Bhcosmetics Reviews 

I really wish I had read the reviews, I had a similar bad experience. The customer service is terrible, which they know and don't care. My order was marked as delivered, which it wasn't. I contacted the company and it took a week to respond. The company's response was basically that it says it's been delivered and so it's not their problem anymore. They told me to take it up with the USPS. If you do order from this terrible company, just remember that they'll take your money and it's your problem of whether or not you receive what you paid for.

Awful customer service. Just like other reviews, they were quick to take my money but super slow to ship. I live only 2 hours away from their headquarters/warehouse and it took 2 weeks to receive my order. Their delivery information is inaccurate and misleading. Tho their product is good, I would much rather support a company that actually cares about their customers.

I love all their products I've tried, sometimes the eyeshadows require a little more blending, but the pigment is there!!!

Delivery information is in accurate and see the seller indicates I have to continue to wait despite the courier being a seller selected company. The seller selected the courier for delivery on items I purchased and paid for. Tracking information shows delivery yesterday, however no package was received at the delivery address on file. A CS rep told me today they need to file a claim against Fed Ex and until THEIR issue is resolved, I have to continue to wait. Also, I have to follow up with them, instead of them providing updates, in 8-10 days to find out when / if I will receive the products I paid for nearly 2 weeks ago! So, they have my money, I have no products, and I have to wait for their insurance claim with fed ex to be resolved (and I have to follow up with them for status) before anything can be done to resolve my issues. Clearly THEIR money and satisfaction with the courier THEY hired is more important than that of the customer who has paid THEM for product.

i would like to rate 0 i did order 82 dollar make up for my wife now is 24 days still not arrive after research i found this company in china just tricking people they are from los Angeles its from china to ca and they send,t to you even i ask money back they never respond and i call paypal to get my money back need to wait another one month

Extremely bad customer service mo response bia email what so ever! My parcel has gone missing BH not responding and the courier FedEx is a JOKE! They've my parcel to god knows who and claimed the items have been delivered! Seeing all the messages below wish I had check these reviews before I would not have ordered from them at all. I just want my hard earned money back!

They have reasonable prices so we all can look glam, and explore our artistic side in makeup!

Recently I left a very bad review because my order was lost in shipping and I had to file a claim. I have since then deleted my comment. Today I received my shipment (all of it), and nothing was broken or damaged. The products are amazing, and if it wasn't for the timely delivery I would rate them 5 stars. I'm so in love with my eyeshadow palettes 😍.

super bad customer service and efficiency.
i ordered my items and i waited a month only to check that parcel is still in their warehouse, i then wrote an email through their customer service but no reply from them at all after 1 week. Now, i was only informed that it was returned to their warehouse for no reason ??
no updates were received till today.

I wish I could post a picture of how my 48 pallet was delivered! They put the 10 pallet blush, setting spray and 48 pallet eyeshadow in the same bag. It’s all shattered. I order makeup all the time and I’ve never had this problem. I’m just going back to my more expensive brands because at least I can use them! Ugh. Never again.

I currently live in overseas but have been a fan since before moving here.
I ordered a very large order Jan. 29 and it shipped next day but I never received an update and when I checked the tracking it said it had been delivered (never made it out of Cali). When I emailed, I was told it was sent back with no explanation. When I asked if they could simply resend it they refused and gave me a refund, which I didn't ask for. They told me they could not resend it as it went against company policy. However, according to their policy, only lost, damaged or missing order could not be fixed for international buyers, but my order applied to none of those.

I have asked for an explanation but they have been so poor, slow and unprofessional in their email responses. I still have yet to receive a response.

I placed an order with BH Cosmetics on 12/14/18. Initially I did not think there was an issue as they sent 1 of the items I ordered within a week or so. When I checked the status of my order at that time it said all of my other items were pending shipment. On 12/28/18 I emailed BH Cosmetics customer service to request an update as my items were still pending shipment. I received a response within 48 hours apologizing for the delay as they had received a large volume of orders and would be shipping my items soon(You received a large volume of orders for Christmas? Who would have thought?!?!) I let another week or so go by and decided to message them through Paypal as I anticipated I would not ever see the rest of the items. BH Cosmetics responded to me through Paypal and asked if I would like the items reshipped, a gift card or a refund (how about you ship my items the first time???). I said at this point I would just like a refund for the outstanding items. They agreed and said I would be receiving a refund in 2-3 business days. BUT instead of issuing me a refund they opened a case in PayPal saying we could not come to an agreement. So here it is 1/20/19 and PayPal sides in my favor and issues a refund. My order still shows "Unfulfilled" and my remaining items "Pending Shipment". I would have never received a refund or my items had I not started contacting the company through PayPal. I will never support this company in any way because they obviously do not care about their customers.

Ordered twice from them and both times my package arrived in my country but was sent back to the States due to incorrect address. My friend ordered around the same time as me during my first order and experienced the same thing.

Do not waste your time with BH Cosmetics. I have ordered from BH before about a year ago and decided to try them again. Believe me, for the quality of their products, you are better off going to your local beauty supply store. I saw this time that they have an option for "2 day shipping". After selecting this at check-out, I checked about 4 days later and it still says that the package hasn't even been shipped yet. I emailed their customer service about this because I'm pretty sure no one would ever pay 2 day shipping if it didn't mean 2 day shipping, lol. The response I got was that 2 day shipping means 2-4 business day PROCESSING... in what world does it mean that ?! lol Never heard of such a thing and I won't be back to order anything else from BH Cosmetics because I can think of several other places to buy your beauty products from that are way better in every aspect.

I want my money back. To bad customer service

DO NOT BUY FROM THIS SCAM WEBSITE!!!!!!!!!!!!!!!!!!!

I tried to order from bh cosmetics twice and both times my order is unable to be delivered to me because bh cosmetics did not even put my address on the package.

I WANT A FULL REFUND ASAP!!!!!!!!!!!

Order Number: 2353698

I have recently (in the last 6 months) changed my makeup over to BH after my regular makeup line changed formulas and caused a reaction to my skin. I am not one to spend $50 on a makeup pallete and am so glad I found BH! I have ordered quite a few times and have always received my packages on time and had one palette that had broken eyeshadow and they sent me another one free of charge with no problems. I will definitely stick with them! ❤️

I ordered 4 items for my daughter 24 days before Christmas, it took 2 and a half weeks to arrive and I'm missing 1 of the items. I've been trying to get a hold of customer service by email and phone for more than 24 hours now and I can't get anyone to respond. Looks like I wont get my full order by Christmas.

Never. Again. Stick with ULTA and Sephora you'll get a quick response rate and better customer service. Still have yet to receive my order. They also rip you off on the promos so triple check before you order.

I've never ordered from BH Cosmetics before and was excited for the gift I bought. That quickly changed, this company has the WORST customer service. I placed an order on 12/05 and it still has yet to ship - this is not my issue with them, my issue is further down. I needed the order to arrive before 12/20, as it's a gift and I am traveling. Placing the order on the 5th should have been more than enough time to process and deliver, according to their shipping policy. I simply wanted to inquire about changing the shipping address, should be simple enough. I tried numerous times to contact Customer Service, I've lost count at this point, and no one has contacted me back. The emails from their customer service are clearly automated and no one answers the phone. Very disappointed in this experience and I will not be ordering from BH Cosmetics again.
I have never had such a bad experience trying to reach any Customer Service at any company before. If I could cancel my order I would, and I will probably just return what I order (if I ever receive it) and get similar products from another, more reputable beauty company.