BetVictor Betting & Casino Reviews 5,195

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 685 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the helpfulness and professionalism of the staff, often highlighting specific individuals for their excellent service. Customers frequently mention quick and efficient resolutions to their issues, along with fast payouts. However, some people were dissatisfied with the website and payment processes. Reviewers occasionally report issues with the site's reliability and express concerns about delayed withdrawals, despite sometimes experiencing instant payouts. There are also mentions of concerns about the fairness of games.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and efficient interactions. Customers... See more

Customer service

Users describe ambiguous interactions with customer service. While some customers praise proactive and... See more

Website

Consumers find the website to be a source of dissatisfaction. Many reviewers report issues such as unfair... See more

Payment

Reviewers highlight negative aspects of payment, with many expressing significant frustration. Customers... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise the customer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've had no issues withdrawing from this site, often within minutes. I also like how you can limit deposits and losses with different time frame options. Quick, responsible. The only true negative is... See more

Company replied

Rated 4 out of 5 stars

Dear Readers/Players 👋, Dear BetVictor’s Management 👋 , For identification and security purposes, my player’s account is #11446513. Positive : -Instant deposits and withdr... See more

Company replied

Rated 4 out of 5 stars

Waited a little while but issue was sorted within twenty minutes or so. Pleasant manner. Pablo was his name

Company replied


Company details

  1. Betting Agency
  2. Casino
  3. Gambling House
  4. Gambling Service
  5. Online Casino or Bookmaker
  6. Online Sports Betting Vendor

Written by the company

Established in 1946, BetVictor is one of the world’s largest independent bookmakers which now operates exclusively online. Pick your perfect welcome offer, create and customise your own bets, play 800+ casino games and enjoy frequent offers and bonuses. For those who are ready to embrace the unpredictable, BetVictor is Your Best Bet. Let us know how we’re doing.


Contact info

3.5

Average

TrustScore 3.5 out of 5

5K reviews

5-star
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Rated 1 out of 5 stars

Thought I’d give you one more chance…

Thought I’d give you one more chance after my last review as i wasnt on your site for long at that time. Wow you are so disgusting I have no words. I don’t care what crap reply you come back with you do not pay out, you don’t play fair, there are absolutely no bonuses and when and if you do get one you cannot get more that £3.60 all your big bass games are rigged, your site is rigged and I’ve also took screen recordings of my play, I will be taking this further. Dodgy isn’t the word. You do no return anything to your players, you’re abusing them financially, now I have all the proof of how rigged you are I’m blocking you’re crap site!!

December 22, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

We appreciate you sharing your experience. We're sorry to hear you feel our games are unfair and that you're dissatisfied with your bonus experiences.

All of our games, with the exception of Live Casino games, use a Random Number Generator (RNG) to determine the outcome of every hand or spin. The outcome cannot be influenced by any external factors, including ourselves, in any way.

Thank you for your feedback.

Rated 2 out of 5 stars

Won £200 quid on the big bass games…

Won £200 quid on the big bass games last night, says they typically payout winnings into your account in a couple of hours, 12 hours later I still don’t have my money. Pay up bet victor!

December 20, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

We appreciate your feedback and congratulate you on your win. We are sorry to hear about the delayed withdrawal and any frustration caused. Please note, all our withdrawals are processed within 24 hours, after this the timeframe is down to the payment method selected.

Rated 1 out of 5 stars

Bad gaming site issues after issues…

Bad gaming site issues after issues just signed up and spent 2 hours on chat before even got to make a bet all they want is “ quick sign up deposit and don’t get your money. Back if you “ . Lots other great sites out there this one stay away.

December 10, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

We appreciate you sharing this. We're sorry you had issues and a frustrating experience. We'll review your feedback.

Rated 1 out of 5 stars

Low RTP bad odds

All games pay way lower rtp than promised. Not fun games here and betting odds are one of the worst available on market.

December 19, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

We appreciate your feedback and time. We're sorry you feel this way about your experience.

All of our games, with the exception of Live Casino games, use a Random Number Generator (RNG) to determine the outcome of every hand or spin. The outcome cannot be influenced by any external factors, including ourselves, in any way.

Rated 1 out of 5 stars

Registered myself and had just…

Registered myself and had just deposited money in, i now cannot play at all and have lost money I deposited as won't let me back on the site. Seems all great with the reviews but seriously it isn't. Not impressed and wouldn't recommend if in NZ 👍

December 19, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

We appreciate you bringing this to our attention. We are sorry you're having trouble accessing your account and funds. If you wish, please email us on help@betvictor.com in order to review this further.

Rated 1 out of 5 stars

So dissatisfied and disappointed

So dissatisfied and disappointed! The app isn’t working, I have won a free spins spinning a price wheel once daily but I was unable to use it! The app is so poor and keeps buffering! On top of this customer service and so they called “technicians” are no help whatsoever. I had to send proof that apparently wasn’t visible! I have requested an email which to I’ve sent a recorded screen showing that it isn’t working and I am loosing my spins like at least 7 times, day after day! Response to my messages were way too slow but so quick to close the case down as if I am sleeping with the phone in my hand waiting for them to majestically response! Today someone promised me to fix it and come back with a response within 24h. And finally received an email saying that “ After a recent review of your account, you are no longer eligible to take part in any of our promotions.” A JOKE! Robbed me on my winnings and switched me off for unknown reason! Poor App, poor customer service, bunch of scammers! Never again!

December 15, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

We regret you're dissatisfied with the app and promotional experience. We're sorry the issue wasn't resolved promptly. Your feedback is valuable, and we'll investigate these concerns.

Rated 1 out of 5 stars

Terrible (real review not paid bots)

Terrible (real review not paid bots). If there was a gambling app for Grandparenrlts this is it slow crap non existent promos made for the dregs of society. Not once did I ever feel I was in a position of being im the green. They take take take take take. Putting bets on is like trying to decipher the davinci code. Don't bother with these unless you trully have money to burn.

October 7, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

We appreciate your feedback and regret that your experience did not meet expectations. We'll review your points about the app's speed, promotions, and betting process. We're committed to making improvements.

Rated 1 out of 5 stars

Giving this site another try will be…

Giving this site another try will be back to update my review

played and absolutely nothing exactly like the other reviews no wins what so ever

December 15, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

We appreciate you giving us another chance and sharing your experience. We'll look into the concerns you've raised regarding the gameplay. Thanks for your feedback.

Rated 1 out of 5 stars

Why is the customer service so dire

Why is the customer service so dire?
Borderline rude in my experience so far.

December 9, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

We regret that our service was not satisfactory. We'll investigate to improve our customer interactions. Thank you for your feedback.

Rated 1 out of 5 stars

Will not let me withdraw my money- Literally gob smacked by their flagrant…

Literally gob smacked by their flagrant disregard to their gambling commission licence.
Over a week to verify an account whilst they illegally deny you access to your own money. as stated in the terms of their license under section 17.1.1. Would be a breach.
Proceeded to deny my right for a data subject access request. I'll be reporting this to the information commission as well.
Denied to provide me the details for the safer gambling helpline and instead gave me this random mobile number - who is in my belief just one of their mates ?
And their claim to acknowledge complaints within 24 hours and to respond within 7 days is just a lie and no efforts whatsoever had been made to engage. These crooks made all of these breaches, and still they will play dumb when you pick them up on their lies and obfuscation and purely give you the run around. Again, evidence will be plasterd for all to see their behaviour.
I will attach the entire chat transcript here over a weeks worth of their lies, if possible as well as on forums and their x and facebook as proof of their criminal conduct. Decide for yourself if this all sounds legit or a con. My opinion is to avoid these parasites like the plague. Literally will break every rule just to deny your right to your money and if you kick up a fuss on how crooked they're being.
A repeat of precisely what they got fined 2 million for in 2022 they never stopped. How they are allowed to keep their license is beyond me. Just thief's and liars there and not the sort to trust with your money evidently.

*Update* notice how this wasn't responded to by them .. they won't allow me to withdraw my funds over £525.
I reported to Ibas as reached deadlock, had to inform the adjudicator they wouldn't provide deadlock letter reference and still remain without my funds for the 2nd week going onto 3rd*

December 5, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

We take regulatory compliance and customer experience very seriously. If you wish, please email us on help@betvictor.com in order to review this further.

Rated 2 out of 5 stars

Good sports betting but casino games…

Good sports betting but casino games are a con played new game got a bonus and it payed £2.15 p. Then took nearly all of my cash

December 6, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

Hi Sarah. We appreciate your feedback regarding your gaming experience. We'll review your concerns about the bonus payout and funds. Please feel free to email us via help@betvictor.com

Rated 1 out of 5 stars

Support is terrible, promotions don't work

Had an alright time on the site until I referred a friend using their referral program. The program says that you and the person you refer will both receive $40 in casino credit. We completed the requirements and the bonus stated that it was completed and that we were both issued our funds. Neither of us received the casino credits so contacted their support team who told us "it says you received it, case closed".
If they can't be trusted with this, I'm not trusting them with much else.
Had support close my account and remove my data following this incident.

December 5, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

Hi Josh. We regret that the referral program experience was not satisfactory. It is concerning that the promised credit was not received and that support was unhelpful. We appreciate you bringing this to our attention, and we'll investigate the situation to improve our processes. Please feel free to email us via help@betvictor.com

Rated 1 out of 5 stars

Simply disgusting!!! Games are rigged - impossible to win. £2 pounds lay 12 pounds bonus..

Simply disgusting!!!
Games are rigged - impossible to win. £2 pounds lay 12 pounds bonus..
They will say that is random but us pure scam!!

December 5, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

Hi. We appreciate your feedback and are sorry you feel this way. We aim for fairness. Please be advised that all of our games, with the exception of Live Casino games, use a Random Number Generator (RNG) to determine the outcome of every hand or spin. The outcome cannot be influenced by any external factors, including ourselves, in any way.



Every 3 months, the leading independent and internationally approved testing agency eCOGRA conduct an audit of all bets placed on our RNG games to determine the Return To Player % (RTP).

Rated 1 out of 5 stars

I’ve been playing at this casino for…

I’ve been playing at this casino for three months, and I must say my patience has been tested in a truly remarkable way. Instead of the entertainment I expected, I was met with a series of endless losses that are difficult to dismiss as mere coincidence. At some point, one begins to wonder whether the word “fairness” even exists in this casino’s vocabulary.

The rare, symbolic wins that did appear were so minimal and infrequent that it was hard to take them seriously — more like a polite smile with nothing genuine behind it. Frankly, it’s disappointing that a casino can manage to take not only your money, but also your desire to continue playing.

I expected professionalism, fair treatment, and at least a hint of satisfaction. Instead, I’m left with a sense of letdown, accompanied by the feeling that players here are treated more like numbers than individuals deserving respect.

I sincerely hope the casino reconsiders its approach and provides players with truly fair chances. Otherwise, it will be very difficult for me to recommend it to anyone — no matter how elegant its presentation may be.

December 4, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

We appreciate you sharing your experience. We take onboard all feedback from our players and are sorry to hear you are disappointed with the site.

Rated 1 out of 5 stars

Worst Online Casino Experience I’ve Ever Had – Avoid BetVictor at All Costs

I’ve been gambling online for years and have never experienced anything as awful as BetVictor. Over the past few months, I’ve lost over £1000 on their slot games and didn’t receive a single bonus feature not one. Across multiple games, multiple sessions, and hundreds of spins, the slots never paid anything even close to normal gameplay.

I understand that gambling involves losing, but the experience on BetVictor has felt completely abnormal. The RTP and variance on their slots feel nothing like any other casino I’ve used. It’s been endless dead spins, zero features, and absolutely no entertainment value for the money spent.

What makes it worse is the feeling that the platform just doesn’t care about player fairness or customer experience. There’s no transparency, no reassurance, no explanation just a constant drain on your balance with nothing in return.

I’m posting this to warn others: my experience with BetVictor has been the worst I’ve ever had with an online casino. If you’re considering playing here, please think twice. There are countless alternatives that actually provide fair gameplay, normal bonuses, and basic respect for their customers.

This has left a seriously bad taste in my mouth, and I won’t be using BetVictor again.

December 3, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

Hello. We appreciate you sharing your experience. We're sorry to hear that your gameplay didn't meet your expectations and that you feel our platform lacks transparency. We take your concerns about game fairness seriously. Please feel free to review the following link:

https://helpcentre.betvictor.com/en/articles/199022-game-fairness

Rated 4 out of 5 stars

Very good site

Very good site! Used one of their promos and deposited £10, received £20 bonus credit and won £250. Only thing that is abit disappointing is the fact that you can only win a max of £250. I won over £1000 through the bonus but as soon as I met wagering requirements it took all the money and left me £250. Can hardly complain though, it’s free money.

November 27, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

Hi Kaydien. We appreciate your feedback. We're glad you enjoyed the promotion and your winnings. We acknowledge your disappointment regarding the maximum win limit. We'll consider your comments as we review our bonus terms. Thanks again for sharing your experience.

Rated 1 out of 5 stars

I like BetVictor

I like BetVictor, but what really annoys me is, when you place a bet, and the price changes, why don’t you offer the punter the choice of taking a worse price, instead of just giving them it. Fair enough if the price is better, but if it’s worse, then the punter should be given the choice if they want to take it, or not :(

November 26, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

Hi Patrick. Thank you for your feedback. We acknowledge your frustration regarding price changes when placing bets. You're welcome to e-mail us if you wish, to discuss this further please e-mail help@betvictor.com

Rated 1 out of 5 stars

Terrible casino scam

Terrible casino! Worst of the worst legit lost my life saving not one win this should be banned putting in a complaint to the gambling commission DO NOT PLAY HERE SCAM!

November 23, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

Hello Ellis. We regret that your experience did not meet expectations. We appreciate your feedback and will share it with the relevant teams for review.

Rated 1 out of 5 stars

Another site just for deposits

Another site just for deposits. I played 4 different Megaways games with good RTP and honestly, nothing, absolutely nothing.As always, it's random fault. Deposit 70 pounds and play monopoly megaways and take me all the money and we go to free spins and give 3, 4, 5 pounds!!!! Madame Destiny megaways it's a shame rigth now, bonanza megaways play and play and ZERO. Christmas is coming !!!!

November 18, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

We appreciate you taking the time to share your experience. We are sorry to hear that you did not have a positive experience on our site. Kindly note that all of our games are monitored regularly and use a random number generator; as such, they can not be influenced in any way.

Rated 5 out of 5 stars

Fun fast n easy

Fun fast n easy

November 11, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

Hi Eduardo. We're glad you had a great experience; we appreciate your feedback and time. Have a great weekend!

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