even once.. I am sure it’s good but I never used it..when I reached out to customer service, they refunded the renewal amount and canceled the membership.. prompt communication!
April 22, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you so much for your feedback.
We always do our best to help our users in any way we can. And it's great to know that you feel positive about your recent experience.
If you decide to try BetterMe again in the future, we are just one email away.
Kind regards, team BetterMe
they were very helpful and…
they were very helpful and communicative.
April 27, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Ian,
We truly appreciate your time and effort to share this comment with other users and us.
It makes us happy to know that your request has been successfully addressed and that you are satisfied with the outcome.
Our team is always eager to assist in the best possible way. You can contact us again at any time.
Kind regards, team BetterMe
Reply from BetterMe Calisthenics
Hello,
We do our best to cater to all users' needs and help with any kind of questions daily to make sure that our beloved customers have a great and smooth experience every step of the way.
So if you ever need any advice or assistance, our team is always at your service 😊️
Kind regards, team BetterMe
BetterMe : The Improvement Journey
I wish that I could use my BetterMe subscription but I didn't.. due to lack of my timing and my laziness.
The Customer service response was a bit lengthy and time taken process but if ending is good then we didn't mind the problem. So my honest review is BetterMe is very good app to improve our physique.
April 25, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Umar,
Thank you for taking the time to rate our service. It means a lot to us.
If there's anything else we can assist you with, feel free to email us at any time.
Best regards, team BetterMe
Loved the app but It wasn´t for me
Although unfortunately the BetterMe system was not the right one for me, I loved the app. Very user friendly. Also I do want to do a shout out to the customer service team. They were very considerate and courteous. Thank you!
May 24, 2025
Unprompted review
Reply from BetterMe Calisthenics
Dear Alina,
Thank you kindly for leaving your feedback.
It makes us happy to know that your experience both with the app and with our team has been satisfying.
You can always contact us via email if you ever need any help or advice 😉️
Kind regards, team BetterMe
Solid App: Unrelated Injury Prevented Me From Continuing
I was excited to give this app a try. Soon after I began (not related to the BetterMe calisthenics), my chronic rotator cuff injury flared up and I have been unable to continue. I will have surgery in late May and am facing months of rehab and physical therapy.
April 23, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Gordon!
Thank you for your review.
We are sorry to hear about your rotator cuff injury and the challenges you're facing. Your health and recovery are what truly matter right now. We wish you all the best with your upcoming surgery and a smooth rehabilitation process. If there is anything we can do for you, please reach us at trust@betterme.world anytime.
Kind regards, Team BetterMe
I enjoy that I can do this in the…
I enjoy that I can do this in the privacy of my home with no equipment but a mat. I am not a gym person and so this suits me well and can be done any time of the day or night that suits me. Excellent customer service who responded promptly to my query when my subscription expired without having completing the course due to a family bereavement- it resolved in a timely manner and my course period extended.
April 1, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
We are so grateful for this wonderful review, both about the app content and your recent interaction with our customer care team 🙌️
We are glad to know that we have successfully addressed your request. So if ever any additional assistance is required, you can easily contact us via email, and we will take care of you and make sure that your experience is nothing but smooth and pleasant 😉️
Kind regards, team BetterMe
Hands on customer service
Hands on customer service. Resolved the issue prompty leaving a satisfied customer
April 19, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hey Marios,
Thank you for sharing your impression of your recent interaction with our team 😊️
We are truly pleased to hear that you feel satisfied, and we'd like to encourage you to contact us whenever you need advice or help.
Kind regards, team BetterMe
Reply from BetterMe Calisthenics
Dear Rober,
We are so happy that your recent experience with our team was smooth and pleasant! Thanks a lot for sharing this feedback with other users and us.
Whenever any questions arise, our team is always at your service!
Kind regards, team BetterMe
Great app and amazing customer support!
April 21, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Nikita,
Thank you so much for leaving this comment.
We are always pleased to help with any questions that arise. And we greatly appreciate your kind feedback about the app as well as our service 😊️
Kind regards, team BetterMe
Signed up for a discounted 12 week…
Signed up for a discounted 12 week plan. I didn’t use it so don’t know if it’s any good. But after twelve weeks I get stung with a £97 charge for a subscription that I didn’t know I had signed up to. When I contacted the company and explained this they have refused to refund the money taken from my account. They have then had the cheek to repeatedly email me asking me to sign up for other “special” offers. Avoid this company and all of the other versions of BetterMe that you’ll find on trustpilot, they’re all the same scam.
Update - following my review on TrustPilot I have received a full refund for the unwanted subscription. Because of this I am happy to change my rating from 1 star to 3. As I said previously I don’t know how effective the programmes are and I no longer consider this to be a scam. However I should not have had to post a 1 star review to get my money back. Perhaps BetterMe should consider updating their refund policy.
April 15, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you for your feedback. We deeply regret the unfavorable impression you’ve formed concerning our services in this specific scenario. We make sure to highlight all pricing details at the checkout. Every customer receives a confirmation email with all details of the subscription after the first payment. And we are always open to any questions or requests prior to the purchase. We kindly ask that you take a moment to review your inbox and reply when it aligns with your schedule.
Looking forward to your reply.
Kind regards, Team BetterMe.
Better Me Customer service experience
Better Me tried very hard to resolve an issue I had. They provided a very satisfactory solution in the end.
April 12, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Leo,
Thank you for your review.
It has been our pleasure to assist you! We are delighted to know everything is resolved now.
Should you need any further assistance - just drop us a line.
Kind Regards, Team BetterMe
Actually really good
Actually really good. Customer service was and is on point. Very satisfying and tbh out of many companies i dealt with these guys refunded me without any issue at all. I hadn't realised I had subscribed but once I did I emailed and within the hour it was sorted thank you for your honesty. Ill definitely consider joining in the future. Regards Adriano
April 12, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Adriano,
We greatly appreciate your comment regarding your recent experience.
Your satisfaction is our priority. And we are glad that we could help you effectively.
If there is anything else that we can do for you, feel free to contact us via email at any time.
Kind regards, team BetterMe
Issue resolved
They resolved my issue in probably less than a half hour total. They responded to my emails and my concerns. I would have given five stars if there had not been an issue at all, but I think perhaps the clarity in their subscription policy and when money would actually be withdrawn from an account prior to the next cycle was unclear.
April 14, 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Lona,
We appreciate your patience while we were working on your request.
If there is anything else that we can do for you, feel free to email us if any further questions arise.
Kind regards, team BetterMe
Prompt response and helpful in guiding…
Prompt response and helpful in guiding me in the right direction.
April 13, 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Karina,
We greatly appreciate your letting us know that your issue has been successfully resolved.
Whenever any help is required, our team would be more than happy to assist and share advice on app usage.
Wishing you an amazing journey 🙌️
Kind regards, team BetterMe
Excellent customer service
I signed up thinking this would be a great way to stay motivated with working out but was far too busy with helping someone with end of life care. I also got diagnosed with ADHD during that time which explains why I forgot to cancel for a long time. The team reviewed my case and refunded me my subscription as I never used it. If I'm ever in a place to use such a tool again, I will consider them first due to their kindness. thank you Kate and Eve!
April 13, 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Meadow,
Thank you so much for your feedback!
We always do our best to help our users in any way we can. And it's great to know that you feel positive about your recent experience.
If you decide to try BetterMe again in the future, we are just one email away.
Kind regards, team BetterMe
Really great experience with BetterMe…
Really great experience with BetterMe support. I had questions about using the calisthenics kit with my program, and they walked me through everything and helped adjust my plan quickly. The process was smooth, communication was clear, and they made sure I was set up the right way. Appreciate the support—definitely recommend!
April 9, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hey Joshua,
We are so happy that your recent experience with our team was smooth and pleasant! Thanks a lot for sharing this feedback with other users and us.
Whenever any questions arise, our team is always at your service!
Kind regards, team BetterMe
Great, effective and quick customer service
The response was quick, they listened and understood my situation and helped me with what I needed. Because of their courteous response and we definitely recommend and use the BetterMe app again
April 2, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Camille,
We truly appreciate your time and effort to share this comment with us and other users.
It makes us happy to know that your request has been successfully addressed and that you are satisfied with the outcome.
Our team is always eager to assist in the best possible way. You can contact us again at any time.
Kind regards, team BetterMe
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