Better Mood Reviews 

114
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Better Mood is a scam website and will charge you without your consent, so please DO NOT DO THEIR INTAKE TEST. They adon't give you an opportunity to unsubscribe from their services and also don't res... See more

Rated 5 out of 5 stars

If you're fighting with anxiety every day, bettermood is where it's at. Forget everything else you've tried, this is the one that actually delivers. Feeling lighter, happier, like I can finally enjoy... See more

Rated 1 out of 5 stars

I thought the whole thing was fishy from the start but at 1 am and very anxious I almost caved. The questionnaire felt weirdly disingenuous and I couldn’t put my finger on what was wrong until I looke... See more

Rated 5 out of 5 stars

honestly, if you're dealing with anxiety or panic disorders and you're stuck in a rural deadzone, BetterMood might just save you. it's tough out there with barely any decent psych help around—thanks,... See more

Company details

  1. Wellness Program
  2. Class
  3. Wellness Center

Written by the company

Our mission is to find the most effective treatment strategies for your specific situation using crowdsourcing, data science, psychiatric and scientific methods.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

114 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.6

All reviews

(114)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Want to cancel before payment is made…

***** UPDATE ****

I received a very quick response when I emailed and have been told that payment will not be taken tomorrow. I am reassured by the response that a refund would’ve be issued if payment had been taken. I would now change my rating to more stars. The website seemed excellent but I found I didn’t use it much during the trial period so for me it wouldn’t be worth the money.

Original review:

Want to cancel before payment is made but it doesn’t seem easy. Settings just has an internet mail address with no FAQs.

There doesn’t appear to be an app for this in App Store either so then I wonder if scammed.

Anxiety app that’s made me anxious.

May 21, 2023
Unprompted review
Better Mood logo

Reply from Better Mood

Thank you for taking the time to share your experience and concerns. Our intention is always to offer support and ease for our users.

Firstly, we want to reassure you that we are absolutely committed to maintaining transparent and open communication with our users. We understand the importance of easy and straightforward processes, especially when it comes to cancellation or obtaining a refund.

You can indeed reach out to us anytime at hello@bettermood.com to cancel your subscription. You don't need to worry about being charged after the trial period as we can offer a full refund if you decide so after the trial ends.

We appreciate your patience and understanding, and we aim to make your experience with us as straightforward and positive as possible. Please don't hesitate to reach out if you have any further questions or concerns.

Rated 5 out of 5 stars

Would recommend..

As a 37 yr old anxiety was not an issue for most of my life. But after my divorce and with my health failing, that changed. This program was amazing at explaining how my brain worked and how to put me back into a driver's seat, instead of it keep ruining my life. If there's anxiety standing between you and your life, you should try this.

May 2, 2023
Unprompted review
Rated 5 out of 5 stars

I don't see the value of subscribing

I don't see the value of subscribing, the coach always away, never in contact and always getting an automatic message: I’m away from my computer right now, so these first two messages are automated.

ps. I have updated my review due to great support from the support team. All the best, hope we meet again in the future.

May 15, 2023
Unprompted review
Better Mood logo

Reply from Better Mood

We sincerely appreciate your feedback and are genuinely sorry to hear about your recent experience with our coaching services. We would like to extend our most sincere apologies for the inconvenience you have faced.

Our vision is to provide our customers with the highest quality of service and personal attention. However, we understand that in this instance, we fell short. It is not an excuse, but an explanation that our coaches have been experiencing a high volume of interactions, which has led to some delays in responses. We realize how disappointing this can be and we sincerely apologize for any confusion or disappointment that this may have caused you.

We truly value your feedback as it helps us identify the areas we can improve the client experience. Please know that we are taking immediate steps to ensure that this does not happen in the future and are working diligently to improve our response times and overall service.

As a token of our sincere regret and commitment to customer satisfaction, we would like to offer you a prompt and courteous refund. Please reach out to us at hello@bettermood.com with your details, so we can make this right. We understand that we have let you down this time, and we want to assure you that your dissatisfaction is taken very seriously.

Once again, we deeply apologize and thank you for bringing this to our attention. We hope to have the opportunity to regain your trust and provide the service you expect from us.

Rated 5 out of 5 stars

This is such an easy approach made in a…

This is such an easy approach made in a common language rather than using scientific jargon making it one of the most pleasurable apps I've used. For me it gave what i needed the most: understanding that my anxiety can be treated and is treatable. I have a very optimistc outlook now.

April 19, 2023
Unprompted review
Rated 5 out of 5 stars

So far so good

It's been probably 15 years since anxiety started to ruin my life. I was prescribed medication (never took it, made me feel worse), I went to a psychiatrist (wonderful lady, helped me a lot, but some stones were left unturned), and acquired quiet a library on the topic of anxiety. All of this of course made some difference in how I felt, but BetterMood somehow made this whole thing into a one, easily digestable package. You just tell it if you feel like you are progressing or regressing and it adapts to you by offering different strategies, or giving you similar to what is working for you already - genius!

March 13, 2023
Rated 5 out of 5 stars

I love how they made the program…

I love how they made the program creatively in a way that we can understand about how our anxiety affects our life and how we can cope about it properly. This program has made a huge impact in my mental health and I love how it can make me feel calm and relax while doing my program.

January 31, 2023
Unprompted review
Rated 2 out of 5 stars

Impossible to chat to a human, but AI stuff is great

The AI automated stuff is excellent, and genuinely helpful. I was told that there would be a real 'Coach' who I could chat to about specific issues – however this was impossible and they never replied to messages. I also tried to email BetterMood and never got a response. I eventually launched a PayPal dispute and did get all of my money back. Such a shame. I was getting a lot of benefit from the programme - but hate to be mis-sold anything!

January 1, 2023
Unprompted review
Better Mood logo

Reply from Better Mood

We are sorry to hear about your experience with our service. We appreciate your feedback and the fact that you liked our AI program. Even though this is not an excuse, we are aware of the problem that our coaches have been struggling to keep up with the influx of messages and emails, and we apologize for any confusion or disappointment this may have caused.

We would like to assure you that we are aware of the situation and are currently working to hire more qualified coaches to meet the needs of our customers. However, please note that due to our onboarding procedure for the specialists, the process takes longer time.

We understand that being mis-sold something is not an ideal experience and we apologize for any inconvenience caused. We hope that you will give us another chance in the future to provide you with the support you need.

We also appreciate you mentioning that we do stand by our no-questions asked refund policy, but if there's anything else we can do to make it up to you, please do not hesitate to reach out to us at help@bettermood.com.

Thank you for your understanding and for choosing BetterMood.

Best regards,
Better Mood Team

Rated 4 out of 5 stars

I think the purpose of the program is…

I think the purpose of the program is provide knowledge and skills. And I think it was mostly effective at that except for several things. For example knowing about avoidance behaviors and core beliefs is arguably what I came here to learn about, before I signed up I just realized that the problem I had was actually anxiety and not just 'me being lazy' or 'me being an introvert', in a sense I gained more knowledge because I looked again at what was right in front of me. I would recommend a couple of things. For one maybe mention somewhere that you don't need to go directly into the deep end as far as facing fears, I've been starting off where I could, driving intentionally and doing small social interactions where I could, and although I have yet to get rid of it all I have been able to do more than I could before I started this program. What this did for me was allow me to create an anxiety map and allowed me to discover what many of my anxieties were. For example I realized I am afraid of not belonging, wanted to have self-worth a lot, fear of unhappiness, fear of purposeless, etc. And while I'm not a psychologist and don't really understand my fears it provided an essential service which was that before the program I didn't know what my fears were at all. Here's an example of how it worked for me. I was home alone at one point and felt kind of weird about it, I asked myself what I wanted and through a bit of trial and error realized I had a fear of failure, because I was alone I felt like I couldn't get the things I wanted from life like being social or having relationships. If I didn't do this technique I would've thought I was just afraid of being alone, and I couldn't really reassure myself or do anything about it because I didn't understand what the fear was in the first place. Maybe this doesn't apply for everyone but it worked for me.

July 19, 2022
Rated 4 out of 5 stars

Excellent!

Better Mood's research, work, empathy and approach to us are sensible and doable with the right input from ourselves. I love this program and am thankful to have found it. Highly recommend.

July 4, 2022
Rated 5 out of 5 stars

Gift yourself a gift of love

These guys are helping ordinary people like me. I thank you guys from the bottom of my heart! Not only did you help me with my anxiety, but you also taught me to take better care of myself! thanks

June 16, 2022
Unprompted review
Rated 5 out of 5 stars

Worth every penny

I tried similar programs, including CBT, but this is something else. I was stunned by how personalised the whole process, and I felt like take talking to a friend who had known me for years. they have a very professional staff and always respond quickly.

June 12, 2022
Unprompted review
Rated 5 out of 5 stars

Very affordable and effective

After a week, my sleep is better, physical symptoms almost gone. I am so grateful. I have tears of joy typing this review. thank you so much! I can't afford therapy sessions and with your help turns out I don't need them!

June 11, 2022
Unprompted review
Rated 5 out of 5 stars

Very affordable

I will say just go for it if you have a problem with anxiety and panic attacks. This is probably the best solution for an average person like me who has family and bills to pay and can't afford expensive therapy sessions.

May 29, 2022
Unprompted review

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