Bgmgirl Hair Reviews 1,629

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as soft, natural, and true to length and density. Many people are impressed with the excellent customer service, highlighting the team's responsiveness, kindness, and helpfulness throughout the entire process. The products are frequently noted for their amazing appearance, with many consumers receiving compliments and finding them easy to style and install. However, some customers experienced issues with product quality, reporting that some wigs tangled easily, shed excessively, or felt synthetic after washing. Additionally, a few people were dissatisfied with delivery times, mentioning long waits and unaddressed issues with their orders, and some found customer service unresponsive or unhelpful when problems arose.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the hair as soft, full, and... See more

Quality

Customers consistently note positive experiences with quality, often praising the hair as soft, full, and... See more

Order

Clients share ambiguous opinions on order experiences, with some expressing satisfaction and loyalty, citing... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers praising quick delivery times... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hey yall I ordered my hair on the first of the month I don’t want to over react but I’m just scared and skeptical how long did it take for you to receive your packages and is this legit please let me... See more

Company replied

Rated 4 out of 5 stars

I've purchased 2 wigs on BGM hair. The lace wig I purchased was great quality, amazing and long-lasting. But the burmese curly half wig I purchased 3 months ago has been disappointing. Out of the b... See more

Rated 4 out of 5 stars

Their customer service is truly top tier, very respectful, kind, and responsive throughout the entire process. I really appreciate how helpful and attentive they’ve been. It made the whole experience... See more

Rated 5 out of 5 stars

BEST HALF WIG I EVER PURCHASED!!! I bought mine in 28in 250% density and tried cutting a few layers in it...but got a little scissor happy lol. Its sooooo full and the curls are so cute. In addition,... See more


Company details

  1. Wig Shop

Written by the company

BGMgirl Hair company specialize in high quality 100% human hair, we've been in hair business for over 10 years, we have our own factory, which provide flesibility for hair produce and best price for wholesale. BGMgirl Hair ship worldwide, providing high quality hair at affordable prices, with strong supply ability and sufficient stock, gradually into a global human hair enterprises in the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

This half wig is amazing—people kept…

This half wig is amazing—people kept asking if it was my real hair! It had barely any smell and was super full, true to length, and soft right out of the bag. I didn’t even layer it, and it still looked so good. The drawstring made it really secure, and I wore it all day without worrying it would slip off. The curls are juicy and bouncy with minimal shedding. Definitely worth it!

October 12, 2025
Unprompted review
Rated 1 out of 5 stars

I am highly disappointed with how long…

I am highly disappointed with how long my package has taken to reach me. I placed my order with high expectations, but the delivery time has been far longer than I was led to believe. Communication and updates have been poor, and the delay has caused a lot of frustration. I had hoped for a smoother and more reliable service, but unfortunately this has not been the case.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Hair quality always great

Hair quality always great. Wear and go options are very easy to install and beginner friendly. Price is affordable.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great wigs

I got my wig a few days ago and I have to say the quality is top notch. I ordered a straight glueless wig and it came out as good as the pictures. I’ll definitely be ordering from them again

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

I love their hair so much

I love their hair so much, I’ve ordered 3 wigs from them this far, and all of them have been amazing quality- their customer service team is also top tier, they always keep you updated on your order and send cute messages to you after placing orders/ and I also love their customer service freebies that comes with the wigs!! Love love love 2000/10

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered my hair ordered my hair , and it was delivered on time. Exactly what I saw was what I got . The hair was given , luxury ✨️ 😍. This is the right plug to purchase any type of your hair. Am o

I ordered my hair , and it was delivered on time. Exactly what I saw was what I got . The hair was given , luxury ✨️ 😍. This is the right plug to purchase any type of your hair. Am ordering another one right away.

August 1, 2025
Unprompted review
Rated 4 out of 5 stars

Hey yall I ordered my hair on the first…

Hey yall I ordered my hair on the first of the month I don’t want to over react but I’m just scared and skeptical how long did it take for you to receive your packages and is this legit please let me know 🙏🏾🥲 update: I finally got my hair it’s really good, it does shed a lot but the quality is not bad 🥰

August 7, 2025
Unprompted review
Bgmgirl Hair logo

Reply from Bgmgirl Hair

Hi,

We understand your concern — ordering online can feel a bit nerve-wracking! We’re happy to reassure you that we are a legitimate store and many customers have shared their positive experiences.

Orders normally take 3–7 working days to process and are shipped out as soon as they’re ready. Shipping time will depend on your location, but we’ll provide tracking so you can follow your package every step of the way.

If you’d like, please share your order number with us via email: service@bgmgirl.com and we’ll be happy to check the status for you.

Rated 5 out of 5 stars

Great experience and worth the purchase

Really had a great experience with this company. They actually reached out to me after I placed the order to confirm my address before shipping and that was actually nice. Hair was delivered really fast and had no weird smell. It feels so soft and natural and you wouldn’t even be able to tell it’s a wig when I style it. Definitely worth the purchase.

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

lost package

I used to really appreciate this company until I had my daughter baptism , they “sent” the order after the baptism on top of it I didn’t even receive it and the company didn’t really care and ask me to figure out where my order is!!! Even though I explained couple of time they didn’t seems to care , nor try to find a solution…. Telling me I’ll receive a gift(probably some Wig cap) when I order again.. lol like I lost my money but you guys want me to spend more money for me to receive a gift to fix another issue back then.
Anyway I’m really disappointed by the customer service and the company itself!

July 3, 2025
Unprompted review
Bgmgirl Hair logo

Reply from Bgmgirl Hair

Hi,
We’re very sorry to hear about your experience and understand how disappointing it must have been, especially for such an important occasion. This is not the level of service we strive to provide.

We’d like to look into this further and find a better solution for you. Could you please reach out to us directly at service@bgmgirl.com with your order details so we can review what happened and assist you properly?

Your feedback is very important to us, and we will do our best to make things right.

Rated 1 out of 5 stars

This is the second time I have ordered…

This is the second time I have ordered hair from this place and this is my second experience with their wigs just being garbage.

It’s just coming out in clumps.

July 25, 2025
Unprompted review
Bgmgirl Hair logo

Reply from Bgmgirl Hair

Hi,
We’re truly sorry to hear about your experience. This is definitely not the quality we aim to provide. All our wigs are carefully checked before shipping, but shedding can happen due to various reasons such as friction, tangle, washing methods, or product buildup. We'd really appreciate the chance to look into this for you. Please contact us with more details and photos at service@bgmgirl.com, and our team will do our best to help make this right for you.

Rated 1 out of 5 stars

Not happy with the Smell

First let me start off with delivery was very quick which I liked. I was excited to receive this wig because I like the style and I wanted to try out different companies. However, this wig smells like old fish grease, I am confused by that because this is the first time I had such and experience. So now I'm stuck with a useless product. Lesson learned.

July 18, 2025
Unprompted review
Bgmgirl Hair logo

Reply from Bgmgirl Hair

Hi ,

We’re truly sorry to hear about your experience. This is definitely not the impression we want to leave, and we completely understand your disappointment — especially when you were excited to try something new.

The odor you mentioned may have been caused by heat or packaging during transit, and while it’s rare, it can occasionally happen. A gentle wash with a mild shampoo or conditioner usually resolves it quickly, and we’re here to help if needed.

Please feel free to reach out to us directly via this email: service@bgmgirl.com— we’d love the chance to make this right for you. Your feedback is valuable, and we’ll continue working to improve.

Warm regards,

Rated 5 out of 5 stars

I love this hair brand


I love this hair brand. I generally only order from them. The price is wonderful. The quality is great and they have everything that you need all in one place there's no hassle there's nothing to it. It's just an amazing brand and the shipping. It doesn't take forever it's here like three days. I love it. I love the quality. I love the price. I love the brand.

July 19, 2025
Unprompted review
Rated 1 out of 5 stars

I wish I could give ZERO stars (NOT 100%) HUMAN HAIR ..

I wish I could give ZERO stars ! I spent $331 for 4 bundles of hair 28/30 inches. When I received the hair I saw that quality was bad it was tangled and shedding , it almost felt like a mix blend.
I reached out then sent video of the hair and my disappointment. They responded with its 100%human hair which is NOT . I co-washed it even used silicon and that did nothing. The hair I had to install it as I had a trip and had no other options.
The hair was horrible and ruined my trip as the hair kept tangling , shedding , matted , just horrible. For the amount of money I spent to be given this bad quality hair is wrong . I was offered $35 refund which is a slap in the face. I will NEVER ORDER AGAIN from this company.
They have poor customer service and bad quality hair. They also insulted my intelligence by telling me how to maintain and take care of the hair.
Please DON't WASTE YOUR MONEY

June 16, 2025
Unprompted review
Bgmgirl Hair logo

Reply from Bgmgirl Hair

Hi,

We’re truly sorry to hear that you were disappointed, especially after placing your trust in us for such an important trip. That’s never the experience we want any of our customers to have.

We want to clarify that we only use 100% human hair, and each bundle is inspected before shipment. However, we understand that issues can still happen during transit or after installation.

We offered a partial refund as a gesture of goodwill and truly hoped it would help improve your experience. We understand it wasn’t enough for you and apologize again for any frustration caused.

Your feedback has been shared with our team, and we’ll continue to work hard to improve both product and service. Please feel free to reach out if there’s anything further we can do. This is our email address: service@bgmgirl.com

Warm regards,

Rated 5 out of 5 stars

Sexy looks ❤️🥰

I love the hair
The texture was great . Ohh the color 👌❤️❤️
It rely gave me a sexy looks❤️❤️❤️❤️❤️❤️
I wore it to an event and I got a lot of compliments..

June 28, 2025
Unprompted review

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