BetVictor Betting & Casino Reviews 5,195

Decent odds on most sports and fastest withdrawals out there also lay to decent stakes

First off I’ll say the only good thing about this casino Is they pay out fast when you do make a withdrawal . However , once you make that withdrawal do not expect to win on their casino again for a very long time because they make it next to impossible to even win one single bet after you’ve made a successful withdrawal. And another huge problem I have with this casino is if you have ever used a self exclude or take a time out option, they refuse to let you join the VIP. And it’s a big problem because I spent a lot of money on these sites and I am being neglected for any bonuses that I would’ve got based on the amount of money I spend only because I chose to take a break. I think it’s disgusting how they treat their so-called better players and high spending players like this. Just because I chose to take a break doesn’t mean that I shouldn’t receive all the perks and bonuses that other people receive even though I probably spend more money than they do. Then I try and ask them about this and getting a reply out of them is basically impossible. I know lots of people in the gaming industry and they say this is basically unheard of and that is very common unfair that they don’t reward players that have chosen to take a time out and they shouldn’t offer the time out if they’re going to punish people for using it. It’s supposed to be a healthy tool to let people take a break from gambling if they feel like they need it or if they just want to take a little cool off period Well, betVictor doesn’t like it when people take that cooling off. They punish you if you ever do it because they look at it like they’re essentially losing money during your cooling off time They treat their customers like absolute shit here And remember i have to say again , if you win, don’t play there again and don’t expect to get any special treatment or any worthwhile bonuses on this website . I have spent tens of thousands of dollars here without ever receiving a single bonus . If I received the weekly cashback like everyone else I would’ve received thousands and thousands of dollars in bonuses, but they choose not to give them to me and buy ban from VIP even though I spend a ton of money only because I optioned to take a 30 day break. Let’s not forget the horrible customer service as well that they hardly provide as well Beware and stay clear from Bet Victor

I like playing casino slots and most I deposit is 10euros at a time but I looked at my activity and realized I had deposited 100euros in short space of time with absolutely no win..nothing.Not a fair site I would imagine.Tried to cancel my account but can't seem to?? Very unhappy with this site.

Never complete these reviews but I will always go out the way when I feel exceptional customer service has been given. Frantisek was very helpful and resolved my issue promptly and efficiently took the time to look into the problem and resolve it we need more advisors like this. A+++

Annamaria dealt with my issue, this was dealt with promptly and saved me a lot of time, she new the system well and was very polite, model employee, well done, great service. 👌🏻

I’m writing this review to share my ongoing and very distressing experience with BetVictor. I have been gambling for over 20 years and for the past 5 years online on different reputable online casinos and I have never been treated this way!!!!

On 16 October 2025, I submitted a refund request and a formal complaint through the correct process. Since then, I have sent well over a dozen emails — polite, clear, and detailed — asking for updates, timeframes, or even basic communication. For weeks, I received absolutely no reply at all.

After finally escalating my complaint to Step 2 – Department Management Review, I was again met with silence. Eventually, after continuous follow-ups, I received a short, generic message saying only that my account is “under review,” with no explanation, no timeframe, and no complaint reference. I was also told that they “will not respond to further queries unless there is a change in status.”

This experience has been incredibly stressful. I am currently dealing with financial hardship, and this delay has made my situation even worse. I’ve explained this to them multiple times, but I feel like nobody is listening or taking responsibility. The lack of empathy or urgency is shocking for a company operating under UK regulation.

To make matters worse, I contacted IBAS (Independent Betting Adjudication Service) for help. They told me that in order to open a case, they need a final response or reference number from BetVictor. However, BetVictor refuses to provide one, leaving me completely stuck — unable to move forward or get the independent review that I’m entitled to.

At this point, I’ve also reached out to the UK Gambling Commission to report how BetVictor is handling my complaint. No customer should have to go through this level of stress and uncertainty just to receive fair treatment and communication about their own money.

I am deeply disappointed in the way this situation has been handled and feel let down by BetVictor’s total lack of transparency, accountability, and customer care. I’m sharing this so that other customers know what can happen if something goes wrong — and how hard it can be to get a proper response or resolution.

All I’ve asked for is honesty, communication, and the refund that I rightfully deserve. I truly hope BetVictor reconsiders how they treat customers in distress and takes responsibility for improving their complaint-handling process.

Luke was very helpful and aware good service very fast

I don’t understand how they still have customer withdrawals not working on weekends, but Victor is still in the stone age — other casinos process winnings within minutes. Just because of the withdrawal delays, I don’t play there anymore.

I wish ive read all the negative comments before I joined, so please anyone reading this comment use other reputable online casinos.

My story :

I joined them on 16.10 deposited 1k lost it , I deposited again 1k lost it again and again I deposited 1k and there were no questions asked no verification needed till I was losing. Third time lucky 1k deposited, end up wining 5k. I stopped and applied withdrawal for 5k. Waited 24hours for my money but no money in my bank account, I logged into my betvictor.com account and saw my withdrawal has been cancelled and saw a message in my inbox in my BetVictor account asking me to complete verification.

I said ok no worries I uploaded all my documents and waited. One by one verification completed but still they did not process my withdrawal, I contacted their live chat and I was told my account is under review and it can take few days, OK I wait

I waited 3 days nothing changed, I contacted their lice chat again and same answer its under review and this time Guess what they told me ? It can take 8 weeks

Shocked as anyone would be, I replied but why ive sent my documents uploaded my driving licence proof address and transaction details, so what's the problem they said we cant tell you, again shocked I kept on requesting a call back so that I can discuss with their management but I was told NO ONE WILL CALL JUST WAIT , at this point I mentioned I really need money for day to day necessities please its 5k alot of money and at this moment live chat person put me safer gambling team who asked me why I need money lol 😆

Why I need my own money ? Very strange question isn't it ?

I replied i need to pay my rent and as soon as they heard this chat was closed and I was logged out

I tried logging in and message was my account is closed by safer gambling team

So instead of helping and trying to sort the matter they in fact made it worse , closed my account and now I have no communication with them.

I started sending emails

In total I sent 13 emails in the last 13 days asking a fair questions why my money is being held but not even a reply from them not once , they are worse then thieves and crooks at least there you know you are bring roobed but how theh do it its unbelievable

I've already contacted gambling commission and IBAS for independent review but it can take a long time now before I will see my money

They will certainly reply to this feedback with their usual bullshit contact us and we will sort it out to make people fool and show the world they are very quick to reply

They will Not reply 100%

So please dont make people fool by replying to your review to show you care

You guys are robbing people , holding their winnings , imagine you guys hold winning for weeks/ months without valid reason.. so that people stop chasing the money and consider it a loss

How cunning

So guys moral of this story is DO NOT USE THIS SITE

Alan was great, what a man, what service, what a name. Couldn’t have handled my query better, life is much sweeter when you know you’re in the hands of people like Alan. Give that man a raise.

Christina was kind helpful and made me feel at ease

Christina helped me with closing my old accounts n opening new ones to change details. She was absolutely brilliant. Understood what j needed without asking me a thousand times and was quick and efficient in doin so! Well done Christina! Not many agent who are this good!

Poor customer service, poor bonuses, only good for degenerates that can bet .20cents on baccaraat

Pablo was efficient helpful and concise

Waited a little while but issue was sorted within twenty minutes or so. Pleasant manner. Pablo was his name

I gotta say Betvictor is the best online casino experience I have had and I say that as I been messing around with other online casinos for a few years now. Between the fact they have all my favorite games and I have been winning nonstop they have the universes best customer support agents Shout out to my girl Irene for taking care of my one little issue right away! And shout-out to my previous guy who told me how to start fixing the problem Mr Leandro!! You both deserve manager positions and a big raise hehe. Very fast payout withdrawals and very high rtp from what I have experienced these few days. I Uninstaller ojo casino and betty casino and I am staying here :)

Spent £500 on one game no bonus game triggered no winnings absolutely disgusting odds worst betting on the market

Great casino and the staff are really helpful and knowledgeable.