They resolved my issue in probably less than a half hour total. They responded to my emails and my concerns. I would have given five stars if there had not been an issue at all, but I think perhaps th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Initially I had my subscriptions purchased directly at BetterMe. At some point I renewed via AppStore subscription. As result my Calisthenics plan and training history disappeared. I opened case with... See more
Company replied
I wish that I could use my BetterMe subscription but I didn't.. due to lack of my timing and my laziness. The Customer service response was a bit lengthy and time taken process but if ending is good... See more
Company replied
i was unable to start my class due to family member getting sick. betterme customer service heard me and gave me a free extension anytime when i was ready to come back to resume my class. i came back... See more
Company replied
Company details
Written by the company
Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.
Contact info
United States
- betterme-calisthenics.com
4.3
Excellent
359 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So helpful team and solved my problem
So helpful team and solved my problem
April 8, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you so much for leaving your comment about our service.
We are always glad to help with any questions and requests 😊️
Kind regards, team BetterMe
Awesome Customer Service!
Awesome Customer Service!
Walked me through a process that with my age and lack of tech savvy I couldn’t put together a plan to follow. Not only that but the encouragement once I got my exercise plan was so helpful in inspiring me to work out gently.
Best Customer Service I could have had!😍
April 2, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Nina,
We greatly appreciate your letting us know that your request has been successfully resolved.
Whenever any help is required, our team would be more than happy to assist and share advice on app usage.
Wishing you an amazing journey 🙌️
Kind regards, team BetterMe
Perfect customer service
I had a problem with my suscription, that i made double, and they refund to me its both costs on a record time. Very kindly and efficient. Very good post sale service
April 6, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hi David,
We greatly value your review of the BetterMe experience.
We are pleased to know that the result is satisfying for you. So please don't hesitate to contact us whenever any assistance is needed 😉️
Kind regards, team BetterMe
Payment not reflecting on app
I initially did face issues as my subscription was not getting linked to my app. However, the team has resolved the issue. Thank you Bruce from the customer service team for helping me.
April 7, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello!
Thank you for contacting us.
You've registered your account manually through the app, instead of the fo0llowing the order assignment link sent to your inbox after the purchase, which resulted in the situation you faced.
However, we can handle that easily, and we've already reached out to you via email with all the related instructions.
Please accept our apologies for the delayed reply. Check your inbox, and let us know if there is anything else we can assist you with.
Kind regards, Team BetterMe
Best price!
They have the best price ... and a excellent customer service
March 26, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Robert,
Thank you so much for leaving your comment. We are so happy to know that your experience has been good. We appreciate your time and effort 😊️
Kind regards, team BetterMe
Timely Response
BetterMe responded in a timely fashion and was able to help me with my concern.
April 1, 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Natasha,
Thank you for leaving a comment about your experience.
We do our best to assist our users with their requests in a timely manner. And we are pleased to know that you are happy with the outcome.
Feel free to contact us again whenever you need any help. Our team is just one email away 😉️
Kind regards, team BetterMe
Starting from Ground-Zero
Hi, in the last 2 1/2 years I've had 2 hip replacements so Ive been virtually avoiding any major exercise programs. I've always been very active as a building contractor, and at the gym, so I figured in order to jump-start my system I'd begin with the most basic of programs; I chose BetterMe. After 2 sessions, I can honestly say that I am not disappointed. In fact, I was a little skeptical about starting with such a basic program, but your program is exactly what I needed....it literally kicked my butt. Despite the fact that the first 2 days was a bit embarrassing for me since they were so elementary, but as it turned out, each day I felt like I had been run over by a football team. It's been a week now and I'm still getting reaquainted with new muscles...lol. Thankyou so much for your program. It's definitely exactly what I needed to get back in the game....thankyou...Ty
April 2, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hi there!
Thanks a million for leaving your incredible feedback about our app as well as your journey with us! 😍
We're really happy to realize that BetterMe is useful and interesting for you as our user. Just keep moving forward towards your personal goals!
You're also welcome to share more info at any time. And we are here to support you along the way! 😌
Kind regards, Team BetterMe
Quick response over my accidental multiple order!
On March 24 I accidentally ordered 2 Fitness Trackers and could also not find in my phone where to enter the promo code. I emailed the Help Center and within 2 days they reimbursed me for the second purchase, as well as adjusted my total to include the promo discount. I was very pleased with their quick response and reimbursement to my account. Excellent service!
March 23, 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Sharlene,
We are so grateful for your comment regarding your recent experience.
Our team is happy to be helpful in any way. And it's good to know that your request has been successfully addressed.
Feel free to email us at any time if any help is needed.
Kind regards, team BetterMe
Great communication and fair decisions
Great communication and fair decisions. Programs are well designed.
March 31, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you so much for this comment.
It makes us happy to know that your experience with both the app and our team was good. If you ever need any assistance, you can contact us via email anytime 😊️
Kind regards, team BetterMe
Great customer service!
March 29, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hi Linda,
Thank you so much for leaving your comment about our service.
We are always glad to help with any questions and requests 😊️
Kind regards, team BetterMe
Worlds best callistetics app
They were very good I didn’t read the agreement properly that I was gonna have to keep paying but I asked for a refund and they kindly gave me one. This app is very good an will help u with ur mental an physical state I highly recommend it
March 25, 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Ayden,
Thank you so much for this comment.
It makes us happy to know that your experience with both the app and our team was good. If you ever need any assistance, you can contact us via email anytime 😊️
Kind regards, team BetterMe
Scammed out of $99.99 without signing up for it. Don’t fall for the “free” trial!
Signed up for the free trial period and without warning, with no agreement, they charged me $99.99 for a three month further period. The free trial obviously comes with charges attached therefore it is not free. I am now in a silence game with their customer service where they have asked me to cancel my subscription before I can apply for a refund and they have ceased communicating. This feels like a scam and my bank will be pursuing the charges.
March 22, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you for your feedback. We deeply regret the unfavorable impression you’ve formed concerning our services in this specific scenario. We make sure to highlight all pricing details at the checkout. Every customer receives a confirmation email with all details of the subscription after the first payment. And we are always open to any questions or requests prior to the purchase.
We kindly ask that you take a moment to review your inbox and reply when it aligns with your schedule. Your swift response will significantly contribute to ensuring your satisfaction with our services.
Looking forward to your reply.
Kind regards, Team BetterMe.
Excellent Customer Service
The team responded quickly to my query and refunded my items straight away. Would 100% recommend
March 20, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Angelena,
Thank you for sharing your impression of your recent interaction with our team 😊️
We are truly pleased to hear that you feel satisfied, and we'd like to encourage you to contact us whenever you need advice or help.
Kind regards, team BetterMe
Reply from BetterMe Calisthenics
Hi Steffen,
Thank you for your kind review of your experience with BetterMe. Your time and effort are greatly appreciated.
If you ever need any assistance, we would be more than happy to help 😉️
Kind regards, team BetterMe
I'm very well done
I'm very well done, they always helped me, I was very satisfied 🌸 they solve everything
March 23, 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Mihaella,
It's so great to know that you have enjoyed your communication with our team!
If any help is needed, we are always glad to assist with any questions or advice 😉️
Kind regards, team BetterMe
Renewed my old plan but lost the daily…
Renewed my old plan but lost the daily calisthenics plan. Got in contact and after a little bit waiting time my plan was back to normal.
March 16, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you so much for leaving your comment about our service.
We are always glad to help with any questions and requests 😊️
Kind regards, team BetterMe
I love the catsuit
I love the catsuit. I ordered too small. I was able to return and get a bigger size easily. Great communication and I received the right size just in time. I will definitely order again.
March 22, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Andrea,
Thank you for your feedback.
It's so great to know that you have enjoyed your communication with our team!
If any further help is needed, we are always glad to assist with any questions or advice.
Kind regards, team BetterMe
Excellent Customer service and care
Excellent Customer service and care after an issue had arisen. The Issue got dealt with exactly how I wanted it to. Very happy.
March 18, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
We are so grateful for your comment regarding your recent experience.
Our team is happy to be helpful in any way. And it's good to know that your request has been successfully addressed.
Feel free to email us at any time if any help is needed.
Kind regards, team BetterMe
The program is as advertised and so…
The program is as advertised and so much more. They offer lots of options to up your game or is just the kick start some, me, need. A problem I had with billing was resolved quickly with just a couple of emails. Purchase from one source or the offers might be confusing but all in all a great program.
February 12, 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Kay,
Many thanks for sharing your honest feedback 😊
Our team strives to assist users and ensure their experience is smooth and pleasant.
So if any further questions arise, feel free to contact us anytime.
Kind regards, team BetterMe
Took a while at first but then, great service and efficiency
Love the experience even though it took a certain time before my request got an answer but once I got it, everything was perfect!
February 12, 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Geneviève,
We appreciate your patience while we were working on your request.
Feel free to email us if any further questions arise.
Kind regards, team BetterMe
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