I am a player at Betwinner with ID number 430359649. On October 2, 2026, I made a deposit using a credit card; the funds were deducted from my bank account but were not credited to my gaming account.... See more
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See what reviewers are saying
This is a scam company. I placed several bets on "shots" for the Benfica vs. Hearts match, and they equate those shots with "attempts." The "attempts" statistics provided by UEFA can include multiple... See more
I am writing to formally complain about my pending withdrawal. Account ID: 1683139115 Withdrawal Request N°: 5150237089 Amount: 14000 BDT Withdrawal Date: 10.08.2026 Status: Failed - S... See more
ID: 1089561323 This is a follow up to my first review and they have refused to give me my withdrawal and have maintained the constant lies from Operator to Operator. I SEE THEY DO NOT CARE A... See more
Company details
Written by the company
Sportsbook and Casino
Contact info
Agias Zonis 22A, 3027, Limassol, Cyprus
- +44 203 455 62 22
- info-en@betwinner.com
- betwinner.com
You should know
1.2
Bad
731 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hello Sir,
Hello Sir,
I have I am not able to withdraw as well as bet my money from my gaming id . It has been 4 days I have completed all the procedures and submitted all the documents for your verification. I have done everything to your instructions and been waiting for your reply. But no response has yet received from your side.
I request you to please update the status of my gaming id=1108144047
The amount of real money i have deposited is 492800 Rs.
I can't even withdraw the original amount. Please take this in consideration. And please solve the issue.
Mobile number 9992475647
January 8, 2025
Unprompted review
Reply from Betwinner
Hello, dear user!
Thank you for sharing your feedback.
According to our data, the provided documents are currently being checked by our Security department specialists. We kindly ask that you wait for our specialists to provide you with a reply.
Best regards,
Betwinner Team
scam company
scam company, they stopped answering my email and accused me of forged documents. Moroccans stay away from this scam platform
January 1, 2025
Unprompted review
Reply from Betwinner
Hello, dear user!
Thank you for your review.
Please provide us with your gaming account number (user ID).
Best regards,
Betwinner Team
Those scammers don't want to close my…
Those scammers don't want to close my account
December 30, 2024
Unprompted review
Reply from Betwinner
Hello, dear user!
Thank you for your review.
Please provide us with your gaming account number (user ID) and describe the exact issue you are experiencing at the moment.
Best regards,
Betwinner Team
Scamming russian mafia company
Scamming russian company
When my account was loosing, everything was fine but as soon as I won something. They blocked the account and kept asking for 70 documents.
It has been more than a week, I provided every document, they now accuse me of a forge document, i sent them a screen video showing the document is directly from the bank app. But they ignore it.
Please stay away from those scamming companies, like betwinner 1xbet melbet megapari. You will never win anything even the day you win they will steal you.
Id: 551159657
December 28, 2024
Unprompted review
Reply from Betwinner
Hello, dear user!
Thank you for sharing your feedback.
Please provide us with your gaming account number (user ID) so that we can check all the relevant details.
Best regards,
Betwinner Team
Betwinner was. Scam site
It's a pathetic, in your platform still now. Not yet released.. all the platforms like 1xbet, melbet, fun88, stake etc , they are verified all the documents within one week time.. I have submitted all the documents to your security department ( Whatever asked) on 27 th November 2024. It's almost one month gone away.. I'm regularly contacting your security department via mail, they simply reply " your request under process you need to wait for your turn" . It's worst service for onboarding customer.. they are purposely delayed and they utilising these funds... My money was strucked and i request you to solve my issue immediately.. otherwise close my id and send the amount to deposited account by your self... I'm playing lot of platforms.. they are all clear within one week of time.. it's worst and I feel bad .. take. Immediate action otherwise your company will loose lot of customers by this deadly process of security team.
Gaming id 1069119241
Security department mail ref[#5679118]
November 27, 2024
Unprompted review
Reply from Betwinner
Hello, dear user!
Thank you for your review.
The Terms and Conditions of the Bookmaker Company state as follows:
"In certain cases, the company has the right to unilaterally initiate the verification procedure of a customer’s payments and request additional information from the payment system.
The customer’s account may be blocked for financial procedure purposes during the verification process.
According to the terms of some payment systems, the verification procedure can last up to a maximum of 180 days".
We kindly ask you to be patient during this time.
Best regards,
Betwinner Team
betwinneraffiliate scam with my 3 years account
my bet winner affiliates user name; maam04ksst0401@ gmail.com
i working as an betwinner affiliates last 3/4 years . in total my clients lost more 5000$ i got commission no problem but this week they not added commission correctly after i contact live . some times later i saw they blocked my account without any single reason its big scam with my hard earn money please please help. i have 100+ client in online but betwinneraffiliates.com full scam my hard earn money.
December 23, 2024
Unprompted review
Reply from Betwinner
Hello, dear user!
Thank you for sharing your feedback.
According to our data, the affiliate account has been blocked due to multiple registration (7 multiple accounts have been detected by the system).
Best regards,
Betwinner Team
BetWinner
BetWinner: A Complete Scam – Stay Away
ACCOUNT ID-: 193104013
I had been using BetWinner for over five years without major issues, but my recent experience revealed the company’s true nature. After depositing over $2000, I finally won a substantial amount for the first time. However, when I attempted to withdraw my winnings, they refused, claiming my documents needed to be reviewed. Despite complying with their requests, there was no progress. Their support team became unresponsive and even threatened to block my account when I followed up via email. This is not just incompetence but a clear strategy to defraud users.
To combat this, I have filed a complaint with India’s Cybercrime Department and am working to get their Curaçao license canceled by contacting the country’s authorities. I also plan to escalate the issue to Interpol. BetWinner operates as a scam, robbing users of their hard-earned money under false pretenses. I strongly urge everyone to stay away from this fraudulent platform. Their business practices are unethical, and I am committed to ensuring justice for myself and others who have been cheated.
Its Been a month now and they still reply Security department is waiting. When i ask what documents are required they reply again with same templates.
December 17, 2024
Unprompted review
Reply from Betwinner
Hello, dear user!
Thank you for sharing your feedback.
According to our data, our Security department specialists are expecting to receive your address confirmation ( it can be either a utility bill or a bank statement).
According to our specialists, the bank statement you provided our Security department specialists with had been edited.
In order to make sure that the provided file meets the requirements of our specialists, kindly send an original file to security@betwinner.com without editing a document or a file name (or changing its format).
Best regards,
Betwinner Team
Sir my gaming id-782502901
Sir I sent everything's now they said
All requests are processed in turn. Please wait, you will get a notification.how much I have to wait now.please talk to your security team why they taking so much time
Sir my gaming id-782502901
Sir I was facing problem to withdrawal my money. so I contacted to your security team they asked for e aadhar and aadhar card photo I gave them all the document but they are not replying.sir all my friend play on betwinner so i also made account on betwinner. but i did not know about your cheap service to your customer.please talk to your security team and solve my problem otherwise i will tell all my friend about what you did with me and no one will play on betwinner.I sent everything again your security team not responding.what I do now tell me
December 16, 2024
Unprompted review
Reply from Betwinner
Hello, dear user!
Thank you for your review.
According to our data, you are expected to provide our Security department specialists with your original documents via security@betwinner.com.
Best regards,
Betwinner Team
Account IDAccount ID - 1081043471 It's really hard to withdraw my money. I've been trying to withdraw my money for more than a day, but to no avail. Every time I make a withdrawal request, I wait more
Account ID - 1081043471 It's really hard to withdraw my money. I've been trying to withdraw my money for more than a day, but to no avail. Every time I make a withdrawal request, I wait more than 5 hours and the money is returned to my gaming account. I've talked to the security department but they don't respond to me and no one cares about me. I really need help. Please, I will file a complaint against what's happening. There is an illogical explanation why the security department doesn't respond to me and no one helps me. Is this how customers are treated? I need to change the withdrawal method. I need to withdraw my money without difficulty
December 14, 2024
Unprompted review
Reply from Betwinner
Hello, dear user!
Thank you for ypur review.
According to our data, our specialists have already provided you with instructions on the matter.
Should you have any other issues, please let us know.
Best regards,
Betwinner Team
Account ID1085529507
Account ID - 1085529507 , after I made deposit via MASTERCARD they ask me to use another withdraw option to make the withdraw, but to make that I need to make a new deposit and STAKE with the new deposit in order to make the withdrawal. Customer service operator blocked me!!
December 13, 2024
Unprompted review
Reply from Betwinner
Hello, dear user!
Thank you for sharing your feedback.
Clause 25.2.3 of the Terms and Conditions of the Company states as follows:
The BetWinner Security Service is entitled to refuse any withdrawal should the deposit or withdrawal amounts be inconsistent with bets placed (the Customer must place bets with stakes which add up to the sum of all deposits and the bets must have odds of at least 1.1; placing a high volume of bets that have a minimal impact on your balance shall not be taken into account, i.e. bets placed on opposite outcomes in games such as Roulette, Baccarat, Craps and Dice).
Best regards,
Betwinner Team
ID Account 937757953, impossible to make a withdrawal (more than three months waiting)
Betwinner's support when making a withdrawal is horrible. I have been trying for months to validate my account to be able to withdraw MY MONEY and they only ask me for more and more information and put more and more obstacles in my way. Now they insist that some electricity bills that I sent them to prove my address are not original, and I tell them that they are original (I got my electricity bills directly from my electricity company's website). The last answer they gave me was "Without providing the requested files any further actions are impossible. All further messages from you will be ignored." The truth is that the behavior of this website is practically that of thieves. I hope that someone from Betwinner reads this review and can help me. Thank you.
December 10, 2024
Unprompted review
Reply from Betwinner
Hello, dear user!
Thank you for sharing your feedback.
According to our data, our specialists have requested that you should send your original utility bills to security@betwinner.com in a new email thread using the email address linked to your gaming account.
Best regards,
Betwinner Team
Its fake website if you win they didn't…
Its fake website if you win they didn't give your withdrawal
December 9, 2024
Unprompted review
Reply from Betwinner
Hello, dear user!
Thank you for your review.
For us to be able to assist you, we ask that you provide us with your gaming account number (user ID).
Best regards,
Betwinner Team
Not giving me a visa option to withdraw
Am starting to with regards to betwinner i deposited money through visa. When i want to withdraw its not giving me a visa option at the same time its not allowing me to use other methods like binance cause i didnt deposit using them. Am starting to doubt if its even legit
December 7, 2024
Unprompted review
Reply from Betwinner
Hello, dear user!
Thank you for sharing your feedback.
We kindly ask that you contact info-en@betwinner.com wherein our specialists will provide you with assistance in withdrawing funds.
Best regards,
Betwinner Team
The security a department closed my…
The security a department closed my account but I have not violated any terms and conditions why they are closing account after successful verification pls look into to matter id:-843635591
November 30, 2024
Unprompted review
Reply from Betwinner
Hello, dear user!
Thank you for your review.
Please be informed that the Security department has taken a decision to terminate cooperation with the owner of the gaming account 843635591 due to a violation of the Terms and Conditions of the Company.
Please pay attention to the following clauses of the Terms and Conditions of the Company that a user agrees to during registration:
25.1.1
Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
25.1.5
Upon completion of the investigation, the company can make any decision that it deems to be fair and reasonable:
to block (close) the account (including any duplicate accounts), which may entail:
all bonuses, free bets and winnings received from those bonuses and free bets when using this duplicate account becoming void and lost to you;
at our sole discretion, to cancel all winnings and refund the balance of your account at the start of the investigation (minus any canceled winnings) made from your main and duplicate accounts. We also have the right to refund any amounts that are owed to us in connection with this duplicate account, directly from any of your accounts (including any other duplicate account).
At our sole discretion (in exceptional cases), to allow the continued use of the main account and recognize it as valid, while all bets placed by you from the duplicate account will be void, the duplicate account(s) will be blocked and/or canceled by decision of the company (the decision is made for each particular case individually, according to the extent of the violation).
Best regards,
Betwinner Team
I am in a problem. The security
Please, I am in a problem. The security department closed my account with money in it. I sent them what they asked for and they do not want to respond at all to my problem. I have been trying to contact them for 4 days and they do not want to respond at all. Please help me.
id account is/ 1064679057
November 28, 2024
Unprompted review
Reply from Betwinner
Hello, dear user!
Thank you for sharing your feedback.
According to the data we obtain, our Security department specialists are expecting to receive the original bank statement from you.
Best regards,
Betwinner Team
I made a deposit of 50,000 CFA francs…
I made a deposit of 50,000 CFA francs into my betting account but I still have not received it 609765865
November 19, 2024
Unprompted review
Reply from Betwinner
Hello, dear user!
Thank you for sharing your feedback.
Kindly send a screenshot of the transaction details to our Finances department specialists via accounting@betwinner.com. Our specialists will consider your request and provide you with assistance.
Best regards,
Betwinner Team
Account verification
Hello, how long does it take for me to receive message to start with my account verification.my account was opened 04 October 2024.
October 4, 2024
Unprompted review
Reply from Betwinner
Hello, dear user!
Thank you for your review.
If our Security department specialists need to verify your gaming account, you will be informed promptly.
Best regards,
Betwinner Team
Yesterday not sent affiliate commission. Still pending. My 67USD hanging. Now telling him. Their behaviou so crueed.
My experience is bad for betwinner affiliate program.
November 19, 2024
Unprompted review
Reply from Betwinner
Hello, dear user!
Thank you for your review.
We kindly ask that you provide us with your user ID and the email address linked to your affiliate account.
Best regards,
Betwinner Team
UNTIL NOW I'M WAITING FOR THE MONEY TO…
UNTIL NOW I'M WAITING FOR THE MONEY TO BE IN MY ACCOUNT ALTHOUGH I SENT SCREENSHOT FROM MY BANK
ticket number #9078025
ALREADY EMAIL THE TEAM UNTIL NOW MY DEPOSIT FUNDS NOT IN. IT HAS BEEN MORE THAN 15 DAYS.
November 7, 2024
Unprompted review
Reply from Betwinner
Hello, dear user!
Thank you for sharing your feedback.
Kindly send a screenshot of the transaction details to our Finances department specialists via accounting@betwinner.com. Our specialists will consider your request and provide you with assistance.
Best regards,
Betwinner Team
i have not recieved by 200 USd…
i have not recieved by 200 USd withdrawal for more than four days. The status shows successful on by betwinner account but funds not credited in by bank account. I sent my bank statement but the customer support guys are not giving me a solution. if you cannot process even a 200 USd without making a mistake, why do you even turn up to work? seriously useless people
November 12, 2024
Unprompted review
Reply from Betwinner
Hello, dear user!
Thank you for sharing your feedback.
Kindly send the mentioned bank statement to our Finances department specialists via accounting@betwinner.com. Our specialists will consider your request and provide you with assistance.
Best regards,
Betwinner Team
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