Banner for Betwhale

Betwhale Reviews 

469
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 269 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the straightforward and quick deposit process, finding it easy to add funds to their accounts. People also enjoy the variety of games available, noting that the website generally runs smoothly without lag. Furthermore, some consumers have experienced helpful and responsive customer service when needed. However, a significant number of people were dissatisfied with the withdrawal process. Many reviewers report that payouts are consistently slow, often taking several days or even weeks, and some describe an extraordinary verification process. Customers frequently mention receiving only partial or limited amounts of their winnings, or facing various excuses and difficulties when trying to access their funds.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment, with some customers reporting quick cash-outs and... See more

Website

People report ambiguous experiences with the website, with some customers expressing satisfaction and others... See more

Customer service

Customers had ambiguous experiences with customer service, with many praising the support team for being... See more

Response time

Users describe ambiguous interactions with response times; many customers report positive experiences,... See more

Refund

Consumers find the refund process to be a source of significant frustration and dissatisfaction. Many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

A lot better then most of the online slots I’ve played haven’t won anything to withdraw yet but I also haven’t put much into this website yet games run smooth I also play on betus id choose this websi... See more

Company replied

Rated 3 out of 5 stars

The games are fun the sports betting is great.i won quite a lot my first time playing and I had to wait over 7 business days and they still didn’t payout my withdrawal……I got impatient and played it a... See more

Company replied

Rated 3 out of 5 stars

Overall, I like the experience but the games often resets on its own while I’m in the middle playing. The deposit process is quick and easy, but the withdrawals take much longer even though it essent... See more

Company replied

Rated 3 out of 5 stars

I honestly love betwhale. The game selection is phenomenal, they have daily bonuses for depositors and random little bonuses they send out. Unfortunately, I have yet to receive a withdrawal that I req... See more

Company replied



Contact info

2.8

Average

TrustScore 3 out of 5

469 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 49% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(469)

271 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

When I won off of a dollar

When I won off of a dollar, hey, the pay out takes a couple days but well worth it. 👍

November 12, 2025
Unprompted review
Betwhale logo

Reply from Betwhale

Nice win story! We’re happy you had a great experience. Payout processing times help ensure secure transactions, and we appreciate your patience 👍

Rated 4 out of 5 stars

dont believe all the bad reviews I…

dont believe all the bad reviews I swear it seems like all the casinos I actually win at all have bad reviews I dont understand betwhale is a decent casino

February 17, 2026
Unprompted review
Betwhale logo

Reply from Betwhale

Thank you for the support! We appreciate you giving Betwhale a chance and are happy you’re enjoying your wins and gameplay experience

Rated 3 out of 5 stars

I enjoy the games

I enjoy the games. Website is quite slow though and not very many bonuses/promos available

February 16, 2026
Unprompted review
Betwhale logo

Reply from Betwhale

Hi there,

Thank you for your feedback! We’re glad you’re enjoying the games, that means a lot to us.

We’re sorry to hear the website speed and promotional variety didn’t fully meet your expectations. Our team is continually working on platform improvements to enhance performance and introduce more exciting promos for our players.

If you ever have specific suggestions on what you’d like to see more of, we’d love to hear them. Your input helps us improve.

Thanks again for being part of Betwhale!

— The Betwhale Team

Rated 5 out of 5 stars

Amazing casino

Amazing casino ! Wonderful staff quick withdrawals !

February 4, 2026
Unprompted review
Betwhale logo

Reply from Betwhale

Thank you for the wonderful feedback! We’re really happy you’re enjoying Betwhale and appreciate your kind words about our team and withdrawal speed. Wishing you more great wins and exciting moments

Rated 3 out of 5 stars

the access to slots is beyond annoying…

the access to slots is beyond annoying !!

only showing 6 games.. and load more… and load more !!! insanity

i love to jump from game to game and your set up is way too tedious & frustrating

otherwise i like the site … very much

support helped me thru the validation process with multiple on line chats AND actual phone calls… and my cash outs were EXACTLY as described.. even follow up texts to ensure receipt of funds

February 16, 2026
Unprompted review
Rated 2 out of 5 stars

The deposits of winnings to cards are…

The deposits of winnings to cards are terrible; they take 10 business days to arrive, and they never know when the deposit was made. Very unprofessional and unreliable. They should give you a receipt indicating when the deposit was made. That's why I won't play on that platform anymore.

February 17, 2026
Unprompted review
Rated 2 out of 5 stars

Needs more free spins bonus

Needs more free spins bonus

February 7, 2026
Unprompted review
Betwhale logo

Reply from Betwhale

Thanks for the feedback! We appreciate you sharing this. We regularly review our promotions and bonus offerings, and feedback like yours helps shape future free spins and rewards.

Keep an eye on your account — new bonuses are added frequently. 🐋

Rated 2 out of 5 stars

There are far better places to play

Withdrawal takes time, gotta go through hoops for it, little to no actual reward benefits to the casino. No bonuses payout to be in your favor. There are just by far better places to play

February 5, 2026
Unprompted review
Betwhale logo

Reply from Betwhale

Thank you for taking the time to leave a detailed review. We understand that withdrawals and bonus conditions are a key part of the player experience. Our processes are in place to ensure security and fairness, but we’re always working to improve speed and clarity.


If you’d like us to review your specific situation or explain any withdrawal or bonus terms, please contact our support team at assistance@betwhale-mail.com
— we’d be happy to help.

Rated 4 out of 5 stars

I’ve had fun playing.

February 4, 2026
Unprompted review
Betwhale logo

Reply from Betwhale

Thanks for the feedback! 🎉

We’re glad you’re enjoying your time on Betwhale. Keep an eye out for our daily bonuses and tournaments, there’s always more fun ahead! 🐋

Rated 2 out of 5 stars

Payout of winnings is not fair

Payout of winnings is not fair. If we lose our bets instantly, then the payouts should also be easy. But no, cannot get full payout, only get weekly small amount.
Would take a whole year to get complete payout.
Unbelievable.
Casino games are good, work pretty smoothly most of the time. Some games are locked out on bonuses, which is not fair.

February 4, 2026
Unprompted review
Betwhale logo

Reply from Betwhale

We’re sorry to hear about your frustration and appreciate your honest feedback. Withdrawal limits and bonus restrictions are outlined in our terms and are designed to ensure fair play and responsible gaming for all users. That said, we understand these can sometimes feel restrictive.


If you believe there’s an issue with your payouts, locked games, or bonus conditions, please reach out to assistance@betwhale-mail.com
so our team can review your account and see if there’s anything we can do to help improve your experience.

Rated 1 out of 5 stars

Very terrible experience as well

Very terrible experience as well! I should have read these reviews before playing on this site. Several months have passed. I won a large sum of money. First withdrawal $2500, then reduced to $1000 and now reduced to $300! All at their discretion. Told me to play more so that it can increase. I refuse to play again until I receive all my money that they are holding hostage. This company is a scam!

February 3, 2026
Unprompted review
Betwhale logo

Reply from Betwhale

We’re very sorry to hear about your frustration.
All withdrawals follow our terms and verification processes to ensure security and compliance. We understand this can feel frustrating and want to help resolve the matter. Please reach out to assistance@betwhale-mail.com
with your account info so our support team can review your withdrawals and work toward a solution.

Rated 1 out of 5 stars

Online casinos should allow you to…

Online casinos should allow you to break even or perhaps walk away with some winnings... This site simply gives you just enough of the carrot to bite on and then persistently plummets your balance to 0 without even a glimpse of "I might come back from this" it's the oldest most shameful program for slots to rarely or never hit a bonus feature and more embarrassing when you do hit one... Ssshhhriiing ding ding bbbooonnuusss free spins so much excitement... At the end of the feature... You won $5.66. After 30 free spins... Wow... I think we all see who has the advantage. I came to Betwhale as I had read it was legit... I'm not impressed and felt robbed when I did deposit money to play... Bye BW Lecia.

January 14, 2026
Unprompted review
Rated 3 out of 5 stars

It’s just eh

August 1, 2025
Unprompted review
Betwhale logo

Reply from Betwhale

Thanks for your feedback.

We’re always looking to make the experience more enjoyable for our players. If there’s anything we can do to improve your experience or help make your next session better, please reach out to assistance@betwhale-mail.com
— we’d love to hear from you.

Rated 2 out of 5 stars

Still haven't successfully been paid…

Still haven't successfully been paid out ever. 🫤 Fun, and customer service usually takes care of any other issue that may arise🤷🏼‍♀️

February 3, 2026
Unprompted review
Betwhale logo

Reply from Betwhale

Thank you for your review.

We’re glad to hear customer service has been helpful, but we’re sorry you’ve had issues with withdrawals.

Please contact assistance@betwhale-mail.com
with your account details so our team can investigate and ensure your payout is processed correctly.

Rated 3 out of 5 stars

It's alright

It's alright

February 1, 2026
Unprompted review
Betwhale logo

Reply from Betwhale

Thanks for your review.

If there’s anything we can do to improve your experience and turn this into a better one, please feel free to reach out to our support team at assistance@betwhale-mail.com
— we’d be happy to help.

Rated 3 out of 5 stars

A lot better then most of the online…

A lot better then most of the online slots I’ve played haven’t won anything to withdraw yet but I also haven’t put much into this website yet games run smooth I also play on betus id choose this website over betus when I get enough and want to withdraw I’ll come back for another comment. Also give free spins and casino bonus’s out pretty regularly overall app has been good to me

January 1, 2026
Unprompted review
Betwhale logo

Reply from Betwhale

Thanks for the detailed review — we really appreciate it! 🐋

We’re glad to hear you’re enjoying the smooth gameplay, bonuses, and free spins so far. When you’re ready to withdraw, if there’s anything at all we can do to improve your experience or help make things easier, please send our support team a message and we’ll see what we can do. We’d love the chance to earn a higher rating from you!

Rated 5 out of 5 stars

Very smooth deposit and withdrawal...

Very smooth deposit and withdrawal...

December 17, 2025
Unprompted review
Betwhale logo

Reply from Betwhale

Thanks for the 5 stars!

Smooth deposits and withdrawals are exactly what we aim for, so we really appreciate you taking the time to share your experience. Best of luck in your next session!

Rated 2 out of 5 stars

Only win good on slots in bonus mode..

Only win good on slots in bonus mode... not fair, bc you control my withdrawals

February 1, 2026
Unprompted review
Betwhale logo

Reply from Betwhale

Thank you for your review.

We want to clarify that withdrawals are never controlled or influenced by gameplay. All wins and payouts follow our terms and are processed according to standard verification procedures.

If you have concerns about your withdrawals or bonus conditions, please contact assistance@betwhale-mail.com
and our support team will be happy to look into this for you.

Rated 3 out of 5 stars

Awso.e game really like the slot…

Awso.e game really like the slot selection

February 1, 2026
Unprompted review
Betwhale logo

Reply from Betwhale

Thanks for your feedback!

We’re happy to hear you’re enjoying the slot selection. If there’s anything we can do to make your experience even better and help raise your rating, feel free to message our support team — we’re always happy to help.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look