Betterhomes LLC Reviews 2,873

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and expertise, noting that agents go above and beyond to provide detailed advice and support throughout various processes. Many people highlight the efficiency of the service, particularly appreciating the quick response times and the smooth handling of transactions, even for those managing properties remotely. However, some customers also noted inconsistencies in customer service, mentioning issues with communication and a lack of clear procedures, which led to frustration. A few other people also felt that some agents were unprofessional, citing missed appointments and unresponsiveness.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Service

Reviewers mention positive feedback about service, with many customers praising the professionalism and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise specific agents for being... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the... See more

Location

Users describe ambiguous interactions with location. Some customers were happy with their long-term rental... See more

Based on these reviews

Rated 5 out of 5 stars

Francesco was extremely professional and guided me through every step of the transfer. Lewis was also amazing — he solved several annoying issues along the way. The entire process was handled flawles... See more

Company replied

Rated 5 out of 5 stars

Ahmed Shalaby is a true expert of Sharjah real estate. In a market where majority of brokers are based in Dubai and not aware of the nuances of the Sharjah market, Ahmed is extremely knowledgea... See more

Company replied

Rated 5 out of 5 stars

My name is Razzaq, and I have been living in Dubai for 20 years. I have been a tenant with Better Homes for 13 years. Throughout this time, I have consistently been in contact with Vijay Ponnamm... See more

Company replied

Rated 5 out of 5 stars

Very good realestate company that really helped me find the right apartment and also secure the purchase during tough market to find available off-plan units. This is all thanks to the agent Ala Mol... See more

Company replied


Company details

  1. Real Estate Agents

Information provided by various external sources

Betterhomes is the home of real estate in the UAE with the highest number of residential and commercial listings in the market. Our agents live, breathe and work in their communities – that’s why they’re more than agents; they’re locals. They know the best beaches for an early morning run, where to get the best coffee, and they’ll show you the best places for you to live.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

We have used better home to buy a…

We have used better home to buy a property as well as sell an existing one .Our experience was faultless and smooth .Both the times we have felt with a single agent and hopefully will continue using better homes as our agent in the near furture .We feel assured and safe while dealing with better homes

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

As a landlord

As a landlord, my mind is at ease knowing that my property is in the trust of BH. I have felt supported every step of the way. The attention, professionalism and follow through has been amazing. My whole experience has been from one specific property manager at BH and that's Luke. He's an exceptional property manager. Never have I experienced such caring and attentive care. He goes above and beyond to find the right tenants, support the handover and every detail in between. I really hope my property will always be managed by Luke as he has strong work ethics and committed to help his clients.

March 6, 2024
Unprompted review
Rated 5 out of 5 stars

To all, Look no further!

To all,

Karan Bajaj is an appreciated, vital person in my goal of becoming a homeowner and resident in the United Arab Emirates. As a Real Estate Client Manager for BetterHomes, Karan is the image of professionalism and being personable. He never made judgments or assumptions, he always maintained a very respectful and friendly relationship throughout my home buying process. As someone who frequently travels worldwide, Karan was adaptive and made all efforts to work with my schedule. He kept me informed, followed up on my inquiries, and in short, he made things happen. Karan isn’t your average Real Estate Client Manager, he represents what I would consider as above and beyond. He not only helped me to find an amazing home, but all the things he did in the process, such as offered me rides to and from appointments, helped me figure out any Snagging issues needing to be addressed, and made the recommendation to work with OpenHub Corporate Services for my golden visa needs. He didn’t stop his role at the paper signing of my new home. He continued to help me as I navigated my journey into life in the UAE. Karan was my Client Manager, and now I consider him a great friend. I couldn’t have asked for a better person, representative, and Client Manager than Karan, and for this, I am forever grateful for the positive impact he made on my life as I start my new journey as a golden visa UAE homeowner.

Joshua S.
United State Citizen, UAE Resident

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

Ethar Hassan helped us to carry out the…

Ethar Hassan helped us to carry out the deal through Betterhomes. She understood our needs and found a sell which suited our budget and requirements. She is very diligent and responsive. Thanks Ethar for making the purchase happen smoothly.

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Suki Recruits Stars in the Making

I have only good things to say about Suki. I only have known him for a short period of time but based on his energy, he is very thoughtful and friendly. Very professional yet warm. I am lucky to have approached him as my recruiter because he opened many doors of opportunity for me.
I really appreciate his candor. He gave me insight and feedback that is helpful for my new role, as a leasing consultant for Betterhomes.
He was supportive, assuring me that he will guide me all throughout the process and that he is someone we can run to just for about anything. I will forever be grateful to this guy.
He saw a potential in me and supported me 100% all the way. Indeed, he recruits stars in the making.

Kudos to you, Suki!

January 6, 2024
Unprompted review
Rated 5 out of 5 stars

Property sale expert

Omair was really helpful, informative, and communicative with my property sale, helping me throughout the whole process. Would recommend!

December 31, 2023
Unprompted review
Rated 4 out of 5 stars

Seamless transaction

Better Homes is a name of trust in UAE. Having said that, few of the team member excel in living up to the name and goodwill. A special mention to Varun Madan who recently assisted me with a transaction. His diligence and persistence is worth a mention especially when it comes to proposing options, coordinating the transaction and following through. It was nothing but seamless. Highly recommended!

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Best experience ever!

I recently had the opportunity to work with Jad Chanouha. His transparency and integrity throughout the entire purchasing process was truly commendable. The responsiveness and accessibility that he showed sets him apart from many other agents. He consistently demonstrated a commitment to our “best interests”, which not only made us feel valued, but the entire process smooth and stress-free. I highly recommend his services to anyone in need of a reliable property consultant.

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

Professional and Secured Services

One of the most professional and easy to deal with management. On time, well maintained and secured services. A big thank you and highly recommended for total peace and one stop shop for most Resl Estate matters. A big thank you to our property Manager Faisal Kunhi and his wonderful team who work with total dedication and service with a smile always.

January 2, 2024
Unprompted review
Betterhomes LLC logo

Reply from Betterhomes LLC

Hi Zee,

Wow! Thank you for your amazing review and for sharing your positive experience with us. Your feedback is like fuel for our team, and it truly brightened our day.

At Betterhomes, we are passionate about providing exceptional customer service, and your kind words reinforce our commitment to delivering the best possible experience to our valued customers like you.

Best Regards,

Your Betterhomes Team

Rated 5 out of 5 stars

My experience to purchase a first time property in Dubai

My experience to purchase a first time Real Estate was very smooth, transparent and professionally managed by Better Homes. Our agent was Nissa who is thorough in her work and waa very helpful throughout the entire process. We were also in touch with Kulwant Singh who is the Team Leader and we appreciate the invaluable advise provided by him also. Highly recommend Better ahomes for their transparency and utter professionalism!

December 29, 2023
Unprompted review
Betterhomes LLC logo

Reply from Betterhomes LLC

Hi Kulwant,

Your positive feedback is a great encouragement to our team, and it reinforces our commitment to providing the best possible experience. Please feel free to call us in case you need any help, we are always here to help.
Thank you again for your kind words, and we look forward to working with you again.

Best regards,

Your Betterhomes Team

Rated 5 out of 5 stars

The team leader of Larimar apartments

The team leader of Larimar apartments, Mr Faisal was always cooperative, punctual, and helpful. The security guards , the maintenance team, and the cleaning staff are all doing their job perfectly. Many thanks to all of them. We are always confident about all services provided to us.

December 26, 2023
Unprompted review
Betterhomes LLC logo

Reply from Betterhomes LLC

Hi Abeer,

Thank you for your wonderful review and for taking the time to share your feedback. We are thrilled that you had a fantastic experience dealing with Faisal.
Customer service is our top priority, and we strive to deliver exceptional service to all our clients.
Thank you again for your kind words, and we look forward to working with you again.

Best regards,

Your Betterhomes Team

Rated 5 out of 5 stars

A Remarkable Stay at Larimar Tower

A Remarkable Stay at Larimar Tower – Exceptional Service by Better Homes

I recently had the pleasure of staying at Larimar Tower, and I cannot express enough how delightful the experience was, thanks to the outstanding services provided by Better Homes. I want to extend my special thanks to Faizal, who has been a pillar of excellence in service throughout the last 5 years. His professionalism, dedication, and friendly demeanor truly made our stay memorable.

Elisa from office; Ayyappan ; Thomas and Wasim the maintenance team, along with Security guards deserve commendation for their superb work in ensuring the building's upkeep. Their attention to detail and prompt responses to any issues greatly contributed to the overall positive atmosphere of Larimar.

The building itself is a testament to quality, and I would like to express my gratitude to the owner for creating such a fantastic living space. The 5-star apartment accommodation rates are well-deserved, and the breathtaking views from the pool area added an extra layer of luxury to our stay.

I highly recommend Better Homes for their exceptional service and professionalism. Our family felt truly at home, and the level of comfort provided was beyond our expectations. Larimar Tower is more than just a building; it's a haven of tranquility and class.

As we bid farewell to Larimar Building, we will cherish the memories created within its walls. I genuinely look forward to staying in touch with Better Homes for future accommodations and commend them for their commitment to excellence. Thank you for making our stay at Larimar an unforgettable experience!

Balkrishan Singh

December 26, 2023
Unprompted review
Betterhomes LLC logo

Reply from Betterhomes LLC

Hi Balkrishan,

Wow! Thank you for your amazing review and for sharing your positive experience with us. Your feedback is like fuel for our team, and it truly brightened our day.

At Betterhomes, we are passionate about providing exceptional customer service, and your kind words reinforce our commitment to delivering the best possible experience to our valued customers like you.

Best Regards,

Your Betterhomes Team

Rated 5 out of 5 stars

A Stellar Journey with Excellence

We had the pleasure of working with Huzaifa from BetterHomes Real Estate. The journey from the initial contact to finding the perfect tenant for our property was not just smooth but also a testament to Huzaifa's professionalism, consistency, and genuine care for his clients.

The recommendation came from a friend, and from the very start, Huzaifa exceeded our expectations, was consistently on top of the game, ensuring that every detail was addressed with precision and care.

His ability to tailor his approach to our unique situation made the entire process feel personalized and stress-free.

Going above and beyond is an understatement when it comes to describing Huzaifa's dedication. The speed at which he worked without compromising on quality was truly impressive.

To anyone in search of a leasing agent who goes above and beyond, look no further than Huzaifa. Many thanks for this outstanding experience, we wholeheartedly recommend BetterHomes Real Estate for their unwavering commitment to excellence.

November 28, 2023
Unprompted review
Betterhomes LLC logo

Reply from Betterhomes LLC

Hi Globalgima,

Your positive feedback is a great encouragement to our team, and it reinforces our commitment to providing the best possible experience. Please feel free to call us in case you need any help, we are always here to help.
Thank you again for your kind words, and we look forward to working with you again.

Best regards,

Your Betterhomes Team

Rated 5 out of 5 stars

The best that I know of in real estate

Very good service
Flexible and understanding mindset

December 19, 2023
Unprompted review
Betterhomes LLC logo

Reply from Betterhomes LLC

Hi Imran,

Thank you for your wonderful review and for taking the time to share your feedback. We are thrilled that you had a fantastic experience.
Customer service is our top priority, and we strive to deliver exceptional service to all our clients.
Thank you again for your kind words, and we look forward to working with you again.

Best regards,

Your Betterhomes Team

Rated 5 out of 5 stars

Great company with great agents

We had the pleasure to buy a property with agent Ahmad Taha, we are so lucky to have him taking care of our purchase. He is very professional and always responsive and provides a perfect after-sale service. Thank you Ahmad and thank you Betterhomes!

August 1, 2023
Unprompted review
Betterhomes LLC logo

Reply from Betterhomes LLC

Hi Talal,

Wow! Thank you for your amazing review and for sharing your positive experience with us. Your feedback is like fuel for our team, and it truly brightened our day.

At Betterhomes, we are passionate about providing exceptional customer service, and your kind words reinforce our commitment to delivering the best possible experience to our valued customers like you.

Best Regards,

Your Betterhomes Team

Rated 5 out of 5 stars

Unparalleled Property Management Experience with Mr. Archieval Romulo In Betterhomes LLC

I am writing to express my sincere gratitude to Mr. Archieval Romulo, the exceptional property manager at Betterhomes Dubai. From the very beginning, Mr. Romulo has provided me with the highest level of service, exceeding my expectations in every way.

Mr. Romulo is a true professional, always courteous, responsive, and knowledgeable. He has a deep understanding of the property market and has consistently provided me with sound advice. He is also proactive in identifying and resolving potential issues, ensuring that my property is always in excellent condition.

Mr. Romulo is genuinely committed to providing exceptional service. He is always available to answer my questions and address my concerns, no matter how big or small. He has gone above and beyond to make my experience with Betterhomes Dubai truly outstanding.

*Specific Examples of Mr. Romulo's Excellence:*

1-He negotiated a favorable lease agreement for my tenant, maximizing my rental income.

2-He provided me with regular updates on the condition of my property and promptly addressed

Overall Impression:
I cannot recommend Mr. Archieval Romulo highly enough. He is a true asset to Betterhomes Dubai and is an absolute pleasure to work with. If you are looking for an exceptional property manager, I highly recommend Mr. Romulo. You will not be disappointed.

Call to Action:
I encourage anyone seeking top-notch property management services to contact Mr. Archieval Romulo at Betterhomes Dubai. You will be glad you did!

December 1, 2023
Unprompted review
Betterhomes LLC logo

Reply from Betterhomes LLC

Hi Muhammad,

Your positive feedback is a great encouragement to our team, and it reinforces our commitment to providing the best possible experience. Please feel free to call us in case you need any help, we are always here to help.
Thank you again for your kind words, and we look forward to working with you again.

Best regards,

Your Betterhomes Team

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