Betterhomes LLC Reviews 2,873

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and expertise, noting that agents go above and beyond to provide detailed advice and support throughout various processes. Many people highlight the efficiency of the service, particularly appreciating the quick response times and the smooth handling of transactions, even for those managing properties remotely. However, some customers also noted inconsistencies in customer service, mentioning issues with communication and a lack of clear procedures, which led to frustration. A few other people also felt that some agents were unprofessional, citing missed appointments and unresponsiveness.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Service

Reviewers mention positive feedback about service, with many customers praising the professionalism and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise specific agents for being... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the... See more

Location

Users describe ambiguous interactions with location. Some customers were happy with their long-term rental... See more

Based on these reviews

Rated 5 out of 5 stars

Francesco was extremely professional and guided me through every step of the transfer. Lewis was also amazing — he solved several annoying issues along the way. The entire process was handled flawles... See more

Company replied

Rated 5 out of 5 stars

Ahmed Shalaby is a true expert of Sharjah real estate. In a market where majority of brokers are based in Dubai and not aware of the nuances of the Sharjah market, Ahmed is extremely knowledgea... See more

Company replied

Rated 5 out of 5 stars

My name is Razzaq, and I have been living in Dubai for 20 years. I have been a tenant with Better Homes for 13 years. Throughout this time, I have consistently been in contact with Vijay Ponnamm... See more

Company replied

Rated 5 out of 5 stars

Very good realestate company that really helped me find the right apartment and also secure the purchase during tough market to find available off-plan units. This is all thanks to the agent Ala Mol... See more

Company replied


Company details

  1. Real Estate Agents

Information provided by various external sources

Betterhomes is the home of real estate in the UAE with the highest number of residential and commercial listings in the market. Our agents live, breathe and work in their communities – that’s why they’re more than agents; they’re locals. They know the best beaches for an early morning run, where to get the best coffee, and they’ll show you the best places for you to live.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent Service

Shay expertly guided us through the purchase of our property in Arabian Ranches. He was always available, knowledgeable and very quick to set up viewings and respond to our queries. Ultimately, we had a seamless process

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Suraiya made a difference

Thanks to Betterhomes for supporting the rental of our villa. The liaison and feedback from prospective tenants was invaluable and instrumental in completing the transaction. Special thanks to Suraiya for maintaining constant contact throughout the process.

October 10, 2024
Unprompted review
Rated 1 out of 5 stars

"Better" than what?

I paid Better Homes a substantial commission to rent our apartment. They did not, however, follow their own processes to introduce us to the landlord and conduct a pre-handover inspection. At the handover, none of the promised cleaning or repairs had been done, and we had to move into a filthy apartment. Their response has been to blame the landlord (also their client as they are the listing agent), point to legal disclaimers, and offer less than 10 percent of the commission as "goodwill." I am struggling to see what is "Better" about this experience.

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

Review for Vijaya - Team Leader at Better Homes LLC

I want to take a moment to recognize the exceptional service provided by Vijaya, the Team leader at Better Homes LLC. Throughout my experience, Vijaya has been incredibly efficient and organized, particularly when it comes to handling all the documentation related to my tenancy. From lease agreements to maintenance reports, she managed every aspect with precision and professionalism.

Vijaya's thorough understanding of the documentation process, combined with her clear communication, made what can often be a complicated process feel smooth and hassle-free. She was always prompt in responding to any queries, ensuring that all paperwork was completed on time and accurately. Her attention to detail and proactive approach made me feel confident that everything was in excellent hands.

In addition to her expertise with documentation, Vijaya consistently demonstrated outstanding management skills, ensuring the building was well-maintained and addressing any tenant concerns promptly. I highly recommend Vijaya for her exceptional service, dedication, and expertise. She is a true asset to Better Homes LLC!

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

I recently sold my flat with the help of Anthony from Betterhomes and Dana from clarity.ae

I recently sold my flat with the help of Anthony from Betterhomes and Dana from clarity.ae, and I couldn't be happier with the experience. Anthony was incredibly professional and kind, working diligently to get me a great price for my property. Meanwhile, Dana was instrumental in the conveyance process, making the transfer of my title deed to the new owner smooth and hassle-free. I was very happy with her support and expertise. Highly recommend both Anthony and Dana for their outstanding service!

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

I had the best service and assistance…

I had the best service and assistance from madam Vijaya ponnamma for our lease contract and she follow up very well with all our need. I strongly recommend here for all your needs in Realestate. Thank you Vijaya..
Suhail Aboalniaaj

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

We recently completed the purchase of a…

We recently completed the purchase of a property and Ajay Barua was excellent. He made the whole process super simple and clear. No surprises along the way. A very polite and professional young man! Wishing you every success Ajay.

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

thanks Better homes with special thanks to Vijaya

Betterhomes is always my choice, this is not the first time to rent a villa through BetterHomes. They are very professional and care about their customers. Recently, i have been supported by Ms. Vijaya Ponnamma. From the first day she was very professional, explained what is needed from me and followed each single step with my moving in. she is always available and reachable through email, phone, and WhatsApp. 5 stars to BetterHomes and 7 stars to Vijaya.

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

the best person I interact for several…

the best person I interact for several years is Rosemarie. I never had to follow up with her. she is accurate, timely and always would try to help her best. Many take those qualities for granted - but many lack them.. Hence I want t make sure that I am grateful to Rosemarie for her work.

Ian is a new employee this year and so far he also showed great attitude and supported me on my enquiries.

Big thanks to both

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Shahab is absolutely incredible

Shahab is absolutely incredible. Very professional and polite with a lot of patience. He provided me what i needed i kept in touch with me until i moved in to check if everything was ok.

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

I jus bought a property with the help…

I jus bought a property with the help of Mr. Ajay BaruaI can say Wallah he was so honest, clear, know what I was looking for, avoid what I told him i don't like in a future house.

Even after all the help and patient he provided still guide with related to my house

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Betterhomes changed my life

Betterhomes changed my life! Not only did they make my dream of Dubai home ownership a reality but they’ve helped me make it happen again, and again…..and again, with my most recent purchase closing last month. But that’s not all….they also make being a UAE landlord a breeze, by finding me top notch tenants, navigating leases and legalities, keeping me up to date on the Rental Market index, and carefully looking after my properties. Biggest shout out to my main man, my agent Shazad! And Matthew, Kapil, and Joy are pretty swell too. Looking forward to buying another one soon.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Better Homes has been helping us with mangement of our villa in Dubai

Better Homes has been helping us with renting out our villa in Dubai and taking care of maintenance under a management agreement for more than 10 years.
Archie and Reagean has been there for us over all these years and looking after our interest in the best possible way.
Fee is very fair and transfer of funds to us has always been handled promptly and it has been easy to follow the statement of account.
Our very best recommendations to Better Homes and Archie and Reagean Fernandes.

August 25, 2024
Unprompted review
Rated 5 out of 5 stars

Recommend this company

I rented out my apartment from this company, worked with agent Shahab.

Very professional agent, always in touch, helped with all questions, even if they did not concern him directly.

Always up-to-date information, responsiveness. Shahab helps me negotiate with the tenant, helps me with the paperwork and generally solves any problems that arise quickly throughout the deal.

Shahab also helped me to rent an apartment in another neighborhood while mine was being rented out.

I am very satisfied and will continue to work with Shahab.

August 1, 2024
Unprompted review

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