I have been playing for a while now to the point I’m a vip member. But the banking issues with money being taken from my account but not reaching my player account has happened multiple times. I enjoy... See more
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About us Betti1 Casino was actually built by people who love to play. People who, after years of working behind the scenes in the gambling industry, realized that most sites feel a bit robotic and "one-size-fits-all." So, they took things into their own hands and decided to change that with one simple goal - Create a transparent, energetic space where professional experience serves users’ passion for the game ! Moreover, here at Betti1, we believe rewards should actually mean something. So our promotions are built around you - our users —timed and tailored to each and every specific playstyle. That way either you play for fun or play to win big, we make sure the perks match the energy you bring. That’s why at Betti1, everyone is their own VIP. Our game library is just as hand-picked as our rewards. We’ve filled it with the world’s best slots and live casino games, choosing every title for its fairness and entertainment value. And all that backed with a rock-solid, secure system, offering a wide range of trusted payment methods, and handling everything in the background so you can stay focused on the fun. Betti1 is a platform built by players, for players, where safety and excitement go hand-in-hand
Contact info
United Kingdom
- betti1.com
2.1
Poor
325 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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RTP is absolutely dreadful
RTP is absolutely dreadful. Especially on pragmatic and hacksaw games. That excitement you feel when hitting a bonus is none existent because you already know that it is only going to be a very small win, absolutely no fun playing on this site and I've closed my account.
April 16, 2026
Unprompted review
Reply from Betti1
Hello, thank you for sharing your feedback with us.
We are truly sorry to hear that your recent experience didn’t live up to the excitement we strive to provide.
And while we understand how frustrating it feels when a bonus round doesn't result in the win you were hoping for, do note that we host games from top providers for which the outcomes and RTP (Return to Player) are determined by certified Random Number Generators to ensure fairness for everyone, including yourself
With that being said, we also completely respect your decision to close your account if the experience is no longer enjoyable for you.
We wish you the very best
I wonder how and when will anybody wins…
I wonder how and when will anybody wins on this casino
Even if you get a win in 5 minutes you lose it all just talking from pure experience
I suppose we all have something to say as we never win anyways
April 11, 2026
Unprompted review
Reply from Betti1
Hi Daniel,
In response to your review first of all we wanted to clarify the fact that all of our games operate using a Random Number Generator (RNG), which ensures that every single spin or hand is completely random and independent of the last.
And while this means the outcomes are fair, we understand how discouraging a "dry spell" can feel.
That's why if there is any specific experience you refer to - kindly share with us your account information and we'll be more than happy to further investigate any potential issues for you
Warm regards
Withdrawal Issues :(
**Update - It is now 5 days since I processed with my withdrawal. On the 10th, they actually cancelled my withdrawal whilst asking for proof of cards. I sent the proof across immediately but the withdrawal was still cancelled, so the “clock” restarted. It’s now 2 days since I sent those documents and the verifications team still haven’t verified anything, and my payment has not been sent. The customer service team are lovely but claim they can’t give any updates or time frames without the verification team. They’ve also said there’s no way for me to contact the verifications team directly. It’s getting to the point this is causing me so much stress that it’s affecting my health. Everything seems to be in the hands of the verifications team, and it feels customer service have no power to expedite their processes / ask them to speed up. It’s been 5 days, when all over their website they say everything will be processed within 48 hours. I’m at a complete loss.
Sadly l too am starting to have issues with my withdrawals that it seems others have faced. I've used this site, and have been verified, for months.
I recently had a big win, and requested the withdrawal and I'm having issues. I was told on numerous occasions that the withdrawal will stay pending for 24-48 hours, but usually it's much less time than 48 hours. This is already quite a lengthy amount of time compared to other casinos but l accepted it and thought surely it'll be sent sooner as I'm already verified. As soon as I won, l also uploaded an extra proof of bank / payment to show my deposits leaving my account to get ahead of everything, as I thought they might ask. This was quickly accepted.
At this stage, over 72 hours have passed and my withdrawal is still pending. After speaking to the Betti team, they have said it'll take longer because it's a large amount and multiple requests. Regardless, the maximum withdrawal per day is €2000 so they should be able to process this in line with their withdrawal times of 24-48 hours as they display. Nowhere does it say it'll take longer if you have a big win.
l've since emailed again and they have reassured me that they’re not scammers, and that they’ve escalated the matter to the payments team but they can’t give a time frame. Truly, I don’t know what the “matter” is, or what the issue is that’s causing this delay? My account is fully verified, I didn’t use any sort of bonuses so there aren’t any wagering issues. I deposited using my bank card via Apple Pay (and also via bank transfer previously), the account I am withdrawing to is also the one I used. There are no true reasons for this delay.
I am none the wiser as to why there’s a delay. Whilst their team is so friendly, it still is incredibly anxiety inducing when they are holding so much of my money that I won. I am given no real update other than it’s taking a bit longer and it is being looked into - but I don’t know *why* it’s taken longer and I don’t know when I can expect my money. We’re now heading into a weekend.
Day to day, this is a great site to play. The games are good, deposits quick, customer service friendly. Sadly, when it comes to withdrawals it seems to be a whole different story. I'd happily update my review / delete once the money arrives with me, but at the moment I am a serious amount of money down, with what seems like no hope of getting my winnings any time soon, if at all.
April 10, 2026
Unprompted review
Reply from Betti1
Hi Deb,
Congratulations on your recent winnings! It’s always exciting to see a big win, and we’re thrilled for you.
I'm reaching out to let you know that we have now officially started processing your pending withdrawal requests and the funds from the first withdrawal in the amount of 2000 EUR are already paid.
As for the remaining pending withdrawals we'll continue with the payout within our standard withdrawal limits
In the meantime, huge congrats again, and apologies for the delay you've experienced during the verification process
Best regards,
I dont know why this site as such bad…
I dont know why this site as such bad reviews, i always manage to get a lot of bonuses and have cashed out a few times with no problem, they have loads of games to choose from. I'm more than happy with this casino and would recommend
April 4, 2026
Unprompted review
Reply from Betti1
Dear Penelope
It’s great to hear you’re having such a good run! We really appreciate the recommendation, and it’s a perfect example of how every experience here is different and purely down to luck on the day.
Thank you for your kind words and feedback
Warm regards,
Awful site
What an awful site every single game dead spins over £70 on 20p stake 1 bonus which paid £6. 1 of the slots actually showed 3 bonus symbols but when the spin finished it randomly disappeared absolute con. tried many different slots rtp is non existent and impossible to hit bonuses. You also can only withdraw a minimum of £100 which with the way the slots play is going to be impossible avoid!
April 4, 2026
Unprompted review
Reply from Betti1
Dear Jamie
We are sorry for your frustration, but please be assured that all our games are governed by a certified Random Number Generator (RNG), meaning every spin is a purely independent event based on luck rather than a guaranteed outcome.
Still with that being said in case you believe that you've encountered a genuine technical error with a specific game round, please contact our support team both via chat or at support@betti1.com with a clear info regarding the game round/s in question ( time/date/game/SS) and we'll be more than happy to further assist you
Regards,
Allowed me to place deposit after…
Allowed me to place deposit after deposit, despite spending clearly beyond my means. Praised me for doing so and made me a VIP player. Raised this with them and they said they had done nothing wrong. Avoid. Scam artists who do not care about players well being . Emailed them and they have stopped replying to me. Lost over £100k to them
March 23, 2026
Unprompted review
Reply from Betti1
Dear Emma,
We are writing here as well to once again formally confirm that we have completed our final internal review of your complaint, and you were accordingly informed of the outcome
Moreover a detailed response outlining our final position was sent to you via email on March 15th, 2026
Thank you for your understanding
Regards,
Great casino
Great casino, brilliant choice of games, first class online chat service and lots of big wins, my favourite casino at
March 16, 2026
Unprompted review
Reply from Betti1
Hi Aaron
Thank you so much for the positive feedback!
We really appreciate you taking the time to share your experience, and we're thrilled to hear you're enjoying our customer service and, of course, the big wins !!!
Also, if you ever need any additional support, please don't hesitate to reach out
We remain here 24/7, both via chat and at support@betti1.com
Regards,
Fake casino
My account is verified, and when I tried to withdraw money, they asked again for documents than ive already gave them and was verified, they will never pay out any winnings because it's scam,DO NOT DEPOSIT any money at betti casino..you can never withdraw anything because its a fraudulent operation.
March 1, 2026
Unprompted review
Reply from Betti1
Dear Michael
We completely understand your frustration, but we want to assure you that this is a standard security procedure. We occasionally require specific, additional documentation to finalize account verification and ensure full compliance with our security standards.
This step is necessary for us to clear your account for withdrawals. Once you provide the requested information, we will be more than happy to finalize your verification and move forward with your withdrawal request immediately.
Warm regards
Worst online casino ever they dont pay…
Worst online casino ever they dont pay out. People be aware of these scammers
February 27, 2026
Unprompted review
Reply from Betti1
Hi Ignas,
We completely understand why you’d feel disappointed; however, after taking a closer look at your account information, it appears that the account verification (KYC) process was never completed from your end. And unfortunately, as you are aware, due to security purposes, we require all accounts to be fully verified before we can process a withdrawal. This is a standard measure we take to keep user accounts and funds safe, which is also why your withdrawal was not processed accordingly
That said, if you feel there has been a misunderstanding or you have any other concerns, we are more than happy to take another look at your case. We want to make sure you feel heard, so please let us know if you think we’ve missed anything. You can contact us at any time, both via chat or at support@betti1.com
Best regards,
i been playing for a while lost more…
i been playing for a while lost more then £40.000 in few months. i have to say i have won but withdraw takes such a long time u end up loosing all then u ask for reward takes ages to recieve u end up loosing in few months win nothink
February 17, 2026
Unprompted review
Reply from Betti1
Dear Ilker,
Thank you for your feedback. We sincerely value your loyalty and take your concerns very seriously.
That's also why your feedback has been passed directly to your Loyalty Manager, who will contact you for further details regarding the issues you've mentioned above
Thank you for your continued patience.
Regards,
Waiting
Just withdrawn money.Will be amazed if it’s hits my bank account.
I will give it a working week and post again
January 30, 2026
Unprompted review
Reply from Betti1
Dear David
We've contacted you on the 31st of Jan due to some missing KYC documents
Accordingly, please have a look and provide us with the correct format of the documents that we're still waiting to be submitted
from your end so that we can complete your account verification
As soon as that step is done, we'll proceed with the final checks related to your withdrawal request and proceed with approving the transaction if all is in order
Thanks in advance
If I could give 0 stars I certainly…
If I could give 0 stars I certainly would. They have no problem with you depositing thousands at a time by any means you like but the minute you try to withdraw they start there verification process… they send you round the houses and try to bamboozal you. They prey on our addictive nature by stalling withdrawals completely unnecessarily hoping that by buying themself time we will give in and cancel the withdrawal and gamble it. Which of course I did. If you want to gamble my advice would be use any site other than this. Rude unhelpful staff. Scam casino. Terrible. In fact the worst I’ve ever used.
Avoid like the plague
January 24, 2026
Unprompted review
Reply from Betti1
Hi Nick,
In response to your review, we understand that the verification process can feel frustrating when you're eager to receive your funds. However, please rest assured that this is a standard procedure in order to ensure the security of all transactions and to protect our players.
Still, in case you have any additional concerns or questions regarding our most recent account verification request, please feel free to reach out to our support, available 24/7 at
support@betti1.com, and we'll be more than happy to further assist you
Thank you for your cooperation and patience in advance.
Regards,
Once again deposited for the bonus 40…
Once again deposited for the bonus 40 free super spins done it correctly and no free spins this it the second time it's happened this week it's a scam
January 19, 2026
Unprompted review
Reply from Betti1
Hi Kerri,
We are sorry to hear that you’ve had trouble with your spins again, and we definitely understand your frustration, however do note that
we’ve looked into your account to see what happened, and it appears that after the offer was claimed, it was unclaimed within the same minute on your end, which is why the spins didn't automatically show up.
Still we are more than happy to resolve this for you. That's why we have now re-added the 40 Spins to your account , just as we did for you last time, and they
should be ready for you to use immediately.
Have fun with your spins, and please let us know if there is anything else we can do for you!
Regards,
I give it 3 stars
I give it 3 stars, it would be more if it wasn't for the verification process being a nightmare, I waited about 12 hours for the money to be withdrawn, and besides that it's a nice casino.
January 14, 2026
Unprompted review
Reply from Betti1
Hi Andrzej,
First of all, congratulations on your latest winnings!
Furthermore, in response to your review, we understand that the verification process can feel frustrating when you're eager to receive your funds. However, please rest assured that this is a standard procedure all in order to ensure the security of all transactions and to protect our players.
And while we have received and verified your previous documents due to your latest deposits being made with a new payment method we just reached out to you with a new verification request.
Accordingly as soon as the requested document is provided, we will proceed with the final checks for your withdrawal request.
Thank you for your cooperation and patience in advance.
Regards,
Avoid
This casino is unlicensed in uk! Don’t spend your money. Do the chargeback whit your bank and make complaint to gambling commission.
December 22, 2025
Unprompted review
Reply from Betti1
Dear KM
First of all please note that all of our licensing information are transparently displayed on our website.
Furthermore, in case you are experiencing a specific issue with a transaction, please send us an email at
support@betti1.com so that we can further assist you
Regards
Completed a reload bonus wagering…
Completed a reload bonus wagering requirement won a further 1000 with my previous winnings from the bonus and presented with the option to withdraw only to be declined withdrawal and my balance to be capped to the wagering requirements max winnings conversion.
I have spent thousand with this website [by my own choice of course] but to be denied fair winnings like this is totally wrong and i wouldn't recommend using this site!
January 10, 2026
Unprompted review
Reply from Betti1
Hi Charie
While we understand your disappointment regarding the difference between your total win and the amount received, we would like to clarify why a portion of those winnings was voided to ensure there is no misunderstanding.
Based on your review, it seems that your winnings were generated while playing with a specific bonus offer, and as clearly outlined in the Terms and Conditions of that particular promotion, there was a maximum withdrawable limit
Accordingly, when your withdrawal was requested, we applied these terms, and only the max withdrawable amount was successfully processed and paid out. We always encourage our players to review the specific T&Cs of a bonus before playing to avoid this kind of frustration, as these limits are part of the agreement for every claimed offer.
Still, please be assured that while we truly value your loyalty, in order to remain fair to all our players, we also must strictly adhere to the rules that apply to promotional funds.
Regards
Absolutely terrible and a scam kept…
Absolutely terrible and a scam kept denying my my withdrawals and getting me to re verify multiple times. I turned 5 euros into 350 euros my account was then reset to 100 euros (perfectly normal wagering requirements. I then got that 100 euros to 350 euros. And was reset for a second time. They gave no clarification on why they reset my account again back to 100 euros. DO NOT PUT ANY MONEY IN HERE IT IS NOT SAFE! Biggest con artists going
December 27, 2025
Unprompted review
Reply from Betti1
Hello Robert,
While we understand your disappointment regarding the difference between your total win and the amount received, we would like to clarify why a portion of those winnings was voided to ensure there is no misunderstanding.
The winnings of €325 you mentioned were generated while playing with a specific bonus offer, and as clearly outlined in the Terms and Conditions of that particular promotion, there was a maximum withdrawable limit of €100.
Accordingly when your withdrawal was requested, the system automatically applied these terms, which is why only €100 were successfully processed and paid out. We always encourage our players to review the specific T&Cs of a bonus before playing to avoid this kind of frustration, as these limits are part of the agreement for every claimed offer.
Still please be assured that while we truly value your loyalty, in order to remain fair to all our players, we must strictly adhere to the rules that apply to promotional funds.
Regards
Betti is the worst scammer among all…
Betti is the worst scammer among all scammers. They asking 50 documents one after another to verify a GB player. Simple thing they making hard. After struggle a lot they verified my account yesterday. But today they asking same documents by other ways, reversed my oending withdrawal and support staff stated silly talking! Absolutely garbage!
December 28, 2025
Unprompted review
Reply from Betti1
Dear Iftekhar,
We know that being asked for account verification can sometimes be frustrating; however, do note that these checks are a standard requirement for all of our players, and that they aren't meant to make things difficult, but they are mandatory for us to stay compliant and keep your funds secure.
Additionally, we truly appreciate your patience while we worked through those extra checks, since now that the final documents have been reviewed, we can confirm that:
- Your account is fully verified.
- Your withdrawal has been successfully paid out.
Moreover, you should see the withdrawal funds in your Bank Account in up to 5 business days, depending on how quickly your bank processes the transfer.
In the meantime, once again, thank you for your patience, and we would appreciate it if you could update your review with the correct facts
Regards
Used to really enjoy this sire but…
Used to really enjoy this sire but recently I had a win tried to withdraw it and they wouldn't let me because they said I needed to verify a old payment method which I explains no lo her exists because the account was closed.. passed pillar to post but getting no where even asked if they would freeze my account until the withdraw was processed and was told they can't do that.. Needless to say I ended up spinning it off which is exactly what they wanted and now I take my custom else where so I would be really careful before you deposit on here as they don't like to send anything back should you win.
December 1, 2025
Unprompted review
Reply from Betti1
Dear Craig
First of all, do note that additional payment method verification requests are a standard security procedure applied on our end for all of our players.
Moreover, these requests are in place to ensure the safety of your funds and to comply with all regulatory requirements. However, we certainly want to make sure as well that closed accounts or expired cards don't become an impassable barrier for you.
That is why, to help us look into exactly what happened and see how we can resolve this, could you please provide us with a few more details, which will help us locate your
user's account and give you an accurate response on why your account verification wasn't completed
Thanks in advance
Regards,
Great site
Great site , great customer service - huge variety of games to play.
Would recommend 5 star.
December 27, 2025
Unprompted review
Reply from Betti1
Hi Chris
Thank you so much for the positive feedback!
We really appreciate you taking the time to share your experience, and we're thrilled to hear you're enjoying the variety of games and our customer service.
Also if you ever need any additional support please don't hesitate to reach out
We remain here 24/7 both via chat and at support@betti1.com
Regards,
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